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The Willows

Woodside Resource Centre, Cavendish Road, Middlesbrough, Cleveland & Teesside TS4 3EB
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I find the staff extremely helpful and polite and nothing is too much troubleJ C(Son of Resident/Service User)
The Willows, Middlesbrough
The Willows, Middlesbrough
The Willows, Middlesbrough

The Willows care home provides specialist nursing, residential and dementia care for older people on a respite or permanent basis. Designed for purpose, the home offers ensuite bedrooms that have been set up to ensure privacy and comfort.

The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and...  

Care Provided by The Willows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,360From £1,530
Nursing CareFrom £1,584From £1,782
Nursing Dementia CareFrom £1,679From £1,888
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact The Willows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Gregory(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

The Willows Reviews (45)

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9.5

The Willows has a Review Score of 9.5 (9.514) out of 10, based on 10 reviews in the last 2 years. Over all time The Willows has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from Susan K (Wife of Resident) published on 29 June 2017 Submitted via Website
Overall Experience

My Husband has been a resident now for two and half years. He didn't settle immediately and because of the nature of his illness still has unsettled times. However, the staff have been very supportive and he has recently received one to one outings and a battery support for his wheelchair. The outside walkways around the home could be more wheelchair friendly to allow us to stay close to the home but enjoy some fresh air. Overall though very good care.

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Review from Jayne G (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card
Overall Experience

My mum recently moved into The Willows and I have been very impressed by the standard of the home. Staff are friendly, caring and professional, the home is very clean and well presented. Staff are very keen to help, with making mums room as she likes it, presenting her food how she wants and asking us for a list of things she likes to give to the chef to promote her diet.

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Review from David S (Husband of Resident) published on 9 November 2016 Submitted via Postal Card
Overall Experience

My wife has been receiving nursing care at The Willows for the past 4 and a half months. I visit her twice per day. Throughout the period I have been constantly impressed by the high quality of care provided at all levels. The staff are amazing. Nothing is too much trouble. The home is spotless and the food akin to that in a first class hotel. I cannot praise The Willows enough (at all levels) it is just a wonderful place.

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Review from Agnes C (Wife of Resident) published on 27 April 2016 Submitted via Postal Card
Overall Experience

Care in The Willows was excellent in every way my husband was in home a short time from 17th February to 5th March. When he died no one could have looked after him any better so glad he was there at the end. Would recommend The Willows to anyone for their care and kindness from all staff.

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Review from Jeannette (Wife of Resident) published on 26 April 2016 Submitted via Postal Card
Overall Experience

My husband became a resident at The Willows on August 9th 2015. He suffered with Alzheimer's Disease an had a chronic kidney problem. I found the staff courteous and kind at all times any deterioration in his condition was picked up on and the doctor called out to examine him. On the 25th Feb he had to go into hospital to be hydrated, unfortunately his condition deteriorated whist in hospital and he passed away on 4th March 2016.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for The Willows.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for The Willows.

Meet the Team (1)

Julie Gregory
Julie GregoryJob Title:Home ManagerJoined: 2017

The most important part of my role is to ensure residents are safe and living their very best lives every day at The Willows.

I love walking around the home and seeing residents smile, laugh and sing.

I feel incredibly proud of the team here, they are fantastic at looking after everybody and really have a positive impact on resident's lives. We have a good rapport with families, and they know that they can go home after a visit, knowing that their loved ones are in good hands.

As with most jobs, you need to have good time management skills and be flexible and respectful of others. It helps to be patient and have a good sense of humour too.

Before joining The Willows, I was a peripatetic manager looking after homes without a permanent manager. I have level two, three, four and five NVQs in Health and Social care and a certificate in management.

A big career highlight for me was being part of the team that won Region of the Year in 2023 and the Sales and Marketing Award in the same year.

In my free time, I love going out and about in our caravan, walking the dog and spending time with my family. When I get the chance I visit my son and two grandsons in Australia.

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