Middleton Hall Retirement Village

Middleton St George, Darlington DL2 1HA
Review Us
9.9 68 Reviews
  • Middleton Hall Retirement Village, Darlington
Middleton Hall Retirement Village is an award-winning, purpose-built retirement community set in a beautiful 45-acre estate that offers a range of residential care services and supported apartments. Independent retirement living apartments and bungalows are also available to purchase on site.

The care services offered include:

Middleton Grove - supported apartments in the historic heart of Middleton Hall offering spacious and comfortable rental accommodation. Care support, housekeeping and dining services are included to enable residents to enjoy an independent lifestyle.

Middleton Court - a higher dependency care service designed for people living with, for example, a progressive neurological condition such as Parkinson’s disease, those recovering from a stroke and people requiring a higher level of physical care, such as a needing a hoist to help with mobility difficulties.

Middleton Gardens - residential care in bright and spacious ensuite rooms with communal dining and sitting areas, supported by friendly and professional care teams.

Middleton Oaks – three households providing innovative small group living facilities for up to 8 people living with dementia or memory difficulties. A lifestyle where residents can participate in different events and use all the facilities available on site is promoted.

All residents are supported to stay active and independent and daily activities and regular trips are organised. Residents, their families and friends can enjoy the village’s extensive community amenities including the Orangery café and shop, restaurant, library, art studio and the estate, with sports pavilion, bowls, boules and pitch and putt, woodland walks and community allotments.

The onsite Health and Wellbeing Centre team also assist residents to use the gym and fitness studio, swimming pool, jacuzzi and therapy rooms and undertake one-to-one sessions.
Show Middleton Hall Retirement Village on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1639 – £2281
  • Self-Funded Residential Dementia Care: £1712 – £2354
  • RESPITE Self-Funded Residential Care: £1803 – £2274

Care fees are based on Middleton Hall's individual assessment of care needs, which determines the most suitable type of care service best placed to meet the person's needs. The fee rates vary depending on the type of care required and the type of care service within Middleton Hall. For more information about fees and charges and what is included within the fee rates, please contact Middleton Hall for further details.

These prices are only a guideline, please contact Middleton Hall Retirement Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Middleton Hall Retirement Village

Person in charge

  • Debby McGinnes (Head of Care & Quality)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (4)

Visiting

  • Open visiting policy and visitors welcome at any time.

Parking

  • Parking is freely available in car parks near Reception.

Middleton Hall Retirement Village Reviews (68)

9.9

Middleton Hall Retirement Village has a Review Score of 9.9 (9.879) out of 10, based on 25 reviews in the last 2 years.
Over all time Middleton Hall Retirement Village has 68 reviews.

Overall Experience
  • 65
  • 3
  • 0
  • 0
  • 0
Date Published
  • 68
  • 8
  • 15
  • 25
  • 43
Reviewer Connection to Middleton Hall Retirement Village
  • 24
  • 12
  • 11
  • 8
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 21-40
Review from Debbie S (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in Middleton Oaks from November 2022 until very recently. The unique environment based on a family living model, of this amazing residence, meant that my father absolutely thrived during his time here. We had wonderful walks around the extensive grounds, he was able to continue
his hobby of swimming due to the spa facilities available and he took part in day trips out with the other residents, which he really enjoyed. His quality of life was enhanced by the enormous amount of care, attention and friendship from the excellent, well-trained staff and managers; he truly felt welcomed as a part of the Oaks family group. As an Alzheimer's sufferer, the small number of residents in his house was extremely beneficial; he was able to form good friendships with the residents and the fact that the same staff were based in each house meant that they became familiar to him, despite his Alzheimers. I cannot recommend Middleton Oaks, part of Middleton Hall, highly enough.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to write this review and for your kind and very positive words about the care your dad received and also of the team at Middleton Oaks. We believe that the smaller style setting has real benefits for those living with different forms of dementia, and it is always good to have this recognised and acknowledged by family members. I will pass on your comments to the care teams and share them with the senior management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian V (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The fact that Middleton Hall Retirement Village is employee-owned, makes it unique and is reflected in the way the care home is run and the quality of care given to residents. I have never doubted that my mum is in good hands, and I know that, despite it being a challenge sometimes, she is treated
with care and respect.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and for the positive comments about Middleton Hall, and the care that your mum receives from the team in Middleton Gardens. I will share your feedback with the teams involved and also with the Senior Management Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith G (Wife of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not rate Middleton Oaks more highly. Words such as outstanding, impeccable, professional and superb barely do justice to this facility, truly a ‘home’, that cared for my husband, and by extension his family, at a time of his greatest need. Combining professional knowledge with human warmth,
the carers were empathetic, proactive and knowledgeable. Anticipating my husband’s every need, they provided exemplary care based on a deep understanding of both his health and personal needs. When such a level of professionalism is situated in a beautiful building, surrounded by peaceful and extensive grounds, with facilities that would do justice to a first-class hotel, the combination is truly remarkable. I recommend Middleton Hall wholeheartedly and without reservation. Thank you!
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and sharing such warm and personal comments about the team who cared for your husband at Middleton Oaks. I know it is a big decision when a family member requires 24-hour residential care and I am pleased that you found the teams involved, knowledgeable, professional and most of all, very caring in providing individualised care for your husband. We are all proud of the environment and facilities we have at Middleton Hall, and it is very kind of you to recognise these as well as the care provided. I will pass on your comments to the different teams, as well as share them with the senior management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas G (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in care for the final 11 months of his life. There are no words to express my gratitude to everyone at Middleton Hall. Every single thing was outstanding. If there were 100 stars on the review I would give it 100 stars. I will not be able to say thank you enough times to every member of
staff who treated my father with kindness and dignity. The management was so professional. The room and the facilities were first-class. The food was outstanding. But I’ll keep coming back to the staff and tell anyone who is reading this that the staff are the most amazing people. I visited regularly and each time I left I knew that my father was safe. Choosing Middleton Hall was the best decision we made. We had looked at a number of homes but the beauty of Middleton Hall made it our number one choice. It has wonderful walks around the grounds. There are regular activities for every person there. The gym and the people who worked with my dad were fantastic. Thank you Middleton Hall.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and for your very kind words about the team at Middleton Oaks and the others involved with your father's care at Middleton Hall. I am pleased that you found the facilities at Middleton Hall of a high standard and that the care delivered from all departments reflects the quality that we aim to achieve for all residents. I will pass on your comments to the different teams, as well as share them with the senior management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerald O (Resident) assisted by family/friend published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are first-class and it is very well-run. No complaints. Everything you need is at your fingertips. Food is generally okay. Enjoyed the fish. Made use of the gym and swim.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review which is appreciated. We are pleased that you had a positive stay at Middleton Hall and enjoyed the facilities. Best wishes, Colin.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Son of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care given to my father in Middleton Court. A great team who have made him feel welcome and part of the community.
Stunning grounds have given him a beautiful view every day from his window where he loves to watch the wildlife.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and for your very kind words about the team at Middleton Court. I will pass on your comments to the team, as well as share them with the senior management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline L (Sister of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Middleton Hall Retirement Village is set in a wonderful location in acres of immaculately maintained grounds.
I have personally been very grateful for the grounds and maintained paths as I have recently been pushing my brother out and about whilst the weather has been so pleasant.
We visit the chickens
and ducks housed in a lovely open fenced area and walk past other areas of the village chatting to staff and residents on the way.
The staff are all amazing, truly dedicated and nothing is ever too much bother.
As a family, we highly recommend this beautiful retirement village which caters for independent residents through to highly dependent residents.
The home even has a unique unit caring for those with dementia in such a special way.
We can highly recommend Middleton Hall Retirement Village which does have lots of activities available for those able to partake.
A big thank you from our family for the wonderful care my brother has received and is still receiving.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and for your very kind words. I am pleased that you speak highly of the care your brother receives as well as the co-owners within the care and wider teams. I will pass on your comments to the teams, as well as sharing with the senior management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Niece of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Middleton Court which is part of Middleton Court is a very caring care home. The staff are very caring and helpful, a lovely ambience and nothing is too much trouble.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and for your kind words, which I will share with the care teams.
Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicki T (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother visited Middleton Grove independent living apartments for a short stay to help her decide whether she would like to move there permanently. She loved it so much, she decided she didn't want to return home and is now permanently installed in a beautiful apartment with all her own furniture
and belongings around her. The concept of independent living with care support on hand at all times is quite unique in this part of the UK and enables the very elderly to live life to the full. We have been truly delighted with the quality of the accommodation and the beautiful grounds as well as the quality of the food and cannot rate highly enough the way staff support and treat the residents with great respect and care. Mam is so very happy - everything she needs is attended to with a smile and most of all she has companionship and the support she needs to enjoy her final years. We cannot fault anything - with the added reassurance of proactive help at hand at all times.
Reply from Ellie Foreman, Marketing & communications executive at Middleton Hall Retirement Village

Thank you for taking the time to leave this lovely review. We're glad your mother made the decision to join us permanently and it's great to hear she is enjoying her time in Middleton Grove. I will make sure to pass on your positive comments to the team.
Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia A (Respite Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed in the Grove for a one-week stay to try before deciding if I wanted to buy. I have been very impressed with the whole set-up, from everybody being so friendly and welcoming to all the activities, and the cleanliness is top class. The staff are amazing. I feel you would never feel lonely - always
have someone to talk to and help. Thank you so very much.
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and for your positive comments, which I will share with the Middleton Grove team and the other support services. We are glad you enjoyed your short break and had a pleasant stay. We are working on some new menus, which we hope will improve the dining experience for all. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lilian C (Respite Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I enjoyed my stay at Middleton Hall, the staff were very helpful and caring. They were very accommodating, I had my breakfast in my room every day and ate in the dinning rooms for other meals. The café was really nice when I had visitors (to take them to).
Reply from Colin Inglis, Care Director at Middleton Hall Retirement Village

Thank you for taking the time to complete this review and we are pleased that you enjoyed your stay. We look forward to welcoming you back soon. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janine T (Daughter-in-law of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As you turn into the driveway, you can be forgiven for thinking that you are entering a National Trust property. The Middleton Hall acorn logo is very like that of the National Trust and the beautiful gardens are certainly worthy of National Trust status. On fair weather days, many residents of Middleton
Hall are out walking the pretty pathways, visiting the fountained pond with its ornamental carp, checking out the allotments, or else feeding the very happy hens. Middleton Hall is an exceptional place. It is a well-run unit, an employee-owned business. The level of care is reflected in this joint possession. My mother-in-law, who moved into Middleton Hall Oaks last year, a section classed as assisted living, constantly observes that “this is such a nice place to be”. She is treated with respect and camaraderie. She has a wealth of things to do, is taken out on trips (recently re-introduced) she can take her strong, sweet coffee in to the airy Orangery at Middleton Hall Grove. We reckon that it’s a good as it gets when you are just 93.
Reply from Oliver Welham, Marketing Assistant at Middleton Hall Retirement Village

Thank you for taking the time to leave this lovely review. We're very proud of our estate here at Middleton Hall Retirement Village which recently won the Small Village category in the Northumbria In Bloom awards. We're glad your mother-in-law is enjoying her time in Middleton Oaks and I will pass on your lovely comments to the Middleton Oaks team.


Best Wishes,


Oli Welham

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan H (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Middleton Hall for its extensive facilities and above all, the welcoming atmosphere throughout.
My mother has complex needs and the team of friendly staff do their utmost to provide high quality care and, very importantly, to maintain her dignity. Moving there was a step that she
was anxious about taking but it has proved the best decision all round. Thank you.
Reply from Oliver Welham, Marketing Assistant at Middleton Hall Retirement Village

We are very pleased the decision to move into Middleton Hall has proven to be the best decision for you and your family. Thank you for taking the time to leave a review and if we can ever be of assistance please don't hesitate to get in touch. Best Wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the final 20 months of her life at Middleton Hall in both residential and palliative care. At all times she was safe, treated with dignity and care. The advent of the pandemic could have been very stressful if she had not been so well looked after, visitor pods were introduced very quickly
so that family members could continue to visit. Thank you to everyone who lives and works at Middleton Hall.
Reply from Oliver Welham, Marketing Assistant at Middleton Hall Retirement Village

Thank you for taking the time to leave us such a lovely review. We are very glad that you felt your mother was well looked after here at Middleton Hall. I will pass on your thanks to the relevant teams. Best Wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eve L (Respite Resident) assisted by family/friend published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and considerate. If I need full-time care I would like to come here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Respite Resident) assisted by family/friend published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I thoroughly enjoyed my two weeks of respite stay. I had some very nice walks around the grounds. I enjoyed using the spa facilities and assisted swimming sessions. I enjoyed the company of people and I was impressed by the range of activities available.
Reply from Jan Hargrove, Marketing Co-Ordinator at Middleton Hall Retirement Village

We're glad to hear you enjoyed your short stay break with us. Thanks for taking the time to let others know.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia G (Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff pleasant and helpful.
Nothing too much trouble.
Lovely room and excellent food.
Good facilities eg library, art room, spa, swimming pool.
Beautiful gardens, 2 restaurants, my particular favourite is The Orangery - I ate there every day.
Perfect place to recuperate (as in my
case).
Reply from Jan Hargrove, Marketing Co-Ordinator at Middleton Hall Retirement Village

How nice of you to take time to give a review! We enjoyed having you and are glad you are feeling better. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and cheerful staff.
Happy and settled residents.
The staff keep me informed of any changes in mum's condition and are very understanding.
We can have open and honest conversations about mum's needs.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thank you for taking the time to let us know your comments. Indeed, our relationship with families of residents is very important. We are glad to know you feel 'in touch'.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison R (Daughter of Resident) published on 23 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Middleton Hall since March this year. I cannot praise it highly enough. The staff are wonderful, always going out of their way to provide outstanding care. The facilities are excellent and the accommodation extremely comfortable. It is a beautiful place which deserves its
outstanding rating.
Reply from Jan Hargrove, Marketing at Middleton Hall Retirement Village

Thank you for this lovely review. It is residents like your mum that make Middleton Hall special!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin G (Son of Resident) published on 16 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Middleton Hall is a special place. Our family is fortunate that it was my mother's home for the last 5 years of her life as her dementia progressed, until her death in May this year. Through this whole period, despite the ups and downs of the dementia journey, she received the most wonderful support
and care from everyone at Middleton Hall. This came mostly from the outstanding staff in Family Living / Middleton Oaks; but many others made major contributions including reception staff, Orangery staff, gardeners, the staff of other services and the residents. Together they all make Middleton Hall a real community where there is mutual respect, support and a good deal of happiness. The management were ambitious and innovative both in terms of developing their care for my mother as an individual, but also for residents with dementia in general e.g. building the Middleton Oaks facility. Middleton Hall deserves all the recognition it receives if only all care homes were like this.
Reply from Fiona Green, Marketing Manager at Middleton Hall Retirement Village

Thank you for your kind words. Your feedback and comments are very much appreciated by all the team at Middleton Hall.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Middleton Hall Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Middleton Hall Retirement Village is calculated as follows: ( (265 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 297 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Middleton Hall Retirement Village is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 04 Sep 2025

Please contact us for further information about our policy for admissions and viewings at the current time.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (3)

Colin

Colin Inglis

Job Title: Care Director Joined: 2021

I was honoured and excited to be join the team at Middleton Hall Retirement Village as their Care Director on March 1st 2021. With this role, comes the opportunity to shape, develop and influence how Middleton Hall’s care services move forward and fully believe in the vision and values that have been established.


One of the exciting things is that this is a completely new role at Middleton Hall and I am planning to use my knowledge and experience to add value to the important services that we provide to our residents and families as well as our care teams.


Having initially qualified as a Registered Nurse, I have spent all my career predominantly in the private healthcare sector working with some local smaller companies, as well as larger national care providers. During this time, I have developed my managerial and leadership skills working in different roles within the sector, from Care Home Manager, Regional Director and Operations Director, before joining Middleton Hall.


As Care Director at Middleton Hall, I am responsible for providing clinical and some operational leadership and with the support of the Co-owner team, am focused on Middleton Hall being established as a provider of high-quality care and wellbeing and developing a motivated and engaged care services team.


In my spare time, I enjoy watching all types of sports, particularly rugby and trying to play a bit of golf.

Debby

Debby McGinnes

Job Title: Head of Care and Quality - Registered Manager Joined: 2000

Debby qualified as a nurse in 1984 and spent the early part of her career working for the NHS (older people, accident and emergency and surgical). Debby then moved into the private sector and worked in a private hospital in Grimsby, working on surgical wards and managing occupational health, whilst also working part-time as a tutor at the local college. Training has always remained an important part of her role now.


Throughout her career, Debby always admired older people because of their life stories that make that person unique. A passion she still holds today.


Debby is interested in holistic medicine and qualified in Reiki as well as Indian Head & Swedish Body Massage. Whilst at Middleton Hall, she achieved a first-class honours degree in dementia studies.


She built on this with further dementia training by becoming a Positive Approach to Care (PAC) trainer with Teepa Snow.


Debby enjoys the variety of her role - every day at Middleton Hall Retirement Village is different. Teamwork is essential as everyone has a role to play in making a difference to the lives of older people and supporting them to live their best lives


What makes working at Middleton Hall worthwhile? When you see a special moment between a member of staff and a resident when they really connect.

Sheenagh

Sheenagh Young

Job Title: Middleton Oaks Care Manager Joined: 2010

Sheenagh is responsible for the care and wellbeing of 16 residents predominately with dementia and a team of 30 Co-owners in Middleton Oaks. Her team are responsible for every aspect of their care; cooking, cleaning, caring for and entertaining all Middleton Oaks residents.


Sheenagh's team ensures that person-centred care is provided, and achieves this due to the relationships they build with their residents. The team in Middleton Oaks don't see themselves as a care facility, they see themselves as home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Middleton Hall Retirement Village to verify any information. View our terms and conditions. Middleton Hall Retirement Village has an Enhanced Service - more info.