Charlton Court

Bristol Drive, Battle Hill Estate, Wallsend NE28 9RH

Charlton Court, Wallsend, Tyne & Wear
Charlton Court, Wallsend, Tyne & Wear
Charlton Court, Wallsend, Tyne & Wear

Charlton Court Care Home in situated in the heart of the community in Wallsend, conveniently located close to local shops, the library and church.

The friendly and lively staff aim to put a smile on everyone’s faces every day, engaging residents in stimulating conversation, offering care, compassion and a shoulder to cry on when its needed. They aim to find out about residents’ lives and personal histories to provide personalised, individual care to each resident.

Residents can participate in various activities and events which are organised by the full-time activities coordinator who often raises funds to provide even more activities for the residents. The home has a signer visit every week, a Zumba instructor every Friday and a range of activities such as arts and crafts, quizzes, knitting, music nights and music quizzes.

The home has good links with the local community, visiting local shops and church services every week. They also receive visits from local schools who hold a carol service every Christmas, while young people working with the Prince’s Trust regularly visit.

Residents are encouraged to get involved with daily tasks such as washing up, laying tables and making the beds.

Group: Akari Care Ltd

Person in charge: Susan Drew (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlton Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Charlton Court has a Review Score of 9.4 (9.378)

The Review Score of 9.4 (maximum of 10) for Charlton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Charlton Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for Charlton Court is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) ) ÷ 93 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.636 Points relating to the number of positive Reviews for Charlton Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11 Target = 0.636

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlton Court?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlton Court

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1

My uncle was admitted to Charlton Court to recuperate after breaking his hip in a fall. The staff were warm and friendly from the very start, dealing with his initial fear and anger extremely well. Within days, he was settled and started to engage with staff and other residents. After a few months, he was discharged home a different man, happier and healthier. Charlton Court is a very cosy and welcoming place, not only for the residents but for the family too.
I can't recommend the home and staff highly enough.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle spent almost 3 months here following a hospital admission for a hip fracture. He received excellent care, kindness and support, despite his initial reluctance and he quickly developed a respect and fondness for his carers and much appreciated their help.
We were also grateful for the staff's patience and care of our uncle and we were always met with great friendliness when we visited.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother was cared for at Charlton Court for only a few weeks before she died in November 2016.
However, in that short time, though she was very poorly and didn't have long to live, the warmth, care and support offered to her and to our family was wonderful.
My Mother was very impressed with the staff team, telling us that she felt safe and well cared for, and we witnessed directly on lots of occasions the extra lengths the staff went to give her comfort and to encourage her to eat and drink.
During this very difficult time, their compassion and kindness meant so much.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum required nursing care following a discharge from the hospital. Charlton Court was able to meet her needs. Mum settled in immediately as the Court was so homely and all staff welcoming and friendly. The care provided I could not fault. From being a lady who needed a lot of coaxing, she soon joined in the many activities and entertainment. Towards the end of her life, the palliative care was given professionally and tenderly. The staff treated mum with respect and dignity. Nothing was too much trouble. I thank them all for giving mum such care.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother entered Charlton Court just over a year ago straight from hospital, a very ill lady indeed. She has just celebrated her 100th birthday and friends and relatives are amazed at how well she is doing, and how nice the home is. My mother is articulate and she is content. She thinks all of the staff are lovely and look after her well. I couldn't be happier knowing she is in good hands.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife was an emergency admission. From the start she was treated with kindness and dignity and was always talked to in kindly (and not too loud) tones. The staff took an interest in her past and also her current welfare and always treated her as an individual - even someone they might like as a friend. Her medical and physical were always promptly dealt with - without any fuss. In total, her last few weeks and days were clam, happy and full of friendship. The staff also dealt with relatives on an excellently friendly basis. Access for them was always easy and they were kept fully formed. Well done.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Thank you for the excellent care you provided in the final months of my mother's life. Staff were all excellent, and in particular one member of staff who helped to make mum's last three months comfortable.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Care provided at Charlton Court is excellent. My mother was treated with respect and dignity at all times. Care of frail elderly people is their speciality and all the staff are friendly and very caring. People go the extra mile to make residents feel supported, cared for and respected. The medical team are great. I want to say a heartfelt thank you to all the staff you do a great job.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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