






Primrose Lodge Care Home offers residential care and general nursing care for those with more complex needs.
The home provides an ideal setting for people who need or want a little help with everyday activities such as washing, dressing or eating as well as people who need support with long-term conditions and rehabilitation.
Whatever the care need, the residents are safe in the knowledge the qualified and friendly staff are there to...
Care Provided by Primrose Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees do not include, such things as hairdresser or chiropody.
The price(s) shown are provided by the care home. Contact Primrose Lodge Care Home for full pricing details and T&Cs.
Contact Primrose Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Dale Summersby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1994
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (47)
Visiting
- You are welcome to visit Primrose Lodge at any time. You are encouraged to observe the residents' protected mealtimes, unless you are dining with your loved one.
Parking
- There is parking available on site.
Primrose Lodge Care Home Reviews (58)
Primrose Lodge Care Home has a Review Score of 9.4 (9.355) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Lodge Care Home has 58 reviews.
Canny group of staff, caring and always around, fun and laughter all day every day. Never any time to feel lonely.
Mum spent her last months at Willow Lodge. I will never forget how they cared for her, with dignity, respect, nothing was ever any trouble. All the staff are perfect. Thank you all.
I have to say, I enjoy myself here at Willow Lodge. There is always things going on and people to talk to.
The staff are my best friends, supported at all tines, management is great, always around offering support and getting involved.
I have made many good friends here, the staff and other people living here. It's like a little village. Hair, nails, singers it's great.
I can not find the words to thank all these at Willow Lodge, one of my families hardest times and the staff, manager and activities staff were there. Daily support for us all and poor mum who was not well. They made her comfortable and met all needs and more. Thank You.
Wollow Lodge is a wonderful care home, the staff are very caring and very friendly, and they care very much for the people in their care.
Came to stay for a week but ended up staying for 3 weeks. Great people, friendly, patient and caring. Helped me to recover and build me back up. I will never forget what they did to support me and my family.
I am happy, no issues, nice place.
I came only as respite stay but after being here for a few weeks I have decided to stay for good. I love my room, the staff, food and the great ideas and changes that are happening. I am very happy with 24/7 company.
Fantastic place to be, the girls are all just perfect. Always stuff to do and people to talk to.
Mother only been here six days, but everything seems to be very good.
The new care home manager seems to be bringing a breath of fresh air to the place. The environment is beginning to look somewhat fresher which is nice but secondary to care factors. I am impressed that she has taken the time to seek me out and ask about my thoughts/opinions about my fathers care. Issues have been frankly openly discussed with very person centred care agreed. I am very pleased to see the core values of respect/dignity/autonomy being offered to my relative as a result. I look forward to this new chapter in what is a lovely home.
Fed and watered, the lasses and lads do their very best. Looking forward for good changes coming (I hear).
Since I wrote my last review my Mum has passed away. I would like to thank all the staff at Willow Lodge for their kindness and compassion looking after Mum in her final minutes on earth. Thank you all. She went peacefully with a member of staff holding her hand, talking to her, for which we were truly grateful as we were unable to get there in time. When we went to Willow Lodge we were treated with utmost kindness and compassion, thank you all.
Mum has been a resident at Willow Lodge for over a year now. I have found her care and support very good. She seems happy and tries to join in activities where possible.
our experience at this nursing home has been excellent. All mums needs have been met by the excellent team here. At this moment in time I will say this is the place for mum to be thank you Willow Lodge tea.
Quite happy, lasses are canny and work hard.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose Lodge Care Home.
There are no upcoming events for Primrose Lodge Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose Lodge Care Home.
Accreditations
There are no accreditations posted yet for Primrose Lodge Care Home.
Meet the Team (1)

Although I have been a home manager for over 10 years, I have only been at Primrose Lodge since July 2023.
I have been a registered mental health nurse since 2002, working in a variety of settings before settling into elderly care management.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Lodge Care Home to verify any information. View our terms and conditions. Primrose Lodge Care Home has an Enhanced Service -more info.