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Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring, Tyne & Wear DH5 9EQ
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We will be forever grateful.S H(Daughter-in-law of Resident/Service User)
Regents View Care Home, Houghton le Spring
It was her home where she was safe and cared for by staff who became her family and loved her.Elaine E(Daughter of Resident/Service User)
Regents View Care Home, Houghton le Spring
Regents View has provided first-class care for my mum since her arrival.Brian M(Son of Resident/Service User)
Regents View Care Home, Houghton le Spring

Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Dementia...  

Care Provided by Regents View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Care£1,309 - £1,334£1,440 - £1,465
Nursing Dementia Care£1,309 - £1,334£1,440 - £1,465

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact Regents View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Delia Rus (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Regents View Care Home Reviews (56)

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9.3

Regents View Care Home has a Review Score of 9.3 (9.287) out of 10, based on 11 reviews in the last 2 years. Over all time Regents View Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Emma T (Granddaughter of Resident) published on 14 September 2022 Submitted via Website
Overall Experience

My gran has recently come to live at Regents View. She can be a little difficult but the staff are great with her. Really make her feel relaxed. Our family came to the festival in August and it was amazing, all the other residents were having a great time and the atmosphere was relaxed with plenty smiling faced including my gran. Everyone chipped in and the manager was on the BBQ which was fab to see. Real sense of a great team, who care for the residents.

I can't comment on everything as we are new to the home but first impressions are above our expectations.

Reply from Katie Barnett, Marketing Administrator at Regents View Care Home

Thank you, Emma, for your positive feedback towards Regents View Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your gran has settled in and how satisfied you are with the care and activities provided by...  

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Review from Betty W (Granddaughter of Resident) published on 30 September 2021 Submitted via Website
Overall Experience

This care home is fabulous, the staff are really caring, you feel warmth when going into the home. The manager always makes a point of saying hello and staff are always happy and joking, keeping things light-hearted for residents. My grandma loves the home, she is much happier than in the last place. Activities are plentiful too. Lovely home.

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Review from Trevor G (Friend of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

Very impressed with the staff here. Very happy and have dealt with Covid really well. Staff always smiling and residents are happy too. The new Facebook page is great as it helped us keep up to date with things going on. Would recommend this home.

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Review from Sarah J (Relative of Resident) published on 10 June 2021 Submitted via Website
Overall Experience

Super care, super staff and super manager. Residents always doing something or out on the bus. Can't fault the place. Nothing is too much, just a lovely home everyone has a voice and listened to as well.

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Review from A M (Wife of Resident) published on 25 May 2021 Submitted via Postal Card
Overall Experience
Care provided in difficult circumstances.

The staff are friendly.

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Review from John C (Son of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience
Always look forward to visiting.
The staff are always friendly.

A nice atmosphere and Mam always well cared for.

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Review from Joan G (Daughter-in-law of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience

Always a friendly and welcoming visits. Mam always well looked after. No complaints.

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Review from Maureen S (Daughter of Resident) published on 12 May 2021 Submitted via Website
Overall Experience

Dad came to this care home after a distressing period for both him and our family. The love and care he has received are in such contrast to what had gone before, we cannot say too many times how much we appreciate this. Well done to the Manager and her staff for running such a lovely real home.

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Review from Jill R (Daughter of Resident) published on 12 May 2021 Submitted via Website
Overall Experience

My mom was admitted to Regents View during the pandemic which caused us as a family a lot of distress and concern for my mom feeling we would be unable to reassure her and facilitate her transition. However, during this whole process, the staff and management at Regents View have been supportive to both us and more importantly my mom. They have been as flexible as possible in this uncertain time. Again they have developed a lovely relationship with my mom working to support her when she is unsettled and upset. As a family, we appreciate their professional and compassionate approach.

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Review from S J (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

Best care demonstrated. Staff are so attentive to residents' needs. Window, pod and now in-house visits. Plenty of activities every day and the manager is always there to help. My mam is always happy and supported with all she needs. Fabulous home.

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Review from Sonia R (Sister of Resident) published on 3 March 2021 Submitted via Website
Overall Experience

I found Regent View Care Home very good as they took my brother under their wing giving him the care he needed and I can see he is happy although confused as from March last year I never expected anything like this with my younger brother who had just reached retirement age. He gets mucked in with activities and looks happy and with this lockdown last I saw of him he was managing to do more for himself and walking better. If he’s not feeling good they are on the ball and get it sorted right away. I’m happy he’s happy.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Sonia, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from J H (Granddaughter of Resident) published on 8 December 2020 Submitted via Website
Overall Experience

My Grandad hasn't long been at Regents View. He is always smiling on photos on the group page my nana shows me. The staff are great and help him with video calls. The manager is always keeping us up to date to which is great so we know what's happening. Really nice to see everyone at this awful time. Would extremely recommend Regents View.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Have a lovely day!

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Review from June P (Wife of Resident) published on 3 December 2020 Submitted via Website
Overall Experience

My husband was admitted to Regents View during the pandemic. A very difficult and heartbreaking decision to make at any time but made even harder with covid. The manager and staff made such a difference to our family and we were put completely at ease by their professionalism, care and understanding. They were so respectful of us all and more importantly, to my husband's needs and nursing care he so required. A big thank you for your continued support and the excellent care my husband receives.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, June, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Sarah H (Daughter-in-law of Resident) published on 24 November 2020 Submitted via Website
Overall Experience

During this awful Covid 19 pandemic they are doing exceptionally well entertaining the residents and keeping family members via social media updated. I love seeing what they have all been up to behind closed doors.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Sarah, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Karen T (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

We had to put my dad into the home because of COVID-19 because all his daycare and dementia clubs were all closed and he was really unsettled at home. We are impressed with the care my dad has received, all the staff are very approachable and always give us a full update on my dad's progress. They look after my dad's medical needs addressed any issues he may have. It feels like a family.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.

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Review from C D (Husband of Resident) published on 6 August 2020 Submitted via Postal Card
Overall Experience

From my first meeting with the manager, I was put at ease and felt confident for my wife to go under her care. When my wife was in this care home the staff were very friendly to me and my wife. During this difficult time, they were excellent and I couldn't fault them in any way. Nothing was a problem to them and they were very friendly to me and went out of their way to help me. Excellent staff.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from Christine R (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

I'm extremely pleased with the care my mum receives at this care home. The staff are all well trained in dealing with dementia residents like my mum. They are extremely caring and attentive. Working with each individual's needs. The manager is excellent, always available to talk to you and listen to any ideas or concerns you may have. I am very confident and happy leaving Mum in their care and would highly recommend this home to anyone.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Christine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Lyndsey H (Daughter of Resident) published on 5 June 2020 Submitted via Website
Overall Experience

Regents View is a "home" in the true sense of the word. A place where people genuinely care and go that extra mile to make sure everyone is happy. My Mum can be a tad challenging to say the least, but the staff at Regents View simply reframe those challenges into endearing qualities. They know her well and are quick to identify the smallest of changes that may suggest a health deterioration. They have great links with the Local GP and other agencies. Because of this, they have been able to keep my Mum at home and avoid her going into hospital if at all possible. When she has had to go into hospital they have gone with her and sat and held her hand. I live a distance away and can't get there easily, but I am confident that I will be told about Mums wellbeing and any concerns that arise. Most of all I know my Mum is loved and would wish to commend the selfless team around her who have cared for her during this frightening pandemic. Their professionalism should be reflected in a real pay rise.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Lyndsey, for your wonderful feedback about our home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.

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Review from Denise M (Sister of Resident) published on 27 April 2020 Submitted via Website
Overall Experience
The love and care the staff have given my sister was above and beyond.
Putting their lives at risk to give the residents the best care they can give.

Words can't say how grateful we are for the support they give family members too.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Denise for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.

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Review from J D (Niece of Resident) published on 30 March 2020 Submitted via Postal Card
Overall Experience

I am happy with the level of care my 94-year-old aunt has received over the two years she has resided there. The nursing staff are professional and quick to respond to any health concerns. They contact the GP or arrange for her to go to the hospital where appropriate. I am always kept informed by the home. The carers take good care of my aunt, and she has a good relationship with a lot of them. She now has one to one care; which has improved her well being. My only concerns is there are not enough carers.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Regents View Care Home.

Meet the Team (3)

Delia Rus
Delia RusJob Title:Home Manager

Delia Rus moved to Regents View working as a registered nurse until March 2021, then advanced to Deputy Manager. In September last year, she was promoted to Home Manager, showcasing her dedication and expertise.

Delia enjoys reading, staying active through walks, and keeping in touch with her close family and friends.

Her proudest achievement outside work is being able to balance her professional and personal life.

For those looking for care, she advises visiting multiple care homes to find the perfect fit, emphasising comfort and support.

Delia loves spending time with residents, families, and colleagues, valuing their feedback for continuous improvement.

She encourages those who enjoy helping others to pursue a career in care, as Delia finds it incredibly rewarding to look after those who need it.

Mary Adeleye
Mary AdeleyeJob Title:Deputy Manager

Hi, my name is Mary, and I am the Deputy Manager here at Regents View Care Home

Kathleen O'Brien
Kathleen O'BrienJob Title:Administrator

Hi, my name is Kathleen, and I am the Administrator here at Regents View Care Home

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