The Ferns

Osborne Gardens, North Shields NE29 9AT
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9.5 47 Reviews
  • The Ferns, North Shields
The Ferns is a 46 bedded care home in North Shields providing residential and dementia care, Palliative care and Respite care to people over the age of 65.

All bedrooms have en-suites that are designed to give residents privacy and to promote independence.

Residents benefit from good transport links which make visiting easier as well as being close to local amenities.

The home features three tastefully decorated lounges, including an activities room which is equipped with interactive games table. Interactive tablet with games, quizzes and bingo games fully loaded.

The Ferns recognise the importance of recreational activities, and have two dedicated activities coordinators, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

When the weather allows, residents can enjoy the sun in the beautifully landscaped garden and patio / decking area with nice seating area to enjoy the peace and quiet and to soak up the sun.

The home has its own mini bus and arranges regular trips out into the community to enjoy ice cream by the seaside, fish & chips or for some retail therapy.

The Ferns staff are always on-hand to answer any questions about the important next stage in yours or your loved one's life, and to guide you through the process, every step of the way.

All food is freshly cooked in the on-site kitchen by qualified staff.
The Ferns prides itself on traditional home cooked food.
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Care Provided by The Ferns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1149 – £1309
  • Self-Funded Residential Dementia Care: £1055 – £1309
  • RESPITE Self-Funded Residential Care: £1149 – £1309
  • RESPITE Self-Funded Residential Dementia Care: £1055 – £1309

These fees do not include hairdressing or chiropody.

The price(s) shown are provided by the care home. Contact The Ferns for full pricing details and T&Cs.

Contact The Ferns to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Ferns to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dale Summersby (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • You are welcome to visit at anytime. They do have protected meal times and would appreciate it if you did not visit during these times unless you are dining with, or supporting your family member/friend during the dining service.

Parking

  • The home has parking available on site.

The Ferns Reviews (47)

9.5

The Ferns has a Review Score of 9.5 (9.463) out of 10, based on 14 reviews in the last 2 years.
Over all time The Ferns has 47 reviews.

Overall Experience
  • 24
  • 17
  • 1
  • 1
  • 4
Date Published
  • 47
  • 2
  • 4
  • 14
  • 33
Reviewer Connection to The Ferns
  • 13
  • 9
  • 6
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  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 47, showing 41-47
Review from Andrea B (Daughter of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff dealing with my father-in-law treated him with care and kindness in his final few days. They couldn't do enough to ensure we were cared for too during what was a difficult time.
Reply from Ronnie Cavanagh, Marketing at The FernsThank you, Andrea, for your comments about your recent experience at Willow Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from David R (Friend of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident since June 2015 and I have no problem with his care at Willow Court or provision of food and drink. Staff and management are caring and friendly. His bedroom is kept clean and tidy.
Spillages can be a problem as cleaners are not always in evidence. Personal belongings
can go missing, other residents can enter personal rooms.
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Review from J Y (Friend of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff, nice clean comfortable rooms.
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Review from John C (Son of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 97 year old mother spent the last five weeks of her life in Willow Court, she was suffering from bowel cancer and also the early stages of Alzheimer's. I cannot give enough praise for every single member of staff at every level. Cleaners, kitchen staff, carers and nursing staff all befriended my
mother and did their utmost to make her comfortable. Meals were excellent, rooms were constantly kept clean and the level of care was to a very high standard. I saw how patient and caring the staff were with the residents and noticed any ringing the buzzers were swiftly answered.
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Review from Tanya (Friend of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The location of this care facility is excellent as local to bringing my mother to visit her best friend. Rooms are lovely and spacious with ability to personalise the room. Staff are quick to react when an alarm is activated.
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Review from J I (Husband of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Court is a very friendly and caring home. The manager and carers are very caring and nothing is a bother to them. I would recommend this home.
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Review from Kay B (Granddaughter of Resident) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We bring in juice to keep my grandma hydrated. We would like grandmas clothes/blankets returned to her. It is hard when she has so many accidents and the home has lots of residents!
Reply from Veronica Cairns, Home Manager at The FernsHello Kay, thank you for your review of Willow Court - we appreciate all comments and feedback on the services we provide. It concerns me to read the issues you have raised and I’d really like to talk in more detail about these. Feel free to contact me with a convenient date and time for yourself so we can arrange a chat and resolve these problems. Look forward to hearing from you. Many thanks.
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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for The Ferns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for The Ferns is calculated as follows: ( (110 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 163 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for The Ferns is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Dale

Dale Summersby

Job Title: Home Manager Joined: 2023

Although I have only been the manager of The Ferns since September 2023, I have been a home manager for over 10 years.


I qualified as a registered nurse in mental health back in 2002 and worked in a variety of settings, before finding myself working in elderly care in 2013.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Ferns to verify any information. View our terms and conditions. The Ferns has an Enhanced Service - more info.