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The Ferns

Osborne Gardens, North Shields, Tyne & Wear NE29 9AT
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The Ferns, North Shields
The Ferns, North Shields
The Ferns, North Shields

The Ferns is a 46 bedded care home in North Shields providing residential and dementia care, Palliative care and Respite care to people over the age of 65.

All bedrooms have en-suites that are designed to give residents privacy and to promote independence.

Residents benefit from good transport links which make visiting easier as well as being close to local amenities.

The home features three tastefully decorated lounges, including an activities room...  

Care Provided by The Ferns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,149 - £1,309£1,149 - £1,309
Residential Dementia Care£1,055 - £1,309£1,055 - £1,309

These fees do not include hairdressing or chiropody.

Contact The Ferns to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Joanne Miller(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (48)

Visiting

  • You are welcome to visit at anytime. They do have protected meal times and would appreciate it if you did not visit during these times unless you are dining with, or supporting your family member/friend during the dining service.

Parking

  • The home has parking available on site.

The Ferns Reviews (47)

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9.5

The Ferns has a Review Score of 9.5 (9.459) out of 10, based on 10 reviews in the last 2 years. Over all time The Ferns has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from Andrea B (Daughter of Resident) published on 27 April 2018 Submitted via Website
Overall Experience

The staff dealing with my father-in-law treated him with care and kindness in his final few days. They couldn't do enough to ensure we were cared for too during what was a difficult time.

Reply from Ronnie Cavanagh, Marketing at The Ferns

Thank you, Andrea, for your comments about your recent experience at Willow Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...  

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Review from David R (Friend of Resident) published on 28 April 2017 Submitted via Postal Card
Overall Experience
My friend has been a resident since June 2015 and I have no problem with his care at Willow Court or provision of food and drink. Staff and management are caring and friendly. His bedroom is kept clean and tidy.

Spillages can be a problem as cleaners are not always in evidence. Personal belongings can go missing, other residents can enter personal rooms.

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Review from J Y (Friend of Resident) published on 15 April 2016 Submitted via Postal Card
Overall Experience

Caring staff, nice clean comfortable rooms.

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Review from John C (Son of Resident) published on 14 April 2016 Submitted via Postal Card
Overall Experience

My 97 year old mother spent the last five weeks of her life in Willow Court, she was suffering from bowel cancer and also the early stages of Alzheimer's. I cannot give enough praise for every single member of staff at every level. Cleaners, kitchen staff, carers and nursing staff all befriended my mother and did their utmost to make her comfortable. Meals were excellent, rooms were constantly kept clean and the level of care was to a very high standard. I saw how patient and caring the staff were with the residents and noticed any ringing the buzzers were swiftly answered.

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Review from Tanya (Friend of Resident) published on 14 April 2016 Submitted via Postal Card
Overall Experience

The location of this care facility is excellent as local to bringing my mother to visit her best friend. Rooms are lovely and spacious with ability to personalise the room. Staff are quick to react when an alarm is activated.

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Review from J I (Husband of Resident) published on 4 April 2016 Submitted via Postal Card
Overall Experience

Willow Court is a very friendly and caring home. The manager and carers are very caring and nothing is a bother to them. I would recommend this home.

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Review from Kay B (Granddaughter of Resident) published on 2 February 2016 Submitted via Postal Card
Overall Experience

We bring in juice to keep my grandma hydrated. We would like grandmas clothes/blankets returned to her. It is hard when she has so many accidents and the home has lots of residents!

Reply from Veronica Cairns, Home Manager at The Ferns

Hello Kay, thank you for your review of Willow Court - we appreciate all comments and feedback on the services we provide. It concerns me to read the issues you have raised and I’d really like to talk in more detail about these. Feel free to contact me with a convenient date and time for yourself so we can arrange a chat and resolve these problems. Look forward to hearing from you. Many thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 March 2026
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Dale Summersby
Dale SummersbyJob Title:Home ManagerJoined: 2023

Although I have only been the manager of The Ferns since September 2023, I have been a home manager for over 10 years.

I qualified as a registered nurse in mental health back in 2002 and worked in a variety of settings, before finding myself working in elderly care in 2013.

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