Vigo Lane, Harraton, Washington NE38 9AH
St George’s is a luxury, purpose built residential care home, set in the grounds of St George’s Church, in the quiet village of Harraton in Washington. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At St George's, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.
Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit St George's, and discover your kind of home.
Group: Wellburn Care Homes Ltd
Person in charge: David Taylor (Manager)
Local Authority / Social Services: Sunderland City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 38
Rooms with ensuite WC: 23
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on St George's Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for St George's Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.676 for St George's Residential Home is calculated as follows: ( (152 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 210 Ratings = 4.676
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for St George's Residential Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St George's Residential Home has a Review Score of 9.7 (9.676) from 18 Reviews
Review submitted from a Website Submission by Kathleen D (Niece of Resident) on Monday 30 April 2018. Relates to March 2018.
St George's was recommended to us and my Aunt viewed herself before committing to a stay. She thought it was a very friendly place she could settle into. The staff are great with her and she gets out and about quite a bit with the different activities they have going on. She is well cared for and I would have no hesitation in recommending the home to others.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Website Submission by Rebecca L (Granddaughter of Resident) on Friday 27 April 2018. Relates to April 2018.
My Nana lives at St. George’s and I wouldn’t hesitate to recommend the home to people. We sleep well knowing she is well looked after. She enjoys joining in with the activities and the staff are all great.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by P D (Daughter of Resident) on Friday 13 April 2018. Relates to December 2017.
St George's provides an excellent service to my father and the family. The care home is very homely and the staff are caring, supportive and experienced. This means that the family are confident that dad is appropriately cared for all the time.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Madelaine J (Daughter of Resident) on Friday 13 April 2018. Relates to January 2018.
Dad has been here 9 months and the care and attention he has received has been excellent. All his needs are taken care of and we as a family can relax knowing he is being looked after.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Gillian F (Daughter of Resident) on Friday 6 April 2018. Relates to March 2018.
St George's Residential Home is very good. The staff are all professional, kind and caring and friendly. The home is always clean and the food smells lovely when I was sitting with my mam. My mam's room is so clean and tidy and she is well looked after by all the staff.
I would recommend this home to any families who are needing respite or full-time care for a member of their family.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Website Submission by Helen S (Granddaughter of Resident) on Friday 6 April 2018. Relates to May 2017.
The care my Grandmother received in the last few weeks of her life was exceptional. The staff were great and treated my Grandmother with respect and dignity.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Fred F (Husband of Resident) on Thursday 5 April 2018. Relates to March 2018.
I am very happy with the care of my wife. The staff are very approachable, helpful, caring, kind and friendly.
My wife is well looked after and I know she is safe in the home.
I tell everyone about how good the home is.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Ernest T (Husband of Resident) on Monday 26 March 2018. Relates to February 2018.
The care home is excellent. My wife has been residing at St George's for around 2 years and have had no problem. My wife is cared for excellently. I also enjoy having meals with my wife and the staff are always welcoming.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Andrea S (Daughter of Resident) on Friday 23 March 2018. Relates to February 2018.
Mam is new to St George's in January 2018. First impressions very positive, staff friendly, cheerful and helpful.
Initially few minor issues to be addressed any problems were sorted within a few days.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by R F (Cousin of Resident) on Tuesday 27 February 2018. Relates to January 2018.
I visit my cousin in St George's frequently and find management and staff very helpful and caring towards residents.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Andree W (Daughter of Resident) on Thursday 18 January 2018. Relates to January 2018.
My mother was sent to St George's seven years ago on palliative care. She was nursed back to health by the excellent nursing staff and carers. Unfortunately when she recovered she had dementia. Seven years: she was looked after and she was very happy and safe. I cannot speak any higher of the care she received.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Alex P (Great-Nephew of Resident) on Thursday 18 January 2018. Relates to January 2018.
As a family carer and great-nephew to the resident, I am pleased to be given this opportunity to commend this care home (St George's) on being a fantastic option for those who need it. The most important factor that contributes to its greatness is the the staff here. They are so friendly and kind with everybody and makes any visitors feel most welcome. There is a sense of belonging and love here and everyone seems to fit in here. The staff's level of care is absolutely first class at St George's.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Norma B (Wife of Resident) on Thursday 4 January 2018. Relates to November 2017.
My husband has been cared for and supported at St. George's for several months. Initially for respite care. He is now a permanent resident. The transition from respite to full time was carried out in a caring and kindly manner. His room was beautifully presented. It is clean, bright, well furnished and maintained daily to a very high standard. All staff, admin and carers are kind, courteous and highly professional in their approach. I have no hesitation recommending St. George's. They focus 100% on resident's needs.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Clare B (Granddaughter of Resident) on Thursday 4 January 2018.
My grandma has been in this care home for a while now. The staff are absolutely fab with her. They are always there if I need to ask any questions. Really helpful and always reassure me. It is an excellent care home. Lovely friendly staff. They do an amazing job. I would highly recommend this home to anyone.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Geoff F (Son of Resident) on Tuesday 21 March 2017. Relates to March 2017.
As soon as you walk into the home you feel at home. All the staff are down to earth and so nice, they make you feel relaxed and you know our loved one is in safe hands.
Our mam is so happy and relaxed and it is a great weight off our minds knowing she is being well looked after and treated as a human being.
I would have no hesitation in recommending this home.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Review submitted from a Postal Card by Bernadette M (Wife of Resident) on Monday 9 January 2017. Relates to December 2016.
I have nothing but good to say about the staff and the home. The only thing I can complain about is the amount of things that go missing. My husband came to the home in May 2015 and has lost one good watch and three hearing aids and three pairs of glasses.
The only thing I have noticed there isn't any one to one with the elderly.
How likely would you be to recommend St George's Residential Home? Extremely Likely
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Lauren Cassidy, Marketing Assistant at St George's Residential Home responded to this review on 10 Jan 2017:
Many thanks for your review. I am sorry to hear that your husband has lost those items whilst staying with us at St George's. If you would like to discuss this matter please contact the home manager who will be happy to assist you further. Overall I am pleased to hear that you would recommend St George's and are pleased with the care received.
Review submitted from a Postal Card by Pat M (Daughter of Resident) on Wednesday 4 January 2017. Relates to December 2016.
Lovely staff, place and atmosphere. Very satisfied.
How likely would you be to recommend St George's Residential Home? Likely
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Review submitted from a Postal Card by Jim S (Son of Resident) on Thursday 22 December 2016. Relates to November 2016.
Caring, friendly staff. Prompt to ring the doctor when Mum isn't well and generally good at informing me. Too much turnover at management level, but Wellburn Care Homes are good at covering the gaps.
Sometimes gaps in internal communication between different staff in the home eg. when we tried to sort out new clothing for Mum.
How likely would you be to recommend St George's Residential Home? Likely
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Lauren Cassidy, Marketing Assistant at St George's Residential Home responded to this review on 22 Dec 2016:
Hi, Jim many thanks for your review. We appreciate all feedback. We understand that there has been a high turnover with management, however, we now have a manager in place that we are expecting to be with us long term. We will discuss the internal communication issues with the manager and hopefully be able to improve this. We wish you a very Merry Christmas. Wellburn Head Office
February 2018
Job Title: Manager
Joined: 2016
Description:
David has worked in the care industry for 12 years now. He has completed his NVQ Level 5 and has held this for around 3 years.
Job Title: Deputy Manager
Joined: 2017
Description:
Danielle has worked in the care industry within various roles for six years now. She has completed her Level 3 Diploma in Health and Social Care and also a Level 5 Diploma in Care Leadership and Management. Danielle is extremely passionate about the role that she is in in and thoroughly enjoys consistently promoting the well-being of the residents within the home.
There are currently no Care Home Idol entrants who have performed at St George's Residential Home