






Primrose Lodge Care Home offers residential care and general nursing care for those with more complex needs.
The home provides an ideal setting for people who need or want a little help with everyday activities such as washing, dressing or eating as well as people who need support with long-term conditions and rehabilitation.
Whatever the care need, the residents are safe in the knowledge the qualified and friendly staff are there to...
Care Provided by Primrose Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees do not include, such things as hairdresser or chiropody.
The price(s) shown are provided by the care home. Contact Primrose Lodge Care Home for full pricing details and T&Cs.
Contact Primrose Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Dale Summersby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1994
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (47)
Visiting
- You are welcome to visit Primrose Lodge at any time. You are encouraged to observe the residents' protected mealtimes, unless you are dining with your loved one.
Parking
- There is parking available on site.
Primrose Lodge Care Home Reviews (58)
Primrose Lodge Care Home has a Review Score of 9.4 (9.355) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Lodge Care Home has 58 reviews.
He loved where he was he said he was happy.
I can’t thank you enough for the staff.
The nurse was brilliant and friendly.
He sadly passed after being only a week in Willow Lodge but I’m thankful for the nurse for being with him when I couldn’t.
Thank you, Rebecca, for letting us know how we are doing at Willow Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
I found Willow Lodge very good. Professional, clean, food was good and they took excellent care of my mum. The staff were excellent. I was pleased with her care.
Thank you, Katrina, for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
The care home goes above and beyond to make you feel comfortable. Relaxed. Welcomed. They look after my wife with respect and the staff are pleasant at all times.
Thank you, Eddie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
In August 2018 our dear mother was admitted to Willow Lodge in her 100th year when her needs dictated she required full nursing care. She was at 'end of life' when admitted and therefore was the only resident for a short time, during which she received a high level of nursing care and compassion. As a family, we have nothing but praise for Willow Lodge. The staff are professional, caring and highly communicative - nothing is too much trouble. We feel we made the right choice for our mother in choosing this care home.
Thank you, Elizabeth, for your feedback and for taking the time to share your experience at Willow Lodge Care Home. Thank you for all of the kind comments about our team. We are so sorry to hear about your Mother but pleased you felt your Mother received great care and hope that their time at Willow Lodge did see some friendships flourish, especially with the care team.
I would just like to pass on my huge thanks to the nursing staff and care staff for the wonderful job they do at 'The Willows'. All the staff are caring, considerate and always willing to help. My mum is well looked after and we as a family have peace of mind knowing she is safe and well cared for. We are very appreciative of all your hard work.
Thank you, Leigh, for your kind comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and...
Willow Lodge provided a homely and caring environment for my mother during the last two years. Staff were always caring and quick to respond to any needs. Her health and comfort needs were always of paramount importance to the staff.
Thank you for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very...
The attention and care are very very good. The staff are friendly and really good with the residents. I'm happy to leave my mother in there she is very happy and loves the attention she gets.
Thank you, Karen, for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are...
My mother currently resides in Willow Lodge Care Home and has been a resident there since May '17. I wish to acknowledge the hard work and dedication of all the management, nursing and care staff. They are always incredibly busy but never too busy to show the residents respect, kindness and care. I was particularly impressed that on Remembrance Sunday, a number of carers took residents in their wheelchairs to the Remembrance Day Service. The residents thoroughly enjoyed the experience. I just want to applaud and commend their thoughtfulness and kindness.
Thank you, Leigh, for taking the time to share your recent experience of Willow Lodge Care Home. We are so pleased to hear it has been so positive. Your praise and kind comments about our team are much appreciated. We like to go the extra mile in everything we do and it is rewarding to have the efforts of all our staff recognised. Thanks again. Have a wonderful day.
I cannot speak more highly of the staff at Willow Lodge.
Thank you, Terry, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willow Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.
My father went into Willow Lodge in March from hospital and was looked after by a dedicated and caring team, from the cooks to the laundry staff everyone was so helpful and caring. Sadly my father passed away in May and the carers and nurses treat my dad with the utmost respect and dignity. The support given to all the family was much appreciated and I would not hesitate to recommend this care home. Nothing was too much trouble and my dad kept them all on their toes during the 2 months he was there.
I have been in hospital for some time now and recently moved here to Willow Lodge Care Home. My main reason I came here was when a nurse came to carry out my pre-assessment I was over the moon to see a dark beauty which I know now is the home manager. I think apart from that the place is full of hear warming and caring people nothing is a bother and they are so fun.
Thanks to you all.
Canny place to live, good people who show me a great deal of respect, wanting to hear about my life, what I've done, where I've been and what I've seen. I feel well cared for, safe and never hungry or lonely.
I keep them on their toes, great staff, great manager, great food. the cleaning is the best, and I think the carers are fab. It's great that the whole team actually care and show this daily.
I recently returned to visit a friend. 3 years ago my mother was in here and the place has come on leaps and bounds. It look nice and smells a lot better. The staff are all upbeat and friendly.
I've been extremely pleased with the way that my wife has been cared for by all the staff in this most comfortable home. Everything has been truly excellent and in some cases overwhelming in the kindness and thoughtfulness shown and indeed acted upon. Both my wife and I were given a really wonderful party on our recent 67th wedding anniversary totally on their own thoughtfulness. I felt completely overwhelmed by the kindness shown by all the staff to both of us. I couldn't have had more care from anyone.
Access to outdoors would be most beneficial to my friends. She would enjoy sitting outside on warm days.
I am really happy with the care my husband has received in the time he has been here. I have no complaints, if there has ever been anything I wasn't happy about it, has been dealt with straight away.
I am very happy here. I don't have worried having to do things like washing or housework. I feel safe knowing there is always some one around. I enjoy the food. I am happy with the much improved activities and manager. I enjoy the entertainment that we have on especially our senior carers and old time music afternoons.
I feel the staff here at Willow Lodge are the most caring people I have ever known. Never met such a fantastic bunch of people.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose Lodge Care Home.
There are no upcoming events for Primrose Lodge Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose Lodge Care Home.
Accreditations
There are no accreditations posted yet for Primrose Lodge Care Home.
Meet the Team (1)

Although I have been a home manager for over 10 years, I have only been at Primrose Lodge since July 2023.
I have been a registered mental health nurse since 2002, working in a variety of settings before settling into elderly care management.
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