Charlton Court

Her medical needs are monitored regularly To Assure she is Comfortable in her final days

Our dad has only recently become a resident here, but so far he is very happy to be here. All staff are very cheerful & friendly towards him.

I was sad to learn of the death, on Friday, of the friend I have been visiting on Monday afternoons since she moved to Charlton Court. I wish to thank the caring staff who have supported her & especially the staff who showed kindness & gentle care when she was ill on my last visit.

My mum has settled really well in Charlton Court. The staff are lovely and friendly. Mum's room is kept clean and tidy. Mum is well looked after when I can't be here. The staff always try to help with any requests or concerns.

The whole team do an amazing job especially having so many residents. My husband is completely bed bound so sadly not able to enjoy activities. We've received a warm welcome and always greeted with a smile & hello. My only wish is that hubby's TV be kept on during the day as he is unable to use a remote. Thanks to the whole team.

My husband came here 15/01/2026 with nursing care necessary. I find the home meets Bob's needs. I find the home clean/tidy. With very helpful and pleasant staff who are also approachable. I visit Bob every day so I feel I can judge staff and facilities very well. Hope his care continues at this standard.

Charlton Court have welcomed my mam and family. They are all very helpful and offer assistance all the time. All the staff are friendly and professional. Always very clean. Any maintenance work has been done quickly. Food supplied is lovely lots of activities going on. A brilliant experience so far. Nurses have been helpful and it is reassuring the doctor visits weekly. Management very approachable. Thank you.

Not enough space here to tell you about all the amazing things that go on there and just how dedicated and caring all of the staff are. Don't scroll past this place - go see for yourself!!

The staff are brilliant they are taking great care of my mother. The team are precise and very caring. The management is very good. The team always listen to any concerns. I rate staff and management a pure 10/10 and they deserve that score.

My Mum was a resident at Charlton Court for over a year. She died on 11th July 2025 and I stayed with her in the care home towards the latter stages. The staff were absolutely amazing. Mum stopped eating for about 8 days but would still ask for food but then couldn't eat it. Then she stopped drinking but would still ask for a cup of tea and again, the staff would get tea - never complaining that it was a waste of time. Towards my Mum's end of life the staff were simply exemplary. They were so kind, compassionate and caring. The way my Mum was cared for has allowed me to grieve, knowing that my Mum had a good death. She was adamant that she didn't want to go to hospital, so she died in her preferred place of care, surrounded by the people (carers and nurses) that she trusted implicitly.

I arrived at Charlton Court having been moved out of a respite flat. My initial response was shock that I was moving from a flat to a single room. Something I struggled with throughout my stay, the main issue was having gone from having my own bathroom to having to leave my room to have a shower. Since my stroke, I can only use one hand and have to carry my towel, shower gel and other things whilst attempting to retain my dignity. I don't think I've had more than 2 hours of sleep each night due to noises throughout the night, which is to be expected given the nature of the home. Every member of staff has been excellent.

Each individual member of staff demonstrated a high level of compassion towards my mother and myself. This was from the management team, nurses, carers, domestic and maintenance staff. I was always greeted warmly and any problems were dealt with. Staff took time to find out what my mum was like, her preferences and dislikes. They managed her sensory overload when being cared for with respect, kindness and creativity. Mum's end of life was amongst people who were kind and who cared.

I have been very happy with the care my mum has received. The staff, including care staff, nursing and domestic staff are all amazing. The relationships that have developed with Mum and with myself are wonderful and have given me great confidence that Mum is cared for and loved here. Mum was very unwell but is now improving ad I'm sure this is down to the care she receives.

I wish I could score -10 & feel deeply sorry for anyone looking at using this care home in the future.Please do your research and avoid. Had we known about all of the existing issues & complaints we later found out about in the press and online we would not have sent our mum here to be neglected in the space of the 18 hours she stayed there to later result in her death. The paramedics and hospital staff raised a safeguarding concern over this aswell. My mum had terminal cancer so we know she was going to die we understood this, but an Internal nurse and an external doctor who worked here point blank refused my mum care when I asked for help on 2 occasions and I believe this ultimately had a major impact on her dying the way she did later that day at hospital. I called an ambulance they had no hurry about them after they refused to help her when she couldn't breathe & then the dr realised she would be complained about and tried to be all apologetic and fake concerned. Should be ashamed

Excellent care given by nurses. Cannot fault their commitment, its second to none.

Do not put your relative in here. Put my Mother-in-law in for two weeks respite and the biggest mistake ever made. She suffers from Dementia and was not given the support required to meet her needs. The place is badly run and chaotic. Rooms are badly in need of updating and total lack of managerial organisation. Was so pleased to get her moved to a better place that is properly run.

My dad arrived at Charlton Court very low and quite angry following a difficult time. The staff were very understanding and treated him with care and respect. The staff are very caring and the atmosphere reflects this. Nice range of activities.

My mum has been really looked after since being here. She always looks clean and well fed and nourished. Whenever I have something to address, I find the staff helpful and considerate. They have helped stabilise my mum's condition and she seems very settled.

My mam was in Charlton Court Care Home from April 2022 until 10th June 2023. Over the period my mam stayed with you, she was well looked after. The staff were very kind to her and they kept her bedding and room the way she liked. I went to see Mam every day and got to know the staff well. They helped me cope in her last few weeks. I would recommend Charlton Court to place their loved one in this home.

Thank you for looking after our beautiful mam until the end.