Rosemount Care Home

Sunningdale, West Monkseaten, Whitley Bay NE25 9YF
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8.7 49 Reviews
  • Rosemount Care Home, Whitley Bay
Rosemount Care Home in Whitley Bay offers purpose-built accommodation for up to 60 residents. The home's team of experienced and supportive staff has a genuine desire to provide the best care possible to each individual.

Each bedroom has ensuite facilities and residents are encouraged to personalise their rooms to make them feel more at home. Residents' families are involved as much as possible in their care to ensure they receive the right care and according to their wishes.

The home's head chef provides nutritionally balanced home-cooked meals based on residents' dietary requirements, likes and dislikes.

Residents are encouraged to pursue hobbies and interests. Residents benefit from communal and quiet lounges, patio areas for relaxing, socialising or for a bit of gardening.

Other facilities and services available include a hairdressing, chiropodist, dentist and optician.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1099 – £1099
  • Self-Funded Residential Dementia Care: £1121 – £1121
  • Self-Funded Nursing Care: £1099 – £1099
  • Self-Funded Nursing Dementia Care: £1121 – £1121
  • RESPITE Self-Funded Residential Care: £1099 – £1099
  • RESPITE Self-Funded Residential Dementia Care: £1121 – £1121
  • RESPITE Self-Funded Nursing Care: £1099 – £1099
  • RESPITE Self-Funded Nursing Dementia Care: £1121 – £1121

These prices are only a guideline, please contact Rosemount Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Norma Chennells (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • They welcome visitors at all times. Please ensure you sign in on entering and out on exiting the building.

Parking

  • There is free parking on site.

Rosemount Care Home Reviews (49)

8.7

Rosemount Care Home has a Review Score of 8.7 (8.709) out of 10, based on 15 reviews in the last 2 years.
Over all time Rosemount Care Home has 49 reviews.

Overall Experience
  • 25
  • 14
  • 3
  • 1
  • 6
Date Published
  • 49
  • 2
  • 7
  • 15
  • 34
Reviewer Connection to Rosemount Care Home
  • 19
  • 6
  • 5
  • 4
  • 4
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  • 2
  • 1
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Total of 49, showing 41-49
Review from Richard B (Regular Volunteer) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy and vibrant care home with very caring and motivated staff. The team spirit is evident from the moment you enter the home and this is one of the key issues I would look for in the care sector.
I would have no hesitation whatsoever in recommending Rosemount to anyone in need of its excellent
services.
Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you, Richard, for your comments about your recent experience at Rosemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Joyce K (Regular Volunteer) published on 20 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very welcoming home, staff are pleasant and welcoming there is a feeling of tranquillity. It would be nice to see some more chairs in the general lounges. The home is always very clean there are no unpleasant odours which I have experienced in other homes. I was delighted to see fresh flowers in the
home. It would be nice to see a visitors book where visitors can leave comments.
Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you, Joyce, for your wonderful feedback about our home. We are pleased to hear that your experience here at Rosemount Care Home has been so positive. We look forward to seeing you again soon. Have a fantastic day.

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Review from M K (Friend of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friend was a resident. The home has a lovely welcoming atmosphere and a calm peaceful feel to it which was reassuring. My friend, unfortunately, passed away but was treated with an excellent level of end of life care.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you for your comments about your recent experience at Rosemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your wonderful feedback really means a lot us. Thank you.

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Review from L K (Friend of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friend went into care home unexpectedly following a stint in the hospital. Settled very quickly and was treated very well by all staff. All visitors made to feel very welcome. Good facilities and communal areas. She loved the food.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you for sharing your recent experience at Rosemount Care Home. We are really happy to hear it was so positive. We appreciate all of your feedback about the home and staff. It really means a lot to us. Thank you once again. Take care!

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Review from Karen W (Regular Volunteer) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management are fantastic, caring, compassionate and willing to go that extra mile, to take care of the residents. I would like to think if I need care in the future, my family would be settled, if I was in such a caring environment. The management have done a wonderful job of turning this
home into something special for all involved.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you, Karen, for taking the time to leave a review for us at Rosemount Care Home. We're happy we could meet your expectations! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Christine B (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rosemount Care Home is a very very well run home, from the cleaners to the managers, everyone is always happy. They give their full attention to everything. They say nothing is a problem, they will go the extra mile to make sure all the residents never miss out.
My father is very well cared for, he
always thanks anyone who helps him. On a whole, I cannot fault Rosemount Care Home at all. It is a cheery, warm and welcoming place.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you, Christine, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.

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Review from Julie D (Friend of Resident) published on 5 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home has a friendly welcoming atmosphere, the staff I met were helpful and I was welcomed with a lovely smile.
One Other thing I noticed was that the residents all looked settled and comfortable and the carers were having conversations with them it looked like a little community.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you, Julie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for letting us know how we are doing and look forward to seeing you again soon.

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Review from Donna A (Friend of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has a lovely atmosphere, it's nice to go somewhere and feel welcome. Nice to be in a homely place.
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Review from Joan F (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently there has been a lot of staff change. Thankfully seems to be settling down under new management in the care home.
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Current Review Score: 8.7 (8.709)

Overview of Review Score

The Review Score of 8.7 (8.709) out of 10 for Rosemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.792 for Rosemount Care Home is calculated as follows: ( (67 Excellents x 5) + (62 Goods x 4) + (14 Satisfactorys x 3) + (15 Poors x 2) + (20 Very Poors x 1) ) ÷ 178 Ratings = 3.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Rosemount Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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