Brandon Lodge Care Home

Commercial Street, Brandon, Durham DH7 8PH
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8.0 23 Reviews
  • Brandon Lodge Care Home, Durham
Brandon Lodge care home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Good to Know

Person in charge

  • Cheryl Rushforth (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)

Brandon Lodge Care Home Reviews (23)

8.0

Brandon Lodge Care Home has a Review Score of 8.0 (7.965) out of 10, based on 1 reviews in the last 2 years.
Over all time Brandon Lodge Care Home has 23 reviews.

Overall Experience
  • 16
  • 5
  • 2
  • 0
  • 0
Date Published
  • 23
  • 0
  • 1
  • 1
  • 22
Reviewer Connection to Brandon Lodge Care Home
  • 7
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Colin H (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home has a clean and today appearance and staff are friendly and helpful.
Mother's room is kept clean despite quite a lot of space taken up with packets of pads and dressings.
I have no complaints about the care and overall standards.
Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home

Thank you, Colin, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne E (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom is very well cared for and has made some lovely friends from residents to staff, which she speaks very highly from.
At times, it does seem understaffed as the buzzers continue to ring and also more activities are needed for the residents to keep the boredom at bay.
Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home

Thank you, Anne, for your comments about Brandon Lodge Care Home. We appreciate you taking the time to give feedback and are pleased to hear your overall experience has been positive. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian W (Son of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99 year old mother has settled very quickly here due entirely to the caring and compassionate way that the staff have bonded with her. She is coming to terms with the reality that she can no longer live alone in her bungalow and can be quite stubborn and sometimes extremely confused and the staff
are coping admirably with all of that.
We also greatly appreciate the philosophy of not just allowing the patients to sit in isolation in their rooms all day, encouraging them to integrate daily. My mother is quite gregarious and responds well to mixing with others as she has no other interests in life, not interested in reading or watching much TV.
The excellent staff here treat her with dignity despite her difficulties and so far we are very impressed in her attitude every time we visit as she has been problematic in two previous care homes during weeks of respite care.
A huge thank you once again to her carers here at Brandon Lodge.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Brandon Lodge Care Home

Thank you, Ian, for your comments about your recent experience at Brandon Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (7.965)

Overview of Review Score

The Review Score of 8.0 (7.965) out of 10 for Brandon Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Brandon Lodge Care Home is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.132 Points relating to the number of positive Reviews for Brandon Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Mo

Mo Sharp

Job Title: Home Manager at Brandon Lodge Care Home, Durham Joined: 2018

Mo started her career in Health and Social Care in 1998 as a Laundry Assistant. When the hours became limited in this, she decided to try a Care Assistant role. She enjoyed this role so much, she was inspired to go back to university and complete her degree in Mental Health Nursing. Mo worked in many different care homes within the business before becoming the Care Home Manager at Brandon Lodge in 2018. Outside of work, Mo likes to spend time with friends and family and also loves some relaxing me-time. Her biggest love is going on holiday abroad. Mo describes her job as ‘very rewarding as you are helping people to live their life the best way they can.’ Nothing makes her smile more than receiving great feedback from peers, family members and the residents.


“Care is rewarding as you are helping people make the most of their lives and you do make a difference.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brandon Lodge Care Home to verify any information. View our terms and conditions. Brandon Lodge Care Home has an Enhanced Service - more info.