Pelton Grange Care Home

Front Street, Pelton, Chester le Street DH2 1DD

Pelton Grange Care Home, Chester le Street, Durham
Pelton Grange Care Home, Chester le Street, Durham
Pelton Grange Care Home, Chester le Street, Durham

Pelton Grange Care Home is located in Chester le Street's Pelton district and is conveniently situated for shops, amenities, public transport and the A1. Pelton shopping area is next to the home.

This purpose built care home offers accommodation in single occupancy rooms, some of which are suitable for companions to share.

Pelton Grange provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. A good selection of traditional home cooking is served with residents being able to pick from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can also arrange for complementary therapies if required.

A good range of activities are offered by a dedicated activities team.

Group: Hill Care

Person in charge: Les Burnett (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 47

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Pelton Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Pelton Grange Care Home has a Review Score of 9.4 (9.377)

The Review Score of 9.4 (maximum of 10) for Pelton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Pelton Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.377 for Pelton Grange Care Home is calculated as follows: ( (84 Excellents x 5) + (63 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.377

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pelton Grange Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pelton Grange Care Home?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pelton Grange Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

All the staff are very friendly, personable and helpful. They not only support the residents within the care home but also extend their support to the family members. I know I have personally felt support from all the staff members.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A pleasant care home, though some staff need to pay more care and attention to some of the simple things to assist in the care and well being of the residents. Overall a family type atmosphere but just lacking a little bit of thought from some, which might make some residents a little more comfortable.

How likely would you be to recommend Pelton Grange Care Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

After being in a care home in another town I personally sought out another care home for my dear friend as the previous one was shocking!! To say the least. On researching Pelton Grange Care Home the difference in my friend is astounding. The care and dedication of management and staff have been fantastic! She is so happy and content to be in Pelton Grange Care Home and if she is happy so am I fantastic to see her so settled.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mam has had good care for the past 4 years. She really enjoys the company of the staff. I had no concerns when I went on holiday because I knew she would be looked after. I know she is eating well as she has put on weight.

How likely would you be to recommend Pelton Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

From the moment I first made contact with the home the manager and deputy manager filled me with hope that my mother would be looked after in the same way as I had cared for her at home for the previous five years.
Mam seemed to settle well at Pelton Grange and was soon in a good routine which meant she quickly adapted to her new 'home'.
Her medical needs (if any) were looked after immediately as well as her social requirements. My husband and I felt comfortable that she was in 'safe' hands.
She has now been in Pelton Grange for almost 10 months and as a 97-year old, I can now envisage my mum getting a telegram from the Queen once she reaches 100. The staff are amazing - they always encourage Mam to take part in events they frequently hold and Mam seems happy. She loves singing the old songs and the Deputy Manager is the first one to start a good old sing song! I take great comfort in knowing she is here which is something I didn't think I could say.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pelton Grange is a well-run care home with a welcoming aspect and carers who genuinely care about the residents. I always find the staff more than happy to answer any questions. They are also very helpful towards myself and my Mother-in-law. She is very happy and settled in Pelton Grange and I have no concerns for her well-being.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During December, the staff have all been excellent. The fayre, Christmas party and Christmas day were very good.
The Christmas dinner and sweet was very good.
Well done Pelton Grange staff and management. All the best for 2017.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have no concerns regarding my husband's care, all of his needs are met. The staff are excellent, caring and friendly.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been resident at Pelton Grange for 14 months, she and our family find this home excellent. The staff are so friendly and can't do enough for the residents. They have lots of activities, bingo, raffle, entertainment, BBQ's etc, frequent open days which are well patronised by families and local people.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has looked after my niece really well.

How likely would you be to recommend Pelton Grange Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are friendly and very caring, I feel at ease knowing my grandma is being cared for and loved. Everyone within the home is like a big family and I am myself made to feel like part of it when I visit. The home is warm, friendly, fun happy and professional.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No complaints regarding Pelton Grange Care Home. Al the staff and carers are very good. Pelton Grange Care Home is very nice.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Couldn't be happier with the care my mother is getting. The staff are lovely and genuinely seem to care, they have always made time to reassure me and answer any questions that I've had about my mothers condition.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was only in this care home for three weeks and I felt from the moment she was there till the end she was cared for with respect and dignity. The staff were all wonderful and caring not only with mum but with myself. They were kind courteous and helpful. They had everything planned for her care and knew exactly what they were doing.

Mum was coming to the end of her life and it was difficult decision to make. She was very happy there. I would willing recommend anyone to this home. It has a small homely caring atmosphere. It might look at little dated but I wasn't looking for a brand new care home. I was looking for the best place for mum and this was the place. I cannot thank the staff enough including the manager who was always willing to talk to me.

How likely would you be to recommend Pelton Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Hill Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pelton Grange Care Home