
The Poplars team were always friendly, professional, respectful and supportiveO D(Brother of Resident/Service User)

The staff are all welcoming and treat Mum with respect and careP H(Son of Resident/Service User)

care, kindness, compassion and dignity afforded by all the staffO D(Brother of Resident/Service User)

The Poplars team were always friendly, professional, respectful and supportiveO D(Brother of Resident/Service User)

The staff are all welcoming and treat Mum with respect and careP H(Son of Resident/Service User)

care, kindness, compassion and dignity afforded by all the staffO D(Brother of Resident/Service User)

The Poplars is a purpose-built care facility that offers long-term and short term Nursing, Residential and Dementia care, via a team of dedicated nursing, care and ancillary staff.
Each resident, and their family, are encouraged to be involved in the development of their own person-centered care plan, which is designed to take care of their medical needs as well as their emotional and mental well-being.
Respite care, Convalescent care and Palliative care...
Care Provided by The Poplars Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please get in touch with our team for an individualised price based on your care requirements
The price(s) shown are provided by the care home. Contact The Poplars Care Home for full pricing details and T&Cs.
Contact The Poplars Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Poplars (Thornaby) Ltd
- Private Owned
Person in charge
- Mark Culley(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (43)
Visiting
- Daily
Parking
- Free Car parking on site
The Poplars Care Home Reviews (63)
The Poplars Care Home has a Review Score of 9.0 (8.963) out of 10, based on 8 reviews in the last 2 years.
Over all time The Poplars Care Home has 63 reviews.
I find the staff kind, hard-working and doing their best for the residents within The Poplars Care Home.
Thank you so much for your kind words, they mean a lot to the team. We always try to do our best for our residents. Thank you.
The manager's attitude talking to me like a five-year-old child.
The rest of the staff are perfectly lovely people.
I'm so sorry you feel that you have had a negative experience at the Poplars. As you can see from all of our other feedback, the Poplars consistently has an excellent reputation. I would be more than happy to try and resolve any issue if I had more information, such as date and time of your visit...
It was short notice when I approached Poplars about taking my husband in for 8 days. The manager was lovely, reassuring and told me everything I needed to do. I explained about his medication was on a pump and she assured me there would be no issues with the nurses and there wasn't. His carers were lovely from the minute we arrived. His room was clean and had everything needed. Lovely and caring. During his stay, if I called to find out how he was, they knew and were very reassuring. I felt as if he was in good hands and have no worries about leaving him there again. Thank you.
Thank you so much for your kind review. I am so glad that we were able to provide the care that you both needed. I will pass on your appreciation to the staff.
Staff are friendly, the home is clean and well maintained. During Covid, I believe the home kept my mother safe and healthy. Thank you The Poplars Care Home.
Thank you so much for your review. The comments are much appreciated by the team.
I go to see my mam every day and the staff, from admin to carers, go above and beyond every time I am in The Poplars. It's very friendly and a pleasure to walk in and see my mam.
Thank you so much for your kind words, they are very much appreciated by all.
The staff are very friendly and helpful. They do everything they can to look after my mother. The office staff are very welcoming and keep us well informed.
Thank you for your kind review. We really appreciate and value your opinions.
Mum was only in The Poplars for one month, following five and a half weeks in hospital, but I spent many hours visiting and was very impressed with the care and respect shown - not just to the residents but by all of the staff to visiting family and each other. Our Mum was treated with love, care, respect and dignity. I cannot thank the staff enough and would highly recommend this lovely home.
Thank you so much for your lovely review. It is very much appreciated by the whole team.
My husband entered the Poplars care home in January, living with the later stages of dementia and displaying many challenging behaviours. The staff, from the outset, showed care and compassion. Nothing was too much trouble. I was sent photographs of him smiling and appearing much more settled, which helped to ease my own feelings of guilt. The staff dealt with his verbal aggression and incontinence with care and understanding. The nursing staff, senior carers, carers, domestic and office staff were excellent. They enabled him to sing and smile again - wonderful!
Thank you so much for your lovely review, it will mean a lot to all of the staff and I will be sure to pass it on. So pleased we made a difference, thank you and take care.
I find the staff very caring, especially as my husband needs a lot of help.
Thank you very much for your positive feedback, it is very much appreciated by the whole team.
All OK when I visit my mam. They need more activities on the weekend.
Thank you for your review, it is appreciated. I will pass your comments regarding activities on to Head Office.
My mother was admitted to Poplars in September 2021. She received a very warm welcome and although in for a very short time, she feels very much at home. The whole team/staff are excellent. Nothing is a bother to them. Mum comments on the food being excellent and plentiful. She likes the constant visits and chats to her room by all the staff. Overall, my family and I feel very assured with my mum being in Poplars. The whole team/staff, especially reception, are very professional and great. Thank you.
Thank you so much for your lovely review, it is very much appreciated by all the team.
My dad has been a resident here since March 2020. Due to lockdown and Covid-19 restrictions, this is my first indoor visit. The staff were very helpful and friendly. I couldn't really see much of the home as we went straight to my dad's bedroom. It seemed very clean from what I saw, if a little tired-looking. Sometimes my dad has mentioned that the food is a little cold - but is soon warmed up.
Hi, thank you so much for your review, we greatly appreciate you taking the time to do so. We are now in the middle of a refurbishment programme for the home. Any issues, please contact me directly so that I can help.
It was also a very clean environment with friendly staff.
Thank you so much for your lovely review; it is very much appreciated by the whole team!
All staff have been great with my mum and give her the care that she needs, especially during this pandemic. I thank them all. I cannot wait until we can commence visiting properly, so I can meet all of the staff and get to know them.
Thank you for your positive review. We also look forward to getting to know you better. If you have any concerns, please do not hesitate to contact the Home. Thank you.
I understand from my husband that the staff are very helpful, especially with regard to charging his mobile phone.
Thank you for your feedback, it means a lot to us. We continue to do everything we can to keep our residents safe during these testing times.
A very well run home. Very welcoming, lots of interests for the residents. Everyone is completely cared for.
Thank you for taking the time to review our home. Your comments are appreciated.
During the Covid pandemic The Poplars home has been excellent. I cannot stress how happy our family are with the help and reassurance received in the most awful of times for home residents.
Thank you so much for taking the time to review our home. Your comments are very much appreciated.
My wife has been a resident for 20 years and in that time has had only one complaint. This was resolved in quick time. Care has been excellent. Her bed is always clean and fresh and her room is clean. It has been noticed by visitors and remarked upon by my wife's visitors, the lack of bad smells (urine) sometimes found in other homes they have visited. I, myself, would have no hesitation about living at The Poplars Care Home if it ever came to it. I cannot comment upon food and drink.
Thank you for taking the time to review our home. Your comments are appreciated by all.
I find staff to be professional and courteous at all times. They always try to help with any queries or passing messages onto relatives. My dad seems to have built a good relationship with the staff, and they're always willing to his daily needs. The home handled lockdown well, and put measures in place to make sure both residents and staff remained safe.
Thank you for taking the time to review our home. Your comments are very much appreciated.
My review relates to my mother going into The Poplars Care Home in March 2014. She went to The Poplars as she needed nursing care. The Poplars was so superior from the residential home she had been in. The Poplars carers are excellent, caring and professional towards all residents. The activity programme is outstanding and on all special occasions eg VE Day, Easter, the home is decorated and often outside entertainers attending. The home is always clean and tidy due to the outstanding cleaning team. Maintenance and decorating are ongoing, always carried out with little or no disruption.
Thank you for taking the time to review our home. Your comments are very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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