Hylton View Care Home

Old Mill Road, Southwick, Sunderland SR5 5TP
Review Us
9.9 53 Reviews
  • Hylton View Care Home, Sunderland
Hylton View Care Home specialises in residential, and residential dementia care. The home has two separate units across two floors the ground floor providing residential care and the 1st floor provides a specialist dementia unit.

The home can accommodate 39 residents and can cater for physical disabilities and sensory impairment. There are a cinema room and communal lounges and dining rooms on both floors.

This modern facility has en-suite bedrooms and is ideal for the efficient practice of care, having been purpose-built to bring skilled provision to the Sunderland community. The home has a cinema room, a sensory room and communal lounges and dining rooms.

The home is well-situated for residents who wish to remain active outside of the home, with good amenities and transport routes, though with many activities to also enjoy within the home itself.
Show Hylton View Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1067 – £1067
  • Self-Funded Residential Dementia Care: £1095 – £1095
  • RESPITE Self-Funded Residential Care: £1067 – £1067
  • RESPITE Self-Funded Residential Dementia Care: £1095 – £1095

Fees can vary dependent on assessment.

These prices are only a guideline, please contact Hylton View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kimberley Askew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 Only
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Parking

  • Car park available

Hylton View Care Home Reviews (53)

9.9

Hylton View Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years.
Over all time Hylton View Care Home has 53 reviews.

Overall Experience
  • 45
  • 6
  • 2
  • 0
  • 0
Date Published
  • 53
  • 3
  • 13
  • 28
  • 25
Reviewer Connection to Hylton View Care Home
  • 20
  • 10
  • 8
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 53, showing 41-53
Review from Pauline C (Daughter of Resident) published on 24 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bought dad into Hylton View for respite, from going to visit the care home we knew this was the place for him. Modern surroundings and facilities throughout. The staff are so friendly, helpful and great with dads care needs. Will definitely be taking him back there for his little holidays. Thanks again
to everyone involved with dad. You are all a credit to the centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy N (Granddaughter of Resident) published on 13 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely clean with a wonderful atmosphere. The staff are dedicated and very attentive. I couldn't be happier knowing my grandfather is getting the care he deserves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia L (Daughter-in-law of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While visiting my mother-in-law I find the home to be very clean and tidy and well maintained, I find the staff very friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennie B (Niece of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot complain about anything. Everyone is friendly and very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken G (Son of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to say that while my mother was in care at Hylton View Care Home she was very happy with the care she received and she loved the staff that cared for her, my mother was always clean and tidy as was her room.
The manager was always ready to listen to anything I had to say concerning my
mother and if there was anything she could do to improve my mother’s care it would be sorted ASAP and that’s all I could ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amy B (Granddaughter of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My nana has been in this care home for several months and I would highly recommend it. Everything within the care home is great. It's clean, tidy and couldn't ask for nicer staff. If I have any questions about my nana or anything regarding my nana, they deal with it quickly. When I visit my nana and
it's time to leave, I know that when I'm not there, my nana will be cared for and looked after so it puts my mind at ease.
I would definitely recommend this care home, as my nana is settled and content so I know I made the right decision choosing Hylton View Care Home for my nana.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vikki D (Granddaughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliant team of staff, brilliant manager and plenty of activity’s for my grandad to do. Could not give them any faults! Fantastic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon B (Daughter of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylton View Care Home is a breath of fresh air. The communication and understanding of my dad's needs are excellent having some difficulties in his previous care home I was constantly worried each time the phone rang. He settled great into a routine while he's quite vocal at 84 the manager and the
care staff and nurses are great with him and meet his every need. For a family member, this is paramount for peace of mind when you can't be there every day I'd highly recommend Hylton View to other people wanting to place a family member.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F H (Son-in-law of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hylton View looked after my father-in-law for 3 1/2 years, no complaints whatsoever. Staff, care, accommodation, all at a very high standard. Now my mother-in-law is resident there so we know she will be looked after very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole N (Friend of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend lives at Hylton View Care Home and she is very well cared for the staff are very helpful and know her needs the activities are really good she like going out to the salvation army to watch a movie and having my lunch out
Christmas was especially nice the home was very festive and a lovely
family came in all dress up as elves
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill E (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home looked after my father for 3 1/2 years. Accommodation, staff, meals etc were great. Staff could not do enough for my father during his final moments and kept all the family informed, every step of the way - a job thoroughly well done. Nothing was too much for them. Now my mother has accommodation
in this home, as we all know, as a family her health, mental care will be looked after. I recommend this home very strongly. Job well done to all staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John M (Resident) assisted by family/friend published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like living at Hylton View Care Home, I am well cared for by the staff. I feel safe at Hylton View. I like the food that is provided. I get involved in the activities and are happy with the activities provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara O (Daughter of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is happy and well looked after, enjoys all the activities that are provided and I'm happy too!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Hylton View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Hylton View Care Home is calculated as follows: ( (305 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 333 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hylton View Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Dominique

Dominique Creighton

Job Title: Home Manager Joined: 2017

Dominique began working for Hylton View in 2017 and has progressed through the company to her current role as Home Manager.


"I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment"

Courtney

Courtney Wiberg

Job Title: Home Admin Joined: 2024

Courtney is the home administrator and has been with Hylton View since November 2024.


Courtney has a wealth of experience and is eager to promote efficiency while interacting with our residents and families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylton View Care Home to verify any information. View our terms and conditions. Hylton View Care Home has an Enhanced Service - more info.