
I find the staff extremely helpful and polite and nothing is too much troubleJ C(Son of Resident/Service User)



I find the staff extremely helpful and polite and nothing is too much troubleJ C(Son of Resident/Service User)



The Willows care home provides specialist nursing, residential and dementia care for older people on a respite or permanent basis. Designed for purpose, the home offers ensuite bedrooms that have been set up to ensure privacy and comfort.
The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Willows for full pricing details and T&Cs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Julie Gregory(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
The Willows Reviews (45)
The Willows has a Review Score of 9.5 (9.514) out of 10, based on 10 reviews in the last 2 years.
Over all time The Willows has 45 reviews.
Mum has been at the Willows since early 2023. The standard of care she has received from the whole team there is extraordinary. All the staff in all the different roles that make a care home work are deeply caring and form strong bonds with those they care for and their families. It is a special thing to be absolutely confident that mum is safe and being well cared for by such a talented team. There is a warm and friendly atmosphere in the home, a real family vibe. Outstanding!
The experience and professionalism in all aspects of care shown to my mother is superb.
My mum's illness is what it is, very difficult, but her improvement in physical and mental health, since moving to the Willows,is great to witness and long may that continue.
The Willows really is an excellent specialist care home for dementia patients and I would recommend to anyone thinking of moving a relative into this facility to jump at the opportunity, you will not be disappointed, once again I want to express my deep thanks to all at the Willows for the future,
Best RegardsGary
Mam has settled really well in home. Staff are friendly and very caring. Tracy and team make every day fun with lots of activities. She would be bored and asleep in chair without this. Really happy with care provided.
The staff are unbelievable - friendly, happy and caring. Lots of activities are organised, sometimes he chooses to take part, sometimes he doesn't. There seems to be a non stop stream of drinks and food, he now eats better than he did for the last few years at his own home.
There is a nurse on his unit and his medical needs are taken care of.
We would not hesitate to recommend the Willows.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
I do believe that without the care and support mum received from the whole Willow's Staff Team, mum wouldn't have made it this far.
I am very grateful that mum has the dignity she deserves at this stage of her illness.
Dad had been in his previous care home for just over a year when we moved him to The Willows. The contrast was like chalk and cheese. The manager was there to welcome us and his room was made to feel like home within the first 10 mins, with the 'handyman' present immediately to move furniture etc. The happy faced staff popped into his room to introduce themselves and the energy of the home was incredible. Unfortunately Dad's residence at The Willows was very short, but in that 2 weeks he told us he felt safe, understood and greatly respected. He didn't really need to tell us this as we could feel the change in him. We didn't know it at the time, but the nursing care we thought he needed turned out to be end of life care. We can't thank the staff enough for the deep sensitivity and compassion they showed not only Dad, but us as a family during this time...ensuring he passed with the utmost dignity and affording us memories of this time to cherish. We are profoundly and forever grateful.
Hi Michelle, thank you very much for taking the time to leave us feedback about your experience.
We're truly touched to hear that your dad felt safe, understood and respected during his time at The Willows. It means the world to the team to know that, even though his stay was short, it brought...
I would give The Willows 100 stars if it was allowed because the care and compassion they gave my Brother during his short stay in Palliative Care was 100 percent! From the Managers/Admin staff to the Nurses, Carers, Cleaners, Laundry and Maintenance staff the level of care was reassuring to my Brother and myself that all that could be done for him was done with kindness, friendly smiles and dedication to their work. Thank you so much for keeping him safe and as comfortable as possible in his final days.
Thank you very much for taking the time to leave us feedback about your experience.At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
Since my mam moved into the willows I have seen a definite improvement in her wellbeing, she looks better and is always clean and warm, the food although I haven't tried it yet seems to agree with her. Yesterday the 20th of march she said to me that "this is my home now" which was wonderful to hear. The staff from management down to the cleaners are always there with a smile and a bit of banter, just what she needed.
After a short spell in hospital, it was clear that Dad was no longer able to manage at home, on 7/5/24 he became a resident at The Willows. The care he receives is nothing short of excellent, he's encouraged to take part in activities when he can. The staff are sensitive and compassionate, what more could you ask for. Whether you pass a cleaner, carer or a nurse in the corridor there is always a smile/hello. A very well-managed home with a great team doing great work, from the laundry to the nurses and carers and admin. Keep up the good work!
Hi Clare, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The carers/nurse/lifestyle team take good care of my dad, and it seems to be more than a job to them; they genuinely care for our loved ones.
The laundry and housekeeping staff are all so lovely, and will always stop to chat to my dad and to me.
The office staff and maintenance are always willing to help and answer any questions you have.
You definitely feel like you're part of a big family. Thank you all.
I find the staff extremely helpful and polite and nothing is too much trouble. In some cases I believe they have gone beyond their remit to help my mother. The staff have allayed any anxiety she may have had about going into care and made her time as comfortable as possible.
Hi, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I cannot thank the manager, the nurse and the numerous carers enough for the assistance and care they gave to my aunt when she was end of life. They made the admission process as easy as possible in view of some of the difficulties we were faced with. The care given was excellent and the staff cared about her even though they had only known her for a short time. My aunt died peacefully with us by her side, just as we wanted. What a wonderful place this is. Thank you.
Hi, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Lovely care home, couldn’t thank the manager enough for helping me and my family get my great auntie up here from Peterborough to spend her last days with us even though it was only short term, thank you to all the staff that supported us through this hard time.
Hi Carlie, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My relative recently passed away here and the care was faultless. The staff were so attentive and caring not only to my relative, but to the wider family too. Absolutely amazing, everyone did a wonderful job.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My father-in-law sadly passed away on the 8th of September 2023 but had been a resident of The Willows for five years, and in all of those five years he not only received the best care but was shown love and compassion at all times while receiving his care, but in his last few weeks the staff at The Willows extended that care to all of his loved ones while we were by his side, they went above and beyond to make sure we were all looked after too, and nothing was a problem, for this we will be forever grateful and thankful.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
The kindness and compassion all of your staff have shown these past few days I've been visiting my uncle I will never forget. He has been treated with dignity respect and most of all love, you all truly care and it clearly shows not just what I've witnessed with my uncle but from the moment you step through the door. The dedication and care from you all have been exceptional your staff go above and beyond anything I've seen before in a care home. I'm grateful to you all. Thank you.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
This in many ways has to be put down to the care shown by the staff at The Willows with what seems endless “ hellos”, “ how are you?” and general chit-chat during the day with her. This seems trivial but the feeling of isolation and worry has been removed, and we now see our mam in ways we didn’t think we would again while we struggled to look after her at home. Thank you to everyone at The Willows for doing this and to everyone involved in providing her care.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
Absolutely wonderful care home, staff are lovely and always have time to have a chat with you. They treat my dad with respect, dignity and care. The entertainment is brilliant, I can’t fault this care home. My dad has settled in and is very happy, which reassures me we made the right move.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
They saved his life recently when he choked. All the staff, care workers, nurses, domestic, kitchen staff, receptionist and manager are all lovely. Always a smile and a cheery demeanour from everyone.
I'm happy that his final years will be here.
This home is excellent. The staff go above and beyond. You can see they enjoy their jobs and genuinely care for the residents. The home is always clean and well-presented. We are so happy that my dad got into this home. Thank you Willows staff for a great and professionally run home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for The Willows.
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (1)

The most important part of my role is to ensure residents are safe and living their very best lives every day at The Willows.
I love walking around the home and seeing residents smile, laugh and sing.
I feel incredibly proud of the team here, they are fantastic at looking after everybody and really have a positive impact on resident's lives. We have a good rapport with families, and they know that they can go home after a visit, knowing that their loved ones are in good hands.
As with most jobs, you need to have good time management skills and be flexible and respectful of others. It helps to be patient and have a good sense of humour too.
Before joining The Willows, I was a peripatetic manager looking after homes without a permanent manager. I have level two, three, four and five NVQs in Health and Social care and a certificate in management.
A big career highlight for me was being part of the team that won Region of the Year in 2023 and the Sales and Marketing Award in the same year.
In my free time, I love going out and about in our caravan, walking the dog and spending time with my family. When I get the chance I visit my son and two grandsons in Australia.
Frequently Asked Questions about The Willows
What types of Care is The Willows registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows have?
There are 60 Single Rooms.
What are the Facilities & Services at The Willows?
Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Willows to the centre of Middlesbrough?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service -more info.