Primrose Lodge Care Home

Osborne Gardens, North Shields NE29 9AT
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8.7 52 Reviews
  • Primrose Lodge Care Home, North Shields
Primrose Lodge Care Home offers residential care and general nursing care for those with more complex needs.

The home provides an ideal setting for people who need or want a little help with everyday activities such as washing, dressing or eating as well as people who need support with long-term conditions and rehabilitation.

Whatever the care need, the residents are safe in the knowledge the qualified and friendly staff are there to support them. The home has a real sense of family to it and kindness, friendliness and respect are at the heart of everything they do.

The home is close to local shops and amenities and has a choice of lively or quiet communal spaces.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1247
  • Self-Funded Residential Dementia Care: from £1269
  • Self-Funded Nursing Care: from £1501
  • Self-Funded Nursing Dementia Care: from £1523
  • RESPITE Self-Funded Residential Care: from £1247
  • RESPITE Self-Funded Residential Dementia Care: from £1269
  • RESPITE Self-Funded Nursing Care: from £1501
  • RESPITE Self-Funded Nursing Dementia Care: from £1524

These fees do not include, such things as hairdresser or chiropody.

These prices are only a guideline, please contact Primrose Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dale Summersby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Visiting

  • You are welcome to visit Primrose Lodge at any time. You are encouraged to observe the residents' protected mealtimes, unless you are dining with your loved one.

Parking

  • There is parking available on site.

Primrose Lodge Care Home Reviews (52)

8.7

Primrose Lodge Care Home has a Review Score of 8.7 (8.747) out of 10, based on 6 reviews in the last 2 years.
Over all time Primrose Lodge Care Home has 52 reviews.

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Reviewer Connection to Primrose Lodge Care Home
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Review from Karen T (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The attention and care are very very good. The staff are friendly and really good with the residents. I'm happy to leave my mother in there she is very happy and loves the attention she gets.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Primrose Lodge Care Home

Thank you, Karen, for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to hear that your experience was so positive. Your praise and kind words about our team really mean a lot to us and we look forward to seeing you again on your next visit. Have a wonderful day.

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Review from Leigh C (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother currently resides in Willow Lodge Care Home and has been a resident there since May '17. I wish to acknowledge the hard work and dedication of all the management, nursing and care staff. They are always incredibly busy but never too busy to show the residents respect, kindness and care. I
was particularly impressed that on Remembrance Sunday, a number of carers took residents in their wheelchairs to the Remembrance Day Service. The residents thoroughly enjoyed the experience. I just want to applaud and commend their thoughtfulness and kindness.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Primrose Lodge Care Home

Thank you, Leigh, for taking the time to share your recent experience of Willow Lodge Care Home. We are so pleased to hear it has been so positive. Your praise and kind comments about our team are much appreciated. We like to go the extra mile in everything we do and it is rewarding to have the efforts of all our staff recognised. Thanks again. Have a wonderful day.

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Review from Terry M (Husband of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of the staff at Willow Lodge.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Primrose Lodge Care Home

Thank you, Terry, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willow Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from Pat M (Daughter of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Willow Lodge in March from hospital and was looked after by a dedicated and caring team, from the cooks to the laundry staff everyone was so helpful and caring. Sadly my father passed away in May and the carers and nurses treat my dad with the utmost respect and dignity. The support
given to all the family was much appreciated and I would not hesitate to recommend this care home. Nothing was too much trouble and my dad kept them all on their toes during the 2 months he was there.
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Review from R R (Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in hospital for some time now and recently moved here to Willow Lodge Care Home. My main reason I came here was when a nurse came to carry out my pre-assessment I was over the moon to see a dark beauty which I know now is the home manager. I think apart from that the place is full of hear
warming and caring people nothing is a bother and they are so fun.
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Review from A A (Husband of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not been so good the past months and I've not managed to visit my lady for some weeks. I was able to try and recover with peace of mind that my wife was cared for, safe, fed and respected.
Thanks to you all.
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Review from George A (Resident) assisted by family/friend published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Canny place to live, good people who show me a great deal of respect, wanting to hear about my life, what I've done, where I've been and what I've seen. I feel well cared for, safe and never hungry or lonely.
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Review from B S (Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I keep them on their toes, great staff, great manager, great food. the cleaning is the best, and I think the carers are fab. It's great that the whole team actually care and show this daily.
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Review from George G (Friend of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently returned to visit a friend. 3 years ago my mother was in here and the place has come on leaps and bounds. It look nice and smells a lot better. The staff are all upbeat and friendly.
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Review from C S (Wife of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been extremely pleased with the way that my wife has been cared for by all the staff in this most comfortable home. Everything has been truly excellent and in some cases overwhelming in the kindness and thoughtfulness shown and indeed acted upon. Both my wife and I were given a really wonderful
party on our recent 67th wedding anniversary totally on their own thoughtfulness. I felt completely overwhelmed by the kindness shown by all the staff to both of us. I couldn't have had more care from anyone.
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Review from Marie H (Friend of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good home. Friendly attentive staff though extra staff would probably make for a better service (as in most places!)
Access to outdoors would be most beneficial to my friends. She would enjoy sitting outside on warm days.
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Review from Lesley H (Wife of Resident) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care my husband has received in the time he has been here. I have no complaints, if there has ever been anything I wasn't happy about it, has been dealt with straight away.
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Review from Vera P (Resident) assisted by family/friend published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. I don't have worried having to do things like washing or housework. I feel safe knowing there is always some one around. I enjoy the food. I am happy with the much improved activities and manager. I enjoy the entertainment that we have on especially our senior carers and old time
music afternoons.
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Review from N D (Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel the staff here at Willow Lodge are the most caring people I have ever known. Never met such a fantastic bunch of people.
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Review from Thelma R (Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say, I enjoy myself here at Willow Lodge. There is always things going on and people to talk to.
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Review from P P (Son of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent her last months at Willow Lodge. I will never forget how they cared for her, with dignity, respect, nothing was ever any trouble. All the staff are perfect. Thank you all.
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Review from Larry H (Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Canny group of staff, caring and always around, fun and laughter all day every day. Never any time to feel lonely.
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Review from Norma D (Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved from a home that closed, most staff and residents who were at the home came along to Willow. I must say I have fun, plenty chats, I never feel alone, always asked if I need anything.
The staff are my best friends, supported at all tines, management is great, always around offering support and
getting involved.
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Review from Grace M (Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have made many good friends here, the staff and other people living here. It's like a little village. Hair, nails, singers it's great.
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Review from M P (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not find the words to thank all these at Willow Lodge, one of my families hardest times and the staff, manager and activities staff were there. Daily support for us all and poor mum who was not well. They made her comfortable and met all needs and more. Thank You.
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Current Review Score: 8.7 (8.747)

Overview of Review Score

The Review Score of 8.7 (8.747) out of 10 for Primrose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.522 for Primrose Lodge Care Home is calculated as follows: ( (44 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 69 Ratings = 4.522
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.225 Points relating to the number of positive Reviews for Primrose Lodge Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Dale

Dale Summersby

Job Title: Home Manager Joined: 2023

Although I have been a home manager for over 10 years, I have only been at Primrose Lodge since July 2023.


I have been a registered mental health nurse since 2002, working in a variety of settings before settling into elderly care management.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Lodge Care Home to verify any information. View our terms and conditions. Primrose Lodge Care Home has an Enhanced Service - more info.