Hylton View Care Home

Old Mill Road, Southwick, Sunderland SR5 5TP
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9.9 53 Reviews
  • Hylton View Care Home, Sunderland
Hylton View Care Home specialises in residential, and residential dementia care. The home has two separate units across two floors the ground floor providing residential care and the 1st floor provides a specialist dementia unit.

The home can accommodate 39 residents and can cater for physical disabilities and sensory impairment. There are a cinema room and communal lounges and dining rooms on both floors.

This modern facility has en-suite bedrooms and is ideal for the efficient practice of care, having been purpose-built to bring skilled provision to the Sunderland community. The home has a cinema room, a sensory room and communal lounges and dining rooms.

The home is well-situated for residents who wish to remain active outside of the home, with good amenities and transport routes, though with many activities to also enjoy within the home itself.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1067 – £1067
  • Self-Funded Residential Dementia Care: £1095 – £1095
  • RESPITE Self-Funded Residential Care: £1067 – £1067
  • RESPITE Self-Funded Residential Dementia Care: £1095 – £1095

Fees can vary dependent on assessment.

These prices are only a guideline, please contact Hylton View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kimberley Askew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 Only
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Parking

  • Car park available

Hylton View Care Home Reviews (53)

9.9

Hylton View Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years.
Over all time Hylton View Care Home has 53 reviews.

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Reviewer Connection to Hylton View Care Home
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Total of 53, showing 21-40
Review from P L (Son of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful not just to my mother but all residents. Staff go out of their way to be as helpful as possible.
Reply from Kim Teasdale, Manager at Hylton View Care Home

Thanks for your feedback, I will pass this onto the staff team.

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Review from L S (Granddaughter of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and support my Nana receives. The staff are very polite and are willing to answer any questions I may have. You can always find a member of staff when you need one. I have no concerns with any aspects of my nana's care or well-being staying at Hylton View.
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Review from L O (Friend of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hylton View were extremely helpful given the sensitive situation my neighbour was in when her daughter sadly passed away and she was unable to stay in her family home. A place was found promptly for her and Hylton View became her new home. My neighbour enjoys her conversations with staff
and feels comfortable. The food is great according to my friend and she is happy to be here.
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Review from Doris D (Cousin of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my cousin is given is excellent. The care staff are wonderful to both residents and family. No fault about this home at all.
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Review from K H (Niece of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a coffee morning whilst visiting my aunt. The staff were excellent, very friendly and very attentive to the residents, my aunt's room was very clean and homely. My aunt is very happy and content with you and praises all the staff.
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Review from K M (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Mam regularly and find the care home is always clean and comfortable. All the staff are very friendly and helpful.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your comments we will ensure this is passed to the team at Hylton View.

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Review from C H (Niece of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care and dedication my uncle received. He was only there for a short time, but in this time, he was cared for with dignity and respect. The care staff always had time to speak to you and reassure you that he was getting the best care possible, thus putting the family's minds at ease.
Thank you to you all.
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Review from L G (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care that my dad has received. Staff have been amazing in looking after him, especially the care home manager. They have gone above and beyond what needs to be done.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your kind comments, I will ensure it is passed onto the team.

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Review from Christine W (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hylton View was an easy choice for Mam from the minute we were greeted and shown around. The manager could not be more helpful and supportive. The carers really care for residents and families. The home is clean, friendly and welcoming. The ladies have made Mam feel so comfortable at this very frightening
time for her.
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Review from N C (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the quality of care at Hylton View Care Home. Staff are brilliant, the manager excellent and very approachable. My dad is very well cared for her and I would recommend this care home to anyone.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your kind comments. We are so pleased that your dad is happy in the home and well cared for, we will pass this on to the care team.

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Review from L F (Granddaughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review of the home is staff members are most of the times very helpful and friendly. The home is very clean and grounds well maintained.
The building is also very secure.
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Review from Julie H (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three members of staff took it on themselves to bring my Mam to a family party on a Saturday night as it was a special occasion so she could be a part of the celebration and I could relax knowing she was well cared for.
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Review from I C (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are excellent and professional. The care and time taken with both my parents are outstanding, and nothing is any bother to them. Staff are always happy when we visit and keep us informed of both parents' well-being. The care home is always clean, and we feel my parents are in a safe place.
We have and will continue to recommend Hylton View.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your positive comments about Hylton View and the staff team, and your recommendation is appreciated. We will ensure this is passed to the manager and the staff team.

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Review from Tracy M (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He received great care from all staff. Always show great respect and compassion and give him the dignity he needs.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your kind comments we will ensure this is passed to the staff team.

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Review from Brian F (Son of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff very attentive. Always pleasant. Mam seems happy enough.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your feedback we will ensure this is passed on to the staff team.

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Review from Carol S (Daughter of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my Mam was at Hylton View Care Home she received the best care.
I couldn't have picked a better care home for her.
Everyone was caring, kind and very helpful and everyone was very cheerful and seemed very happy.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you so much for your kind comments about the care your mum received in Hylton View, we will ensure this is passed on to the staff team.

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Review from Andrea F (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was resident from earlier this year and sadly died a short while ago. Since my mam has lived at Hylton View Care Home she has been cared for fantastically by all the staff including all the carers, housekeeping team and management. I really could not have asked for better care. My Dad is also
now a resident and I'm sure he will continue to receive the best care. I wouldn't hesitate to recommend this care home. Nothing is too much trouble and everyone is always approachable and helpful. Thank you.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your lovely comments, I will ensure your feedback is passed on to the staff team.

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Review from Sheila C (Daughter of Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very pleasant and obliging nothing is too much bother for them if I ask anything.
Reply from Kim Teasdale, Manager at Hylton View Care Home

Thank you so much for your kind comments Sheila we are always happy to help, We will ensure this is fed back to the staff team.

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Review from C W (Daughter of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am quite happy with my mam's care although it can never be like one's own home. I think the staff try their best to care for the residents even when short-staffed. They are friendly, caring and engaging as is the managers and this is how it should always be. Nail cleaning should be more frequent though
and I am aware that clothing and other items sometimes go amiss. Meals are nice as I often go in for a weekday meal or on a Sunday. Activities must be ongoing and pleasurable for the residents, it's so important. I work in care myself and know its value.
Reply from Sandra Ward, Regional Operations Manager at Hylton View Care Home

Thank you for your kind comments. We value any feedback and will look into the points you have raised and act on them. Kind regards Sandra.

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Review from Mandy B (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am completely satisfied with the care my mother recieves. The staff are really friendly and patient and it makes me feel at ease, my mam being in their care.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Hylton View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Hylton View Care Home is calculated as follows: ( (305 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 333 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hylton View Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Dominique

Dominique Creighton

Job Title: Home Manager Joined: 2017

Dominique began working for Hylton View in 2017 and has progressed through the company to her current role as Home Manager.


"I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment"

Courtney

Courtney Wiberg

Job Title: Home Admin Joined: 2024

Courtney is the home administrator and has been with Hylton View since November 2024.


Courtney has a wealth of experience and is eager to promote efficiency while interacting with our residents and families.

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