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Willowdene Care Home

Victoria Road West, Hebburn, Tyne & Wear NE31 1LR
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Willowdene Care Home, Hebburn
Willowdene Care Home, Hebburn
Willowdene Care Home, Hebburn

Willowdene Care Home offers purpose-built, warm and welcoming accommodation for up to 52 residents.

Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to relax in. Willowdene's garden and conservatory offer a peaceful place to spend time with family in the warmer months.

The professional team at Willowdene provide nursing care, as well as for people living with...  

Care Provided by Willowdene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,313From £1,313
Residential Dementia CareFrom £1,313From £1,313
Nursing CareFrom £1,313From £1,313
Nursing Dementia CareFrom £1,313From £1,313
The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.

However, there are additional costs for hairdressing, chiropody and dentistry.

Contact Willowdene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Christopher Hogan-Hind(Regional Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)

Visiting

  • Open door policy, so visitors are welcome at any time.

Parking

  • Parking facilities available for visitors.

Willowdene Care Home Reviews (34)

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9.3

Willowdene Care Home has a Review Score of 9.3 (9.318) out of 10, based on 12 reviews in the last 2 years. Over all time Willowdene Care Home has 34 reviews.

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Showing 34 reviews matching selected criteria
Review from Rachael W (Granddaughter of Resident) published on 21 July 2026 Submitted via Website
Overall Experience

My father came into this home for a period of short stay, everything we asked for he received, every staff member, from the amazing care team to the manager himself, we felt went above and beyond to ensure he was made to feel at home. We couldn't ask for better and will certainly look at future return.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Hi Rachael,

Thank you very much for this feedback. We look forward to seeing you all again.

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Review from D T (Wife of Resident) published on 18 June 2026 Submitted via Postal Card
Overall Experience

Everyone is very caring and helpful.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this Dorothy it is lovely really appreciated we pride ourselves on supporting residents and relatives.

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Review from R B (Mother-in-law of Resident) published on 21 May 2026 Submitted via Postal Card
Overall Experience

The facilities' hospitality, staff, careworkers, nurses and support staff are very professional and show great care in their daily duties towards my mother-in-law. A permanent resident at the Willowden Hebburn on a daily basis, it is evident that all involved have great patience, show passion and pride in their work. Well done to all involved, and a big thank you.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

We appreciate this, we always aim to ensure that we provide the highest standard of care.

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Review from S B (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

On a personal note needs a different level of care and support than other residents due to the severity of her (my mother) needs. The staff and carers on a daily basis reassure me that my mam is on good, capable hands knowing that she is being well looked after.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback we always aim to ensure that we are not just supporting the people living at Willowdene but also the wider community around them.

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Review from Hayley A (Niece of Resident) published on 20 November 2025 Submitted via Website
Overall Experience

Everyone has been so welcoming and supportive to our entire family. We were so scared and every single person has been incredible at helping us keep any ease. My Aunt is getting involved and really enjoying being around others.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for your feedback we do appreciate the positive feedback.

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Review from J B (Daughter of Resident) published on 20 November 2025 Submitted via Website
Overall Experience
Mam has always been well taken care of and the team are definitely her second family. They support her and encourage her so she continues to remain as independent as possible.

Staff are approachable and listen to any questions we have. They all have great personalities which makes visiting welcoming and enjoyable.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you Jaymi, I am so pleased that we have been able to provide such a positive and caring experience for you and your family.

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Review from G F (Granddaughter of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience
Willowdene has a lovely, inviting feel to it. The staff are warm and welcoming, they along with the manager were very supportive and helpful during a daunting decision to place our loved one in their care for respite. It is very apparent that the team care deeply for their residents.

Despite being busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Hi, we really appreciate this feedback. We really do hope that we have been able to make a difference

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Review from N B (Granddaughter of Resident) published on 25 July 2025 Submitted via Postal Card
Overall Experience
Nan is always clean and dressed when I visit, the staff are friendly and helpful. Nan enjoys the activities and games provided by the care team. Nans room is kept clean and tidy like it would be at home.

Nan enjoys her meals especially puddings.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, I am so glad Nan is enjoying her pudding

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Review from J J (Sister of Resident) published on 25 July 2025 Submitted via Postal Card
Overall Experience
The home is lovely and everyone does their very best and is warm and welcoming.

The best staff team in the world.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

I am really pleased to hear that you have had such a positive experience with us and thank you for your feedback

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Review from C B (Daughter of Resident) published on 21 April 2025 Submitted via Postal Card
Overall Experience
Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.

Not aesthetically pleasing. Little stimulation for residents.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

We are really pleased to read that you think our staff are lovely and to recognise their hard work is greatly appreciated. We are however saddened to hear your experience at our home hasnt been the positive one wed like it to be, and would like to reassure you we take all complaints seriously. The...  

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Review from E M (Granddaughter of Resident) published on 15 January 2025 Submitted via Website
Overall Experience

The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.

Reply from Fiona McKiddie, Manager at Willowdene Care Home

Thank you very much for this, we greatly appreciate your feedback.

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Review from L D (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card
Overall Experience

Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to engage with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, we pride ourselves on being able to provide not just to those living at Willowdene but also their families. We really appreciate this feedback.

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Review from V P (Sister of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for your feedback, we really appreciate it.

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Review from J J (Husband of Resident) published on 20 March 2023 Submitted via Postal Card
Overall Experience

Staff make a care home

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this Jeff it is greatly appreciated.

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Review from Robert N (Son of Resident) published on 10 March 2023 Submitted via Postal Card
Overall Experience

Since moving my mother into Willowdene I have found the staff including the domestic staff to be very cheerful, friendly and very helpful with any queries or concerns that I may have. The staff make sure all the residents not just my mother are catered for and treated with respect, even when a resident is sometimes being difficult. They provide lots of activities so residents may join in if they wish to, which I feel is essential to keep them active and their morale up so they don't feel they have been forgotten. I have no reservations that my mother is being treated and cared for in the best possible way by all staff.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for this feedback Robert we greatly appreciate your feedback

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Review from C J (Niece of Resident) published on 3 March 2023 Submitted via Postal Card
Overall Experience
Staff and management are always ready to meet your needs and very approachable.
Activities are good, plenty to do on a daily basis. On a negative side, housekeeping could be improved (empty bins in the room) and laundry facilities (lost clothing).

For people who request to stay in their room, due to mobility issues, carers could leave the TV or radio on and also drink and snack out if the patient's relatives have left snacks and drinks in the room on a morning.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Hi, thank you for this feedback, I will certainly give further consideration to your feedback.

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Review from G W (Son of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Willowdene is a caring place, the staff do their utmost to be welcoming and are respectful to residents in their day-to-day care.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, we try our best to really give the people living at Willowdene the very best possible care.

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Review from Audrey P (Friend of Resident) published on 23 February 2023 Submitted via Postal Card
Overall Experience

Always a pleasant experience, staff very friendly.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you very much for your kind words, We truly try to enlighten the lives of those living at Willowdene.

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Review from Andrew M (Friend of Resident) published on 6 January 2023 Submitted via Website
Overall Experience
My friend was admitted to Willowdene in November for respite care. The home was an absolute delight. The staff were very kind and nothing was to much hassle. My friend made really good progress with the support of the staff and was able to return home.

Thank you so much to the wonderful staff and manager at Willowdene.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for your feedback this greatly was appreciated.

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Review from J S (Brother-in-law of Resident) published on 30 January 2020 Submitted via Postal Card
Overall Experience

The care provided by the staff is excellent.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Willowdene Care Home.

Upcoming Events

There are no upcoming events for Willowdene Care Home.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Hill Care

Accreditations

There are no accreditations posted yet for Willowdene Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Willowdene Care Home

What types of Care is Willowdene Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowdene Care Home have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Willowdene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Willowdene Care Home to the centre of Hebburn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdene Care Home to verify any information. View our terms and conditions. Willowdene Care Home has an Enhanced Service -more info.