Charlton Court

Bristol Drive, Battle Hill Estate, Wallsend NE28 9RH
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8.1 50 Reviews
  • Charlton Court, Wallsend
Charlton Court Care Home in situated in the heart of the community in Wallsend, conveniently located close to local shops, the library and church.

The friendly and lively staff aim to put a smile on everyone’s faces every day, engaging residents in stimulating conversation, offering care, compassion and a shoulder to cry on when its needed. They aim to find out about residents’ lives and personal histories to provide personalised, individual care to each resident.

Residents can participate in various activities and events which are organised by the full-time activities coordinator who often raises funds to provide even more activities for the residents. The home has a signer visit every week, a Zumba instructor every Friday and a range of activities such as arts and crafts, quizzes, knitting, music nights and music quizzes.

The home has good links with the local community, visiting local shops and church services every week. They also receive visits from local schools who hold a carol service every Christmas, while young people working with the Prince’s Trust regularly visit.

Residents are encouraged to get involved with daily tasks such as washing up, laying tables and making the beds.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 55 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Laura White (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (55)

Charlton Court Reviews (50)

8.1

Charlton Court has a Review Score of 8.1 (8.142) out of 10, based on 9 reviews in the last 2 years.
Over all time Charlton Court has 50 reviews.

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Review from Margaret K (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Charlton Court for over a year. She died on 11th July 2025 and I stayed with her in the care home towards the latter stages. The staff were absolutely amazing. Mum stopped eating for about 8 days but would still ask for food but then couldn't eat it. Then she stopped drinking
but would still ask for a cup of tea and again, the staff would get tea - never complaining that it was a waste of time. Towards my Mum's end of life the staff were simply exemplary. They were so kind, compassionate and caring. The way my Mum was cared for has allowed me to grieve, knowing that my Mum had a good death. She was adamant that she didn't want to go to hospital, so she died in her preferred place of care, surrounded by the people (carers and nurses) that she trusted implicitly.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for taking the time to write a lovely review about our team at such a difficult time, we are very sorry for your loss and are glad we could help support you and your mum in these latter stages.

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Review from Ian L (Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Charlton Court having been moved out of a respite flat. My initial response was shock that I was moving from a flat to a single room. Something I struggled with throughout my stay, the main issue was having gone from having my own bathroom to having to leave my room to have a shower. Since
my stroke, I can only use one hand and have to carry my towel, shower gel and other things whilst attempting to retain my dignity. I don't think I've had more than 2 hours of sleep each night due to noises throughout the night, which is to be expected given the nature of the home. Every member of staff has been excellent.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for taking the time to write a review for us at Charlton Court. Your comments are very important to us and we will asking the team to discuss what we can do for you to help with this feedback.

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Review from Christine C (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Each individual member of staff demonstrated a high level of compassion towards my mother and myself. This was from the management team, nurses, carers, domestic and maintenance staff. I was always greeted warmly and any problems were dealt with. Staff took time to find out what my mum was like, her
preferences and dislikes. They managed her sensory overload when being cared for with respect, kindness and creativity. Mum's end of life was amongst people who were kind and who cared.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your kind words and lovely review, your feedback will be passed to all the team that cared for your lovely mum.

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Review from L Y (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my mum has received. The staff, including care staff, nursing and domestic staff are all amazing. The relationships that have developed with Mum and with myself are wonderful and have given me great confidence that Mum is cared for and loved here. Mum was very unwell
but is now improving ad I'm sure this is down to the care she receives.
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Review from L F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I wish I could score -10 & feel deeply sorry for anyone looking at using this care home in the future.Please do your research and avoid. Had we known about all of the existing issues & complaints we later found out about in the press and online we would not have sent our mum here to be neglected in
the space of the 18 hours she stayed there to later result in her death. The paramedics and hospital staff raised a safeguarding concern over this aswell. My mum had terminal cancer so we know she was going to die we understood this, but an Internal nurse and an external doctor who worked here point blank refused my mum care when I asked for help on 2 occasions and I believe this ultimately had a major impact on her dying the way she did later that day at hospital. I called an ambulance they had no hurry about them after they refused to help her when she couldn't breathe & then the dr realised she would be complained about and tried to be all apologetic and fake concerned. Should be ashamed
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Review from Elizabeth B (Resident) assisted by family/friend published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given by nurses. Cannot fault their commitment, its second to none.
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Review from D M (Daughter-in-law of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not put your relative in here. Put my Mother-in-law in for two weeks respite and the biggest mistake ever made. She suffers from Dementia and was not given the support required to meet her needs. The place is badly run and chaotic. Rooms are badly in need of updating and total lack of managerial
organisation. Was so pleased to get her moved to a better place that is properly run.
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Review from J C (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at Charlton Court very low and quite angry following a difficult time. The staff were very understanding and treated him with care and respect. The staff are very caring and the atmosphere reflects this. Nice range of activities.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your kind words and lovely feedback that will be passed to the team.

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Review from Steven H (Son of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been really looked after since being here. She always looks clean and well fed and nourished. Whenever I have something to address, I find the staff helpful and considerate. They have helped stabilise my mum's condition and she seems very settled.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review and feedback, this will be passed to all our team.

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Review from Pamela R (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was in Charlton Court Care Home from April 2022 until 10th June 2023. Over the period my mam stayed with you, she was well looked after. The staff were very kind to her and they kept her bedding and room the way she liked. I went to see Mam every day and got to know the staff well. They helped
me cope in her last few weeks. I would recommend Charlton Court to place their loved one in this home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review and kind words, your feedback is much appreciated and will be passed on to our Charlton Court team.

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Review from Lesley R (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was admitted into Charlton Court Care Home for palliative care in November 2022, I can honestly say the care, respect and support from all the staff was truly amazing. The manager has a whole team of kind professionals who go above and beyond. This was an extremely hard and emotional time for
us all as a family, however, we felt that Charlton Court was the best place for our mam. The manager leads by example which is refreshing to see. It’s a lovely place for loved ones which I’d highly recommend.
Thank you for looking after our beautiful mam until the end.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

We are very sorry for your loss and thank you for your lovely review at this time. Your wonderful feedback about our colleagues will be passed on to the team.

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Review from J C (Daughter of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and family are very happy that my mother is here. We can see a big difference in her, she is very happy and is taking part in all activities.
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Review from Sharon H (Daughter of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has got a new lease of life, mixing with other people. Staff are friendly and very caring. Food is not so good at times but, other than that, Dad's enjoying his stay.
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Review from Susan R (Partner of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to express my sincere gratitude to your entire staff for the care and kindness shown to my partner in his final weeks of life. The moment he entered Charlton Court the difference was clear to see, he was out of pain, calmer, happier, and safe. We as a family were going through the
worst time of our lives but the staff at Charlton Court made it easier with their kind words, and helpfulness, nothing was too much trouble. The home is definitely one big happy family. Thank you again.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely words and fantastic review, we are very happy to hear your feedback and this will be passed to our Charlton Court team.

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Review from Russell D (Son of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the most pleasant care home I've ever visited. The care home is warm, welcoming and well-lit.
The team of staff are exceptional, they are all so positive with smiles on their faces and all act so professionally. They give all their clients as much dignity as possible.
I love the way my dad
is cared for and I love visiting him while here at Charlton Court Care Home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for such a lovely review and your five-star feedback for our home and team - we look forward to seeing you again soon.

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Review from J H (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I could never recommend this care home! Following our mother's sudden deterioration and hospitalisation on 5 January 2022, she passed away 24 hours later. She was admitted as level 1 to hospital. In our opinion, left too late. She was alert and fine on 1 January and had been a resident from 2021. Consequently,
Safeguarding, CQC have had involvement and most of our complaints have been upheld. There are new management in place now. Too little, too late in our case. Ask for nourishment and hygiene records for your loved one.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

We are sorry that your experiences have led to this review. However, following our full and transparent liaison with relevant external partners, and as you acknowledge, new management is in place. The home is delivering care in keeping with Akari Care's usual standard and organisational values.

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Review from Louise A (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm friendly atmosphere, all staff have been approachable and interested in Dad and ensured he is happy and comfortable at all times. Dad has been welcomed into his new home with such kindness and included in activities straight away and meeting new friends. Absolutely delighted with how well
Dad has settled and so happy we picked Charlton Court.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for such lovely words and wonderful feedback, your praise will certainly be passed on to the team.

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Review from Tracey D (Daughter-in-law of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, could not be happier with the reception our dad has received so far at Charlton Court. The staff have made Dad feel really special, and even though we are still in his two-week trial, he has asked to stay.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

This is really lovely to hear - thank you so much for your review. Your fantastic feedback will be passed on to the team.

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Review from Michael R (Husband of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been well cared for in the two months she has been here.
Staff are very helpful and courteous.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review - your kind words will be passed on to the team.

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Review from Dawn W (Sister-in-law of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law lives in Charlton Court. He had been waiting for a chair for a while to no fault of the home. It all got sorted with the new manager; she has made a big difference. Everybody is always friendly and helpful, from the nurses, carers, handyman, cleaners and cooks.
Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

This is really lovely praise for both our manager and care team; we will make sure this is passed on to the home for you.

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Current Review Score: 8.1 (8.142)

Overview of Review Score

The Review Score of 8.1 (8.142) out of 10 for Charlton Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.806 for Charlton Court is calculated as follows: ( (45 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (19 Very Poors x 1) ) ÷ 103 Ratings = 3.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.336 Points relating to the number of positive Reviews for Charlton Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Charlton Court

What types of Care is Charlton Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charlton Court have?

There are 55 Single Rooms.

What are the Facilities & Services at Charlton Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton Court to the centre of Wallsend?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Court to verify any information. View our terms and conditions. Charlton Court has an Enhanced Service - more info.