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- Middleton Hall Retirement Village care home







Middleton Hall Retirement Village is an award-winning, purpose-built retirement community set in a beautiful 45-acre estate that offers a range of residential care services and supported apartments. Independent retirement living apartments and bungalows are also available to purchase on site.
The care services offered include:
Middleton Grove - supported apartments in the historic heart of Middleton Hall offering spacious and comfortable rental accommodation. Care support, housekeeping and dining services are included to...
Care Provided by Middleton Hall Retirement Village
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees are based on Middleton Hall's individual assessment of care needs, which determines the most suitable type of care service best placed to meet the person's needs. The fee rates vary depending on the type of care required and the type of care service within Middleton Hall. For more information about fees and charges and what is included within the fee rates, please contact Middleton Hall for further details.
The price(s) shown are provided by the care home. Contact Middleton Hall Retirement Village for full pricing details and T&Cs.
Contact Middleton Hall Retirement Village to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Middleton Hall Retirement Village
- Private Owned
Person in charge
- Debby McGinnes(Head of Care & Quality)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (82)
- Couples/Companion Rooms (4)
Visiting
- Open visiting policy and visitors welcome at any time.
Parking
- Parking is freely available in car parks near Reception.
Middleton Hall Retirement Village Reviews (81)
Middleton Hall Retirement Village has a Review Score of 9.8 (9.799) out of 10, based on 28 reviews in the last 2 years.
Over all time Middleton Hall Retirement Village has 81 reviews.
Middleton Court which is part of Middleton Court is a very caring care home. The staff are very caring and helpful, a lovely ambience and nothing is too much trouble.
Much appreciated.
My mother visited Middleton Grove independent living apartments for a short stay to help her decide whether she would like to move there permanently. She loved it so much, she decided she didn't want to return home and is now permanently installed in a beautiful apartment with all her own furniture and belongings around her. The concept of independent living with care support on hand at all times is quite unique in this part of the UK and enables the very elderly to live life to the full. We have been truly delighted with the quality of the accommodation and the beautiful grounds as well as the quality of the food and cannot rate highly enough the way staff support and treat the residents with great respect and care. Mam is so very happy - everything she needs is attended to with a smile and most of all she has companionship and the support she needs to enjoy her final years. We cannot fault anything - with the added reassurance of proactive help at hand at all times.
Best wishes.
I stayed in the Grove for a one-week stay to try before deciding if I wanted to buy. I have been very impressed with the whole set-up, from everybody being so friendly and welcoming to all the activities, and the cleanliness is top class. The staff are amazing. I feel you would never feel lonely - always have someone to talk to and help. Thank you so very much.
Thank you for taking the time to complete this review and for your positive comments, which I will share with the Middleton Grove team and the other support services. We are glad you enjoyed your short break and had a pleasant stay. We are working on some new menus, which we hope will improve the dining experience for all. Best wishes.
I enjoyed my stay at Middleton Hall, the staff were very helpful and caring. They were very accommodating, I had my breakfast in my room every day and ate in the dinning rooms for other meals. The café was really nice when I had visitors (to take them to).
Thank you for taking the time to complete this review and we are pleased that you enjoyed your stay. We look forward to welcoming you back soon. Best wishes.
As you turn into the driveway, you can be forgiven for thinking that you are entering a National Trust property. The Middleton Hall acorn logo is very like that of the National Trust and the beautiful gardens are certainly worthy of National Trust status. On fair weather days, many residents of Middleton Hall are out walking the pretty pathways, visiting the fountained pond with its ornamental carp, checking out the allotments, or else feeding the very happy hens. Middleton Hall is an exceptional place. It is a well-run unit, an employee-owned business. The level of care is reflected in this joint possession. My mother-in-law, who moved into Middleton Hall Oaks last year, a section classed as assisted living, constantly observes that “this is such a nice place to be”. She is treated with respect and camaraderie. She has a wealth of things to do, is taken out on trips (recently re-introduced) she can take her strong, sweet coffee in to the airy Orangery at Middleton Hall Grove. We reckon that it’s a good as it gets when you are just 93.
Thank you for taking the time to leave this lovely review. We're very proud of our estate here at Middleton Hall Retirement Village which recently won the Small Village category in the Northumbria In Bloom awards. We're glad your mother-in-law is enjoying her time in Middleton Oaks and I will pass on your lovely comments to the Middleton Oaks team.
Best Wishes,
Oli Welham
My mother has complex needs and the team of friendly staff do their utmost to provide high quality care and, very importantly, to maintain her dignity. Moving there was a step that she was anxious about taking but it has proved the best decision all round. Thank you.
We are very pleased the decision to move into Middleton Hall has proven to be the best decision for you and your family. Thank you for taking the time to leave a review and if we can ever be of assistance please don't hesitate to get in touch. Best Wishes.
My mother spent the final 20 months of her life at Middleton Hall in both residential and palliative care. At all times she was safe, treated with dignity and care. The advent of the pandemic could have been very stressful if she had not been so well looked after, visitor pods were introduced very quickly so that family members could continue to visit. Thank you to everyone who lives and works at Middleton Hall.
Thank you for taking the time to leave us such a lovely review. We are very glad that you felt your mother was well looked after here at Middleton Hall. I will pass on your thanks to the relevant teams. Best Wishes.
The staff are very caring and considerate. If I need full-time care I would like to come here.
I thoroughly enjoyed my two weeks of respite stay. I had some very nice walks around the grounds. I enjoyed using the spa facilities and assisted swimming sessions. I enjoyed the company of people and I was impressed by the range of activities available.
We're glad to hear you enjoyed your short stay break with us. Thanks for taking the time to let others know.
Nothing too much trouble.
Lovely room and excellent food.
Good facilities eg library, art room, spa, swimming pool.
Beautiful gardens, 2 restaurants, my particular favourite is The Orangery - I ate there every day.
Perfect place to recuperate (as in my case).
How nice of you to take time to give a review! We enjoyed having you and are glad you are feeling better. Thank you.
Happy and settled residents.
The staff keep me informed of any changes in mum's condition and are very understanding.
We can have open and honest conversations about mum's needs.
Thank you for taking the time to let us know your comments. Indeed, our relationship with families of residents is very important. We are glad to know you feel 'in touch'.
My mum has been a resident in Middleton Hall since March this year. I cannot praise it highly enough. The staff are wonderful, always going out of their way to provide outstanding care. The facilities are excellent and the accommodation extremely comfortable. It is a beautiful place which deserves its outstanding rating.
Thank you for this lovely review. It is residents like your mum that make Middleton Hall special!
Middleton Hall is a special place. Our family is fortunate that it was my mother's home for the last 5 years of her life as her dementia progressed, until her death in May this year. Through this whole period, despite the ups and downs of the dementia journey, she received the most wonderful support and care from everyone at Middleton Hall. This came mostly from the outstanding staff in Family Living / Middleton Oaks; but many others made major contributions including reception staff, Orangery staff, gardeners, the staff of other services and the residents. Together they all make Middleton Hall a real community where there is mutual respect, support and a good deal of happiness. The management were ambitious and innovative both in terms of developing their care for my mother as an individual, but also for residents with dementia in general e.g. building the Middleton Oaks facility. Middleton Hall deserves all the recognition it receives if only all care homes were like this.
Thank you for your kind words. Your feedback and comments are very much appreciated by all the team at Middleton Hall.
Mum has been resident at Middleton Hall for five years, initially in The Woods apartments and now in Family Living for the past two years. Her experiences in both parts of the retirement village have been wonderful, and the transition from one to the other was facilitated and handled with exceptional professionalism, care and kindness from all staff involved. Her dementia has progressed quite significantly, but she receives personalised, one on one care, being kept as happy as possible, safe, well fed and as healthy as her condition allows. The staff is, without exception, incredible, each person unique but with a very special blend of kindness, gentleness and competence. Mum could be in no better place than Middleton Hall. I can’t speak highly enough of it.
Thank you for taking the time to give your feedback and for your kind words. They are very much appreciated. Your mum is a very lovely lady.
Both my parents moved into Middleton Oaks, a purpose-built family unit providing appropriate support for people suffering from conditions such as dementia, at the beginning of 2018.
Although my mother's behaviour became very challenging towards the end, the staff always treated her with respect and compassion when caring for her until her death last November.
My father still lives there and it is ideal as there are expansive grounds for walking. He goes out on trips twice weekly and is engaged with other activities.
Thank you for your valued feedback and comments. We are delighted that your father is with us at Middleton Hall.
When faced with difficult decisions regarding the future care of my father, I had a clear idea of what I wanted for him and what he absolutely deserved after all he has done for us: a safe elegant space where he is encouraged to keep well physically and nurtured in his spirit with kind people about him who see their work as a vocation and a privilege. I feel I have found that at Middleton Hall. From the very first day, he was greeted by name throughout the complex and welcomed into every aspect of his new life. The care staff and managers work as one and spend their time and imagination in developing new ways to engage my father’s intellect and to help him to forge new friendships. We are all encouraged to be part of his new ‘second’ family and we visit whenever we like, although sometimes he can barely fit us in!!. His great-grandchildren are enthusiastically welcomed with toys and a trip to feed the chickens. My father thanks me every day for his new home and that gives me peace.
Thank you Fiona for your kind and thoughtful comments. We love having your father at Middleton Hall and enjoy welcoming the whole family. Thank you again.
The staff are exceptional and I am confident he is receiving the best possible care.
Thank you for sharing your comments, your father is very much part of things here and we are happy that he feels settled and busy.
My mother checked in to Middleton Hall in a wheelchair with no energy or appetite and walked out two weeks later a different lady. The quality of care she received during her stay was excellent and the attitude of all the staff from management to room cleaners was first class. My mum was initially reluctant to go into respite, but she is already talking about going back later in the year for another "holiday".
I wouldn't hesitate to recommend Middleton Hall to anyone looking for quality care for their loved ones.
Thank you so much for this lovely review. We hope to welcome your mum again soon for another 'holiday'!
I wouldn't hesitate to recommend Middleton Hall to anyone, in fact, we've taken brochures for some family friends. Overall, this has been a lovely experience for us all.
A super review, thank you very much for taking the time to let us know.
We have been so impressed with the high level of care and attention that Mum has received during her time at Middleton Hall. She has benefited enormously from the increased social interaction and really enjoys the film club! Staff are superb; friendly, helpful and supportive. The assisted living area has a welcoming kitchen/dining room where we can join Mum for a cup of tea after work, much like we would at home.
Thanks for taking the time to give your feedback. We do so want residents to feel at home!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 March 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 06 July 2026Please contact us for further information about our policy for admissions and viewings at the current time.
News (52) & Events (2)
- 27 Jul 2026
More than 100 garden lovers from across the North East came together to support healthcare charities when they visited Middleton Hall Retirement Village’s National Garden Scheme Open Day in July....
- 24 Jun 2026
Residents at Middleton Hall Retirement Village enjoyed a wonderful day of celebrations as they came together to mark Trooping the Colour. The festivities got underway at 10:30am, with residents gathering...
- 28 May 2026
The team from Middleton Hall Retirement Village was delighted to attend the prestigious North East BusinessIQ Awards 2026, where the organisation was proudly recognised as a finalist in the SME...
- 05 Aug 2026Organiser: Middleton Hall Retirement Village
- 05 Sep 2026Organiser: Middleton Hall Retirement Village
Awards / Recognitions (24)
- 08 May 2026Recipient: Middleton Hall Retirement Village
- 23 Apr 2026Recipient: Middleton Hall Retirement Village
- 23 Apr 2026Recipient: Middleton Hall Retirement Village
Accreditations
There are no accreditations posted yet for Middleton Hall Retirement Village.
Meet the Team (3)

I was honoured and excited to be join the team at Middleton Hall Retirement Village as their Care Director on March 1st 2021. With this role, comes the opportunity to shape, develop and influence how Middleton Hall’s care services move forward and fully believe in the vision and values that have been established.
One of the exciting things is that this is a completely new role at Middleton Hall and I am planning to use my knowledge and experience to add value to the important services that we provide to our residents and families as well as our care teams.
Having initially qualified as a Registered Nurse, I have spent all my career predominantly in the private healthcare sector working with some local smaller companies, as well as larger national care providers. During this time, I have developed my managerial and leadership skills working in different roles within the sector, from Care Home Manager, Regional Director and Operations Director, before joining Middleton Hall.
As Care Director at Middleton Hall, I am responsible for providing clinical and some operational leadership and with the support of the Co-owner team, am focused on Middleton Hall being established as a provider of high-quality care and wellbeing and developing a motivated and engaged care services team.
In my spare time, I enjoy watching all types of sports, particularly rugby and trying to play a bit of golf.

Debby qualified as a nurse in 1984 and spent the early part of her career working for the NHS (older people, accident and emergency and surgical). Debby then moved into the private sector and worked in a private hospital in Grimsby, working on surgical wards and managing occupational health, whilst also working part-time as a tutor at the local college. Training has always remained an important part of her role now.
Throughout her career, Debby always admired older people because of their life stories that make that person unique. A passion she still holds today.
Debby is interested in holistic medicine and qualified in Reiki as well as Indian Head & Swedish Body Massage. Whilst at Middleton Hall, she achieved a first-class honours degree in dementia studies.
She built on this with further dementia training by becoming a Positive Approach to Care (PAC) trainer with Teepa Snow.
Debby enjoys the variety of her role - every day at Middleton Hall Retirement Village is different. Teamwork is essential as everyone has a role to play in making a difference to the lives of older people and supporting them to live their best lives
What makes working at Middleton Hall worthwhile? When you see a special moment between a member of staff and a resident when they really connect.

Sheenagh is responsible for the care and well-being of 16 residents predominately with dementia and a team of 30 Co-owners in Middleton Oaks. Her team are responsible for every aspect of their care; cooking, cleaning, caring for and entertaining all Middleton Oaks residents.
Sheenagh's team ensures that person-centred care is provided, and achieves this due to the relationships they build with their residents. The team in Middleton Oaks don't see themselves as a care facility; they see themselves as home.
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