Shoreline Nursing Home

2a Park Avenue, Redcar TS10 3JZ

This purpose built carehome situated on the seafront at Redcar provides unrivalled views across the sandy beaches and North Sea. Resident trips along the promenade are a feature of the home.

The ethos is one of 'home from home'. Residents must feel cared for and at 'home' within Shoreline Nursing Home. Staff are aware at all times that the care of residents is upper most, as such they employ dedicated and caring staff.

At Shoreline, professionals provide both nursing and residential care within a focus on person-centred care for older people. The home employs a team of skilled professionals who believe in a friendly and versatile service, enabling individuals to make the most of their days and personal interests. Dedicated staff are skilled in both short and long-term care needs, getting to know each resident and supporting their well-being with good health and safety, cleanliness and nutrition.

Group: Hornby Healthcare Ltd

Person in charge: Lindsay Gergin (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 44

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Shoreline Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Shoreline Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Shoreline Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for Shoreline Nursing Home is calculated as follows: ( (90 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.568 Points relating to the number of positive Reviews for Shoreline Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.8 Target = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Shoreline Nursing Home has a Review Score of 9.2 (9.227) from 11 Reviews


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shoreline Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shoreline Nursing Home

  • Daughter of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Father's care is exceptional to say the least. Excellent care given to our father. Very clean place, nursing care is outstanding. All of Dad's needs are promptly taken care of. Dining area and sitting room area, clean and spacious. All the care staff go beyond the care and attention required for our father's needs. Daily/weekly menu's always a good choice and very appetising. Certainly meets the care needs of our father.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Lyndsey Gergin, Manager at Shoreline Nursing Home responded to this review on 08 May 2018:

Thank you for your review. We aim to please all our residents and provide a home from home environment so that they are comfortable and happy here.

Lovely care home with brilliant staff. My mother is very happy here and well cared for. She was admitted last year after a spell in hospital and two years in another care home as she required nursing care. Although she didn’t like the upheaval of moving to another home, it was a testament to the care home that she felt at ease.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lyndsay Gergin, Manager at Shoreline Nursing Home responded to this review on 30 Apr 2018:

Thank You for your lovely comments and taking the time to write to express your views. I am very glad your mum is happy here, and that you are both happy with the care provided.

Thank you - all the staff at Shoreline for taking care of my nana so well. My family will be forever grateful. You are all so kind and not only looked after nana but all of us as well. We will miss you all.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Lyndsey Gergin, Manager / RN at Shoreline Nursing Home responded to this review on 12 Apr 2018:

Thanks for your review Lisa, it's very kind of you. Please don't stay away - you and your family are welcome anytime. I'm very happy that you approve of the care we provide here at Shoreline Nursing Home, it means a lot to the staff and myself.

Mum spent her last 6 months in Shoreline and was as happy as she could have been in the circumstances. She was exceptionally well looked after by both staff and management for her stay.
I can't thank them enough for caring for my lovely mum.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Living a distance from my relative makes it hard for me to keep up with his ongoing health and welfare.

Every time I call, staff are on hand and happy to share relevant information with me. I called today and spoke to the new manager who was already well aware of him and his needs and more importantly how is he doing.

As a family, it is very reassuring to know that he is being looked after by a staff team who believe in what they are doing and that my uncle's care is important to us as a family. They come up with solutions to any issues and we as a family think we all work well as part of a team to ensure his quality of life is paramount.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Lyndsey Gergin, Manager / RGN at Shoreline Nursing Home responded to this review on 29 Sep 2017:

Thank You very much for your positive and kind comments. All of our residents health and well being are paramount to us here at Shoreline and we aim to provide a home from home service.

My mother was a resident at Shoreline from August 2016 until she passed away in March 2017.
The care she received during this period was of an exceptional standard. The staff were attentive and responsive to her needs at all times. During her final days, they were just amazing, treating her with absolute professionalism and love. They extended this to us as a family and we will be forever grateful. She was happy while she lived there and that made us, as a family, very happy and worry free.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Shoreline Nursing Home meets all our needs and very good in all aspects including staff.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My uncle has gone into this nursing residential home and after being a carer for numerous years in residential and own homes of clients. Was very happy with Shoreline and experience is still very positive.
No aspects are a disappointment. It always smells clean and fresh. They will support and help at all times and go out of their way to make both residents and family members feel welcome and comfortable.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

It was a great relief to find a place for our aunt at Shoreline. The staff were unfailingly kind, helpful and efficient and she received a much better level of care than she had previously. It was a much more positive experience than at her previous home or at hospital and much less stressful to visit her. I would recommend Shoreline to anyone.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father was nearing the end of his life and needed 24/7 nursing care. During his 13 day stay, he was cared for, befriended, made to feel valued and respected for being him. Nothing was too much trouble for the staff. All of his needs were met - and more! My mother and I were greeted and welcomed in a caring and friendly manner at all times and kept up-to-date with his progress. Dad died peacefully and as pain free as possible. We are eternally grateful.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Staff are very good and always prepared to help or assist. They always treat my uncle and aunt with respect.

How likely would you be to recommend Shoreline Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

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