Care Homes Owned by Lifestyle Care (North East) Opco Ltd

Engagement with families and regular opportunity to see visible leadership daily in all areas

My Mum is so happy and very well looked after in Bluebell Manor. She has been there for almost 1 year and has been cared for to the highest standard. The food is fantastic the dining hall is always spotless. The day to day activities on offer are really good and the staff who organise them are so caring and patient. The home is currently undergoing modernisation and is being done in such a way the residents don't know it's happening. I would not hesitate recommending Bluebell Manor

My mum has been a resident at Bluebell Manor Care Home for a few years now. Myself and extended family members have been impressed from day one with the level of care provided to my mum by the staff. The staff treat all residents with the utmost respect, care and compassion. No matter what time you call, either in person or on the phone, you are met with a warm welcome. We are so grateful to everyone at Bluebell Manor Care for everything you do.

The staff are amazing! They looked after mam so well. Everywhere was very clean and tidy. There was plenty going on to keep the residents occupied. Family always made welcome. We were kept informed at all times.

My grandma is in for respite after a fall, I was a bit dubious after I'd heard bad reviews but there were no places in Cramlington where we wanted her, this was all that was available. The drive up is very steep but plenty of parking! We often park in the town centre and walk over for a bit of fresh air, a nice 10-minute walk. You need to be let into the home which is good security! The manager is friendly and staff say hello. I've found the activity coordinator and lady that works in the kitchen very friendly, helpful, are very welcoming and will do anything for you! My grandma's very stubborn but they are encouraging her to join in which is a great relief to us she's not just sat in her room. She does struggle with some staff but I think that's more because she's deaf. Her room's nice and we could change it around but only downside is she doesn't have her own bathroom where others do, which seems unfair when she's paying same price. Room and clothing are always clean and home doesn't smell like some do.

Room for improvement!

Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!

We cannot fault the service and the care she has had. The staff are all friendly and accommodating and very understanding of the needs of our family member. Accommodation is suitable and has everything our family member needs. Having their own toilet has helped her keep her dignity and personal hygiene up to scratch. Great service all round! Thank you.

The staff are very friendly and supportive, the staff are more than happy to answer any questions we have. The staff support my family when we visit to and assist us in communicating with her in the best way during her end of life care. I feel that my grandmother is cared for very well and I am confident in the care she receives.

My mother has been resident for just over three months. During my visiting periods I have noticed all staff are very helpful and very pleasant in their duties. All are very informative of any events concerning my mother's care. Kept up to date with any falls etc. Very happy with her care.

Generally, the care at Chasedale Care Home is good. Residents appear to be well looked after and appear to be treated with dignity and respect by the staff. I always get to be made welcome in the home and most staff are pleasant. Most of the problems I have experienced recently are 'nurses' forgetting to give medication, which is not ideal.

Mam is very happy here. The staff all treat her with respect and are all friendly with her. Family and friends when visiting. We have no issues.

My auntie says that everyone is very lovely. She thinks the staff should know that they are amazing and she loves staying here. I am very happy with my aunties care.

My Mum has always spoken very highly about the care she has been receiving over the last year. We have always been kept informed of any issues and hope this level of care continues.

Overall quite satisfied with the care home. The staff are friendly and seem to treat residents well, not sure about food as I am not there at meal times. The main concern is decor and furnishings in rooms as they are looking tired and shabby, also, lack of communication of what is going on. Although I do get phone calls if there is any sort of incident.

My mum has been a resident at East Riding since January 2019 and subsequently has been through the recent inspection and changes. Although the home was deemed by the inspection team as being inadequate in several departments I always thought that my mum was in good hands. Now, however, I can see the improvements that have been made and am very pleased with the improvement in staffing levels and overall care of residents. I know how hard the staff are working to ensure that East Riding becomes the kind of home we would all wish our relatives to live in. My mum is very old (over 100) and needs an awful lot of care and attention in all areas of her life and I cannot fault the staff for the way in which they constantly seek to make things as safe and comfortable for her as they possibly can. Under new management, I can see East Riding becoming a first-class 'home-from-home' for its residents.

Quite happy with home overall.

I have had to stay positive about this care home for my sister but unfortunately, I cannot any longer. I walked into this building tonight to collect my sister's things to take to hospital and didn't see one member of staff on her floor on the way in and on the way out then I went back two nights later to collect all of her belongings and that included a large TV and was not challenged by any member of staff on the way out and these were staff I had never seen before.

I would like to thank each and every one of you including the laundry staff and kitchen and hairdresser.

Overall excellent service and care.