Rosemount Care Home

Sunningdale, West Monkseaten, Whitley Bay NE25 9YF

Rosemount Care Home, Whitley Bay, Tyne & Wear
Rosemount Care Home, Whitley Bay, Tyne & Wear
Rosemount Care Home, Whitley Bay, Tyne & Wear

Rosemount Care Home is located in Whitley Bay's West Monkseaton area and is close to amenities, shops, public transport and the Metro system.

This purpose built care home provides accommodation in single occupancy rooms, all of which have private toilet facilities.

Residents can relax in one of the TV lounges available, or in the conservatory that provides a quiet sitting area. Separate dining rooms, where residents can socialise at meal times are also available. Traditional home cooking using fresh produce is served, with daily menu choices being available. Special diets can be catered for. The home features a reminiscence room.

Regular visits are made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

The home provides a varied programme of activities for residents to partake in.

Group: Four Seasons Health Care

Person in charge: Sue Atkinson (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Spanish; Castilian, Panjabi, Punjabi, Polish, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Rosemount Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Rosemount Care Home has a Review Score of 9.1 (9.074)

The Review Score of 9.1 (maximum of 10) for Rosemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Rosemount Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.574 for Rosemount Care Home is calculated as follows: ( (59 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 94 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Rosemount Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosemount Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosemount Care Home

  • Friend of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Volunteer
    1

Friend was a resident. The home has a lovely welcoming atmosphere and a calm peaceful feel to it which was reassuring. My friend, unfortunately, passed away but was treated with an excellent level of end of life care.

How likely would you be to recommend Rosemount Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home responded to this review on 18 Jan 2018:

Thank you for your comments about your recent experience at Rosemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your wonderful feedback really means a lot us. Thank you.

A friend went into care home unexpectedly following a stint in the hospital. Settled very quickly and was treated very well by all staff. All visitors made to feel very welcome. Good facilities and communal areas. She loved the food.

How likely would you be to recommend Rosemount Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home responded to this review on 18 Jan 2018:

Thank you for sharing your recent experience at Rosemount Care Home. We are really happy to hear it was so positive. We appreciate all of your feedback about the home and staff. It really means a lot to us. Thank you once again. Take care!

The staff and management are fantastic, caring, compassionate and willing to go that extra mile, to take care of the residents. I would like to think if I need care in the future, my family would be settled, if I was in such a caring environment. The management have done a wonderful job of turning this home into something special for all involved.

How likely would you be to recommend Rosemount Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home responded to this review on 15 Jan 2018:

Thank you, Karen, for taking the time to leave a review for us at Rosemount Care Home. We're happy we could meet your expectations! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Rosemount Care Home is a very very well run home, from the cleaners to the managers, everyone is always happy. They give their full attention to everything. They say nothing is a problem, they will go the extra mile to make sure all the residents never miss out.
My father is very well cared for, he always thanks anyone who helps him. On a whole, I cannot fault Rosemount Care Home at all. It is a cheery, warm and welcoming place.

How likely would you be to recommend Rosemount Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home responded to this review on 12 Jan 2018:

Thank you, Christine, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.

Management and staff are polite, helpful, friendly, and approachable which makes for a happy, homely and welcoming place to live.

How likely would you be to recommend Rosemount Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home responded to this review on 09 Jan 2018:

Thank you, Mary, for sharing your recent experience with us. We are happy you found our staff to be so supportive during your experience here at Rosemount Care Home. We look forward to seeing you again soon. Have a wonderful day.

The care home has a friendly welcoming atmosphere, the staff I met were helpful and I was welcomed with a lovely smile.
One Other thing I noticed was that the residents all looked settled and comfortable and the carers were having conversations with them it looked like a little community.

How likely would you be to recommend Rosemount Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home responded to this review on 05 Jan 2018:

Thank you, Julie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for letting us know how we are doing and look forward to seeing you again soon.

Recently there has been a lot of staff change. Thankfully seems to be settling down under new management in the care home.

How likely would you be to recommend Rosemount Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has a lovely atmosphere, it's nice to go somewhere and feel welcome. Nice to be in a homely place.

How likely would you be to recommend Rosemount Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Rosemount Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Rosemount Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rosemount Care Home