






Primrose Lodge Care Home offers residential care and general nursing care for those with more complex needs.
The home provides an ideal setting for people who need or want a little help with everyday activities such as washing, dressing or eating as well as people who need support with long-term conditions and rehabilitation.
Whatever the care need, the residents are safe in the knowledge the qualified and friendly staff are there to...
Care Provided by Primrose Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees do not include, such things as hairdresser or chiropody.
The price(s) shown are provided by the care home. Contact Primrose Lodge Care Home for full pricing details and T&Cs.
Contact Primrose Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Dale Summersby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1994
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (47)
Visiting
- You are welcome to visit Primrose Lodge at any time. You are encouraged to observe the residents' protected mealtimes, unless you are dining with your loved one.
Parking
- There is parking available on site.
Primrose Lodge Care Home Reviews (58)
Primrose Lodge Care Home has a Review Score of 9.4 (9.355) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Lodge Care Home has 58 reviews.
Attention to detail of each individual/personal care needs. Friendly, caring and welcoming staff. Very professional in handling challenging behaviour. Staff finding time to comfort each individual resident.
Hi Alfred, thanks for those kind words. I'm glad you are having a positive experience, whilst your dad is living in Primrose Lodge. Ill be sure to pass this on to the team in the upcoming staff meeting. Thanks Dale
Since my husband moved to Primrose Lodge in October this year I have found all the staff friendly and helpful. The carers all act swiftly to any issues, as do the nursing staff. All measures for his comfort and safety have been put in place swiftly. The fact that my husband is looking better than on admittance is proof to me that he is being assisted with his eating and drinking. As I do not know what activities he can take part in I cannot comment. The management act to any queries I have. On the value for money I am unable to comment. We appreciate all their efforts.
My dad has been at this home for nearly a year now and overall it has been a good year. There have been a lot of changes over this year, and now Dad is on a unit men only and dedicated, regular staff which we feel is good for Dad and makes him feel secure. The staff make sure that Dad has his little things around him, his bowls of sweets/crisps, his own water/coffee cups, and his muslin cloths around his neck. We feel Dad is safe and well cared for, and that the staff genuinely care about him.
Thank you for your kind feedback K N. I'm really happy that the changes we have made, have had a positive impact on your Dad's experience. Ill make sure I pass this feedback on to the team.
My dad has been in Primrose for a year now. Overall I am happy with the care my dad receives. The staff on the unit always make sure my dad has his favourite things to hand, they are caring and really seem to care about my dad. Everyone from domestic, carers, nursing staff all seem to care, they often pop up to see Dad. Room always clean and tidy. Staff on his unit do a fantastic job. Management should be really proud of them and the work they do - credit to you - more staff needed.
Thank you for your kind comments Kerry. I'm so glad that staff are able to make yours and your Dad's experience a positive one. Ill be sure to pass them on to the team
Primrose has been a Godsend for Elsie. The staff are a tribute to the home, and they give Elsie the best of attention. Without the home, Elsie's life would have been a disaster. So thanks to the professionals, her life is fulfilling. All I can say is thank you.
Hi George, thank you for your kind words. I will be sure to pass them on to the team. Thanks Dale
We needed 3 weeks respite care for my uncle as my aunty was going in to hospital. My uncle was well looked after and quite happy in Primrose Lodge. Management arranged for extra equipment to be sourced that my uncle needed. The food was amazing and my uncle gained a little, much-needed, weight during his stay. The staff were fantastic, treated him with care and were so friendly. We highly recommend this care home.
We are so pleased your uncle enjoyed his stay in Primrose Lodge and that he was well cared for during this time. We will ensure your comments are passed on to the manager and the team. Thank you for taking the time to submit.
Care home is exactly what Primrose Lodge is! It feel like a home, where understanding and consideration is natural and effortless. The care given is genuine and tangible, but also done with fun and vibrancy where appropriate. I am so happy my dad is at Primrose Lodge, because he is happy there!
Thank you for your comments. I'm so happy that what we do and how we do it, makes your Dad happy and in turn ensures that the rest of the family are all content and happy also. I'll be sure to pass on your comments to the team. Thanks.
We were extremely happy with the care my father-in-law received. Although only there a short while, the care was so supportive of both parents and family. Nothing was ever a problem, so friendly and efficient.
I'm glad that we were able to make your father-in-law's time with us as comfortable as possible. I will be sure to pass on your comments to the team. Thanks.
My Dad was only at Primrose Lodge Care Home for 1 week in April 2024. He was receiving end-of-life care. We were very pleased with his stay there. The staff no only looked after Dad they also looked after us, his family. We could not thank them enough for their kindness.
The staff were all very friendly and helpful while my brother was in respite I could not fault them. I feel the home could do with a bit of an update his toilet in his room was not very pleasant and also the shower room had things hanging off and did not seem very clean.
My mother has recently settled into Primrose Lodge and I wanted to thank every single member of staff for making her feel so welcome and safe. Every day she says how nice everyone is and how happy and safe she feels. Seeing her feel so content is wonderful and I know this is down to the wonderful staff.
Overall the care levels provided by the permanent staff are good. However, the food served is repetitive and limited and the menu could be improved, especially if a particular diet is required. The residence is safe, secure and cleaned every day.
The toilet seat is broken, the bed is in disrepair and soiled incontinence pads left lying around the room (under the bed etc).
The TV wasn’t working and there was no there means of interaction or entertainment, my relative was just left lying on the bed.
My relative had no shoes, slippers, socks or spectacles, we were told these were misplaced.
I would not recommend this care home.
My mam stayed here as she was unable to stay in her own home. She recently passed away, the care she received was excellent, the staff were very friendly and very passionate towards the care they provided to the residents, and always referred to the residents by their name, Staff always had time to chat and answer any queries you may have. The home was clean and tidy. They have regular events for the residents which my mam enjoyed joining in. Will miss the staff as they were like family.
Despite the very sad situation of mum now needing nursing care, we know she is clean, comfortable, good skin integrity and she is not eating too well, but they ensure she is eating food she loves mainly puds.
Thank you for taking the time to leave a review, your kind comments will be shared with the team at Primrose Lodge.
I cannot fault the care my Mum and we as a family get.
My mother seems content following isolation due to lockdown.
My husband went into Primrose Lodge care home on the 21st of February 2020. All the staff made him and our family most welcome. It was unfortunate that after only 3 weeks lockdown came. My husband wasn't eating very well so I was able for a week to go and help feed him, he has dementia and is bed bound. After that, all was locked down but with the care from the staff and their love, he started to eat again. So at this stage, he is doing well, it is hard for all of us not to visit and the staff do their best to keep us on board. Always let us know what is going on.
Staff are brilliant and the standards are very high. I am enjoying my stay here very much.
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
My mum was only here for four weeks. I cannot thank the staff enough for their kindness and compassion during this time. Mum received the best care and staff always had time for her and for us. Nothing was too much trouble. They held hers and our hands right to the end and beyond and for that we are extremely grateful.
Thank you, Gill, for letting us know how we are doing at Willow Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose Lodge Care Home.
There are no upcoming events for Primrose Lodge Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose Lodge Care Home.
Accreditations
There are no accreditations posted yet for Primrose Lodge Care Home.
Meet the Team (1)

Although I have been a home manager for over 10 years, I have only been at Primrose Lodge since July 2023.
I have been a registered mental health nurse since 2002, working in a variety of settings before settling into elderly care management.
Frequently Asked Questions about Primrose Lodge Care Home
What types of Care is Primrose Lodge Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Primrose Lodge Care Home have?
There are 47 Single Rooms.
What are the Facilities & Services at Primrose Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Primrose Lodge Care Home to the centre of North Shields?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Lodge Care Home to verify any information. View our terms and conditions. Primrose Lodge Care Home has an Enhanced Service -more info.