The Willows

Woodside Resource Centre, Cavendish Road, Middlesbrough TS4 3EB

The Willows, Middlesbrough, Cleveland & Teesside
The Willows, Middlesbrough, Cleveland & Teesside
The Willows, Middlesbrough, Cleveland & Teesside

The Willows care home, also known as Woodside Resource Centre, provides specialist nursing, residential, short stay and flexible day services for older people living with dementia including those with Alzheimer's. The home also offers compassionate and supportive end of life care, and are working towards the Gold Standards Framework – the quality hallmark for end of life care.

The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and their relatives.

Situated within a quiet, residential area of Middlesbrough, next door to the Woodside Memory Clinic and close to James Cook University Hospital, The Willows is easily accessible for both locals and visitors. The home enjoys a relaxed atmosphere helping residents feel settled, comfortable and happy.

Group: Care UK Nursing & Residential Care Services

Person in charge: Julie Gregory (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Willows: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 The Willows has a Review Score of 8.8 (8.816)

The Review Score of 8.8 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.733 for The Willows is calculated as follows: ( (33 Excellents x 5) + (12 Goods x 4) ) ÷ 45 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.083 Points relating to the number of positive Reviews for The Willows is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows

  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My mum recently moved into The Willows and I have been very impressed by the standard of the home. Staff are friendly, caring and professional, the home is very clean and well presented. Staff are very keen to help, with making mums room as she likes it, presenting her food how she wants and asking us for a list of things she likes to give to the chef to promote her diet.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been receiving nursing care at The Willows for the past 4 and a half months. I visit her twice per day. Throughout the period I have been constantly impressed by the high quality of care provided at all levels. The staff are amazing. Nothing is too much trouble. The home is spotless and the food akin to that in a first class hotel. I cannot praise The Willows enough (at all levels) it is just a wonderful place.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care in The Willows was excellent in every way my husband was in home a short time from 17th February to 5th March. When he died no one could have looked after him any better so glad he was there at the end. Would recommend The Willows to anyone for their care and kindness from all staff.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My husband became a resident at The Willows on August 9th 2015. He suffered with Alzheimer's Disease an had a chronic kidney problem. I found the staff courteous and kind at all times any deterioration in his condition was picked up on and the doctor called out to examine him. On the 25th Feb he had to go into hospital to be hydrated, unfortunately his condition deteriorated whist in hospital and he passed away on 4th March 2016.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for The Willows

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Willows