Review from Elizabeth D (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum has been cared for in Chasedale now for over 2 years. The care is second to none. Her needs are met way beyond expectation. The carers are wonderful, the food is excellent and her personal hygiene is lovely. I can be at ease knowing she is safe and part of a caring happy family.
Well done Chasedale.
5 stars.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor
Thank you, Elizabeth, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chasedale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M A (Wife of Resident) published on 11 January 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband moved to Chasedale Care Home in November. I feel I made an excellent choice as my husband, with the help of staff, has settled well. The staff are incredible, very patient with him, looking after his every need.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan R (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
On behalf of my father's transfer to Chasedale, because of it being an all-male resident's unit, his problematic behaviour has settled and as a result of that unit, the staff are coping, with their experience, of dealing with male residents and behaviour challenges. On visiting he appears well, clean
and tidy, uncomplaining, although he has his mixed-up, anxious times and can be challenging in the evenings/night time.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor
Thank you, Joan, for letting us know how we are doing at Chasedale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
After my last visit the staff were fantastic with my dad, really seemed to care. Thank you.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne B (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Communication: Very effective, provided information via telephone conversation in view of the care home, care provision, care team, facilities and services.
Assessment: Staff took full medical history to acknowledge Mam's physiological, psychological, sociological and spiritual needs to help identify
her appropriate level of care within her two-week respite stay.
On arrival: Staff were welcoming, attentive and friendly.
Quality of care: Provided high standards of care.
I felt reassured and happy with Mam's overall care/stay.
Reply from Olivia Shields, Marketing Assistant at Blythgate Manor
Thank you, Anne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chasedale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Husband of Resident) published on 28 January 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I feel that my wife is treated with respect and professional care.
Reply from Olivia Shields, Marketing Assistant at Blythgate Manor
Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Sister of Resident) published on 9 January 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I find the staff very helpful, very understanding and very patient with service users. Also, the management is very cheerful, helpful and is very approachable even when very busy. I am very satisfied with the service at Chasedale Care Home.
Reply from Olivia Shields, Marketing Assistant at Blythgate Manor
Thank you, Margaret, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer M (Aunt of Resident) published on 23 November 2018
Submitted via Website • Report
Overall Experience2.0 out of 5
Over the past few visits, I have found the situation becoming more intimidating as a result of actions of some of the patients.
There appears to be a shortage of staff because the last time I was there, there were only 2 staff on duty and were attending to 2 patients who needed changing and another
patient who was aggressive by throwing a plate on the floor and shouting. This is not very nice when visiting a relative and can be quite frightening in such situations.
There have also been other occasions when other patients have been aggressive towards each other, even on occasion making approaches to visitors. In my opinion, this appears to be due to under staffing.
Reply from Ronnie Cavanagh, Marketing at Blythgate Manor
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please, could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided? We look forward to hearing from you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L A W (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mam was happy to be there was looked after well, her needs were taken care of and she enjoyed the company. I would not hesitate in her going in again. The staff were friendly and interacted with the residents.
Reply from Ronnie Cavanagh, Marketing at Blythgate Manor
Thank you, for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan D (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Staff are fantastic (don't know how they cope).
Friendly place, quiet relaxed.
Reply from Ronnie Cavanagh, Marketing at Blythgate Manor
Thank you, Alan, for letting us know how we are doing at Chasedale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John D (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very pleasant care home. The staff are all very good and take great care of my father. The level of care is excellent.
Reply from Ronnie Cavanagh, Marketing at Blythgate Manor
Thank you, John, for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen Y (Wife of Resident) published on 14 August 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Nearly all of the carers at Chasedale have exceptional caring standards. They will do anything they possibly can to help the residents and family.
They are very dedicated to their roles and genuinely care for the welfare and happiness of service users.
Most staff work exceptionally hard and do their
best.
Reply from Ronnie Cavanagh, Marketing at Blythgate Manor
Thank you, Maureen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chasedale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W G (Daughter-in-law of Resident) published on 15 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
We cannot speak highly enough of Chasedale and the caring, approachable, lovely staff team. Dad was very poorly when he was transferred nearly two years ago due to his increased nursing EMI care needs. The nurses and carers have been fabulous, he has received the most dignified, caring care and we cannot
praise all the carers enough. They are always welcoming, friendly, interested and caring even though they have the most difficult job. They have been such a support to us and just knowing that dad is looked after so well makes us feel more settled. Communication is great, dad is always well presented even though he is nursed in bed. They have given us an extra two years we never dreamt we would have. The home came recommended to us and based on our personal experience, we would not hesitate to recommend Chasedale.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Blythgate Manor
Thank you for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Friend of Resident) published on 21 December 2017
Submitted via Postal Card • Report
Overall Experience1.0 out of 5
This home needs a total overhaul, everywhere in the home is very very shabby. It's totally unfair for the residents to live in this very rundown place. Personally, there isn't enough staff to care for the people placed there. Some of the care is very slap happy. Food given to residents is totally not
acceptable. Rooms are very dark and very basic. Food is transferred by trolley (food not covered), every time I have visited the home staff are gathered outside smoking, also cigarette butts litter the area, just because people suffer from dementia doesn't mean they have to do without a proper standard of living. Respect and treated like human beings and not having to end their lives in a depressing place like this.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Blythgate Manor
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T J (Niece of Resident) published on 6 December 2017
Submitted via Postal Card • Report
Overall Experience2.0 out of 5
Management not interactive. Do not know about service users or names. Carers inappropriate towards service users, pulling faces, eating their food, speaking nastily.
No prompting coaching to take medication just left on the table. Breakfast left out until 12pm. People not dressed, rooms untidy and
dirty. No handrails or seat raisers. Visitors not kept in touch with about other visitors. Staff not knowing a great deal about patients. Food portions too small for some residents.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Blythgate Manor
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Husband of Resident) published on 6 July 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
An excellent care home. Good all round attention to residents and their needs, in a clean and pleasant environment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen D (Daughter of Resident) published on 22 June 2017
Submitted via Website • Report
Overall Experience4.0 out of 5
After many months of worrying over the day that Dad we knew would need full time nursing care the day arrived. Although only in Chasedale 6 months, this team has left a huge lasting impression on our hearts. Dad was precious to us and they treated him in this fashion. In his final weeks you saw that
this was more than a job to these carers, they hugged and gave him a peck on the cheek every night at the end of their shift I think just in case he was no longer with us the next day. They looked into his eyes when they spoke to him it was never a chore. They reassured us that he was in safe hands which they did with such dignity and care. we owe them a lot. Dad is at peace now and they made that journey a little easier. We thank you all from the bottom of our hearts thank you from our family to the Chasedale family xxx
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann S (Sister of Resident) published on 19 June 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My sister has just died in April 2017. She had Alzheimers and had been in Chasedale for 2 and a half years.
The care, love and devotion given by staff, it's not a job to them, more a vocation.
Cannot thank them enough.
They really care for their patients.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley M (Husband of Resident) published on 12 June 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband went into Chasedale at Blyth in January 2017. He was aggressive - it took four carers to change him. He wouldn't eat very unhappy. After a few weeks they managed to take only one career to change him. He now eats everything, has put weight on and is happy - he smiles and laughs at staff
dances. He still knows the family which we cherish at the moment. It helped us so much to know he is cared for so well, is safe and is always clean and happy. After the previous home, he was in it's like a miracle. The staff are all amazing and very caring with all the residents. My family and I can't thank them enough. I would recommend Chasedale to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert R (Husband of Resident) published on 31 March 2017
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My wife was placed into care in Chasedale approximately 18 months ago after I had looked into homes within a reasonable travel distance. I have been more than satisfied with her care over this time even though at the time I was very reluctant to allow placing her into any home. I have found the management
personnel, the nurse and the carers to be concerned and caring. Everyone I have met is helpful and knowledgeable and they keep me informed about my wife's sleeping, behaviour etc. I visit every day and have seen "difficult" situations being handled so well and nicely.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blythgate Manor to verify any information. View our terms and conditions. Blythgate Manor has an Basic Service - more info.
