
The Poplars team were always friendly, professional, respectful and supportiveO D(Brother of Resident/Service User)

The staff are all welcoming and treat Mum with respect and careP H(Son of Resident/Service User)

care, kindness, compassion and dignity afforded by all the staffO D(Brother of Resident/Service User)

The Poplars team were always friendly, professional, respectful and supportiveO D(Brother of Resident/Service User)

The staff are all welcoming and treat Mum with respect and careP H(Son of Resident/Service User)

care, kindness, compassion and dignity afforded by all the staffO D(Brother of Resident/Service User)

The Poplars is a purpose-built care facility that offers long-term and short term Nursing, Residential and Dementia care, via a team of dedicated nursing, care and ancillary staff.
Each resident, and their family, are encouraged to be involved in the development of their own person-centered care plan, which is designed to take care of their medical needs as well as their emotional and mental well-being.
Respite care, Convalescent care and Palliative care...
Care Provided by The Poplars Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please get in touch with our team for an individualised price based on your care requirements
The price(s) shown are provided by the care home. Contact The Poplars Care Home for full pricing details and T&Cs.
Contact The Poplars Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Poplars (Thornaby) Ltd
- Private Owned
Person in charge
- Mark Culley(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (43)
Visiting
- Daily
Parking
- Free Car parking on site
The Poplars Care Home Reviews (63)
The Poplars Care Home has a Review Score of 9.0 (8.963) out of 10, based on 8 reviews in the last 2 years.
Over all time The Poplars Care Home has 63 reviews.
Friendly staff and approachable.
Thank you for taking the time to review our home. Your comments are appreciated. I am always available to discuss any areas that you feel we could improve upon.
I was, at the times I was able to visit, impressed by the things which matter most in caring for the residents. Here they've become part of a family, are recognised for their individualities and are treated with respect. The entertainment organiser is worth her weight in gold. The cleaning staff have their work cut out at times but keep the home spotless. I've been in touch with management throughout the COVID 19 crisis and they've always been helpful and informative, above all they've done their utmost to protect our loved ones - and succeeded. My second choice actually turned out to be the best.
Sincere thanks for taking the time to review the Poplars. It is important to the whole staff team, as well as our residents, that we know how we are doing. Your honest and kind words are very much appreciated.
The food was lovely and she enjoyed it and there was a good choice.
She had a lovely room and a very comfortable bed.
I will recommend Poplars Care Home to all my friends.
Everywhere was very clean.
She settled in and feels safe and happy.
The staff are wodnerful.
The facilities are wonderful.
Great job Poplars Care Home.
Highly recommend. A very good care home.
Recently a new company has taken over and introduced a new electronic tablet table that our aunt who has dementia seems to really enjoy using. My wife and I would definitely recommend this home to anyone who has a family member living with dementia.
We were greeted with a smile, by a very friendly member of the care staff and we could see why our cousin chose to make the Poplars his new home. The home has a new manager and new owners who really took the time to explain their vision for the home and their passion for the residents really came through. This really differentiated the home from others we have seen.
All of the staff are so accommodating and they all treat our cousin, who can be difficult to look after with so much compassion and dignity. The activities coordinator is amazing and has been there for years. The new interactive resident's table often has scores of residents sat around it in full song! The home gives you such a warm feeling and the staff can often be heard singing, while they are checking on the residents. The food is great and the kitchen staff even encouraged us to enjoy some refreshments, expecting tea and biscuits, we were amazed they had prepared a picnic for us to all enjoy in the garden.
Recently moved our father from hospital and into Poplars, I had heard all of the horror stories of how people can be treat whilst in care services, this couldn't be farther from the truth in the case of Poplars. The home has recently been taken over by a family-owned company and a new manager is now in place, when it was explained how they wanted the home to run and what they wanted for the future we didn't even bother visiting any other homes.
All of the staff have been extremely caring and treat our father with the greatest respect and they all show a great deal of compassion with all of the residents and nothing seems to be an issue. Whenever we visit we always see the staff continually walking up and down the hallways checking in on residents and making sure their needs are being met. They even went to the effort of making our father a picnic as he was visited by his brothers and sister, they were touched by the effort that the staff went to, to make their visit a good one.
Overall, I find the care to be very good. The staff at all levels are friendly and caring. Nothing seems to be a problem. My wife does not always want to cooperate but she is never really pressured to do something she does not want to do.
My Mum has been a resident at The Poplars Nursing Home since February 2013. Mum had a severe stroke which has left her unable to walk, speak and also incontinent. Mum has received the best of care, lots of love and most importantly has been treated with dignity. I thank you all for this.
I have found the staff very friendly and helpful. The atmosphere is friendly and caring. The staff are approachable if I have any concerns about my husband's health. I can talk to anyone here for advice. They take interest in us as a couple and I feel that I matter as much as my husband. I visited about 14 care homes when I was looking for somewhere for my husband and the welcome and help I got at The Poplars made me feel I need to look any further.
My wife has dementia and she is also an insulin dependent diabetic. We have used The Poplars Nursing Home for respite care several times in the last few months. I have found the care to be very professional, particularly in respect of her diabetes.
The premises are bright and sunny and there is a nice atmosphere with a general hum of conversation, Tv/radio and talking. After several bad experiences elsewhere with the standard of care, particularly in regard to my wife's diabetes, I feel that she is safe and happy when I leave her at The Poplars Nursing Home.
'Poplars' care home has been very good to me in the seventeen years that I have resided here. As in any other profession, some carers are better than others, but even the less proficient are very good. Any complaints are dealt with promptly and efficiently. My visitors have remarked on the pleasant atmosphere and overall ambience of the residents.
My Mother had been a resident of The Poplars since September 1999. I have always been extremely pleased with the quality of care shown to Mam. Unfortunately, since December 2016 Mam had been ailing and required extra care. All the staff provided that extra care without hesitation despite the additional workload she must have created. Mam died on June 23rd, in her sleep, peacefully and quietly. She knew she was safe and secure in her home and was surrounded by people she had grown to love. The family will always be grateful for the dedication and devotion demonstrated by everyone at The Poplars.
They made my aunties final years comfortable and she enjoyed the activities and made lots of friends.
My aunt was in The Poplars. We were very happy with service we got and care. She seemed very happy to be there and the staff were very nice. Nothing was too much trouble for them. They kept in touch with me about all her needs. I would gladly recommend The Poplars to anyone. Thank you for the care.
When he was admitted to hospital, where he died, they gave us time to sort out his possessions and stated that we could do it in our own time.
The home was spotless and very welcoming.
The staff were great.
I can only describe the care for my aunty as "first class" from all of The Poplars staff.
My Aunty has been in The Poplars residential care home for about three years. In that time she was treated with love, respect, dignity and lots of care and support. I cannot speak any more highly of all the staff. They were wonderful with her and us as a family. Her room was kept clean and tidy at all times, as was her laundry. The building on a whole was bright and cheerful, kept clean and tidy in all the areas. I would really recommend this wonderful residential home to anyone.
On my first visit to the home it felt right for my mum, warm and welcoming, the manageress and her staff treated us with warm and welcoming consideration. My mum was happy and content with the loving care she received, the staff were wonderful, kind and very caring especially towards the end. The family were also looked after which we really needed when mum passed away. She was always clean and she loved mealtimes, the staff always made time to sit and chat. We all would recommend this nursing home and well worth a visit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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