Hazelgrove Court Nursing Home

10/14 Randolph Street, Saltburn-by-the-Sea TS12 1LN
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9.5 21 Reviews
  • Hazelgrove Court Nursing Home, Saltburn-by-the-Sea
Hazelgrove Court Nursing Home has 48 rooms available for North Yorkshire residents who require short or long-term nursing, or living with dementia.

This modern facility has grounds and an interior that are ideal for permanent or convalescence purposes, and all rooms benefit from en-suites.

Carers are fully-qualified to support independence and structuring care packages in a dignified manner with the additional benefits of an activities programme.

It is important to the home that residents feel respected and enjoy an atmosphere ideal for social and emotional needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275
  • Self-Funded Residential Dementia Care: from £1275
  • Self-Funded Nursing Care: from £1275
  • Self-Funded Nursing Dementia Care: from £1275
  • RESPITE Self-Funded Residential Care: from £1275
  • RESPITE Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1275
  • RESPITE Self-Funded Nursing Dementia Care: from £1275

Some rooms may be subject to an additional top up fee due to enhanced features.


The weekly fee provides all care for residents, however there is an additional costs for hairdressing, chiropody and dentistry.

These prices are only a guideline, please contact Hazelgrove Court Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Louise Clements (Manager)

Local Authority / Social Services

Admission Criteria

  • We accept referrals from the local authority, hospital and people who fund their own care.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (48)

Visiting

  • The home encourages family and friends to visit. There are no restrictions on visiting times, however they do have protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • Ample parking onsite.

Hazelgrove Court Nursing Home Reviews (21)

9.5

Hazelgrove Court Nursing Home has a Review Score of 9.5 (9.477) out of 10, based on 13 reviews in the last 2 years.
Over all time Hazelgrove Court Nursing Home has 21 reviews.

Overall Experience
  • 18
  • 1
  • 0
  • 0
  • 2
Date Published
  • 21
  • 1
  • 2
  • 13
  • 8
Reviewer Connection to Hazelgrove Court Nursing Home
  • 7
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Carolyn B (Daughter of Resident) published on 19 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise all the staff at this care home highly enough. Each and every member of staff gives the utmost care and respect to all residents. My mother told me they are her second family and this is so true. Totally professional. Total peace of mind knowing that residents are being cared for whilst
we cannot be there. Genuine caring staff. Thank you all so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Hazelgrove Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.477 for Hazelgrove Court Nursing Home is calculated as follows: ( (108 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 153 Ratings = 4.477
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelgrove Court Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 1 hour ago

4 General residential/nursing beds
6 EMI residential/nursing beds

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Awards / Recognitions (1)

Meet the Team (1)

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Louise Clements

Job Title: Home Manager Joined: 2025

“Person-centred care is paramount to everything we do at Hazelgrove Court Care Home.”


As a Care Home Manager, Louise has many years of experience in managing services for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Louise uses her experience to motivate and empower the team to deliver the best quality of care whilst promoting independence to our residents.


Louise is an advocate for all of our residents, ensuring care and support are delivered with dignity and respect at all times.


Louise has made fundamental improvements within the home so the home is warm and welcoming, putting the residents at the centre of everything we do.


If you would like to find out more about Hazelgrove Court, Louise would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelgrove Court Nursing Home to verify any information. View our terms and conditions. Hazelgrove Court Nursing Home has an Enhanced Service - more info.