The Poplars Care Home

375 Thornaby Road, Thornaby, Stockton-on-Tees TS17 8QN
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9.5 61 Reviews
  • The Poplars Care Home, Stockton-on-Tees
The Poplars is a purpose-built care facility that offers long-term and short term Nursing, Residential and Dementia care, via a team of dedicated nursing, care and ancillary staff.

Each resident, and their family, are encouraged to be involved in the development of their own person-centered care plan, which is designed to take care of their medical needs as well as their emotional and mental well-being.

Respite care, Convalescent care and Palliative care are also provided. The home has been registered as a Silver Standard Care Home with Stockton Borough Council and is CQC rated 'Good' in all areas (May 2023). The Poplars remains Covid free and continues to serve the local community, and contributes to the area's care provision in any way it is able.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £925 – £1025
  • Self-Funded Residential Dementia Care: £950 – £1050
  • Self-Funded Nursing Care: £950 – £1050
  • Self-Funded Nursing Dementia Care: £1025 – £1075
  • RESPITE Self-Funded Residential Care: £925 – £1025
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1050
  • RESPITE Self-Funded Nursing Care: £950 – £1050
  • RESPITE Self-Funded Nursing Dementia Care: £1025 – £1075

These prices are only a guideline, please contact The Poplars Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Poplars (Thornaby) Ltd

Person in charge

  • Mark Culley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Visiting

  • Daily

Parking

  • Free Car parking on site

The Poplars Care Home Reviews (61)

9.5

The Poplars Care Home has a Review Score of 9.5 (9.517) out of 10, based on 10 reviews in the last 2 years.
Over all time The Poplars Care Home has 61 reviews.

Overall Experience
  • 37
  • 22
  • 1
  • 1
  • 0
Date Published
  • 61
  • 2
  • 5
  • 10
  • 51
Reviewer Connection to The Poplars Care Home
  • 22
  • 9
  • 8
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Judith W (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are very friendly and polite. My Mam receives excellent 24- hour care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for The Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for The Poplars Care Home is calculated as follows: ( (70 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Poplars Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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