Rosemount Care Home

Sunningdale, West Monkseaten, Whitley Bay NE25 9YF
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8.7 49 Reviews
  • Rosemount Care Home, Whitley Bay
Rosemount Care Home in Whitley Bay offers purpose-built accommodation for up to 60 residents. The home's team of experienced and supportive staff has a genuine desire to provide the best care possible to each individual.

Each bedroom has ensuite facilities and residents are encouraged to personalise their rooms to make them feel more at home. Residents' families are involved as much as possible in their care to ensure they receive the right care and according to their wishes.

The home's head chef provides nutritionally balanced home-cooked meals based on residents' dietary requirements, likes and dislikes.

Residents are encouraged to pursue hobbies and interests. Residents benefit from communal and quiet lounges, patio areas for relaxing, socialising or for a bit of gardening.

Other facilities and services available include a hairdressing, chiropodist, dentist and optician.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1099 – £1099
  • Self-Funded Residential Dementia Care: £1121 – £1121
  • Self-Funded Nursing Care: £1099 – £1099
  • Self-Funded Nursing Dementia Care: £1121 – £1121
  • RESPITE Self-Funded Residential Care: £1099 – £1099
  • RESPITE Self-Funded Residential Dementia Care: £1121 – £1121
  • RESPITE Self-Funded Nursing Care: £1099 – £1099
  • RESPITE Self-Funded Nursing Dementia Care: £1121 – £1121

These prices are only a guideline, please contact Rosemount Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Norma Chennells (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • They welcome visitors at all times. Please ensure you sign in on entering and out on exiting the building.

Parking

  • There is free parking on site.

Rosemount Care Home Reviews (49)

8.7

Rosemount Care Home has a Review Score of 8.7 (8.709) out of 10, based on 15 reviews in the last 2 years.
Over all time Rosemount Care Home has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Rosemount Care Home
  • 19
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Total of 49, showing 1-20
Review from K S (Niece of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are caring, patient, friendly and professional, knowledgeable and appropriate attentive to the needs of my relative. My relative is non verbal but it is clear she feels loved by her care team and that assures me that the above observation of staff is genuine and continuous even outside
of my visits. There have been improvements to the building maintenance but I do feel that budget for staffing is more important.
Reply from Norma Chennells, Home Manager at Rosemount Care Home

Thank you for your lovely comments. I will pass this onto the team who will appreciate this.

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Review from June A (Partner of Resident) assisted by family/friend published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family & I feel there is a great improvement in the care & appearance of Rosemount in the last six months. The manager is very dedicated and caring, who has raised the level of the home since she arrived. The care & domestic staff are very professional and standards have definitely improved.
Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

Thank you so much for taking the time to leave a review, recognising the improvements that have been made since the manager came on board.We really do have a great team at Rosemount and it's lovely to see that being acknowledged. Thank you.With best wishes, Group Business Development Director

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Review from P C (Husband of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has improved considerably since the introduction of a new manager last year! As I see on a daily basis, staff are clearly committed to doing the best job they can. They are always respectful and genuinely caring. All staff, including nurses, carers, kitchen and cleaners work hard and provide
very good support. I feel reassured that my wife is in safe hands.
Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

Thank you so much for your thoughtful review.It's great to read what a positive impact our Home Manager has made and that the whole team are committed to doing the best job they can.It's lovely to know that you feel your wife is in safe hands.With best wishes, KeatleyGroup Business Development Director.

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Review from Leah C (Granddaughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't thank the staff enough for how they have welcomed and cared for my grandpa since he was admitted, the 2 months he spent in hospital I could see he was going downhill, spending his days in bed and not really eating.
But since being at the home he has come back to life and I have the staff
and manager to thank for this.
He seems so much brighter and happier, I was expecting this process to be stressful for both grandpa and our family, but it has been so easy and smooth again thanks to the manager and her staff, could not recommend this home enough.
Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

Thank you so much for your wonderful review and 5* rating!It's so lovely to read about your grandpa and to know he is thriving at Rosemount.By writing your review it has enabled the team to read about the hugely positive impact they have had, not only for your grandpa but also for you.Moving someone you love into care is a tough decision but I'm so glad your experience has been such a positive one.With best wishes, KeatleyGroup Business Development Director

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Review from A B (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really big difference in the care home from the day the manager took over. Really approachable, open and honest, her and her team have worked really hard to improve things for residents. When she says she will do something it's done and is working very hard to achieve better for the home. Has recently
been taken over and things are definitely moving in the right direction.
Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

What a fantastic review. Thank you so much for sharing your thoughts. The team continue to work really hard to provide a great service for their residents. It's lovely for the team to read what a positive impact they are having. With best wishes, Honor Keatley, Group Business Development Director

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Review from S C (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the introduction of a new manager this year, there has been a significant improvement in the overall running of Rosemount Care Home. The manager is caring, friendly and if there are any issues I can raise them and I am confident they will be addressed quickly, Staff are very good, helpful and
treat my mother with dignity. Entertainment staff are excellent. Brighter, more homely communal areas after recent redecoration. Mom enjoys the food and activities.
Reply from Sandra Ward, Operations Director at Rosemount Care Home

Thank you for your kind comments, we are pleased that you have seen an improvement in the quality of care and environment from the manager taking over earlier this year, and that your mum is treat with dignity and respect. We will ensure this is passed on to the team.

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Review from L S (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely shocking from day one! My father was left soaking wet for over 2 hours (with him pressing his buzzer) and only given a towel to dry himself from staff.
I went later on with my mum and pushed the buzzer and was told the staff "were on their way". My father requested I stayed during this change
and the staff would not allow us to. We waited closely to his room for over 30 minutes. We went back into his room and he stated that the staff searched vigorously through all his belongings we had just brought in, eying up all the designer t-shirts he had.
We visited again the next day and my father was not at all himself, he was shaking erratically. It was like he was given too much medication. One day later, we got a phone call to say he had sadly passed away.
Tonight we went back to the home to collect his belongings and we were greeted by a very poorly resident who should not have been at the door unattended. There were no staff visible at all.
Think twice about this home.
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Review from Olive T (Wife of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager, carers and staff are very caring and supportive. Good selection of menus.
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Review from J D (Husband of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good, safe environment. Care staff generally very helpful and supportive. New manager doing a good job. Excellent contact and communication with residents and relatives.
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Review from Tracy H (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was in Rosemount for 5 months. Some of the carers were lovely with him, some weren't. One in particular complained when my dad pressed his buzzer for assistance. He was unable to do anything for himself. His bedroom didn't look clean. Dirty dishes being left often for more than 24 hours.
He
spent the final months having nursing care. He was so weak, unable to press his buzzer. He would shout when he needed assistance. A carer closed his door so no one could hear him shouting. The buzzer was also placed out of his reach many times.
My dad's final weeks were very upsetting. I visited and he was dirty. I had to ask for him to be cleaned. I dread to think how long he'd have been left if I hadn't gone in.
There were safeguarding concerns raised by a healthcare professional about dad's care. I'm unsure of the outcome and my dad has recently passed away.
Rosemount hasn't initiated any contact since my dad passed away. No condolences offered by management.
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Review from Katherine H (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manager and staff all very kind. Glad my mam is safe and happy. The room is big enough for her needs. Only complaint is the drinks trolley coming around and some staff not knowing how to make basic cupper coffee!
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Review from A H (Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The next best thing to living at home.
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Review from E P (Sister-in-law of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Over 18 months my family member was at Rosemount, we were never satisfied with her care. Her room was dark, dingy and more often than not extremely smelly. We did complain but things never improved. According to her contract with the home she was supposed to have a chair provided, so she spent many
hours sitting on a commode even to eat her meals until we organised a chair for her. Her last few weeks she had been moved to nursing care but we saw no change in her care. We tried to speak to the nurse in charge (but they were always in meetings). The day before she passed away she was taken to hospital, not even to be accompanied by a member of staff until a family member could get there. Hospital staff were appalled by her condition dirty and dehydrated. The management of Rosemount needs to be ashamed of the way this lady spent the last days of her life.
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Review from Malcolm M (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Main concern is the extensive use of agency staff. This often appears to lead to miscommunication and delay.
Permanent staff are friendly and helpful.
Good activities arrangments.
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Review from Debbie M (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff/carers extremely kind and very caring. They were extremely good with my mother, who came here but sadly passed. The staff have been wonderful with my dad. I honestly can't fault them.
Reply from Nichola Williams, Regional Operations Manager at Rosemount Care Home

Thank you for taking the time to leave a review for Rosemount; your kind comments will be shared with the team.

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Review from P H (Wife of Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident at Rosemount Care Home for several months and I cannot begin to express my gratitude to the staff for the care administered in trying times. I understand that staffing can be an issue, but they pulled together and provided him with the best care and kindness and for that I
will be eternally grateful. They catered to his specific needs with no question and always had a smile with the service provided. Thank you Rosemount, you were outstanding.
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Review from Norma D (Husband of Resident) assisted by family/friend published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rosemount Care Home care staff doing everything possible to mitigate the impact of Lewy Body Dementia as diagnosed earlier this year.
Reply from Nichola Williams, Regional Support Manager at Rosemount Care Home

Thank you for taking the time to leave a review, your kind comments will be shared with the team at Rosemount.

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Review from P S (Nephew of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem genuinely caring and know the residents well. They seem to be regular staff and not "bank" staff.
Reply from Nichola Williams, Regional Operations Manager at Rosemount Care Home

Thank you for taking the time to leave a review; your kind comments will be shared with the team at Rosemount.

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Review from C B (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend that anyone send a relative to this place. My mum was here for a while and we were so pleased to be able to get her out. The rooms were dark and dingy and were not kept properly clean, my mum was always sitting on her own in dirty clothes and one time I found her still in bed at
11.30 am with dirty clothes lying on top of her. Only one member of staff would engage with me when I asked questions, the others would literally run away and a woman, who I assume was the home manager, was very rude to me when I waited to speak to her. The staff did not actively come to speak to me to let me know how my mum was doing or settling in. The residents seem to be sitting in the day room most of the time in front of a very small TV, with little or no engagement with staff. Unbelievably, when my sister went to visit my mum one day and found her in the day room with one of carers fast asleep. When she woke up, she did not care that she had been caught sleeping on the job!
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Review from Christine J (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot find any fault at all with Rosemound Care Home. All the staff looked after our mam and nanna with the greatest of dignity and respect. Thank you.
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Current Review Score: 8.7 (8.709)

Overview of Review Score

The Review Score of 8.7 (8.709) out of 10 for Rosemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.792 for Rosemount Care Home is calculated as follows: ( (67 Excellents x 5) + (62 Goods x 4) + (14 Satisfactorys x 3) + (15 Poors x 2) + (20 Very Poors x 1) ) ÷ 178 Ratings = 3.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Rosemount Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Rosemount Care Home

What types of Care is Rosemount Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rosemount Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Rosemount Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rosemount Care Home to the centre of Whitley Bay?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rosemount Care Home to verify any information. View our terms and conditions. Rosemount Care Home has an Enhanced Service - more info.