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Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring, Tyne & Wear DH5 9EQ
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We will be forever grateful.S H(Daughter-in-law of Resident/Service User)
Regents View Care Home, Houghton le Spring
It was her home where she was safe and cared for by staff who became her family and loved her.Elaine E(Daughter of Resident/Service User)
Regents View Care Home, Houghton le Spring
Regents View has provided first-class care for my mum since her arrival.Brian M(Son of Resident/Service User)
Regents View Care Home, Houghton le Spring

Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Dementia...  

Care Provided by Regents View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Care£1,309 - £1,334£1,440 - £1,465
Nursing Dementia Care£1,309 - £1,334£1,440 - £1,465

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact Regents View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Delia Rus (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Regents View Care Home Reviews (56)

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9.3

Regents View Care Home has a Review Score of 9.3 (9.287) out of 10, based on 11 reviews in the last 2 years. Over all time Regents View Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Colin R (Son of Resident) published on 10 December 2019 Submitted via Website
Overall Experience

Although my father was only resident here for a short time, the care and compassion shown by all the staff was second to none. The staff quickly got to know my father's personality and needs, which they met and nurtured.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Colin, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your father's experience at Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Peter W (Resident / Service User) published on 18 July 2019 Submitted via Postal Card
Overall Experience

A fantastic care home, caring staff and the residents are cared for 100%. An asset to the community in professional care.

Reply from Ronnie Cavanagh, Marketing at Regents View Care Home

Thank you, Peter, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Paul O (Son of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience

Superb care, facilities and staff.

Reply from Ronnie Cavanagh, Marketing at Regents View Care Home

Thank you, Paul, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Gemma M (Granddaughter of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience
The most caring people work in this care home. Having not wanted to put our mom/grandma in a home at all, we had to bite the bullet and do it.

The staff treat her like she was their own family and were very caring and welcoming to us, her family.

Reply from Ronnie Cavanagh, Marketing at Regents View Care Home

Thank you, Gemma, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Claire M (Daughter-in-law of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

Lovely home always professional and caring to patients and relatives. Also going that extra to care for relatives of residents.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Claire, for taking the time to let us know how we are doing at Regents View Care Home. We are happy to learn it has been so positive and that you have been supported by our team. Our number one priority is the care and wellbeing of our residents, but it is important to us that...  

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Review from M M (Son of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

Excellent home with caring and professional staff - looking after dad and caring about my mum who visits regularly.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for sharing your positive experience of Regents View Care Home. We appreciate your praise and kind comments about our team. Your wonderful feedback and rating mean a lot to us. Have a great day.

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Review from Denise W (Niece of Resident) published on 6 April 2018 Submitted via Postal Card
Overall Experience

My Uncle is always clean and comfortable when I visit. The carers are friendly and include me in his care updates. I have no concerns about his care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Denise, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...  

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Review from Barbara E (Friend of Resident) published on 23 March 2018 Submitted via Postal Card
Overall Experience

Happy friendly staff well cared for residents clean and well fed settled and comfortable. Staff always available to talk to and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Barbara, for sharing your experience of Regents View Care Home. We really appreciate you taking the time to let us know how we are doing and that you have been so pleased with the quality of our care. We hope to see you again soon. Take care.

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Review from G H (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card
Overall Experience

Mother well cared for with professional caring staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for sharing your recent experience at Regents View Care Home. We are pleased to hear you have been happy with the care provided and we would like to thank you for letting us know how we are doing. We hope to see you again soon, take care!

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Review from R S (Son of Resident) published on 28 September 2017 Submitted via Postal Card
Overall Experience
I find the staff very friendly on my visits and cooperative to me and my mam.

If we need anything we just have to ask.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from D C (Son of Resident) published on 19 September 2017 Submitted via Postal Card
Overall Experience

The home meets my mother's needs very well. The staff are caring and very hard working.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from H P (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

The care Mam has received has been excellent. All of the carers take time to get to know Mam's specific needs and I have seen, first hand, the other carers interacting with the other residents. We, as a family, are delighted that Mam is taken out during the day (weather permitting). Any issues or concerns we have had are addressed immediately. Management is always available to speak to. The deputy manager and events coordinator are second to none! They are both extremely friendly, caring and approachable.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for your kind comments about your recent experience at Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you have found our staff to be so supportive and will be sure to pass on your praise and kind words along to our team. Thanks again for sharing your positive experience!

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Review from J J (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience

Since my mother has been a resident of Regents View Care Home we have found the staff to be caring and compassionate. They take time to feed her,

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for sharing your recent experience of Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Glennis L (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience

Mam is very well cared for, has plenty to eat and drink. She joins in the social activities and likes fresh air, she loves to sing old songs.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Glennis, for your comments about your recent experience at Regents View Care Home. We are so happy to hear that your Mam is enjoying our social activities and sing-a-longs! Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again for taking the time to let us know how we are doing. Have a great day!

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Review from Audrey M (Wife of Resident) published on 6 September 2017 Submitted via Postal Card
Overall Experience

A very pleasing atmosphere. Friendly staff who treat residents as people! Respective of their disabilities.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Audrey, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Natalie Z (Granddaughter of Resident) published on 19 April 2016 Submitted via Website
Overall Experience
I wish we hadn't put my nana here, if it wasn't for her condition deteriorating, she would still be at The Laurels (their sister home) which was a million times better.

I've never heard of a care home ask family to come in and feed their relative then to add insult to injury ask them if they would come and sit with them because they are agitated (on a Easter Sunday). I mean, come on, you are supposed to be trained to deal with situations like that, you also get paid plenty to employ more carers to meet the demands of the residents.

Reply from Ian Hindhaugh, Home Manager at Regents View Care Home

Many thanks for taking the time to review Regents View Care Home - we do appreciate all comments and feedback on the service we provide. I have looked into the issues you have raised and can confirm that we invited relatives in as we believed a familiar face and voice may have helped calm your...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Regents View Care Home.

Meet the Team (3)

Delia Rus
Delia RusJob Title:Home Manager

Delia Rus moved to Regents View working as a registered nurse until March 2021, then advanced to Deputy Manager. In September last year, she was promoted to Home Manager, showcasing her dedication and expertise.

Delia enjoys reading, staying active through walks, and keeping in touch with her close family and friends.

Her proudest achievement outside work is being able to balance her professional and personal life.

For those looking for care, she advises visiting multiple care homes to find the perfect fit, emphasising comfort and support.

Delia loves spending time with residents, families, and colleagues, valuing their feedback for continuous improvement.

She encourages those who enjoy helping others to pursue a career in care, as Delia finds it incredibly rewarding to look after those who need it.

Mary Adeleye
Mary AdeleyeJob Title:Deputy Manager

Hi, my name is Mary, and I am the Deputy Manager here at Regents View Care Home

Kathleen O'Brien
Kathleen O'BrienJob Title:Administrator

Hi, my name is Kathleen, and I am the Administrator here at Regents View Care Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Regents View Care Home to verify any information. View our terms and conditions. Regents View Care Home has an Enhanced Service -more info.