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This modern facility has grounds and an interior that are ideal for permanent or convalescence purposes, and all rooms benefit from en-suites.
Carers are fully-qualified to support independence and structuring care packages in a dignified manner with the additional benefits of an activities programme.
It is important to the home that residents feel respected and enjoy an atmosphere ideal for social and emotional needs.
Care Provided by Hazelgrove Court Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Some rooms may be subject to an additional top up fee due to enhanced features.
The weekly fee provides all care for residents, however there is an additional costs for hairdressing, chiropody and dentistry.
The price(s) shown are provided by the care home. Contact Hazelgrove Court Nursing Home for full pricing details and T&Cs.
Contact Hazelgrove Court Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hill Care
- Private Owned
Person in charge
- Louise Clements(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (48)
Visiting
- The home encourages family and friends to visit. There are no restrictions on visiting times, however they do have protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
Parking
- Ample parking onsite.
Hazelgrove Court Nursing Home Reviews (23)
Hazelgrove Court Nursing Home has a Review Score of 8.1 (8.097) out of 10, based on 5 reviews in the last 2 years.
Over all time Hazelgrove Court Nursing Home has 23 reviews.
Always feel safe and secure in the nursing home. A change of management has certainly brought a much better atmosphere The carers we now have fall over backwards to help in every way possible and I get along with them all. It is always such a friendly experience. Activities are excellent, covering a wide range. Food is very good apart from some agency staff we occassionally have to use.
Thank you for your very kind words David. I am so pleased that you feel safe, secure and happy here at Hazelgrove.
Words can not express how grateful we all are as a family for the love and care given to Ted , and also to our Mam, Sheila who spent most days visiting him until her recent passing.
We were so touched by how you looked after us all during Dads final few days and also by the wonderful care and love you gave him.
Thank you all so much
Vicky, Fenton, Chris and Clare
My Nana stayed here for respite care, the staff were lovely and the home was very welcoming. Management were friendly and attentive to all our needs as a family. We could not recommend Hazelgrove more!
Thank you for your kind words. We strive to make our residents and their families feel welcome at all times. We will share your positive feedback with the team.
Mam came to Hazelgrove in March. The staff have been amazing and have helped us all to get used to our new way of life. The staff and management are all very approachable and helpful. Mam has some lovely meals and is always clean & dressed lovely.
Thank you for your kind feedback. I will share this with the team.
Useless, rude and frankly managed by a person who often lies to me. The staff used to be great under previous management. I have no idea what happened. Sack the management and appoint someone who cares about residents and families.
We are saddened to hear that your experience at our care home hasn't been the positive one we would like it to be, and would like to reassure you that we take all complaints seriously. We take pride in our honest and friendly approach in dealing with our residents, their families and professionals...
The furnishings and carpet in the lounge are however are ready for replacing.
The food and activities are also excellent.
Thank you for your lovely review of our home. We will share it with the staff team who will be delighted to see your scores. I would welcome the opportunity to talk with you regarding the issues you have mentioned. My door is always open so please pop in when you are next in the home. Wishing you all of the best always.
The entertainment is amazing I would highly recommend Hazlegrove Court.
Thank you for your lovely review of our home, it is much appreciated. We will share your wonderful words with the staff team, they will be over the moon to read them. Wishing you a wonderful day.
There are daily activities which Mum can choose to take part in or decide not to. There is no coercion. She's encouraged to socialise with other residents which is great because she can be shy.
The work put in to celebrate her recent birthday was brilliant. A choir which she really enjoyed and then a local biker group. She was so excited.
Thank you for your great review of our home. Your mum's birthday was fantastic for all the residents and staff at the home and it's great to hear how much you all enjoyed it too. We will share your kind words with the staff team, who will be over the moon. Sending kind regards always.
My gran is so well looked after here. We are welcome to visit anytime of day or night. They always welcome us, they know exactly where Gran is and they always bring drinks, food, medicine. We are also able to make our own drinks which gives my gran a real feeling of independence. In summary the care she receives is brilliant.
We really appreciate your 5-star review of our home. Your gran is a wonderful person and the staff team adore her. We will share your wonderful words with the team who will be over the moon. Kindest regards always.
It was a very well-prepared, lovely and very caring occasion - a really great day.
Well done to all the staff involved.
Many thanks.
Thank you for your 5-star review of our home, it's great. We will share your words of recognition with the staff team, they will be delighted. Kindest regards always.
Thank you to all the staff, especially the nursing team. Because of them, my uncle is still alive and well. Each and every member of the staff are very kind and adapt to his difficulties and needs, 24 hours a day.
Thank you for taking the time to do such a lovely review of our home, it is very much appreciated. We will share it with the staff team who will be over the moon at your kind words. Wishing you the best always.
This is a lovely home, the staff are absolute angels who show such care and compassion for each resident. The lounge is a lovely room, the residents sit watching telly and chatting which is so nice to see. There are always activities going on. I’d absolutely recommend this home to people as they can be safe in the knowledge that their family member will be well taken care of.
Thank you for your wonderful review. It is fabulous to read how happy you are and that you would recommend our home. We will share your kind words with our staff team as they will be over the moon to read them. Kindest regards.
Hazelgrove Court Nursing Home is a good, purpose-built care nursing home. My mum has been a resident since April 2022 following the closure of her previous home. Mum had a nice room, although still waiting for the carpet to be replaced. The manager and nursing staff are excellent and look after Mum in a comprehensive way. They are inclusive and provide me with all the information I need regarding Mum's care/medication. I have power of attorney for money and care. The staff are respectful of Mum and her capacity to make some decisions. The manager is working hard to upgrade the home but this is a struggle with inflation and those responsible for purchasing. The home has some very poorly residents resulting in a large amount of equipment in the second lounge.
I visit a friend regularly and I am always received in a pleasant manner and happy and joyful staff. Always greeted with a smile by staff at the door. All staff are professional and the person I visit is happy.
My husband has been a resident since May 2019. The care and love shown to him, me and family has been amazing and so happy that we were able to get him into Hazlegrove. He settled within a few days, I know he is content, happy and safe thanks to everyone who works and looks after him.
Thank you so much for your fantastic 5-star review. It is a pleasure caring for your husband and wonderful to read how happy you are with his care. We will share the review with our team as I know that they will be over the moon to read your kind words.
The residents are given utmost care in comfort and personal care.
There are activities which are arranged by one person which are "outward bound" and very "different" and take a lot of organising. ie. bicycle ride which residents really enjoyed. Visits to a planetarium which was really enjoys, also many others.
Thank you for your lovely review of our home, it is wonderful to read your kind words. We pride ourselves on the care and activities we offer residents and it's great to hear how much they are appreciated. We will share your review with the team, especially our activities coordinator, I know they will all be thrilled to read it. Take care and keep safe.
We would just like to say how we very much appreciated the way the staff provided excellent care to our parents and treated them with dignity and respect and went the extra mile in making our dads last days comfortable and Mums end of life care exceptional, we can't thank them enough for everything they have done.
It's so severely understaffed that they don't even have time to take care of resident's basic needs, my grandmother often has dirty hands, face, eyes, and filthy nails which to be honest we don't know how it's possible because she had no movement in her left side so not sure how those nails get dirty and she's meant to wear a cotton glove on her right hand to prevent her scratching herself due to having reactions to the foam they use to clean her. She is still covered in scratches despite the fact that she is meant to wear the gloves all the time. There are things left in her room that should never be left in a resident's room and it often smells awful. Staff sometimes put the call button on her left-hand side which she can't press or reach with her right hand. Even her private physiotherapist has contacted my mam with concerns over my grandma's appearance and the state of her bedroom. We have been so horrified by some things we are having to move her which is making her anxious.
We would like to assure you that we take all complaints very seriously. Our records show that we have not received any formal contact from you regarding the concerns you raise in your review. We would ask you to get in touch with us as soon as possible so that we can discuss this further.
I unreservedly recommend Hazelgrove Court for the care of your loved ones.
The manager and all the staff went above and beyond nursing my dad in the last few weeks of his life. The love, care and support to dad and us as a family was unbelievable! Feeding us and giving us beds whilst we stayed by his side around the clock in the last 15 days of his life. Can't thank them enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 November 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazelgrove Court Nursing Home.
There are no upcoming events for Hazelgrove Court Nursing Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Hill Care
Accreditations
There are no accreditations posted yet for Hazelgrove Court Nursing Home.
Meet the Team (2)

Sharon has been a valued member of the team at Hazelgrove since 2017. Sharon facilitates a variety of meaningful activities for our residents, promoting their social interests and independence.
She has worked in the care sector for over 25 years and has a breadth of knowledge and understanding around person-centred care and the promotion of independence. Sharon has supported and worked very hard to complete eight standards in order to qualify for Hazelgrove to be a veteran-friendly home.
Sharon is a qualified NHS service champion, which allows her to support all veterans inside and outside of our care setting.
Sharon has gained NVQ Level III in Activities Coordinator and Level IV in Health & Social Care.

Tracy is a valued member of the team and has been working at Hazelgrove for 16years. She has a good understanding of person-centred care for the residents and always promotes their independence. She has gained her NVQ2 and NVQ3 in Health & Social Care and has gone on to complete her Care Home Advanced Practitioner Award, which includes an advanced medication qualification, enabling her to assist the Nurses. Tracy also has her Train The Trainer certificate to allow her to train the team in safer moving and handling.
Tracy has also graduated from Teesside University with a qualification in End of Life alongside the Gold Standard Framework.
Frequently Asked Questions about Hazelgrove Court Nursing Home
What types of Care is Hazelgrove Court Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hazelgrove Court Nursing Home have?
There are 48 Single Rooms.
What are the Facilities & Services at Hazelgrove Court Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hazelgrove Court Nursing Home to the centre of Saltburn-by-the-Sea?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelgrove Court Nursing Home to verify any information. View our terms and conditions. Hazelgrove Court Nursing Home has an Enhanced Service -more info.