Charlton Court

When we first realised we could no longer care for Mam at home we were so worried a care home wouldn't take the same great care of her. We needn't have worried, Charlton Court Care Home was excellent in every way. From the beginning, the staff were both very friendly and professional and took great care of our mam. I am not allowed to single anyone out but in truth, all the staff were lovely and caring and treat Mam with great dignity. We could also see how they treat all of their patients individually and compassionately. Mam always said she wanted to go to sleep - looking all neat and tidy and that is exactly what she got. It was of course very sad but also beautiful. Thank you so much for all you did for her and us - her family.

Garden party indoors because of the weather, never stopped laughing, the staff worked their socks off yet kept smiling and laughing, and the residents loved it, but everything you call the feel is always the same. You can realise why the home is always in demand.

Staff friendly, a little cold while waiting for results for thirty minutes.

The staff are all excellent in looking after my mum, especially in a very difficult year with Covid etc and extra pressures that they had. They have tried so hard to facilitate visiting and calls whilst looking after residents. Lots of staff have been there for a while and know residents well and the staff who do the entertainment/stimulation etc for residents are so dedicated and enthusiastic. Feel communication from management i.e. via updates on email or other ways has been lacking at times as could send generic messages out to relatives that wouldn't take much time.

Staff are very caring and have a good rapport with residents. Within the care home there are sufficient areas for residents to socialise with one another. The rooms themselves may be basic, but actually, they meet the needs of my father and above all are kept clean. It is reassuring to know my father is being well looked after and I am eternally grateful to all of the staff at Charlton Court for this.

As my wife was admitted during 'Covid' I am unable to give much of a review due to only half-hour visits once a week. I was unable to see much of the establishment, however what little staff I met were very friendly and helpful, although I could do with more spontaneous feedback. My wife seems to have settled quite well and I am quite satisfied with her treatment.

The staff are great, very professional, enthusiastic, always smiling and really show empathy to the residents and relatives. It makes for a relaxing, enjoyable environment.

As a relative, I have nothing but admiration for them all and the work they do.

Mam has been in Charlton Court since January 2019 and has settled in wonderfully. I cannot say enough about the wonderful staff and the care they give mam. I moved her from another home, where she sat in her room all day and did not socialise at all, to a warm, friendly and inviting place where mam is encouraged to socialise with the other residents, who are all fabulous, may I just say. Mam has now made friends and enjoys eating and sitting in the lounge, she has put on weight and her general quality of life is so much better than it was.

As I live overseas, it is comforting to know that mam is happy and content living at Charlton Court, I get regular updates and visit as often as I can, it is always a delight to see everyone.

I thank you all for the wonderful job you do, all special people in my book.

We are more than satisfied with the care my mother-in-law has received over the last twelve months.

I am currently satisfied with the service but it could be improved by additional staff and more activities in the dementia unit. However, I will be involved in the dementia review that is about to take place so well hopefully see some improvements. Also, the quality of the furniture and fittings in residents rooms could be improved.

No one wishes to see a parent having to go into a home but I couldn't be happier. My mother is well looked after, well fed and very safe. And it wasn't the most expensive! Well done Charlton Court.

Absolutely fantastic staff, cannot thank these enough for the care and attention they gave to our Mam. I take my hat off to each and every one of you. Thank you

I can't recommend the home and staff highly enough.

We were also grateful for the staff's patience and care of our uncle and we were always met with great friendliness when we visited.

During this very difficult time, their compassion and kindness meant so much.

Mum required nursing care following a discharge from the hospital. Charlton Court was able to meet her needs. Mum settled in immediately as the Court was so homely and all staff welcoming and friendly. The care provided I could not fault. From being a lady who needed a lot of coaxing, she soon joined in the many activities and entertainment. Towards the end of her life, the palliative care was given professionally and tenderly. The staff treated mum with respect and dignity. Nothing was too much trouble. I thank them all for giving mum such care.

My mother entered Charlton Court just over a year ago straight from hospital, a very ill lady indeed. She has just celebrated her 100th birthday and friends and relatives are amazed at how well she is doing, and how nice the home is. My mother is articulate and she is content. She thinks all of the staff are lovely and look after her well. I couldn't be happier knowing she is in good hands.

My wife was an emergency admission. From the start she was treated with kindness and dignity and was always talked to in kindly (and not too loud) tones. The staff took an interest in her past and also her current welfare and always treated her as an individual - even someone they might like as a friend. Her medical and physical were always promptly dealt with - without any fuss. In total, her last few weeks and days were clam, happy and full of friendship. The staff also dealt with relatives on an excellently friendly basis. Access for them was always easy and they were kept fully formed. Well done.

Thank you for the excellent care you provided in the final months of my mother's life. Staff were all excellent, and in particular one member of staff who helped to make mum's last three months comfortable.