Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ

Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Dementia respite care is available to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

The home operates an activities programme which includes day trips, arts and crafts, sensory sessions and performances by local entertainers to name a few.

Group: Four Seasons Health Care

Person in charge: Michelle Shippen (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Regents View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Regents View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Regents View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.315 for Regents View Care Home is calculated as follows: ( (82 Excellents x 5) + (66 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 168 Ratings = 4.315

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Regents View Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 13 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Regents View Care Home has a Review Score of 9.3 (9.315) from 14 Reviews


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Regents View Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Regents View Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Excellent home with caring and professional staff - looking after dad and caring about my mum who visits regularly.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 11 Apr 2018:

Thank you for sharing your positive experience of Regents View Care Home. We appreciate your praise and kind comments about our team. Your wonderful feedback and rating mean a lot to us. Have a great day.

Lovely home always professional and caring to patients and relatives. Also going that extra to care for relatives of residents.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 11 Apr 2018:

Thank you, Claire, for taking the time to let us know how we are doing at Regents View Care Home. We are happy to learn it has been so positive and that you have been supported by our team. Our number one priority is the care and wellbeing of our residents, but it is important to us that family/friends/loved ones are fully supported too. Thank you for all of your wonderful comments. Have a great day.

My Uncle is always clean and comfortable when I visit. The carers are friendly and include me in his care updates. I have no concerns about his care.

How likely would you be to recommend Regents View Care Home? Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 06 Apr 2018:

Thank you, Denise, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I have found the home to be the ideal place for my husband. The staff treat him with respect and dignity and look after his needs exceptionally well.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 23 Mar 2018:

Thank you, Audrey, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Happy friendly staff well cared for residents clean and well fed settled and comfortable. Staff always available to talk to and helpful.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 23 Mar 2018:

Thank you, Barbara, for sharing your experience of Regents View Care Home. We really appreciate you taking the time to let us know how we are doing and that you have been so pleased with the quality of our care. We hope to see you again soon. Take care.

Excellent care, Mam gets looked after well. Day trips out and activities. Good, caring staff and well fed. Would recommend.

Very pleased with Mam's care.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 13 Oct 2017:

Thank you, John, for your kind comments about your recent experience at Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mother well cared for with professional caring staff.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 28 Sep 2017:

Thank you for sharing your recent experience at Regents View Care Home. We are pleased to hear you have been happy with the care provided and we would like to thank you for letting us know how we are doing. We hope to see you again soon, take care!

I find the staff very friendly on my visits and cooperative to me and my mam.
If we need anything we just have to ask.

How likely would you be to recommend Regents View Care Home? Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 28 Sep 2017:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The home meets my mother's needs very well. The staff are caring and very hard working.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 19 Sep 2017:

Thank you for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The care Mam has received has been excellent. All of the carers take time to get to know Mam's specific needs and I have seen, first hand, the other carers interacting with the other residents. We, as a family, are delighted that Mam is taken out during the day (weather permitting). Any issues or concerns we have had are addressed immediately. Management is always available to speak to. The deputy manager and events coordinator are second to none! They are both extremely friendly, caring and approachable.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 15 Sep 2017:

Thank you for your kind comments about your recent experience at Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you have found our staff to be so supportive and will be sure to pass on your praise and kind words along to our team. Thanks again for sharing your positive experience!

Since my mother has been a resident of Regents View Care Home we have found the staff to be caring and compassionate. They take time to feed her,

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 13 Sep 2017:

Thank you for sharing your recent experience of Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mam is very well cared for, has plenty to eat and drink. She joins in the social activities and likes fresh air, she loves to sing old songs.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 13 Sep 2017:

Thank you, Glennis, for your comments about your recent experience at Regents View Care Home. We are so happy to hear that your Mam is enjoying our social activities and sing-a-longs! Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again for taking the time to let us know how we are doing. Have a great day!

A very pleasing atmosphere. Friendly staff who treat residents as people! Respective of their disabilities.

How likely would you be to recommend Regents View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home responded to this review on 05 Sep 2017:

Thank you, Audrey, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I wish we hadn't put my nana here, if it wasn't for her condition deteriorating, she would still be at The Laurels (their sister home) which was a million times better.
I've never heard of a care home ask family to come in and feed their relative then to add insult to injury ask them if they would come and sit with them because they are agitated (on a Easter Sunday). I mean, come on, you are supposed to be trained to deal with situations like that, you also get paid plenty to employ more carers to meet the demands of the residents.

How likely would you be to recommend Regents View Care Home? Extremely Unlikely

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Average Rating:   2.3 out of 5

Ian Hindhaugh, Home Manager at Regents View Care Home responded to this review on 18 Apr 2016:

Many thanks for taking the time to review Regents View Care Home - we do appreciate all comments and feedback on the service we provide. I have looked into the issues you have raised and can confirm that we invited relatives in as we believed a familiar face and voice may have helped calm your relative, as research has shown that this can sometimes relax agitated residents. Staff understood that relatives were unable to make it due to other commitments. We as a team were looking at all options to minimise risk and ensure your relative was as comfortable as possible. I’d be happy to talk further with you about this so please get in touch if you wish to do so. Kind regards, Ian Hindhaugh.

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