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This purpose built care home offers accommodation in single occupancy rooms, some of which are suitable for companions to share.
Pelton Grange provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at...
Care Provided by Pelton Grange Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The price(s) shown are provided by the care home. Contact Pelton Grange Care Home for full pricing details and T&Cs.
Contact Pelton Grange Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hill Care
- Private Owned
Person in charge
- Fiona Wilson (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (47)
Visiting
- The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
Parking
- There is ample parking onsite.
Pelton Grange Care Home Reviews (51)
Pelton Grange Care Home has a Review Score of 9.3 (9.279) out of 10, based on 13 reviews in the last 2 years.
Over all time Pelton Grange Care Home has 51 reviews.
I have never had any worries about my mum being at Pelton Grange they deal with the everyday challenges that dementia brings. Would not leave my mum in care of anyone else. Can't thank the staff enough.
Don't hesitate to use Pelton Grange - if you have an elderly relative needing care which is always a difficult decision you cannot go wrong with this care home.
The staff are lovely and I am in no doubt that my dad is in safe hands. The home feels warm and friendly - the staff no matter what have a smile on their face and as we all know it's not an easy job!
In a short space of time I feel I have 'family' helping me out after a tricky time of managing my dad and I no longer feel alone.
Thank you Pelton Grange you are amazing!
I have given you five stars for activities as I know you have them but my dad is a creature of habit and enjoys his own company.
Thank you for this review. We love having your dad with us at Pelton Grange
There is absolutely no where else I would want me mam to be than in Pelton Grange. She is so well looked after by the staff and happy. The home and her room are spotless clean and you can tell the staff really care about their residents.
thankyou for this review. We love having your mam in our home.
The staff treat all the residents as individuals and are shown alot of respect and dignity. Im extremely happy that my mam has settled so well and this is down to the care and support of all the staff.
Thankyou for this review. It is a pleasure to care for your mam.
Pelton Grange is amazing. All of the staff make you feel welcome and have an amazing repport with Dad. Dad feels very content at Pelton and it makes leaving him each day after a visit that little bit easier. It's very much a family vibe and I couldn't be happier in my choice of care settings for him.
Thankyou for your lovely comments. It is a pleasure looking after your dad.
My partner stayed here in January and March 2025. He has done nothing but praise the staff and facility and as a person who would previously refuse to stay in a home I am delighted that he says he would go back at any time. Staff and cleanliness are second to none.
Everyone was very caring and professional. They were all so kind to mam and gave me such needed support and respite.
thankyou for your review. It was a pleasure looking after your mam.
We put our mum into this care home, as it was close to all immediate family, although the bedrooms weren't the best mum had the best care, we got mum into this home on Christmas Eve in 2023 when she was really poorly and at the point of end of life. Since mum being admitted into Pelton Grange she had gone from strength to strength mum thoroughly enjoyed attending of all the activities within the home, and we are a family need to acknowledge the activities coordinator to be outstanding in her job role, the bedrooms within the home need to be updated and if possible ensuite, but let us say thank you for the love and care mum was given.
My dad was treated with respect, high level of care and like a member of one big family which meant we could sleep at night. We never once worried about him being looked after.
As a family, it meant so much to us for him to return to the home at end of life so we could spend time with him alone.
The home isn't clinical or old fashioned it's like home from home.
The staff are really amazing people.
Thank you for your kind words. This is appreciated. Your dad and all the family were a big part of Pelton Grange and will be dearly missed. We all hope you stay in touch.
Mother took up residency in July 2024. It has been an emotional journey as she was very unwell but with the support of the home staff, it made it an easier transition for Mum and all the family.
The staff are pleasant and welcoming but could do with more staff. The cleaners need more staff.
We really can't thank the wonderful staff at Pelton Grange enough, for the way in which they have lovingly and diligently cared for my dear dad in his last 7 months of life. The personal attention afforded to Dad has made the traumatic transition to a care home so much easier for all our family. His smiles and humour throughout his time at the home were indeed testament to the contentment he felt in knowing how extremely well cared for, and indeed loved, he was by all the amazing staff. This is a home that is dedicated to giving the best of attention to our loved ones, and offering friendly warmth to family members on their visits. Their hard work and commitment to their vocation is to be applauded.
On behalf of everyone at Pelton Grange thank you for your kind words. It was a pleasure to care for your dad. I will feed this back to all the team.
The activities coordinator outstanding. The management not so, staff work hard looking after residents, attitudes towards them from some senior staff could be improved. Cook made lovely cakes/birthday cakes. On more than one occasion - Medication in dressing-gown pocket. Dressed inappropriately. Unattended. Soiled clothing not bagged in washing bag. Commode not emptied. Same juice in jug for more than one day. Not notified if receiving treatment for wounds. Sitting alone distressed. On one occasion - Asleep, head resting on dining room table. Fish and chip dinner wrapped in pillowcase in laundry bag. Had itching rash, unexplained.
We are really pleased to read that you think that our activity coordinator is outstanding, providing meaningful engagement for our residents is very important to us. To recognise the hard work of our staff is greatly appreciated. We are however saddened to hear that your experience at our care home...
Very caring staff who look well after people and seem to genuinely care. Parents are very happy there since moving in. Staff friendly with visitors to the home. The activities lady is very good. Lots of different things to do during week but lacks activities on the weekend. Rooms could do a bit of modernisation with laminate or vinyl flooring down rather than carpet. Would be nice for visitors to be able to get tea/coffee while in seeing relatives. The food looks lovely and portion sizes seem decent.
I had a very satisfactory review and answered all my questions. I'm more than satisfied with the care my mother is receiving. The staff are excellent.
Thank you for taking the time to review our home, it's great to read how satisfied you are with the care your mum receives. We will share your kind words with the staff team as they will be delighted with the praise you have given. Kindest regards.
I think my grandad is loving this place and I did lots of pictures for him and I even got to help out! I really appreciate this place and I know my grandad is getting the best treatment in this care home.
Thank you for your feedback, I will pass this on to the team.
My grandad is a resident in your care home and recently had a bad fall. The staff are amazing and they cared for my grandad throughout this and are so caring towards his needs. They are brilliant when talking to his relatives, also explaining what had happened.
Thank you for your wonderful review of our home, it is a pleasure to care for your Grandad. We will share your kind words with our staff team as we know that they will be over the moon to read them. Take care and see you soon.
My husband is in the care home and he is happy with his care, if not he would have said. He liked his food and the staff are very kind and understanding.
Thank you for your review of our home. We are all delighted to hear how happy your loved one is and that you rate our activities provision so highly. We will share the review with our staff team as I know that they will also be thrilled to read your kind words.
It really is like a family at Pelton and the food and activities are fantastic.
Thank you so much!
Thank you for your wonderful review of our home. I am so pleased to hear how happy you are, it is such a pleasure to care for your grandmother. We will share the review with our staff as I know they will be delighted to read your kind words - especially the catering team and activities coordinator. Take care and keep safe.
I have found all of the staff at the home to be very helpful and approachable. My wife had been making marked improvements until the understandable isolation of the home when they had infections requiring closure to visitors. The isolation has had a bad effect on my wife which will take a long while to get her back to her previous position. I feel little else could be done at the home and fully acknowledge the situation.
We appreciate your understanding following the recent closure to visitors due to infection in the home. We know how hard it was for everyone, especially in the run-up to Christmas, but...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pelton Grange Care Home.
There are no upcoming events for Pelton Grange Care Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Hill Care
Accreditations
There are no accreditations posted yet for Pelton Grange Care Home.
Meet the Team (1)

“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Fiona has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Fiona uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Fiona said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about Pelton Grange, Fiona would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Frequently Asked Questions about Pelton Grange Care Home
What types of Care is Pelton Grange Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pelton Grange Care Home have?
There are 47 Single Rooms.
What are the Facilities & Services at Pelton Grange Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pelton Grange Care Home to the centre of Chester le Street?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pelton Grange Care Home to verify any information. View our terms and conditions. Pelton Grange Care Home has an Enhanced Service -more info.