Commercial Street, Brandon, Durham DH7 8PH
Brandon Lodge Care Home is located in Brandon Village just outside of Durham.
The home has good transport links into the centre of Durham for residents who wish to take in the local culture.
Brandon Lodge is a modern, two-storey home with light and airy spaces throughout. Residents have a choice of three lounges to choose from for relaxing and socialising whenever they please.
The home offers various care depending on each individual's needs. Residential care and nursing care are available here for both short and long periods of time.
Group: Four Seasons Health Care
Person in charge: Jan Mallan (Home Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 38
Rooms with ensuite WC: 37
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room
Latest Care Quality Commission* Report on Brandon Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Brandon Lodge Care Home has a Review Score of 7.8 (7.846)
The Review Score of 7.8 (maximum of 10) for Brandon Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Brandon Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Brandon Lodge Care Home is calculated as follows: ( (12 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 24 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.513 Points relating to the number of positive Reviews for Brandon Lodge Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.6 Target = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ian W (Son of Resident) on Thursday 21 December 2017. Relates to December 2017.
My 99 year old mother has settled very quickly here due entirely to the caring and compassionate way that the staff have bonded with her. She is coming to terms with the reality that she can no longer live alone in her bungalow and can be quite stubborn and sometimes extremely confused and the staff are coping admirably with all of that.
We also greatly appreciate the philosophy of not just allowing the patients to sit in isolation in their rooms all day, encouraging them to integrate daily. My mother is quite gregarious and responds well to mixing with others as she has no other interests in life, not interested in reading or watching much TV.
The excellent staff here treat her with dignity despite her difficulties and so far we are very impressed in her attitude every time we visit as she has been problematic in two previous care homes during weeks of respite care.
A huge thank you once again to her carers here at Brandon Lodge.
How likely would you be to recommend Brandon Lodge Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Ronnie Cavanagh, Digital Marketing Executive at Brandon Lodge Care Home responded to this review on 21 Dec 2017:
Thank you, Ian, for your comments about your recent experience at Brandon Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by Colin H (Son of Resident) on Monday 5 June 2017. Relates to May 2017.
Mother seems quite happy most of the time though is reluctant to mix with fellow residents. She seems to smell of urine most of the time and I wonder if she is changed enough. She also seems to wear the same clothes too often. Overall, good care, very good food. Trips out occasionally may be a good idea?
How likely would you be to recommend Brandon Lodge Care Home? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Excellent
Safety / Security: Satisfactory
Value for Money: Satisfactory
Charlotte Jackson, Marketing Assistant at Brandon Lodge Care Home responded to this review on 22 Jun 2017:
Thank you for taking the time to leave us your feedback and it is lovely to hear that your mother is happy and receives good care. The Home Manager or Regional Manager at Stobhil care home would welcome discussing your concerns with you so that we can resolve these with you.
You can also visit https://www.fshc.co.uk/feedback-on-our-homes/ for additional information on providing feedback about our care homes.
There are currently no awards/recognitions posted yet for Brandon Lodge Care Home
There are currently no Care Home Idol entrants who have performed at Brandon Lodge Care Home