
I find the staff extremely helpful and polite and nothing is too much troubleJ C(Son of Resident/Service User)



I find the staff extremely helpful and polite and nothing is too much troubleJ C(Son of Resident/Service User)



The Willows care home provides specialist nursing, residential and dementia care for older people on a respite or permanent basis. Designed for purpose, the home offers ensuite bedrooms that have been set up to ensure privacy and comfort.
The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact The Willows for full pricing details and T&Cs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Julie Gregory(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
The Willows Reviews (45)
The Willows has a Review Score of 9.5 (9.514) out of 10, based on 10 reviews in the last 2 years.
Over all time The Willows has 45 reviews.
Dad went to The Willows after being in hospital. Due to the excellent care he received, Dad went from being bedridden to walking within days. The level of care and compassion Dad received went above and beyond our expectations. There were times we couldn't visit due to Covid but we never worried about Dad. We were kept fully informed at all times and nothing was too much trouble. We are so pleased Dad spent his last few months in their care.
My Dad was welcomed with open arms by The Willows manager and staff in October 2021. He came from hospital bedridden, they soon had him back on his feet, his health improved massively and he was well cared for. He formed close relationships with the staff, who were all lovely. He passed away recently but as a family, we were so pleased he spent his last months at The Willows.
The care home provides a high standard of care. The staff are brilliant and go above and beyond for residents. My fiancé’s nana was in here being cared for in her final days and they have done a fantastic job with her needs.
Fantastic care home! Cannot give them enough credit. I have worked in healthcare for 11 years and I have to say, the care, compassion and understanding from the staff here was some of the best I've ever seen! My nana was transferred here for end of life care after becoming unwell and from start to end, the experience for both her and the family was incredible. They deserve so much credit and recognition for going above and beyond with our family and I would not hesitate to recommend this care home to anybody. Fantastic team, well done, keep up the great work - you have no idea how much you're appreciated.
My Nana only spent a short time here before she passed away but the staff made us feel like she/we were part of their family. Nana received all the comfort she could have wanted as did we, the team spent time talking with us, laughing with us and crying with us; all the time making sure we had refreshments and were as comfortable as can be, given the nature of our visit. Nothing was a problem for them and my family were treated with the greatest of respect from everyone. From the cleaners and care staff to the manager.
Would like to thank the Willows for looking after my cousin in the short time she was with them, before passing away surrounded by family. The staff were lovely and were always around if needed They were great with the family.
My sister spent her last days in The Willows and the care and attention she and all of her family received, was second to none. All of the staff were amazing and nothing was too much for them. Her daughter was given so much support and I know she really appreciated how the staff looked after her Mum. Thank you all so much.
Lovely care home and amazing staff. Took care of our family at a really tough time, and made sure my relative had a comfortable last few days. Would definitely recommend and use them again in the future, if needed.
My mother-in-law was transferred to the Willows care home till end of life. Her care was outstanding for the small amount of time she spent there. The staff were all so very compassionate and caring towards my mother-in-law and my family. What a great team of girls - well done. We will always be truly grateful. I would strongly recommend this care home to anyone.
Absolutely amazing support and care were given to my mum during the end of her life and compassion towards my family. I will always be grateful for the wonderful care and kindness that was given, nothing was ever too much and the staff were 100% committed to making it as peaceful as possible. The Willows nursing home has definitely changed my opinion of what nursing homes can offer. Such a dedicated team - the management should be so proud of their team. Well done and thank you so much.
Amazing care home with staff who are nothing short of a credit to the home itself. They go above and beyond in the nursing department. My nana was only in this nursing home for a short amount of time before she sadly passed away, we as a family are so happy she did go to the willows for her last days as they were so very caring and compassionate not just with my nana but with all the family. They simply could not do enough for us and we are forever grateful my nana got to spend her last moments with us in this fantastic nursing home.
These words won't do justice for the love, compassion and dignity my father was given during his stay with the Willows Care Home for the five months he resided. Despite the terminal nature of my father's diagnosis, nothing was ever too much. The staff always went above and beyond. We were privileged to get to know the staff really well and would recommend this beautiful care home.
My mum was only in the care home a short while before she passed away but the staff were amazing not only to my mum but the family as well. They are very caring approachable, supportive and professional in all that they do. Absolutely faultless.
I have a family member in The Willows and she is getting the best care possible. The staff are friendly and she likes living in The Willows, it is a lovely place.
Thanks also to the manager who, when the time came, made dad's transition from one unit to the other seamless.
In the last few days of dad's life, my sister and I spent many hours by his bedside where we were treated with dignity, respect and kindness
Sadly my father passed away on 14th February whilst a resident on Monroe Unit. He had been a resident in the residential (Presley) unit for around two years, prior to this. He was well looked after, as were we, always made to feel welcome and involved. It was reassuring to find out that although the staff seemed to be linked to a "usual" unit, there was some crossover, so after dads move, we still saw familiar faces of people that knew him and his likes and dislikes. I cannot praise enough the care and attention shown, not just to my dad but to all of us in his last week. I'm sorry this site doesn't allow names to be used as I would have preferred to have used names rather than titles, but Mr maintenance man, all of the domestic staff, carers from all units, nursing staff especially those on duty those last few days, thank you from the bottom of my heart for the love and respect you showed us all. You treated my dad with dignity to the end and for that, we are eternally grateful.
Staff on the dementia nursing unit (Sinatra) provided excellent care to my relative. They had a great understanding of dementia and of our relative. Staff recognised their needs and were quick to act if our relative became unwell. Staff maintained a good level of communication with us. As a family, we were always welcomed into the home. There were always lots of staff on duty and staff worked together as a team to provide fantastic care. Staff were open and honest and were easy to talk to. They were very supportive when needed. The home was always clean and tidy. The food is freshly cooked and there is always a choice. There are regular snack trolleys with a huge variety of choice. We were extremely pleased with our overall experience of this home and would happily recommend this home to anyone looking for dementia nursing care.
Even though my Dad only had a short stay at The Willows, all of the staff were amazing towards him but the support we received as a family was wonderful. Any questions we had for the staff were always answered, even at busy times they made sure they could help. Every member of staff we met from the manager, nurses, care workers, laundry, cleaners and maintenance were always friendly and courteous. We have had poor care in the past from another home and to see the level of care at The Willows was enough to know that we could safely leave our loved one in your care. For which we are extremely grateful. Thank you.
The activities are good but I would like to have the residents partake of them more often.
Thank you very much for your feedback. We really appreciate your lovely comments about our home, particularly about the support our care team provides to both residents and families. We are also delighted that you think the home is friendly and that the activities are good. We have a good range of...
Up until now, our experience of the home is overall good. My husband is well looked after by the staff and I am welcomed when I come to see him by all the staff and offered refreshment when needed. The staff work very hard and always smiling to which is so good for all the residents and their families.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for The Willows.
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (1)

The most important part of my role is to ensure residents are safe and living their very best lives every day at The Willows.
I love walking around the home and seeing residents smile, laugh and sing.
I feel incredibly proud of the team here, they are fantastic at looking after everybody and really have a positive impact on resident's lives. We have a good rapport with families, and they know that they can go home after a visit, knowing that their loved ones are in good hands.
As with most jobs, you need to have good time management skills and be flexible and respectful of others. It helps to be patient and have a good sense of humour too.
Before joining The Willows, I was a peripatetic manager looking after homes without a permanent manager. I have level two, three, four and five NVQs in Health and Social care and a certificate in management.
A big career highlight for me was being part of the team that won Region of the Year in 2023 and the Sales and Marketing Award in the same year.
In my free time, I love going out and about in our caravan, walking the dog and spending time with my family. When I get the chance I visit my son and two grandsons in Australia.
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