Rydal Care Home

Rydal Road, Darlington DL1 4BH
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9.5 37 Reviews
  • Rydal Care Home, Darlington
Rydal Care home, situated in Darlington, offers residential care as well as nursing care, respite care, palliative care and specialist care for those living with dementia.

The home has a caring team of nurses and care workers willing to give residents the choice and respect they deserve.

Residents are included in the decision-making process whether it involves how they decorate their bedroom or what activities take place in the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £950
  • Self-Funded Residential Dementia Care: from £950
  • Self-Funded Nursing Care: from £1050
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £1050
  • RESPITE Self-Funded Nursing Care: from £1100

These prices are only a guideline, please contact Rydal Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natalie Young (Manager)

Local Authority / Social Services

Admission Criteria

  • Separate unit for mentally disordered patients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Rydal Care Home Reviews (37)

Total of 37, showing 21-37
9.5

Rydal Care Home has a Review Score of 9.5 (9.478) out of 10, based on 16 reviews in the last 2 years. Over all time Rydal Care Home has 37 reviews.

Overall Experience

  • 22
  • 12
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  • 0
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Date Published

37
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Review from J L (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late husband was nursed and cared for until his death. The staff treated him with care and compassion and gave me support. I have only admiration for staff as it's not an easy job to do. Just as emotional/physical for them as well as me. A big thank you to the managers and staff.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words Jennifer, caring for your husband was an absolute pleasure and our relationship will continue. Kind Regards Natalie

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Review from Sophie C (Sister of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been living in Rydal Care Home receiving rehabilitation, he has progressed so much he is now able to return home to live independently. This is down to the hard work of the physios, occupational therapists and also the kind and caring staff. They all go above and beyond, nothing is too
much for them. And my brother cannot praise them all enough. The management team are all friendly and welcoming - they always answer the door with a smile! Thank you!

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you, we have enjoyed caring for your brother and seeing the progress that he has made.

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Review from Paul S (Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be excellent. They have always been really helpful and made my dad's stay as comfortable as it can be. He seems settled now and that is a comfort to know he is well looked after.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you, Paul, it is great to hear your positive feedback. kind regards.

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Review from M M (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is getting very well looked after and staff are so lovely and caring. Nothing is too much trouble for them. I've also found them very supportive of myself and feel I have made new friends.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Good Afternoon M M, thank you for your lovely words, we are here to support our residents but also our families and we hold this ethos close to us.

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Review from Keith C (Son of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always caring and thoughtful. They treat my mother with respect and decency.
My mother has been in the home now for two years, and her health has predictably declined. The staff have consistently given excellent care and support to the family.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you Keith, taking care of your mother is a privilege to us all.

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Review from Roz A (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Rydal Care Home is amazing by the employees who care for the residents.
I have both my mum and dad at Rydal and their care is excellent. It’s reassuring to see them dressed in fresh clothes every day, clean and their personal care is good.
I see the employees show dignity and respect
for the residents which is an absolute necessity. I believe the employees really care for the residents and in many cases treat them as family members.
I would recommend Rydal to others.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your lovely words, looking after your parents is an absolute pleasure. Kind Regards.

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Review from S W (Granddaughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home, the care is second to none. I was really apprehensive about my grandad going into a home but all staff put me at ease and nothing was too much for them. I’m pleased he got to spend the final part of his life surrounded by love.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Good afternoon, thank you very much for your lovely words, caring for your grandfather was an absolute pleasure. Thank you

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Review from David A (Son of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after by kind and caring staff. His room is clean and pleasant, he is always clean and nicely dressed. The care home is a friendly happy place.
Communication and information to and from the home are maintained throughout the year. The staff always make a fuss about Dad and create
a good living environment for him.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words, the staff are Rydal strive to deliver excellent care for those living here. Thank you

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Review from Jo T (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful although, no doubt through government cutbacks to funding, there sometimes doesn’t seem to be enough considering the needs of some residents. Mum needs considerable care and her needs are increasing meaning two staff are needed for movement and this can mean considerable
pressure on those trying to care for many.
The environment is welcoming and the facilities good although at times I feel Mum would benefit from more stimulation.
Communication, for example, a monthly newsletter, would be helpful.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Good afternoon, thank you for your lovely words, I will bare in mind all of the recommendations and I will ensure that I implement the things that you have suggested. Many thanks

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Review from Dawn C (Niece of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has lived in the home for over four years and is very happy here. She is generally clean and well-presented when I visit. The staff are very welcoming and friendly, and my aunt has her favourites! Her bedroom is spotless whenever I pop in, with fresh, clean bedding. I am informed if there are
any changes in her health and when her toiletries or spending money needs topping up. Activities are provided for the residents, and I'm sure my aunt takes part. I do, however, feel that the huge increases in her fees are excessive, even taking into account the cost of living rises. Overall, I am happy with her care as she is happy.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words, Dawn; looking after your aunt is a privilege.

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Review from Mavis B (Wife of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the whole team at Rydal. The leadership and organisational skills of the manager are unbeatable. My husband is happy and well cared for and I always feel the whole team are looking out for me as well. They go above and beyond in all they do.
Keep up the good work. If
all care homes could follow your example no one need have any concerns about their loved ones.

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Review from Ian W (Friend of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff, especially the senior staff, outstandingly sensitive and caring at all times whenever I visited. It was nice to see all staff working as a team.

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Review from Avril A (Wife of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with care at Rydal, it may not be the most modern care home but it has everything the residents need, it has a warm atmosphere, the lounge is pleasant, dining room, and also bedrooms. The most important thing for me is the level of care and compassion the staff give to my partner.
The staff are first class, they treat the residents with utmost care and respect their dignity. All my partner's needs are met. I also would like to say the nurses are first class. I would also like to point out that the management has an extremely challenging job, which they carry out professionally and again are very caring and supportive. They have a fabulous activities coordinator who goes above and beyond. Whenever I visit the home my partner is in clean clothes, shaven, fresh and clean. It reassures me and if he could express himself I know he would tell me he feels happy and safe. Thank you to all the staff. Forgot to mention the food is also very good.

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Review from Maurice I (Husband of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring - they go the extra mile to help.

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Review from Louise S (Daughter of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A staff member today suggested Mum and I took Dad out today in a wheelchair. We were so nervous as he’s never been in our care since the day he went into a care home. Neither of us had ever pushed a wheelchair outside and we really didn’t know how Dad would react being away from the environment in which
he feels safe.
We were encouraged and set on our way with a smile and a wave.
The sense of it being just the three of us out together in the fresh air enjoying the sun was was wonderful. There was an ice cream van and I was able to buy Dad a ‘99’ again, something I’d thought I would never be able to do.


It probably seems a small thing but it has created a precious memory for us, and it may have been a fleeting memory for Dad due to his Alzheimers but equally as special. So the staff at this home don’t just care for your loved one. They care for the whole family. They recognise the little things that are important to you which make them exceptional.

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Review from Patricia B (Wife of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband was in the home from September 2016 until he died 5th April 2018. He could walk when he went in and something happened in Sept 2017 when I found him in agony in bed and he never walked again. I don't know what happened? He was hoisted everywhere. Left wet for hours in a wheelchair. The food
was rubbish. At the end, he refused to eat and drink. I used to take in yoghurts, coffee, orange juice and bottled water. I provided all of his bedding. Towels, toiletries, new clothes when his disappeared. They were always short staffed. His medication was given spasmodically.

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Review from Kathleen G (Niece of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are kind and patient. My aunt is often taken out by staff either on a visit somewhere or just to the local supermarket. There has been a problem with laundry but after speaking to the manager I am confident they are solving the problem. They are also about to decorate her room with her choice
of colour. When living some distance from the care home it is very important that I feel I can rely on the staff to look after my aunt and they are all doing a great job.

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Rydal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Rydal Care Home is calculated as follows: ( (128 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 180 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rydal Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Natalie

Natalie Sommerville

Job Title: Manager

Joined: 2020

Hi,


I am the home manager of Rydal care home.


Care is my passion, and making a difference to people brings me a lot of joy and satisfaction.


I’m also passionate about creating a lovely friendly welcoming home environment for families as well as families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rydal Care Home to verify any information. View our terms and conditions. Rydal Care Home has an Enhanced Service - more info.