St George's Residential Home

Vigo Lane, Harraton, Washington NE38 9AH
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9.7 51 Reviews
  • St George's Residential Home, Washington
St George’s is a luxury, purpose built residential care home, set in the grounds of St George’s Church, in the quiet village of Harraton in Washington. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At St George's, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit St George's, and discover your kind of home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Adam Brennan (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission based on a care assessment completed by the home team to ensure if we can meet the needs of the prospective user.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (38)

Visiting

  • St George's welcomes visitors of their residents to the home and aim to be as flexible as possible. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

St George's Residential Home Reviews (51)

Total of 51, showing 21-40
9.7

St George's Residential Home has a Review Score of 9.7 (9.689) out of 10, based on 10 reviews in the last 2 years. Over all time St George's Residential Home has 51 reviews.

Overall Experience

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Review from Roisin K (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best decision we made!
I am so glad that we made the decision to move my dad to St George's Residential Home. He, himself has also stated that he should have been there from the start. The staff are caring and helpful and nothing is ever a bother. After having a bad experience at a previous home (a
different company) with not having enough to eat, this home is the total opposite - he can have anything he likes and anytime and I am happy to hear that my dad is enjoying his food and never hungry. Overall, I feel he is being well looked after and I trust the staff to look after my dad especially in these hard times. Thank you St George's Residential Home.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you so much for your lovely review of St Georges! We are thrilled your dad is happy with us.

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Review from J D (Next of Kin) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would not recommend anyone to put their family in this home. I can not fault the staff especially the care staff. They are very good at what they do and very polite but it seems that every time I have been they are always short-staffed and overworked. Due to being short, they are unable to provide
the right care needed, some of the team leaders are more than happy to do everything they can to assist with our concerns and enquiries as the current manager always says she will sort things out or get back to you but she never does or never available to talk. There is very little communication where the manager is concerned. I feel she is not interested. When I talk to my relative they are always saying they are hungry they always seem to be doing the same activities and care staff always seem to be doing them. It's a shame to put this on as I feel 7 or 8 months ago the home was at its best and I would have recommended it to anyone, but the last 2 or 3 months, the home seriously dropped its standard.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you for your review of St George's. We would love the opportunity to discuss the issues you are having.

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Review from Charlie H (Son of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic despite the home having the virus, the performance of both the management of the group and the staff at the home has been amazing.
The quality and humanity if the care has exceeded any expectation you could have and they have gone the extra mile to keep relatives well informed
on events unfolding. The new, COVID secure visit pod is also impressive.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you for your lovely review of St George's. I will pass your comments onto the team.

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Review from Steve L (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, who has dementia, entered St George's directly from a month-long stay in hospital. In the first week that he has been there the transformation is remarkable.
He is much brighter and content with his surroundings.
In hospital, he was not eating, but here the staff are encouraging him to do
so. It may not seem a lot but he had his first full meal (fish&chips) in a month.
He has been shaved and had a haircut neither of which occurred in hospital. He has also had a bath and is being changed into clean clothes on a daily basis.
The staff are attentive and treat my dad as a human being rather than just being plonked down in a chair in front of a telly.
The home itself is well run, calm and clean. There are no nasty odours in the air which I was surprised at on my first visit.
A trip out is being organised for him and St George's offer a wide variety of activities in which I hope he will take part.
I could not be happier with the way my dad is being cared for.

Reply from Charlotte Frankland, Marketing Assistant at St George's Residential Home

Thank you for your lovely comments about St George's. We are thrilled your dad is happy with us.

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Review from G F (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like coming home every time we come to visit Mum. Very clean, tidy and staff are like family to us.

Reply from Charlotte Frankland, Marketing Assistant at St George's Residential Home

Thank you for your lovely comments! I will pass them onto the team at St Georges.

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Review from Rupert F (Cousin of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied that my cousin is well looked after.

Reply from Charlotte Frankland, Marketing Assistant at St George's Residential Home

Thanks for your lovely words! I will pass your comments onto the team at St Georges.

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Review from Mark T (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother is excellent. The care team are wonderful and attempt to cater for all my mum's needs.

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Review from Susan H (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with the home - St George's - was meeting the manager who was friendly, welcoming, professional and compassionate as well as understanding. This continued to the care home staff I have met.
My mother is 101 years old and they just know how to speak to her for her to respond. The home
itself is bright, calm, modern and a place you would want to be.
I find it very peaceful when I visit. I cannot praise it enough. I am so pleased I found it.

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Review from N B (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a service user for long and short periods of time at St. George's Residential Home since November 2017. Throughout this time the quality of care he has received has been excellent. This high standard of care never varies. The management team and staff are consistently kind, caring
and professional. I am secure in the knowledge that when I am not there, my husband is safe secure and well cared for.

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Review from Yvonne W (Wife of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into St Georges for respite care as he is in the final stages of cancer. I am looking after him at home and I hurt my back lifting him. The management and staff were fantastic, I spent most of each day at the home with my husband and was very impressed with the caring attitude of all
the staff to my husband and all the other residents.

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Review from Jan S (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam recently passed away in St George's Residential Care Home. Her end of life care she received by every single member of staff was exceptional. Mam was treated with so much love, respect and dignity, they also supported myself, my husband and daughter, I never felt alone as I spent precious time
with my Mam and for that, I will be forever grateful. It's a beautiful home, extremely homely, fantastic caring staff, so many activities, we could not have asked for more. I would highly recommend St. George's care home, thank you to each and every member of staff.

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Review from P H (Regular Volunteer) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited St George's Residential Home each week since it opened in a voluntary capacity as a pastoral worker at the church next door. My mother was also resident there for some years. The dedicated staff give excellent care to each resident and they seek to give the home as much as a family atmosphere
as possible and also give good support to the families.

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Review from David F (Husband of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions very very good, everyone very friendly. A nice place and nice surroundings and I am sure that my wife will be extremely happy here.

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Review from Brian H (Relative of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff appear to be professional and caring. They treat residents with respect, dignity and nothing seems to be a problem for them. The food menu is varied, well prepared and well presented.

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Review from Anne F (Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at St George's I have been very satisfied with the facilities, the staff are very welcoming and I feel at home already.

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Review from Olive C (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant home to visit. Staff helpful and friendly (management the same).
My friend feels cared for both in health and friendliness.
Safety and security are good.
The residents I see on a regular basis are usually singing or knitting and content.

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Review from Kathleen D (Niece of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's was recommended to us and my Aunt viewed herself before committing to a stay. She thought it was a very friendly place she could settle into. The staff are great with her and she gets out and about quite a bit with the different activities they have going on. She is well cared for and I
would have no hesitation in recommending the home to others.

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Review from Rebecca L (Granddaughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana lives at St. George’s and I wouldn’t hesitate to recommend the home to people. We sleep well knowing she is well looked after. She enjoys joining in with the activities and the staff are all great.

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Review from Madelaine J (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here 9 months and the care and attention he has received has been excellent. All his needs are taken care of and we as a family can relax knowing he is being looked after.

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Review from P D (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's provides an excellent service to my father and the family. The care home is very homely and the staff are caring, supportive and experienced. This means that the family are confident that dad is appropriately cared for all the time.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for St George's Residential Home is calculated as follows: ( (86 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St George's Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (2)

Adam

Adam Brennan

Job Title: Home Manager

Joined: 2025

Having always been a champion of health and social care, Adam’s career in the care sector began in 2014 when he started working as a Care Assistant. In 2022, his journey with Wellburn Care Homes began when he joined Glenholme House as a Team Leader. Over the course of his time at Glenholme House, Adam flourished and was promoted to Deputy Manager in early 2023. In April 2025, Adam was promoted to Home Manager of St George’s. Under Adam’s direction, St George’s has continued to thrive, and prides itself on offering first-class, person-led care in a comfortable and luxurious setting.


Qualifications:
NVQ Level 3 in Lead Adult Care Worker.
Currently working towards NVQ Level 5 in Leadership and Management for Adult Care.

Lauren

Lauren Bell

Job Title: Deputy Manager

Joined: 2017

Lauren’s journey with Wellburn began in October 2017 as Team Leader. After taking a well-deserved maternity leave in 2019, Lauren returned and was promoted to Deputy Manager in November 2023.

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