Willow Lodge Care Home, North Shields, Tyne & Wear
Willow Lodge Care Home, North Shields, Tyne & Wear
Willow Lodge Care Home, North Shields, Tyne & Wear

Willow Lodge Care Home is located in a residential area in North Shields and is close to shops, amenities and public transport.

This purpose built care home provides accommodation in single occupancy rooms, all of which have private toilet facilities. Willow Lodge features TV lounges, Hairdressing Salon, Cinema and an activity room. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with residents being able to choose from the daily menus. Special diets can be catered for.

Residents can benefit from the regular visists made to the home by an experienced hair stylist, qualified chiropodist and an aromatherapist - complementary therapies can be arranged to suit individual requirements. The home provides a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Lindsay Johnson (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 30 to 120.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Day Care • Respite Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willow Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Willow Lodge Care Home has a Review Score of 7.8 (7.812)

The Review Score of 7.8 (maximum of 10) for Willow Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Willow Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Willow Lodge Care Home is calculated as follows: ( (264 Excellents x 5) + (64 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 346 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.104 Points relating to the number of positive Reviews for Willow Lodge Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.6 Target = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Lodge Care Home?

  • Extremely LIKELY
    27
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Lodge Care Home

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My father went into Willow Lodge in March from hospital and was looked after by a dedicated and caring team, from the cooks to the laundry staff everyone was so helpful and caring. Sadly my father passed away in May and the carers and nurses treat my dad with the utmost respect and dignity. The support given to all the family was much appreciated and I would not hesitate to recommend this care home. Nothing was too much trouble and my dad kept them all on their toes during the 2 months he was there.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I have been in hospital for some time now and recently moved here to Willow Lodge Care Home. My main reason I came here was when a nurse came to carry out my pre-assessment I was over the moon to see a dark beauty which I know now is the home manager. I think apart from that the place is full of hear warming and caring people nothing is a bother and they are so fun.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have not been so good the past months and I've not managed to visit my lady for some weeks. I was able to try and recover with peace of mind that my wife was cared for, safe, fed and respected.
Thanks to you all.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Canny place to live, good people who show me a great deal of respect, wanting to hear about my life, what I've done, where I've been and what I've seen. I feel well cared for, safe and never hungry or lonely.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I keep them on their toes, great staff, great manager, great food. the cleaning is the best, and I think the carers are fab. It's great that the whole team actually care and show this daily.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recently returned to visit a friend. 3 years ago my mother was in here and the place has come on leaps and bounds. It look nice and smells a lot better. The staff are all upbeat and friendly.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been extremely pleased with the way that my wife has been cared for by all the staff in this most comfortable home. Everything has been truly excellent and in some cases overwhelming in the kindness and thoughtfulness shown and indeed acted upon. Both my wife and I were given a really wonderful party on our recent 67th wedding anniversary totally on their own thoughtfulness. I felt completely overwhelmed by the kindness shown by all the staff to both of us. I couldn't have had more care from anyone.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A good home. Friendly attentive staff though extra staff would probably make for a better service (as in most places!)
Access to outdoors would be most beneficial to my friends. She would enjoy sitting outside on warm days.

How likely would you be to recommend Willow Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

I am really happy with the care my husband has received in the time he has been here. I have no complaints, if there has ever been anything I wasn't happy about it, has been dealt with straight away.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here. I don't have worried having to do things like washing or housework. I feel safe knowing there is always some one around. I enjoy the food. I am happy with the much improved activities and manager. I enjoy the entertainment that we have on especially our senior carers and old time music afternoons.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel the staff here at Willow Lodge are the most caring people I have ever known. Never met such a fantastic bunch of people.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have to say, I enjoy myself here at Willow Lodge. There is always things going on and people to talk to.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum spent her last months at Willow Lodge. I will never forget how they cared for her, with dignity, respect, nothing was ever any trouble. All the staff are perfect. Thank you all.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Canny group of staff, caring and always around, fun and laughter all day every day. Never any time to feel lonely.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moved from a home that closed, most staff and residents who were at the home came along to Willow. I must say I have fun, plenty chats, I never feel alone, always asked if I need anything.
The staff are my best friends, supported at all tines, management is great, always around offering support and getting involved.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have made many good friends here, the staff and other people living here. It's like a little village. Hair, nails, singers it's great.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can not find the words to thank all these at Willow Lodge, one of my families hardest times and the staff, manager and activities staff were there. Daily support for us all and poor mum who was not well. They made her comfortable and met all needs and more. Thank You.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wollow Lodge is a wonderful care home, the staff are very caring and very friendly, and they care very much for the people in their care.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Came to stay for a week but ended up staying for 3 weeks. Great people, friendly, patient and caring. Helped me to recover and build me back up. I will never forget what they did to support me and my family.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came only as respite stay but after being here for a few weeks I have decided to stay for good. I love my room, the staff, food and the great ideas and changes that are happening. I am very happy with 24/7 company.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am happy, no issues, nice place.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Fantastic place to be, the girls are all just perfect. Always stuff to do and people to talk to.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother only been here six days, but everything seems to be very good.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The new care home manager seems to be bringing a breath of fresh air to the place. The environment is beginning to look somewhat fresher which is nice but secondary to care factors. I am impressed that she has taken the time to seek me out and ask about my thoughts/opinions about my fathers care. Issues have been frankly openly discussed with very person centred care agreed. I am very pleased to see the core values of respect/dignity/autonomy being offered to my relative as a result. I look forward to this new chapter in what is a lovely home.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Fed and watered, the lasses and lads do their very best. Looking forward for good changes coming (I hear).

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since I wrote my last review my Mum has passed away. I would like to thank all the staff at Willow Lodge for their kindness and compassion looking after Mum in her final minutes on earth. Thank you all. She went peacefully with a member of staff holding her hand, talking to her, for which we were truly grateful as we were unable to get there in time. When we went to Willow Lodge we were treated with utmost kindness and compassion, thank you all.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quite happy, lasses are canny and work hard.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been a resident at Willow Lodge for over a year now. I have found her care and support very good. She seems happy and tries to join in activities where possible.

How likely would you be to recommend Willow Lodge Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

our experience at this nursing home has been excellent. All mums needs have been met by the excellent team here. At this moment in time I will say this is the place for mum to be thank you Willow Lodge tea.

How likely would you be to recommend Willow Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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