Amathea Care Centre

Newlands Lane, Workington CA14 3JG

Amathea Care Centre provides residential dementia care, with the expertise appropriate to include provision for people with a form of dementia.

All residents, whether on a long or short-term admission, receive the highest standard of care from a team of versatile professionals, which they enjoy with the addition of a good social atmosphere with regular social events and entertainments.

The service works closely with the Alzheimer's Society, and has introduced one-to-one sessions that have been shown to benefit those with mental health-related issues.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Anorexia/Bulimia/Self Harming • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Amathea Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Amathea Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Amathea Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.718 for Amathea Care Centre is calculated as follows: ( (173 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Amathea Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Amathea Care Centre has a Review Score of 9.7 (9.718) from 19 Reviews


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amathea Care Centre?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amathea Care Centre

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Very clean, staff friendly, room nice. Couldn't ask for more.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Excellent staff. Really freindly staff.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Following a stay in hospital my Auntie needed somewhere for a respite stay. We were lucky to find Amathea Care Centre. The staff made us all feel welcome and the care my Auntie received was wonderful. With a lovely room and excellent food her stay was as good as it could possibly be. Thanks to everyone.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Tony Lyons, Manager at Amathea Care Centre responded to this review on 14 Feb 2018:

Many thanks for your kind words, it is always nice to receive positive feedback, and to know that we are doing our job well. I will make sure that the staff are made aware of your lovely review.

All carers and domestic staff, as well as admin, are very pleasant and helpful.

They name everyone personally so you don't just feel like a number.

Beautiful, well-appointed rooms, cleaned regularly.

How likely would you be to recommend Amathea Care Centre? Likely

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Average Rating:   3.8 out of 5

My dad has recently become a resident here.
He seems settled and happy here. It is a cheerful place, well lit, bright and extremely clean and welcoming. All the staff are friendly and have endless patience and a good attitude to all the residents. The food is well prepared and appetising and varied.
My dad is well looked after, cleanly shaven and mostly clean and fresh. Nothing is too much trouble and his room is comfy and warm.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Tony lyons, Manager at Amathea Care Centre responded to this review on 22 Jan 2018:

Many thanks for your kind words. The staff will be very gratified by your comments.

For the past few weeks my mam has had some issues with her health and it's been a very worrying time but the carers have made it more bearable due to the excellent way in which they have cared for my mam. A very big thank you.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

The home is an excellent place for my mother's care and for me to go with my children to visit. They have also helped with my father's care needs too.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The home is now run very well. The new manager and deputy manager have done a really good job since they have taken over. Staff are much happier which is really nice and everyone is approachable and will deal with any issues quickly. A much happier place to visit.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My sister is well looked after and regards her room as her flat. She is always complimenting the staff in her care especially the kitchen staff whose meals never fail to please her. She has settled in well and never expresses a wish to go out.

How likely would you be to recommend Amathea Care Centre? Likely

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Average Rating:   3.6 out of 5

We always promised mum we would never put her in a care home and struggled on for a long time trying to care for her ourselves. Having gone through repeated hospital admissions mum was just not safe any longer when we were at work. The decision to let her go was very hard and caused a lot of 'anguish and heartbreak'. But after many many visits to the Amathea care home, mum has settled really well and is extremely well looked after, is so much more physically well and most importantly she is safe! She has a lovely room and it is kept very clean and so is she. Mum is now in a safe and happy place, part of a big new family and couldn't be better cared for even by me. It has taken all the 'grief' away to see how very much the staff are devoted to the care of 'all' the residents and how they make you feel a big part of the family as well. We really could not have wished for better care for her. A big thank you to ALL THE STAFF every one of you deserves a medal :-)

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Sara Howarth, Manager at Amathea Care Centre responded to this review on 19 Dec 2016:

Dear Jan, Thank you so much for the very positive and lovely comments you have made about Amathea and my staff. We are proud to be involved with Amathea and we endeavour to make no task impossible for our residents. I will pass on your lovely views and comments to all the staff with the home, as every one of us strive to make the little things possible. Sara Howarth

Mother-in-Law just moved in yesterday from another inferior home, a very pleasant surprise. A modern and professional home, lovely food and very homely.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Sara Howarth, manager at Amathea Care Centre responded to this review on 06 Oct 2016:

Thank you for your lovely positive comments in relation to Amathea following your mother's admission. We endeavour to maintain our values and standards at all times. Thank you again for your lovely compliments. Kind Regards Sara Howarth

It's a great place to come and visit my wife, it's on the bus route, always clean and tidy. Great food, good entertainment and her care plan is an excellent standard.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Sara Howarth, manager at Amathea Care Centre responded to this review on 06 Oct 2016:

Thank you for your lovely response in relation to your wife's stay and care at Amathea. I am so pleased to hear your positive views and comments, of which I will pass onto the staff at Amathea. Kind regards Sara Howarth

Mum's been here 11 months now and I'm very happy with the facilities, surroundings and general care and understanding given.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Sara Howarth, Manager at Amathea Care Centre responded to this review on 05 Sep 2016:

Thank you for taking the time to complete a review card for Amathea. Our residents care and well-being is important to us throughout.

My mother is very happy and looked after really well. It's always clean and tidy. The meals are excellent and the staff are brilliant in all her care needs.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Graham Day, Area Manager at Amathea Care Centre responded to this review on 12 Aug 2016:

Thank you for your kind comments. The manager and her team are dedicated to ensuring that all residents of Amathea receive the best care at all times

Since mums admission to Amathea I have seen my mum get her quality of life back, she is happy, contented and my mum again.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Sara Howarth, Manager at Amathea Care Centre responded to this review on 10 Aug 2016:

Thank you for your lovely response. We endeavour to provide high quality care and support to all within Amathea. We are all about making the lives of our residents fulfilled and meaningful at all times.

Excellent care home, staff lovely supportive and always have the time. Lots of. Changes made for the improvement of the home. Put my mind at rest. Food homely tasty and plenty of it, if you want something different from the menu you can, no issues.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Sara Howarth, Home Manager at Amathea Care Centre responded to this review on 30 Mar 2016:

Thank you for the lovely comments you have taken the time to make. It is always a pleasure for the team to receive views from family, friends, residents and all visitors to Amathea about how we are meeting and exceeding their expectations. Your views and positive comments are gratefully received and makes all the hard work worth that much more.

Amathea Care Centre the home now where my mum lives and cared for by the wonderful staff, I feel the care is the best anyone could ever deliver, including the respect and dignity she most clearly deserves. If I should say about her room and the food, I have asked my mother and her reply was "excellent". The cleanliness of the home and my mothers are very good. If we want to ask about something then we are free to. I would give a score if asked 100%

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Jasbir Singh, Services Manager at Amathea Care Centre responded to this review on 17 Sep 2015:

Thank you for taking the time to share your heart felt comments and recommendation. We are all one big family at Amathea and being there for each other is a common goal we share and doing the best for the individuals entrusted in our care is at the core of everything we aspire to, so your endorsement is very much appreciated by all the staff team. Thank you.

I would like to see more activities around 4pm late afternoon.

How likely would you be to recommend Amathea Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Jasbir Singh, Services Manager at Amathea Care Centre responded to this review on 17 Sep 2015:

Thank you for your lovely feedback, coming from someone living at Amathea its even more special to us. We have a busy activities schedule as you know your contribution and input is always the most important and appreciated so look forward to receiving your ideas.

Mother has really settled.

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Average Rating:   5 out of 5

Sue Garvey, Deputy Service Manager at Amathea Care Centre responded to this review on 01 Sep 2015:

Thank you for your review, it's great when residents settle well into the home and relatives are willing to take the time to give feedback to us to allow us to improve our service where possible.

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