Pelton Grange Care Home

I have never had any worries about my mum being at Pelton Grange they deal with the everyday challenges that dementia brings. Would not leave my mum in care of anyone else. Can't thank the staff enough.

Don't hesitate to use Pelton Grange - if you have an elderly relative needing care which is always a difficult decision you cannot go wrong with this care home.

The staff are lovely and I am in no doubt that my dad is in safe hands. The home feels warm and friendly - the staff no matter what have a smile on their face and as we all know it's not an easy job!

In a short space of time I feel I have 'family' helping me out after a tricky time of managing my dad and I no longer feel alone.

Thank you Pelton Grange you are amazing!

I have given you five stars for activities as I know you have them but my dad is a creature of habit and enjoys his own company.

There is absolutely no where else I would want me mam to be than in Pelton Grange. She is so well looked after by the staff and happy. The home and her room are spotless clean and you can tell the staff really care about their residents.

The staff treat all the residents as individuals and are shown alot of respect and dignity. Im extremely happy that my mam has settled so well and this is down to the care and support of all the staff.

Pelton Grange is amazing. All of the staff make you feel welcome and have an amazing repport with Dad. Dad feels very content at Pelton and it makes leaving him each day after a visit that little bit easier. It's very much a family vibe and I couldn't be happier in my choice of care settings for him.

My partner stayed here in January and March 2025. He has done nothing but praise the staff and facility and as a person who would previously refuse to stay in a home I am delighted that he says he would go back at any time. Staff and cleanliness are second to none.

Everyone was very caring and professional. They were all so kind to mam and gave me such needed support and respite.

We put our mum into this care home, as it was close to all immediate family, although the bedrooms weren't the best mum had the best care, we got mum into this home on Christmas Eve in 2023 when she was really poorly and at the point of end of life. Since mum being admitted into Pelton Grange she had gone from strength to strength mum thoroughly enjoyed attending of all the activities within the home, and we are a family need to acknowledge the activities coordinator to be outstanding in her job role, the bedrooms within the home need to be updated and if possible ensuite, but let us say thank you for the love and care mum was given.

The staff are really amazing people.

Mother took up residency in July 2024. It has been an emotional journey as she was very unwell but with the support of the home staff, it made it an easier transition for Mum and all the family.

The staff are pleasant and welcoming but could do with more staff. The cleaners need more staff.

We really can't thank the wonderful staff at Pelton Grange enough, for the way in which they have lovingly and diligently cared for my dear dad in his last 7 months of life. The personal attention afforded to Dad has made the traumatic transition to a care home so much easier for all our family. His smiles and humour throughout his time at the home were indeed testament to the contentment he felt in knowing how extremely well cared for, and indeed loved, he was by all the amazing staff. This is a home that is dedicated to giving the best of attention to our loved ones, and offering friendly warmth to family members on their visits. Their hard work and commitment to their vocation is to be applauded.

The activities coordinator outstanding. The management not so, staff work hard looking after residents, attitudes towards them from some senior staff could be improved. Cook made lovely cakes/birthday cakes. On more than one occasion - Medication in dressing-gown pocket. Dressed inappropriately. Unattended. Soiled clothing not bagged in washing bag. Commode not emptied. Same juice in jug for more than one day. Not notified if receiving treatment for wounds. Sitting alone distressed. On one occasion - Asleep, head resting on dining room table. Fish and chip dinner wrapped in pillowcase in laundry bag. Had itching rash, unexplained.

Very caring staff who look well after people and seem to genuinely care. Parents are very happy there since moving in. Staff friendly with visitors to the home. The activities lady is very good. Lots of different things to do during week but lacks activities on the weekend. Rooms could do a bit of modernisation with laminate or vinyl flooring down rather than carpet. Would be nice for visitors to be able to get tea/coffee while in seeing relatives. The food looks lovely and portion sizes seem decent.

I had a very satisfactory review and answered all my questions. I'm more than satisfied with the care my mother is receiving. The staff are excellent.

I think my grandad is loving this place and I did lots of pictures for him and I even got to help out! I really appreciate this place and I know my grandad is getting the best treatment in this care home.

My grandad is a resident in your care home and recently had a bad fall. The staff are amazing and they cared for my grandad throughout this and are so caring towards his needs. They are brilliant when talking to his relatives, also explaining what had happened.

My husband is in the care home and he is happy with his care, if not he would have said. He liked his food and the staff are very kind and understanding.

Thank you so much!

I have found all of the staff at the home to be very helpful and approachable. My wife had been making marked improvements until the understandable isolation of the home when they had infections requiring closure to visitors. The isolation has had a bad effect on my wife which will take a long while to get her back to her previous position. I feel little else could be done at the home and fully acknowledge the situation.