Charlton Court

Every single day I visit my mam I am greeted by all the very friendly and welcoming staff. My mam is very well looked after in Charlton Court by everyone there and she has been so happy since moving in. They really are amazing.

Myself and family attended Charlton Care Home for a celebration for my mam's 90th birthday party we were all made very welcome by all the staff and they were very helpful in anyway possible we couldn't fault them in anyway and a big thankyou to Mandy for all your effort much appreciated

My Mam was in Charlton Court six years ago, unfortunately she passed away. When it was time for my Auntie to go I had no hesitation whatsoever in recommending her to go. When Mam was in I made many friends in the Staff as well as other families. When I returned with my Auntie some off the Staff were still there and they were amazing with me. Every time I go in I am treat like a friend, nothing is a bother to them where my Auntie was concerned, if I asked for something for her they got it for me, if my aunt didn't fancy a particular meal they would entice her with something else. Unfortunately my Auntie has just passed away, but the love and compassion I was shown and my Auntie, was amazing I can't praise them enough., Charlton Court should be very proud of them all. Thank you all from the bottom of my heart. X

Took my Dad a while to settle in first comming to Charlton Court but he loves it now.

From the moment we entered we were greeted by friendly, smiling faces, staff and residents alike. Very spacious and comfortable atmosphere. Mam's room had plenty of space, and even a view of a football stadium! albeit in the distance. Everyone was helpful and attentive to mam's needs and 'worries'. We had zero concerns about her wellbeing there and left her comfortable. Mam has mentioned to other people that she had a 'nice' time and that she had joined in with activities. They have catered well with things to occupy, and stimulate the minds of residents. It's the best home that we have used for respite, we are so pleased we have booked her in again.

Her medical needs are monitored regularly To Assure she is Comfortable in her final days

Our dad has only recently become a resident here, but so far he is very happy to be here. All staff are very cheerful & friendly towards him.

I was sad to learn of the death, on Friday, of the friend I have been visiting on Monday afternoons since she moved to Charlton Court. I wish to thank the caring staff who have supported her & especially the staff who showed kindness & gentle care when she was ill on my last visit.

My mum has settled really well in Charlton Court. The staff are lovely and friendly. Mum's room is kept clean and tidy. Mum is well looked after when I can't be here. The staff always try to help with any requests or concerns.

The whole team do an amazing job especially having so many residents. My husband is completely bed bound so sadly not able to enjoy activities. We've received a warm welcome and always greeted with a smile & hello. My only wish is that hubby's TV be kept on during the day as he is unable to use a remote. Thanks to the whole team.

My husband came here 15/01/2026 with nursing care necessary. I find the home meets Bob's needs. I find the home clean/tidy. With very helpful and pleasant staff who are also approachable. I visit Bob every day so I feel I can judge staff and facilities very well. Hope his care continues at this standard.

Charlton Court have welcomed my mam and family. They are all very helpful and offer assistance all the time. All the staff are friendly and professional. Always very clean. Any maintenance work has been done quickly. Food supplied is lovely lots of activities going on. A brilliant experience so far. Nurses have been helpful and it is reassuring the doctor visits weekly. Management very approachable. Thank you.

Not enough space here to tell you about all the amazing things that go on there and just how dedicated and caring all of the staff are. Don't scroll past this place - go see for yourself!!

The staff are brilliant they are taking great care of my mother. The team are precise and very caring. The management is very good. The team always listen to any concerns. I rate staff and management a pure 10/10 and they deserve that score.

My Mum was a resident at Charlton Court for over a year. She died on 11th July 2025 and I stayed with her in the care home towards the latter stages. The staff were absolutely amazing. Mum stopped eating for about 8 days but would still ask for food but then couldn't eat it. Then she stopped drinking but would still ask for a cup of tea and again, the staff would get tea - never complaining that it was a waste of time. Towards my Mum's end of life the staff were simply exemplary. They were so kind, compassionate and caring. The way my Mum was cared for has allowed me to grieve, knowing that my Mum had a good death. She was adamant that she didn't want to go to hospital, so she died in her preferred place of care, surrounded by the people (carers and nurses) that she trusted implicitly.

I arrived at Charlton Court having been moved out of a respite flat. My initial response was shock that I was moving from a flat to a single room. Something I struggled with throughout my stay, the main issue was having gone from having my own bathroom to having to leave my room to have a shower. Since my stroke, I can only use one hand and have to carry my towel, shower gel and other things whilst attempting to retain my dignity. I don't think I've had more than 2 hours of sleep each night due to noises throughout the night, which is to be expected given the nature of the home. Every member of staff has been excellent.

Each individual member of staff demonstrated a high level of compassion towards my mother and myself. This was from the management team, nurses, carers, domestic and maintenance staff. I was always greeted warmly and any problems were dealt with. Staff took time to find out what my mum was like, her preferences and dislikes. They managed her sensory overload when being cared for with respect, kindness and creativity. Mum's end of life was amongst people who were kind and who cared.

I have been very happy with the care my mum has received. The staff, including care staff, nursing and domestic staff are all amazing. The relationships that have developed with Mum and with myself are wonderful and have given me great confidence that Mum is cared for and loved here. Mum was very unwell but is now improving ad I'm sure this is down to the care she receives.

I wish I could score -10 & feel deeply sorry for anyone looking at using this care home in the future.Please do your research and avoid. Had we known about all of the existing issues & complaints we later found out about in the press and online we would not have sent our mum here to be neglected in the space of the 18 hours she stayed there to later result in her death. The paramedics and hospital staff raised a safeguarding concern over this aswell. My mum had terminal cancer so we know she was going to die we understood this, but an Internal nurse and an external doctor who worked here point blank refused my mum care when I asked for help on 2 occasions and I believe this ultimately had a major impact on her dying the way she did later that day at hospital. I called an ambulance they had no hurry about them after they refused to help her when she couldn't breathe & then the dr realised she would be complained about and tried to be all apologetic and fake concerned. Should be ashamed

Excellent care given by nurses. Cannot fault their commitment, its second to none.