St George's Residential Home, Washington, Tyne & Wear
St George's Residential Home, Washington, Tyne & Wear
St George's Residential Home, Washington, Tyne & Wear

St George's Residential Home is a purpose-built home based in Tyne & Wear, that is part of the Wellburn Care portfolio and available for older people with care needs, including some places for dementia care.

The home as an excellent inspection record with the Care Quality Commission and a team keen to keep high standards maintained for present and future residents and their loved ones.

Service users have personal care packages and enjoy a thorough activities programme, regular outings and are supported in pursuing their own hobbies and interests.

Group: Wellburn Care Homes Ltd

Person in charge: Helen Palmer (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St George's Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 St George's Residential Home has a Review Score of 8.7 (8.715)

The Review Score of 8.7 (maximum of 10) for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for St George's Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.439 for St George's Residential Home is calculated as follows: ( (20 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 41 Ratings = 4.439

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.276 Points relating to the number of positive Reviews for St George's Residential Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St George's Residential Home?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St George's Residential Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My father was admitted from another care home a week ago. During what was a very stressful experience for dad and the family, the staff at St Georges have been very supportive to the whole family.
They got to know dad quickly and provided him with lots of help and support. This made a huge difference and allowed him to settle. All the staff are caring and cheerful. They provide prompt and appropriate care wherever and whenever required by the residents.

How likely would you be to recommend St George's Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have nothing but good to say about the staff and the home. The only thing I can complain about is the amount of things that go missing. My husband came to the home in May 2015 and has lost one good watch and three hearing aids and three pairs of glasses.
The only thing I have noticed there isn't any one to one with the elderly.

How likely would you be to recommend St George's Residential Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Satisfactory

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

Lauren Cassidy, Marketing Assistant at St George's Residential Home responded to this review on 10 Jan 2017:

Many thanks for your review. I am sorry to hear that your husband has lost those items whilst staying with us at St George's. If you would like to discuss this matter please contact the home manager who will be happy to assist you further. Overall I am pleased to hear that you would recommend St George's and are pleased with the care received.

Lovely staff, place and atmosphere. Very satisfied.

How likely would you be to recommend St George's Residential Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, friendly staff. Prompt to ring the doctor when Mum isn't well and generally good at informing me. Too much turnover at management level, but Wellburn Care Homes are good at covering the gaps.
Sometimes gaps in internal communication between different staff in the home eg. when we tried to sort out new clothing for Mum.

How likely would you be to recommend St George's Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lauren Cassidy, Marketing Assistant at St George's Residential Home responded to this review on 22 Dec 2016:

Hi, Jim many thanks for your review. We appreciate all feedback. We understand that there has been a high turnover with management, however, we now have a manager in place that we are expecting to be with us long term. We will discuss the internal communication issues with the manager and hopefully be able to improve this. We wish you a very Merry Christmas. Wellburn Head Office

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Awards / Recognitions

There are currently no awards/recognitions posted yet for St George's Residential Home

Job Vacancies

Staff Profiles

Ashleigh

Ashleigh Wood

Job Title: Deputy Manager

Joined: 2014

Description:

Ashleigh has worked in the care sector for just over three years and excelled in her career within St Georges, which resulted in Ashleigh being appointed as Deputy Manager of the home last year. Ashleigh has completed her NVQ Levels 2 & 3 in Health and Social Care and is now ready to sign up to her NVQ Level 5. Ashleigh thoroughly enjoys her job and believes it to be the most rewarding career she has had.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St George's Residential Home