Willow Court is an EMI nursing and residential home. At Willow Court, care is based around each person's individual needs. Some residents have only modest care requirements, and may simply enjoy living within a secure and caring environment, others need 24 hour nursing assistance.
Professionals prepare a personal care plan for each resident developed by a qualified nurse. Residents and where appropriate their families are involved as far as is practical in the decisions regarding their care.
There is 48 bedrooms all with en-suite facilities spread over two floors. The home is staffed with qualified nurses 24 hours a day. Carers are trained or working towards there NVQ in health and social care and all have experience working with residents who suffer from dementia.
All food is cooked fresh on site via their own chefs. All laundry is also done on site. Willow Court does not have a fixed visiting time.
Group: Four Seasons Health Care
Person in charge: Veronica Cairns (Home Manager)
Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Languages Spoken by Staff (other than English): Polish
Single Rooms: 48
Rooms with ensuite WC: 48
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Willow Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Willow Court Care Home has a Review Score of 8 (7.980)
The Review Score of 8 (maximum of 10) for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Willow Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.522 for Willow Court Care Home is calculated as follows: ( (52 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 90 Ratings = 4.522
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.458 Points relating to the number of positive Reviews for Willow Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.6 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Hilary H (Daughter of Resident) on Tuesday 6 June 2017. Relates to June 2017.
My mam's care has been better than I could expect. She is always clean and tidy. She gets plenty of fluids and food. She is always happy when I come in to see her and always smiles at the carers.
How likely would you be to recommend Willow Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by David R (Friend of Resident) on Monday 24 April 2017. Relates to April 2017.
My friend has been a resident since June 2015 and I have no problem with his care at Willow Court or provision of food and drink. Staff and management are caring and friendly. His bedroom is kept clean and tidy.
Spillages can be a problem as cleaners are not always in evidence. Personal belongings can go missing, other residents can enter personal rooms.
How likely would you be to recommend Willow Court Care Home? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Norma C (Wife of Resident) on Friday 15 April 2016. Relates to April 2016.
I find this is an excellent care home. The staff whatever their rank treat the residents with care and dignity. Any request I have made has been carried out without any trouble. I would recommend this home to anyone.
My only gripe is things go missing. I understand that due to the mental condition of the residents this is impossible to curb, but it is still an annoyance to the family when buying and naming nice clothes etc. they then disappear.
How likely would you be to recommend Willow Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Review submitted from a Postal Card by J Y (Friend of Resident) on Thursday 14 April 2016. Relates to April 2016.
Caring staff, nice clean comfortable rooms.
How likely would you be to recommend Willow Court Care Home? Don't know
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by John C (Son of Resident) on Wednesday 13 April 2016. Relates to March 2016.
My 97 year old mother spent the last five weeks of her life in Willow Court, she was suffering from bowel cancer and also the early stages of Alzheimer's. I cannot give enough praise for every single member of staff at every level. Cleaners, kitchen staff, carers and nursing staff all befriended my mother and did their utmost to make her comfortable. Meals were excellent, rooms were constantly kept clean and the level of care was to a very high standard. I saw how patient and caring the staff were with the residents and noticed any ringing the buzzers were swiftly answered.
How likely would you be to recommend Willow Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Review submitted from a Postal Card by Tanya (Friend of Resident) on Wednesday 13 April 2016. Relates to April 2016.
The location of this care facility is excellent as local to bringing my mother to visit her best friend. Rooms are lovely and spacious with ability to personalise the room. Staff are quick to react when an alarm is activated.
How likely would you be to recommend Willow Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by J I (Husband of Resident) on Monday 4 April 2016. Relates to March 2016.
Willow Court is a very friendly and caring home. The manager and carers are very caring and nothing is a bother to them. I would recommend this home.
How likely would you be to recommend Willow Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Kay B (Granddaughter of Resident) on Friday 29 January 2016. Relates to January 2016.
We bring in juice to keep my grandma hydrated. We would like grandmas clothes/blankets returned to her. It is hard when she has so many accidents and the home has lots of residents!
How likely would you be to recommend Willow Court Care Home? Likely
Overall Standard: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Veronica Cairns, Home Manager at Willow Court Care Home responded to this review on 02 Feb 2016:
Hello Kay, thank you for your review of Willow Court - we appreciate all comments and feedback on the services we provide. It concerns me to read the issues you have raised and I’d really like to talk in more detail about these. Feel free to contact me with a convenient date and time for yourself so we can arrange a chat and resolve these problems. Look forward to hearing from you. Many thanks.
There are currently no awards/recognitions posted yet for Willow Court Care Home
There are currently no Care Home Idol entrants who have performed at Willow Court Care Home
