Middleton Hall Retirement Village

Middleton St George, Darlington DL2 1HA
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9.8 77 Reviews
  • Middleton Hall Retirement Village, Darlington
Middleton Hall Retirement Village is an award-winning, purpose-built retirement community set in a beautiful 45-acre estate that offers a range of residential care services and supported apartments. Independent retirement living apartments and bungalows are also available to purchase on site.

The care services offered include:

Middleton Grove - supported apartments in the historic heart of Middleton Hall offering spacious and comfortable rental accommodation. Care support, housekeeping and dining services are included to enable residents to enjoy an independent lifestyle.

Middleton Court - a higher dependency care service designed for people living with, for example, a progressive neurological condition such as Parkinson’s disease, those recovering from a stroke and people requiring a higher level of physical care, such as a needing a hoist to help with mobility difficulties.

Middleton Gardens - residential care in bright and spacious ensuite rooms with communal dining and sitting areas, supported by friendly and professional care teams.

Middleton Oaks – three households providing innovative small group living facilities for up to 8 people living with dementia or memory difficulties. A lifestyle where residents can participate in different events and use all the facilities available on site is promoted.

All residents are supported to stay active and independent and daily activities and regular trips are organised. Residents, their families and friends can enjoy the village’s extensive community amenities including the Orangery bistro, restaurant, library, art studio and the 45-acre estate, with sports pavilion, bowls, boules and pitch and putt, woodland walks and community allotments.

The onsite Health and Wellbeing Centre team also assist residents to use the gym and fitness studio, swimming pool, jacuzzi and therapy rooms and undertake one-to-one sessions.
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Care Provided by Middleton Hall Retirement Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1639 – £2281
  • Self-Funded Residential Dementia Care: £1712 – £2354
  • RESPITE Self-Funded Residential Care: £1803 – £2274

Care fees are based on Middleton Hall's individual assessment of care needs, which determines the most suitable type of care service best placed to meet the person's needs. The fee rates vary depending on the type of care required and the type of care service within Middleton Hall. For more information about fees and charges and what is included within the fee rates, please contact Middleton Hall for further details.

These prices are only a guideline, please contact Middleton Hall Retirement Village to find out the exact price for your requirements.

Contact Middleton Hall Retirement Village to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Middleton Hall Retirement Village to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Middleton Hall Retirement Village
  • Privately Owned

Person in Charge

  • Debby McGinnes (Head of Care & Quality)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (4)

Visiting

  • Open visiting policy and visitors welcome at any time.

Parking

  • Parking is freely available in car parks near Reception.

Middleton Hall Retirement Village Reviews (77)

9.8

Middleton Hall Retirement Village has a Review Score of 9.8 (9.776) out of 10, based on 29 reviews in the last 2 years.
Over all time Middleton Hall Retirement Village has 77 reviews.

Overall Experience
  • 72
  • 4
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Date Published
  • 77
  • 9
  • 17
  • 29
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Reviewer Connection to Middleton Hall Retirement Village
  • 25
  • 14
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  • 10
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  • 2
  • 2
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  • 1
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Total of 77, showing 41-60
Review from Janine T (Daughter-in-law of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As you turn into the driveway, you can be forgiven for thinking that you are entering a National Trust property. The Middleton Hall acorn logo is very like that of the National Trust and the beautiful gardens are certainly worthy of National Trust status. On fair weather days, many residents of Middleton
Hall are out walking the pretty pathways, visiting the fountained pond with its ornamental carp, checking out the allotments, or else feeding the very happy hens. Middleton Hall is an exceptional place. It is a well-run unit, an employee-owned business. The level of care is reflected in this joint possession. My mother-in-law, who moved into Middleton Hall Oaks last year, a section classed as assisted living, constantly observes that “this is such a nice place to be”. She is treated with respect and camaraderie. She has a wealth of things to do, is taken out on trips (recently re-introduced) she can take her strong, sweet coffee in to the airy Orangery at Middleton Hall Grove. We reckon that it’s a good as it gets when you are just 93.
Reply from Oliver Welham, Marketing Assistant at Middleton Hall Retirement VillageThank you for taking the time to leave this lovely review. We're very proud of our estate here at Middleton Hall Retirement Village which recently won the Small Village category in the Northumbria In Bloom awards. We're glad your mother-in-law is enjoying her time in Middleton Oaks and I will pass on your lovely comments to the Middleton Oaks team.

Best Wishes,

Oli Welham
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Review from Jan H (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Middleton Hall for its extensive facilities and above all, the welcoming atmosphere throughout.
My mother has complex needs and the team of friendly staff do their utmost to provide high quality care and, very importantly, to maintain her dignity. Moving there was a step that she
was anxious about taking but it has proved the best decision all round. Thank you.
Reply from Oliver Welham, Marketing Assistant at Middleton Hall Retirement VillageWe are very pleased the decision to move into Middleton Hall has proven to be the best decision for you and your family. Thank you for taking the time to leave a review and if we can ever be of assistance please don't hesitate to get in touch. Best Wishes.
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Review from C S (Daughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the final 20 months of her life at Middleton Hall in both residential and palliative care. At all times she was safe, treated with dignity and care. The advent of the pandemic could have been very stressful if she had not been so well looked after, visitor pods were introduced very quickly
so that family members could continue to visit. Thank you to everyone who lives and works at Middleton Hall.
Reply from Oliver Welham, Marketing Assistant at Middleton Hall Retirement VillageThank you for taking the time to leave us such a lovely review. We are very glad that you felt your mother was well looked after here at Middleton Hall. I will pass on your thanks to the relevant teams. Best Wishes.
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Review from Eve L (Respite Resident) assisted by family/friend published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and considerate. If I need full-time care I would like to come here.
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Review from M S (Respite Resident) assisted by family/friend published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I thoroughly enjoyed my two weeks of respite stay. I had some very nice walks around the grounds. I enjoyed using the spa facilities and assisted swimming sessions. I enjoyed the company of people and I was impressed by the range of activities available.
Reply from Jan Hargrove, Marketing Co-Ordinator at Middleton Hall Retirement VillageWe're glad to hear you enjoyed your short stay break with us. Thanks for taking the time to let others know.
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Review from Sylvia G (Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff pleasant and helpful.
Nothing too much trouble.
Lovely room and excellent food.
Good facilities eg library, art room, spa, swimming pool.
Beautiful gardens, 2 restaurants, my particular favourite is The Orangery - I ate there every day.
Perfect place to recuperate (as in my
case).
Reply from Jan Hargrove, Marketing Co-Ordinator at Middleton Hall Retirement VillageHow nice of you to take time to give a review! We enjoyed having you and are glad you are feeling better. Thank you.
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Review from A L (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and cheerful staff.
Happy and settled residents.
The staff keep me informed of any changes in mum's condition and are very understanding.
We can have open and honest conversations about mum's needs.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThank you for taking the time to let us know your comments. Indeed, our relationship with families of residents is very important. We are glad to know you feel 'in touch'.
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Review from Alison R (Daughter of Resident) published on 23 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Middleton Hall since March this year. I cannot praise it highly enough. The staff are wonderful, always going out of their way to provide outstanding care. The facilities are excellent and the accommodation extremely comfortable. It is a beautiful place which deserves its
outstanding rating.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThank you for this lovely review. It is residents like your mum that make Middleton Hall special!
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Review from Martin G (Son of Resident) published on 16 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Middleton Hall is a special place. Our family is fortunate that it was my mother's home for the last 5 years of her life as her dementia progressed, until her death in May this year. Through this whole period, despite the ups and downs of the dementia journey, she received the most wonderful support
and care from everyone at Middleton Hall. This came mostly from the outstanding staff in Family Living / Middleton Oaks; but many others made major contributions including reception staff, Orangery staff, gardeners, the staff of other services and the residents. Together they all make Middleton Hall a real community where there is mutual respect, support and a good deal of happiness. The management were ambitious and innovative both in terms of developing their care for my mother as an individual, but also for residents with dementia in general e.g. building the Middleton Oaks facility. Middleton Hall deserves all the recognition it receives if only all care homes were like this.
Reply from Fiona Green, Marketing Manager at Middleton Hall Retirement VillageThank you for your kind words. Your feedback and comments are very much appreciated by all the team at Middleton Hall.
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Review from Linda S (Daughter of Resident) published on 9 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident at Middleton Hall for five years, initially in The Woods apartments and now in Family Living for the past two years. Her experiences in both parts of the retirement village have been wonderful, and the transition from one to the other was facilitated and handled with exceptional
professionalism, care and kindness from all staff involved. Her dementia has progressed quite significantly, but she receives personalised, one on one care, being kept as happy as possible, safe, well fed and as healthy as her condition allows. The staff is, without exception, incredible, each person unique but with a very special blend of kindness, gentleness and competence. Mum could be in no better place than Middleton Hall. I can’t speak highly enough of it.
Reply from Fiona Green, Marketing Manager at Middleton Hall Retirement VillageThank you for taking the time to give your feedback and for your kind words. They are very much appreciated. Your mum is a very lovely lady.
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Review from Carolyn A (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly, competent and committed to providing high-quality care.
Both my parents moved into Middleton Oaks, a purpose-built family unit providing appropriate support for people suffering from conditions such as dementia, at the beginning of 2018.
Although my mother's behaviour
became very challenging towards the end, the staff always treated her with respect and compassion when caring for her until her death last November.
My father still lives there and it is ideal as there are expansive grounds for walking. He goes out on trips twice weekly and is engaged with other activities.
Reply from Fiona Green, Marketing Manager at Middleton Hall Retirement VillageThank you for your valued feedback and comments. We are delighted that your father is with us at Middleton Hall.
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Review from Fiona P (Daughter of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When faced with difficult decisions regarding the future care of my father, I had a clear idea of what I wanted for him and what he absolutely deserved after all he has done for us: a safe elegant space where he is encouraged to keep well physically and nurtured in his spirit with kind people about
him who see their work as a vocation and a privilege. I feel I have found that at Middleton Hall. From the very first day, he was greeted by name throughout the complex and welcomed into every aspect of his new life. The care staff and managers work as one and spend their time and imagination in developing new ways to engage my father’s intellect and to help him to forge new friendships. We are all encouraged to be part of his new ‘second’ family and we visit whenever we like, although sometimes he can barely fit us in!!. His great-grandchildren are enthusiastically welcomed with toys and a trip to feed the chickens. My father thanks me every day for his new home and that gives me peace.
Reply from Fiona Green, Marketing at Middleton Hall Retirement VillageThank you Fiona for your kind and thoughtful comments. We love having your father at Middleton Hall and enjoy welcoming the whole family. Thank you again.
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Review from G H (Daughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father is a resident in Middleton Oaks (Catkin House). The care he receives is individualised, caring, supportive and allows him to maintain as much independence and choice as he is able.
The staff are exceptional and I am confident he is receiving the best possible care.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThank you for sharing your comments, your father is very much part of things here and we are happy that he feels settled and busy.
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Review from Steve W (Son of Resident) published on 5 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky to find Middleton Hall when my 85-year-old mother needed a couple of weeks respite after a spell of hospitalisation. After visiting other care homes in the region I was instantly impressed driving up through the grounds to reception. The facility resembled a country house hotel with its
orangery bistro, restaurant, spa and pool.
My mother checked in to Middleton Hall in a wheelchair with no energy or appetite and walked out two weeks later a different lady. The quality of care she received during her stay was excellent and the attitude of all the staff from management to room cleaners was first class. My mum was initially reluctant to go into respite, but she is already talking about going back later in the year for another "holiday".
I wouldn't hesitate to recommend Middleton Hall to anyone looking for quality care for their loved ones.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThank you so much for this lovely review. We hope to welcome your mum again soon for another 'holiday'!
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Review from Linda C (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having recently had a bad experience in a previous care home it was with some trepidation that we placed Mum here. From our initial visit, we were very impressed with the staff's professional but friendly approach. There is a lovely warm atmosphere with a sense of calm. The facilities are second to
none. It was lovely to be able to have a meal with Mum in the orangery, the food was delicious with a varied choice for residents and guests. I felt we had put Mum in a lovely country home for the weekend and felt assured of her safety.
I wouldn't hesitate to recommend Middleton Hall to anyone, in fact, we've taken brochures for some family friends. Overall, this has been a lovely experience for us all.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageA super review, thank you very much for taking the time to let us know.
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Review from A L (Son of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed with the high level of care and attention that Mum has received during her time at Middleton Hall. She has benefited enormously from the increased social interaction and really enjoys the film club! Staff are superb; friendly, helpful and supportive. The assisted living area
has a welcoming kitchen/dining room where we can join Mum for a cup of tea after work, much like we would at home.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThanks for taking the time to give your feedback. We do so want residents to feel at home!
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Review from David H (Respite Resident) assisted by family/friend published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was persuaded by my daughter to come to Middleton Hall for some respite care, despite some initial reluctance on my part. However, I can honestly say that I have been overwhelmed by the kindness and friendliness of everyone here. I have been made to feel very welcome and more at than I was expecting.
I have thoroughly enjoyed the excellent food, the only problem being it is too nice!
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageIt was lovely to have you with us and we hope to see you again soon.
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Review from Julie W (Wife of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention. Friendly and polite and respectful.
Reply from Fiona Green, Marketing Manager at Middleton Hall Retirement VillageThank you for your time in providing us with your feedback. It is very much appreciated.
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Review from Vera T (Respite Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming here to visit relatives since it was originally opened and have been coming personally ever since.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThank you and we hope you keep in touch!
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Review from M B (Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Three weeks respite care at Middleton Hall was enjoyable. I have been there before it allows my daughter to take holidays. I am always very well cared for and the staff are very kind, helpful and sincere. I treat this as my holiday, the food is varied and very enjoyable. The place is set in beautiful
grounds providing lovely walks and also there are trips out arranged by the staff, all in all, they warrant full marks.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement VillageThanks for letting us know your feedback and we hope to see you again soon.
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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Middleton Hall Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Middleton Hall Retirement Village is calculated as follows: ( (290 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 344 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Middleton Hall Retirement Village is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 16 Mar 2026

Please contact us for further information about our policy for admissions and viewings at the current time.

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Awards / Recognitions (16)

Meet the Team (3)

Colin

Colin Inglis

Job Title: Care Director Joined: 2021

I was honoured and excited to be join the team at Middleton Hall Retirement Village as their Care Director on March 1st 2021. With this role, comes the opportunity to shape, develop and influence how Middleton Hall’s care services move forward and fully believe in the vision and values that have been established.


One of the exciting things is that this is a completely new role at Middleton Hall and I am planning to use my knowledge and experience to add value to the important services that we provide to our residents and families as well as our care teams.


Having initially qualified as a Registered Nurse, I have spent all my career predominantly in the private healthcare sector working with some local smaller companies, as well as larger national care providers. During this time, I have developed my managerial and leadership skills working in different roles within the sector, from Care Home Manager, Regional Director and Operations Director, before joining Middleton Hall.


As Care Director at Middleton Hall, I am responsible for providing clinical and some operational leadership and with the support of the Co-owner team, am focused on Middleton Hall being established as a provider of high-quality care and wellbeing and developing a motivated and engaged care services team.


In my spare time, I enjoy watching all types of sports, particularly rugby and trying to play a bit of golf.

Debby

Debby McGinnes

Job Title: Head of Care and Quality - Registered Manager Joined: 2000

Debby qualified as a nurse in 1984 and spent the early part of her career working for the NHS (older people, accident and emergency and surgical). Debby then moved into the private sector and worked in a private hospital in Grimsby, working on surgical wards and managing occupational health, whilst also working part-time as a tutor at the local college. Training has always remained an important part of her role now.


Throughout her career, Debby always admired older people because of their life stories that make that person unique. A passion she still holds today.


Debby is interested in holistic medicine and qualified in Reiki as well as Indian Head & Swedish Body Massage. Whilst at Middleton Hall, she achieved a first-class honours degree in dementia studies.


She built on this with further dementia training by becoming a Positive Approach to Care (PAC) trainer with Teepa Snow.


Debby enjoys the variety of her role - every day at Middleton Hall Retirement Village is different. Teamwork is essential as everyone has a role to play in making a difference to the lives of older people and supporting them to live their best lives


What makes working at Middleton Hall worthwhile? When you see a special moment between a member of staff and a resident when they really connect.

Sheenagh

Sheenagh Young

Job Title: Middleton Oaks Care Manager Joined: 2010

Sheenagh is responsible for the care and well-being of 16 residents predominately with dementia and a team of 30 Co-owners in Middleton Oaks. Her team are responsible for every aspect of their care; cooking, cleaning, caring for and entertaining all Middleton Oaks residents.


Sheenagh's team ensures that person-centred care is provided, and achieves this due to the relationships they build with their residents. The team in Middleton Oaks don't see themselves as a care facility; they see themselves as home.

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