Willow Court Care Home

Osborne Gardens, North Shields NE29 9AT

Willow Court is an EMI nursing and residential home. At Willow Court, care is based around each person's individual needs. Some residents have only modest care requirements, and may simply enjoy living within a secure and caring environment, others need 24 hour nursing assistance.

Professionals prepare a personal care plan for each resident developed by a qualified nurse. Residents and where appropriate their families are involved as far as is practical in the decisions regarding their care.

There is 48 bedrooms all with en-suite facilities spread over two floors. The home is staffed with qualified nurses 24 hours a day. Carers are trained or working towards there NVQ in health and social care and all have experience working with residents who suffer from dementia.

All food is cooked fresh on site via their own chefs. All laundry is also done on site. Willow Court does not have a fixed visiting time.

Group: Four Seasons Health Care

Person in charge: Veronica Cairns (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Polish

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Willow Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Willow Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.403 for Willow Court Care Home is calculated as follows: ( (78 Excellents x 5) + (55 Goods x 4) + (15 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 149 Ratings = 4.403

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.729 Points relating to the number of positive Reviews for Willow Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.6 Target = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Willow Court Care Home has a Review Score of 9.1 (9.132) from 13 Reviews


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Court Care Home?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Court Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I would describe Willow Court overall as a good care home. The staff are very competent and caring - a number of them have been there several years and are therefore very knowledgeable about the residents and their specific needs. The home is kept clean with domestics on duty throughout the day - the decor is pleasant. Food is of a very good quality, with a choice. Activities do let the home down as there are none, but hopefully, this will be addressed soon.

How likely would you be to recommend Willow Court Care Home? Likely

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Average Rating:   3.5 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 23 May 2018:

Thank you for your feedback. We are pleased to hear that your experience of Willow Court Care Home has been so positive. We appreciate you taking the time to let us know how we are doing and we take on board all of your comments. Please reach out to us on your next visit where we would be happy to talk you through our activities programme including future events planned. Have a great day.

Willow Court is an excellent care home, we use it for respite for my father and they cater to his needs. My father suffers from vascular dementia so each day is different to the next, he is always well looked after here, looks presentable, is clean, well fed etc. He enjoys sitting in the garden and even if it's snowing, the staff at Willow Court, will wrap him up and assist him in the garden so he doesn't miss his daily routine of being outside.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 15 May 2018:

Thank you, Sylvia, for your comments about your recent experience at Willow Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My Mams care is excellent, all the staff are warm and friendly.

How likely would you be to recommend Willow Court Care Home? Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 15 May 2018:

Thank you, Hilary, for sharing your experience about Willow Court Care Home. We appreciate you taking the time to let us know how our team are doing and it is rewarding to learn that you have been so pleased with the quality of our care. We look forward to seeing you again soon.

Staff seem to be very caring and pleasant as it is a very hard job they have. Room kept nice and clean.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 15 May 2018:

Thank you for your feedback. We are pleased to learn that your experience at Willow Court Care Home has been so positive and appreciate your kind comments about our team. We look forward to seeing you again soon.

The staff are warm and welcoming and appear to work hard. They have got to know my friend very well. They treat the residents with respect and dignity. If I need assistance or have a question, they try their best to help. My friend looks more cared for and is healthier since residing in this home. I feel sometimes there is not enough staff about.

How likely would you be to recommend Willow Court Care Home? Likely

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Average Rating:   3.7 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 15 May 2018:

Thank you, Pauline, for your comments about your recent experience at Willow Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your overall experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for your invaluable feedback as we always look at areas to continuously improve. We look forward to seeing you again soon.

It's a very friendly place. The staff are so helpful and caring. Nothing is a trouble to them. Having an entertainments manager is excellent.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 15 May 2018:

Thank you, Norma, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Willow Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff dealing with my father-in-law treated him with care and kindness in his final few days. They couldn't do enough to ensure we were cared for too during what was a difficult time.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Marketing at Willow Court Care Home responded to this review on 27 Apr 2018:

Thank you, Andrea, for your comments about your recent experience at Willow Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My friend has been a resident since June 2015 and I have no problem with his care at Willow Court or provision of food and drink. Staff and management are caring and friendly. His bedroom is kept clean and tidy.
Spillages can be a problem as cleaners are not always in evidence. Personal belongings can go missing, other residents can enter personal rooms.

How likely would you be to recommend Willow Court Care Home? Likely

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Average Rating:   3.6 out of 5

Caring staff, nice clean comfortable rooms.

How likely would you be to recommend Willow Court Care Home? Don't know

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Average Rating:   4.3 out of 5

My 97 year old mother spent the last five weeks of her life in Willow Court, she was suffering from bowel cancer and also the early stages of Alzheimer's. I cannot give enough praise for every single member of staff at every level. Cleaners, kitchen staff, carers and nursing staff all befriended my mother and did their utmost to make her comfortable. Meals were excellent, rooms were constantly kept clean and the level of care was to a very high standard. I saw how patient and caring the staff were with the residents and noticed any ringing the buzzers were swiftly answered.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The location of this care facility is excellent as local to bringing my mother to visit her best friend. Rooms are lovely and spacious with ability to personalise the room. Staff are quick to react when an alarm is activated.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Willow Court is a very friendly and caring home. The manager and carers are very caring and nothing is a bother to them. I would recommend this home.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We bring in juice to keep my grandma hydrated. We would like grandmas clothes/blankets returned to her. It is hard when she has so many accidents and the home has lots of residents!

How likely would you be to recommend Willow Court Care Home? Likely

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Average Rating:   4.2 out of 5

Veronica Cairns, Home Manager at Willow Court Care Home responded to this review on 02 Feb 2016:

Hello Kay, thank you for your review of Willow Court - we appreciate all comments and feedback on the services we provide. It concerns me to read the issues you have raised and I’d really like to talk in more detail about these. Feel free to contact me with a convenient date and time for yourself so we can arrange a chat and resolve these problems. Look forward to hearing from you. Many thanks.

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