Type of Service
- Nursing Home
- For a maximum of 55 Service Users
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Charlton Court Care Home in situated in the heart of the community in Wallsend, conveniently located close to local shops, the library and church.
The friendly and lively staff aim to put a smile on everyone’s faces every day, engaging residents in stimulating conversation, offering care, compassion and a shoulder to cry on when its needed. They aim to find out about residents’ lives and personal histories to provide personalised, individual...
Charlton Court Care Home in situated in the heart of the community in Wallsend, conveniently located close to local shops, the library and church.
The friendly and lively staff aim to put a smile on everyone’s faces every day, engaging residents in stimulating conversation, offering care, compassion and a shoulder to cry on when its needed. They aim to find out about residents’ lives and personal histories to provide personalised, individual care to each resident.
Residents can participate in various activities and events which are organised by the full-time activities coordinator who often raises funds to provide even more activities for the residents. The home has a signer visit every week, a Zumba instructor every Friday and a range of activities such as arts and crafts, quizzes, knitting, music nights and music quizzes.
The home has good links with the local community, visiting local shops and church services every week. They also receive visits from local schools who hold a carol service every Christmas, while young people working with the Prince’s Trust regularly visit.
Residents are encouraged to get involved with daily tasks such as washing up, laying tables and making the beds.
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Care Provided by Charlton Court
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Charlton Court to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Laura White (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2000
Room Information
- Single Rooms (55)
Charlton Court Reviews (64)
9.5
Charlton Court has a Review Score of 9.5 (9.461) out of 10, based on 20 reviews in the last 2 years.
Over all time Charlton Court has 64 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Charlton Court
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Review from D M (Daughter-in-law of Resident) published on 29 July 2024 Submitted via Website•
Overall Experience
Do not put your relative in here. Put my Mother-in-law in for two weeks respite and the biggest mistake ever made. She suffers from Dementia and was not given the support required to meet her needs. The place is badly run and chaotic. Rooms are badly in need of updating and total lack of managerial...
Do not put your relative in here. Put my Mother-in-law in for two weeks respite and the biggest mistake ever made. She suffers from Dementia and was not given the support required to meet her needs. The place is badly run and chaotic. Rooms are badly in need of updating and total lack of managerial organisation. Was so pleased to get her moved to a better place that is properly run.
Review from J C (Daughter of Resident) published on 15 December 2023 Submitted via Postal Review Card•
Overall Experience
My dad arrived at Charlton Court very low and quite angry following a difficult time. The staff were very understanding and treated him with care and respect. The staff are very caring and the atmosphere reflects this. Nice range of activities.
My dad arrived at Charlton Court very low and quite angry following a difficult time. The staff were very understanding and treated him with care and respect. The staff are very caring and the atmosphere reflects this. Nice range of activities.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your kind words and lovely feedback that will be passed to the team.
Review from Steven H (Son of Resident) published on 28 November 2023 Submitted via Postal Review Card•
Overall Experience
My mum has been really looked after since being here. She always looks clean and well fed and nourished. Whenever I have something to address, I find the staff helpful and considerate. They have helped stabilise my mum's condition and she seems very settled.
My mum has been really looked after since being here. She always looks clean and well fed and nourished. Whenever I have something to address, I find the staff helpful and considerate. They have helped stabilise my mum's condition and she seems very settled.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your lovely review and feedback, this will be passed to all our team.
Review from Pamela R (Daughter of Resident) published on 26 July 2023 Submitted via Postal Review Card•
Overall Experience
My mam was in Charlton Court Care Home from April 2022 until 10th June 2023. Over the period my mam stayed with you, she was well looked after. The staff were very kind to her and they kept her bedding and room the way she liked. I went to see Mam every day and got to know the staff well. They...
My mam was in Charlton Court Care Home from April 2022 until 10th June 2023. Over the period my mam stayed with you, she was well looked after. The staff were very kind to her and they kept her bedding and room the way she liked. I went to see Mam every day and got to know the staff well. They helped me cope in her last few weeks. I would recommend Charlton Court to place their loved one in this home.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your lovely review and kind words, your feedback is much appreciated and will be passed on to our Charlton Court team.
Review from Lesley R (Daughter of Resident) published on 19 May 2023 Submitted via Website•
Overall Experience
My mam was admitted into Charlton Court Care Home for palliative care in November 2022, I can honestly say the care, respect and support from all the staff was truly amazing. The manager has a whole team of kind professionals who go above and beyond. This was an extremely hard and emotional time...
My mam was admitted into Charlton Court Care Home for palliative care in November 2022, I can honestly say the care, respect and support from all the staff was truly amazing. The manager has a whole team of kind professionals who go above and beyond. This was an extremely hard and emotional time for us all as a family, however, we felt that Charlton Court was the best place for our mam. The manager leads by example which is refreshing to see. It’s a lovely place for loved ones which I’d highly recommend.
Thank you for looking after our beautiful mam until the end.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
We are very sorry for your loss and thank you for your lovely review at this time. Your wonderful feedback about our colleagues will be passed on to the team.
Review from Sharon H (Daughter of Resident) published on 4 April 2023 Submitted via Postal Review Card•
Overall Experience
Dad has got a new lease of life, mixing with other people. Staff are friendly and very caring. Food is not so good at times but, other than that, Dad's enjoying his stay.
Dad has got a new lease of life, mixing with other people. Staff are friendly and very caring. Food is not so good at times but, other than that, Dad's enjoying his stay.
Review from J C (Daughter of Resident) published on 4 April 2023 Submitted via Postal Review Card•
Overall Experience
Myself and family are very happy that my mother is here. We can see a big difference in her, she is very happy and is taking part in all activities.
Myself and family are very happy that my mother is here. We can see a big difference in her, she is very happy and is taking part in all activities.
Review from Susan R (Partner of Resident) published on 13 March 2023 Submitted via Website•
Overall Experience
I would just like to express my sincere gratitude to your entire staff for the care and kindness shown to my partner in his final weeks of life. The moment he entered Charlton Court the difference was clear to see, he was out of pain, calmer, happier, and safe. We as a family were going through the...
I would just like to express my sincere gratitude to your entire staff for the care and kindness shown to my partner in his final weeks of life. The moment he entered Charlton Court the difference was clear to see, he was out of pain, calmer, happier, and safe. We as a family were going through the worst time of our lives but the staff at Charlton Court made it easier with their kind words, and helpfulness, nothing was too much trouble. The home is definitely one big happy family. Thank you again.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your lovely words and fantastic review, we are very happy to hear your feedback and this will be passed to our Charlton Court team.
Review from Russell D (Son of Resident) published on 20 January 2023 Submitted via Postal Review Card•
Overall Experience
This is the most pleasant care home I've ever visited. The care home is warm, welcoming and well-lit.
The team of staff are exceptional, they are all so positive with smiles on their faces and all act so professionally. They give all their clients as much dignity as possible.
The team of staff are exceptional, they are all so positive with smiles on their faces and all act so professionally. They give all their clients as much dignity as possible.
I love the way my...
This is the most pleasant care home I've ever visited. The care home is warm, welcoming and well-lit.
The team of staff are exceptional, they are all so positive with smiles on their faces and all act so professionally. They give all their clients as much dignity as possible.
The team of staff are exceptional, they are all so positive with smiles on their faces and all act so professionally. They give all their clients as much dignity as possible.
I love the way my dad is cared for and I love visiting him while here at Charlton Court Care Home.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for such a lovely review and your five-star feedback for our home and team - we look forward to seeing you again soon.
Review from J H (Daughter of Resident) published on 17 January 2023 Submitted via Website•
Overall Experience
I could never recommend this care home! Following our mother's sudden deterioration and hospitalisation on 5 January 2022, she passed away 24 hours later. She was admitted as level 1 to hospital. In our opinion, left too late. She was alert and fine on 1 January and had been a resident from 2021....
I could never recommend this care home! Following our mother's sudden deterioration and hospitalisation on 5 January 2022, she passed away 24 hours later. She was admitted as level 1 to hospital. In our opinion, left too late. She was alert and fine on 1 January and had been a resident from 2021. Consequently, Safeguarding, CQC have had involvement and most of our complaints have been upheld. There are new management in place now. Too little, too late in our case. Ask for nourishment and hygiene records for your loved one.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
We are sorry that your experiences have led to this review. However, following our full and transparent liaison with relevant external partners, and as you acknowledge, new management is in place. The home is delivering care in keeping with Akari Care's usual standard and organisational values.
Review from Louise A (Daughter of Resident) published on 11 January 2023 Submitted via Postal Review Card•
Overall Experience
Very warm friendly atmosphere, all staff have been approachable and interested in Dad and ensured he is happy and comfortable at all times. Dad has been welcomed into his new home with such kindness and included in activities straight away and meeting new friends. Absolutely delighted with how well...
Very warm friendly atmosphere, all staff have been approachable and interested in Dad and ensured he is happy and comfortable at all times. Dad has been welcomed into his new home with such kindness and included in activities straight away and meeting new friends. Absolutely delighted with how well Dad has settled and so happy we picked Charlton Court.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for such lovely words and wonderful feedback, your praise will certainly be passed on to the team.
Review from Tracey D (Daughter-in-law of Resident) published on 9 January 2023 Submitted via Postal Review Card•
Overall Experience
We, as a family, could not be happier with the reception our dad has received so far at Charlton Court. The staff have made Dad feel really special, and even though we are still in his two-week trial, he has asked to stay.
We, as a family, could not be happier with the reception our dad has received so far at Charlton Court. The staff have made Dad feel really special, and even though we are still in his two-week trial, he has asked to stay.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
This is really lovely to hear - thank you so much for your review. Your fantastic feedback will be passed on to the team.
Review from Michael R (Husband of Resident) published on 3 January 2023 Submitted via Postal Review Card•
Overall Experience
My wife has been well cared for in the two months she has been here.
Staff are very helpful and courteous.
My wife has been well cared for in the two months she has been here.
Staff are very helpful and courteous.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your lovely review - your kind words will be passed on to the team.
Review from Dawn W (Sister-in-law of Resident) published on 3 January 2023 Submitted via Postal Review Card•
Overall Experience
My brother-in-law lives in Charlton Court. He had been waiting for a chair for a while to no fault of the home. It all got sorted with the new manager; she has made a big difference. Everybody is always friendly and helpful, from the nurses, carers, handyman, cleaners and cooks.
My brother-in-law lives in Charlton Court. He had been waiting for a chair for a while to no fault of the home. It all got sorted with the new manager; she has made a big difference. Everybody is always friendly and helpful, from the nurses, carers, handyman, cleaners and cooks.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
This is really lovely praise for both our manager and care team; we will make sure this is passed on to the home for you.
Review from Raymond S (Son of Resident) published on 3 January 2023 Submitted via Postal Review Card•
Overall Experience
Always had a pleasant experience in all areas of care within the home. All staff are patient and considerate of residents' needs and work effortlessly to provide person-centred care. My mam is the most relaxed she has been in years. I am over the moon to have my mam in Charlton Court and would...
Always had a pleasant experience in all areas of care within the home. All staff are patient and considerate of residents' needs and work effortlessly to provide person-centred care. My mam is the most relaxed she has been in years. I am over the moon to have my mam in Charlton Court and would recommend it to anyone.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your lovely review and praise of our team; this will be passed on to everyone at Charlton Court.
Review from Brian P (Resident / Service User) published on 22 December 2022 Submitted via Postal Review Card•
Overall Experience
101% this care home is top rate. Would absolutely recommend. Since I've lived here care has been fantastic. Anything you need, nothing is too much bother. I take part in everything going on. I love it.
101% this care home is top rate. Would absolutely recommend. Since I've lived here care has been fantastic. Anything you need, nothing is too much bother. I take part in everything going on. I love it.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
What an amazing review, thank you so much for your feedback that we will pass to the team.
Review from G C (Husband of Resident) published on 21 December 2022 Submitted via Postal Review Card•
Overall Experience
Very, very pleased, why - The nurses, carers, housekeepers, staff and management - they care.
Very, very pleased, why - The nurses, carers, housekeepers, staff and management - they care.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your very kind words and lovely review.
Review from George M (Husband of Resident) published on 19 December 2022 Submitted via Postal Review Card•
Overall Experience
Pleased at the progress my wife has made in the care home. From a very difficult start, she has settled and is happy in her own space. Her smiles are a blessing. Staff support is great.
Pleased at the progress my wife has made in the care home. From a very difficult start, she has settled and is happy in her own space. Her smiles are a blessing. Staff support is great.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you so much for your lovely review - your kind words are very much appreciated.
Review from Paul H (Son of Resident) published on 14 December 2022 Submitted via Website•
Overall Experience
Very good home, caring staff and very clean always spotless. Rooms could do with a makeover but overall no other issues. Staff always welcoming and security of home is very good. I would 100% recommend this home.
Very good home, caring staff and very clean always spotless. Rooms could do with a makeover but overall no other issues. Staff always welcoming and security of home is very good. I would 100% recommend this home.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
Thank you for your lovely review and valued feedback which will be passed to the team.
Review from Marie A (Daughter of Resident) published on 25 November 2022 Submitted via Postal Review Card•
Overall Experience
My father received palliative care at Charlton Court Care Home for ten days before he passed away. The management and staff were kind, considerate and hard-working at all times. I would not hesitate to recommend this care home.
My father received palliative care at Charlton Court Care Home for ten days before he passed away. The management and staff were kind, considerate and hard-working at all times. I would not hesitate to recommend this care home.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court
We are very sorry for your loss and would like to thank you for such a lovely review of our home and team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Charlton Court.
Upcoming Events
There are no upcoming events for Charlton Court.
Awards / Recognitions (2)
- 24 Apr 2019Recipient: Charlton Court
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Charlton Court.
Meet the Team (1)
Adele LusherJob Title Home ManagerJoined 2026
My name is Adele Lusher, and I am the Home Manager at Wheatfield Court.
I operate an open-door policy and warmly encourage you to come and speak...
My name is Adele Lusher, and I am the Home Manager at Wheatfield Court.
I operate an open-door policy and warmly encourage you to come and speak with me at any time, whether you have a concern, a suggestion, or positive feedback about our home and team.
As a passionate Registered Nurse and Home Manager, I am committed to ensuring that the wellbeing, dignity, and care of our residents remain at the heart of everything we do. I work closely with our team to promote a caring, respectful, and supportive environment where every resident feels valued and safe.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Court to verify any information. View our terms and conditions. Charlton Court has an Enhanced Service -what an Enhanced Service includes.