The Poplars Nursing Home

375 Thornaby Road, Thornaby, Stockton-on-Tees TS17 8QN

The Poplars Nursing Home, Stockton-on-Tees, Cleveland & Teesside
The Poplars Nursing Home, Stockton-on-Tees, Cleveland & Teesside
The Poplars Nursing Home, Stockton-on-Tees, Cleveland & Teesside

The Poplars is a purpose-built care facility that offers long-term and short term elderly care and full nursing care, from a team of dedicated staff who are working towards the Gold Standard Framework. Each resident is involved in the development of their own person centred care plan, designed to take care of their medical health, emotional and mental well-being, with respite, convalescent care, palliative care available where required. The home has been registered as a Silver Standard care home with Stockton Borough Council and continues to serve the local community, and contribute to the area's care provision, in any way it is able.

Group: AstonBrook Care Homes

Person in charge: Janice Young (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Single Rooms: 43

Rooms with ensuite WC: 37

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Poplars Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 The Poplars Nursing Home has a Review Score of 9.5 (9.452)

The Review Score of 9.5 (maximum of 10) for The Poplars Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Poplars Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.754 for The Poplars Nursing Home is calculated as follows: ( (99 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.698 Points relating to the number of positive Reviews for The Poplars Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.6 Target = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Poplars Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Poplars Nursing Home

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Great-Niece of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My Mother had been a resident of The Poplars since September 1999. I have always been extremely pleased with the quality of care shown to Mam. Unfortunately, since December 2016 Mam had been ailing and required extra care. All the staff provided that extra care without hesitation despite the additional workload she must have created. Mam died on June 23rd, in her sleep, peacefully and quietly. She knew she was safe and secure in her home and was surrounded by people she had grown to love. The family will always be grateful for the dedication and devotion demonstrated by everyone at The Poplars.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

We would like to thank all staff at The Poplars care home.
They made my aunties final years comfortable and she enjoyed the activities and made lots of friends.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was in The Poplars. We were very happy with service we got and care. She seemed very happy to be there and the staff were very nice. Nothing was too much trouble for them. They kept in touch with me about all her needs. I would gladly recommend The Poplars to anyone. Thank you for the care.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We found the care, dignity and support given to our Dad was outstanding. Nothing was too much for them during his short time there.
When he was admitted to hospital, where he died, they gave us time to sort out his possessions and stated that we could do it in our own time.
The home was spotless and very welcoming.
The staff were great.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can only describe the care for my aunty as "first class" from all of The Poplars staff.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunty has been in The Poplars residential care home for about three years. In that time she was treated with love, respect, dignity and lots of care and support. I cannot speak any more highly of all the staff. They were wonderful with her and us as a family. Her room was kept clean and tidy at all times, as was her laundry. The building on a whole was bright and cheerful, kept clean and tidy in all the areas. I would really recommend this wonderful residential home to anyone.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On my first visit to the home it felt right for my mum, warm and welcoming, the manageress and her staff treated us with warm and welcoming consideration. My mum was happy and content with the loving care she received, the staff were wonderful, kind and very caring especially towards the end. The family were also looked after which we really needed when mum passed away. She was always clean and she loved mealtimes, the staff always made time to sit and chat. We all would recommend this nursing home and well worth a visit.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Poplars is a friendly happy place. The staff are lovely and help when they can. Overall very good.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum became a resident at The Poplars Nursing Home in October 2015 after a short illness. The care she has received has been excellent with her needs been met. The staff are very warm and welcoming and very professional in all areas.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The manager and staff are very friendly and polite. My Mam receives excellent 24- hour care.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been a resident at The Poplars for sixteen years following a severe stroke.
After four months of nil by mouth it was due to the care of a nurse at The Poplars she was soon restored to normal eating and drinking soon after admission. This same high standard of care and attention has prevailed for the whole period since. I visit four hours of every day and have been in a position to observe staff going about their duties and can verify that the same care and attention is given to all residents.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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