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Lifestyle Care (North East) Opco Ltd Reviews (203)
Reviews posted for members of Lifestyle Care (North East) Opco Ltd
Review of
Eastside Gardens
from Joanne K (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding care and compassion towards all clients
Staff engaged in making sure the residents get the best experience they can
Engagement with families and regular opportunity to see visible leadership daily in all areas
Staff engaged in making sure the residents get the best experience they can
Engagement with families and regular opportunity to see visible leadership daily in all areas
Reply from Nicola Bowles, Chif Operating Officer at Eastside GardensThank you very much for your comments. I will pass these on directly to the care team who will delighted.Nicola.
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Review of
Bluebell Manor
from J E (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum is so happy and very well looked after in Bluebell Manor. She has been there for almost 1 year and has been cared for to the highest standard. The food is fantastic the dining hall is always spotless. The day to day activities on offer are really good and the staff who organise them are so caring
and patient. The home is currently undergoing modernisation and is being done in such a way the residents don't know it's happening. I would not hesitate recommending Bluebell Manor
Reply from Nicola Bowles, Chif Operating Officer at Bluebell ManorThank you very much for your kind words.The staff at Bluebell will be very happy with your comments - I will ensure they are passed on.ThanksNicola.
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Review of
Bluebell Manor
from Debbie F (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Bluebell Manor Care Home for a few years now. Myself and extended family members have been impressed from day one with the level of care provided to my mum by the staff. The staff treat all residents with the utmost respect, care and compassion. No matter what time you
call, either in person or on the phone, you are met with a warm welcome. We are so grateful to everyone at Bluebell Manor Care for everything you do.
Reply from Nicola Bowles, Chief Operating Officer at Bluebell ManorThank you very much for your kind words. I will make sure your review is shared with the team.
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Review of
Eastside Gardens
from J K (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are amazing! They looked after mam so well. Everywhere was very clean and tidy. There was plenty going on to keep the residents occupied. Family always made welcome. We were kept informed at all times.
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Review of
Bluebell Manor
from Emma P (Granddaughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My grandma is in for respite after a fall, I was a bit dubious after I'd heard bad reviews but there were no places in Cramlington where we wanted her, this was all that was available. The drive up is very steep but plenty of parking! We often park in the town centre and walk over for a bit of fresh
air, a nice 10-minute walk. You need to be let into the home which is good security! The manager is friendly and staff say hello. I've found the activity coordinator and lady that works in the kitchen very friendly, helpful, are very welcoming and will do anything for you! My grandma's very stubborn but they are encouraging her to join in which is a great relief to us she's not just sat in her room. She does struggle with some staff but I think that's more because she's deaf. Her room's nice and we could change it around but only downside is she doesn't have her own bathroom where others do, which seems unfair when she's paying same price. Room and clothing are always clean and home doesn't smell like some do.
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Review of
Blythgate Manor
from M E (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Room for improvement!
Reply from Hannah Burke, Marketing Executive at Blythgate ManorThank you for your feedback. We appreciate you taking the time to share your views. All of the team are committed to providing the best possible care experience for all of our residents. If you would like to discuss any concerns, please don't hesitate to reach out to us at the home. Alternatively, please visit our Four Seasons Health Care website to find our feedback form. Thanks.
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Review of
Blythgate Manor
from H C (Daughter of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Mum was admitted in 2021 and, thanks to staff, went from being bedridden to fully mobile. However, this year has seen a change. Her appearance is dishevelled and her fingernails are overgrown and filthy. Clothes often crumpled from laundry not being put away properly. Sometimes she wears things that
aren't even hers.
It was requested that Mum be seen by a dentist and get replacement dentures (hers were lost in initial admission). She was apparently seen, but no dentures! She has lost a noticeable amount of weight and this is due to a combination of lack of dentures and her coeliac diet not being adhered to. The family do take in gluten-free goodies and drinks, but these are always found unopened in the room.
Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!
It was requested that Mum be seen by a dentist and get replacement dentures (hers were lost in initial admission). She was apparently seen, but no dentures! She has lost a noticeable amount of weight and this is due to a combination of lack of dentures and her coeliac diet not being adhered to. The family do take in gluten-free goodies and drinks, but these are always found unopened in the room.
Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!
Reply from Hannah Burke, Marketing Executive at Blythgate ManorThank you, for your comments about Chasedale care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We would like to reassure you that our Home Manager is investigating your concerns actively and has since been in touch. Should there be any further concerns, please contact the Home Manager directly. Thanks again.
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Review of
Eastside Gardens
from E D (Granddaughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We cannot fault the service and the care she has had. The staff are all friendly and accommodating and very understanding of the needs of our family member. Accommodation is suitable and has everything our family member needs. Having their own toilet has helped her keep her dignity and personal hygiene
up to scratch. Great service all round! Thank you.
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Review of
Eastside Gardens
from Charlotte R (Granddaughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very friendly and supportive, the staff are more than happy to answer any questions we have. The staff support my family when we visit to and assist us in communicating with her in the best way during her end of life care. I feel that my grandmother is cared for very well and I am confident
in the care she receives.
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Review of
Blythgate Manor
from Stuart J (Son of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has been resident for just over three months. During my visiting periods I have noticed all staff are very helpful and very pleasant in their duties. All are very informative of any events concerning my mother's care. Kept up to date with any falls etc. Very happy with her care.
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Review of
Blythgate Manor
from M E (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Generally, the care at Chasedale Care Home is good. Residents appear to be well looked after and appear to be treated with dignity and respect by the staff. I always get to be made welcome in the home and most staff are pleasant. Most of the problems I have experienced recently are 'nurses' forgetting
to give medication, which is not ideal.
Reply from Hannah Burke, Marketing Executive at Blythgate ManorThank you for your comments about your recent experience at Chasedale Care Home. Our residents’ well being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are sorry to hear of your concerns and would like to reassure you that our Home Manager is monitoring this directly. If you would like to discuss this further, please contact us at the home. Thanks again.
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Review of
Eastside Gardens
from J H (Daughter of Resident) assisted by family/friend published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mam is very happy here. The staff all treat her with respect and are all friendly with her. Family and friends when visiting. We have no issues.
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Review of
Eastside Gardens
from K L (Niece of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My auntie says that everyone is very lovely. She thinks the staff should know that they are amazing and she loves staying here. I am very happy with my aunties care.
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Review of
Eastside Gardens
from D S (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Mum has always spoken very highly about the care she has been receiving over the last year. We have always been kept informed of any issues and hope this level of care continues.
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Review of
Blythgate Manor
from Mark G (Husband of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Overall quite satisfied with the care home. The staff are friendly and seem to treat residents well, not sure about food as I am not there at meal times. The main concern is decor and furnishings in rooms as they are looking tired and shabby, also, lack of communication of what is going on. Although
I do get phone calls if there is any sort of incident.
Reply from Hannah Burke, Marketing Executive at Blythgate ManorThank you, Mark, for taking the time to leave our home feedback. All of our staff are committed to providing the best possible care experience for our residents, and it is very rewarding to have their efforts recognised. We have acknowledged the concerns you have and the suggestions you have raised. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review of
Bluebell Manor
from Dora M (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at East Riding since January 2019 and subsequently has been through the recent inspection and changes. Although the home was deemed by the inspection team as being inadequate in several departments I always thought that my mum was in good hands. Now, however, I can see the
improvements that have been made and am very pleased with the improvement in staffing levels and overall care of residents. I know how hard the staff are working to ensure that East Riding becomes the kind of home we would all wish our relatives to live in. My mum is very old (over 100) and needs an awful lot of care and attention in all areas of her life and I cannot fault the staff for the way in which they constantly seek to make things as safe and comfortable for her as they possibly can. Under new management, I can see East Riding becoming a first-class 'home-from-home' for its residents.
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Review of
Blythgate Manor
from S C (Son of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Quite happy with home overall.
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Review of
Eastside Gardens
from Sharon O (Sister of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Please, please do not send any of your relatives to this care home!
I have had to stay positive about this care home for my sister but unfortunately, I cannot any longer. I walked into this building tonight to collect my sister's things to take to hospital and didn't see one member of staff on her
I have had to stay positive about this care home for my sister but unfortunately, I cannot any longer. I walked into this building tonight to collect my sister's things to take to hospital and didn't see one member of staff on her
floor on the way in and on the way out then I went back two nights later to collect all of her belongings and that included a large TV and was not challenged by any member of staff on the way out and these were staff I had never seen before.
Reply from Hannah Burke, Marketing Executive at Eastside GardensThank you, Sharon, for taking the time to leave feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. Our home manager has an open-door policy and had you brought this to our attention, it would have enabled the home to undertake a full investigation at the time. Here at Howdon, we take all comments seriously and see them as an opportunity to improve the services we provide. Please reach out if you wish to discuss this further. Thank you again.
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Review of
Eastside Gardens
from Pat T (Wife of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband sadly had to go into full time care which started last year the difference for me was the genuine interaction from carers to the residents.
The staff never stop caring but not just for the residents they take time out to ask how I am doing. They make me feel welcome and will answer any
The staff never stop caring but not just for the residents they take time out to ask how I am doing. They make me feel welcome and will answer any
questions I have, if I cannot visit they will phone me.
The meals are lovely if my husband refuses them they will go out of their way to find something he will eat. There are drinks and snacks throughout the day too.
They have entertainment coordinators that will encourage residents to join in.
The cleaning staff are also amazing and they also take time to talk and care for us.
The handymen have been in my husband's many times as he has a tendency to take things apart they are lovely with him.
All office staff and management are also so friendly and again there if you have any concerns.
I would like to thank each and every one of you including the laundry staff and kitchen and hairdresser.
The meals are lovely if my husband refuses them they will go out of their way to find something he will eat. There are drinks and snacks throughout the day too.
They have entertainment coordinators that will encourage residents to join in.
The cleaning staff are also amazing and they also take time to talk and care for us.
The handymen have been in my husband's many times as he has a tendency to take things apart they are lovely with him.
All office staff and management are also so friendly and again there if you have any concerns.
I would like to thank each and every one of you including the laundry staff and kitchen and hairdresser.
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Review of
Eastside Gardens
from Paul P (Son of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam has been a permanent resident at Howdon Care Centre since last October and the care she receives is excellent. The staff are attentive and nothing is too much trouble. They always make time to chat with her and make her feel like a member of the family. The communication from the home is very good
and I'm informed immediately of any issues relating to my Mam.
Overall excellent service and care.
Overall excellent service and care.
Reply from Harriet Sharland, Marketing Administrator at Eastside GardensThank you, Paul, for letting us know how we are doing at Howdon Care Home. The care and well being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a lovely day.
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Lifestyle Care (North East) Opco Ltd own 3 Care Homes.
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