Bannatyne Lodge Care Home

Manor Way, Peterlee SR8 5SB

Bannatyne Lodge Care Home is situated in Peterlee, County Durham, close to the nearby coast.

The home is well decorated and offers spacious, well-maintained communal areas for everyone to enjoy, relax and socialise in.

Banntyne Lodge offers a range of care types, from residential care for the frail elderly to nursing care for those with dementia. The home also has a respite service in which can be used for shorter periods of time to suit.

Group: Hill Care

Person in charge: Lynn Chapman (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bannatyne Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for Bannatyne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Bannatyne Lodge Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Bannatyne Lodge Care Home is calculated as follows: ( (108 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 162 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.9 Points relating to the number of positive Reviews for Bannatyne Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10 Target = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Bannatyne Lodge Care Home has a Review Score of 9.5 (9.536) out of 10 and an Average Rating of 4.6 out of 5 from 14 Reviews over all time

Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bannatyne Lodge Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bannatyne Lodge Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I think this is a brilliant home. Always liked this home.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the time my husband has been at the home, everyone has been excellent to him and the care they have given him has been great. I did work in care 10 years ago and this home is one of the best I have been in. The staff are caring and understanding, nothing is too much for them. They put the resident first before anything. They care for both resident and family.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly home. Staff always smiling and happy. Always lots of activities for them to do. The cook always makes fresh dinners and lots of vegetables.
Domestic and care staff always working very hard.
Garden always kept very tidy.
Always very polite when ringing up.

How likely would you be to recommend Bannatyne Lodge Care Home? Likely

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Average Rating:   4.2 out of 5

My mother was resident for 8 years. She was very well looked after.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   3.2 out of 5

My mother was commenting on how well she looked after the staff maintained her dignity. We found this home totally satisfactory and I would recommend the environment.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very nice people. Staff are caring and attentive.

How likely would you be to recommend Bannatyne Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

Fantastic care all needs are met, Clean, beautiful meals.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff very helpful and extremely friendly.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

As the son of a former resident who was here for many years, I still come to this home two afternoons a week to help at bingo. I find the service and staff still excellent and the home is still friendly and welcoming.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Bannatyne Lodge is a welcoming home for all visitors, my grandma feels comfortable been here since day one. Staff are very caring for the residents and visiting family and friends.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Bannatyne Lodge is a lovely place to come and visit residents. It's kept clean, tidy and always has a lovely smell as you walk around. All staff are lovely, friendly and polite who also look after the residents fabulously. My mam has been here for nearly one year and loves it here.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are always polite and very friendly and give you a warm welcome and are always very helpful in any way they can.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

This is a very well run and pleasant establishment, kindness is obviously very high on the agenda. Clean and comfortable, I am very happy with the care and attention that my mother is getting. I have not got any complaints, the standard is extremely high.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home has a very friendly atmosphere. The staff are very approachable and advice is given freely if asked for. There are lots of activities ie. bingo, dominos, trips to costa coffee, hairdressing service on hand weekly. Rooms are clean and airy.

How likely would you be to recommend Bannatyne Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Hill Care

Date: Monday 15 Feb 2016

more details

Job Vacancies