Care Homes Owned by Lifestyle Care (North East) Opco Ltd in Tyne & Wear

Engagement with families and regular opportunity to see visible leadership daily in all areas

The staff are amazing! They looked after mam so well. Everywhere was very clean and tidy. There was plenty going on to keep the residents occupied. Family always made welcome. We were kept informed at all times.

We cannot fault the service and the care she has had. The staff are all friendly and accommodating and very understanding of the needs of our family member. Accommodation is suitable and has everything our family member needs. Having their own toilet has helped her keep her dignity and personal hygiene up to scratch. Great service all round! Thank you.

The staff are very friendly and supportive, the staff are more than happy to answer any questions we have. The staff support my family when we visit to and assist us in communicating with her in the best way during her end of life care. I feel that my grandmother is cared for very well and I am confident in the care she receives.

Mam is very happy here. The staff all treat her with respect and are all friendly with her. Family and friends when visiting. We have no issues.

My auntie says that everyone is very lovely. She thinks the staff should know that they are amazing and she loves staying here. I am very happy with my aunties care.

My Mum has always spoken very highly about the care she has been receiving over the last year. We have always been kept informed of any issues and hope this level of care continues.

I have had to stay positive about this care home for my sister but unfortunately, I cannot any longer. I walked into this building tonight to collect my sister's things to take to hospital and didn't see one member of staff on her floor on the way in and on the way out then I went back two nights later to collect all of her belongings and that included a large TV and was not challenged by any member of staff on the way out and these were staff I had never seen before.

I would like to thank each and every one of you including the laundry staff and kitchen and hairdresser.

Overall excellent service and care.

Mam has been at the care home as a permanent resident for 6 months now. She is well looked after and it's a relief to us as a family that she has settled in well. From what I observe the staff are very kind and caring.

She is very happy and gets on with the staff very well. Every time I telephone the home to find out how she is, nothing is too much trouble for them. They keep me informed of mams well being and if she needs anything. The staff are always very polite and friendly. I find it feels like a family atmosphere which is very nice. The home is clean and tidy. The activities are very good. My mam likes the music and sing-alongs. The staff work very hard to make sure the residents are looked after and entertained. I would not hesitate to recommend this home.

My mother was placed in the care home for respite care. I can't fault the care she was given by the staff. They were very understanding of her needs and might too. Nothing was too much bother for them. Completely take my hat off to this profession. Well done and keep up the good work. We are very lucky in Howdon to have a place for the people of Wallsend.

My dad was placed in this care centre for two weeks of respite care. He was very well looked after. He was clean and well-fed, and all the staff were lovely and attentive to his needs.

Thank you again for supporting and caring for my mum throughout her stay she was happy and well looked after.

The staff are helpful at all times and keep me informed about my father's welfare. They always have his needs at high priority and have worked tirelessly at keeping the residents safe during Coronavirus.

Shameful, shocking, and unforgivable.

My mam is happy, the staff are all nice and friendly, they are also helpful.

my wife audi has dementia and i phone the home up 3 times a week .i get good reports from all your staff but in particular from natasha jade and peter.audi went into howden in march 2020 and in that first year i only saw her for about 5 hours so it was essential i got good communication with the home. audi has bad cellulitus and was in hospital dec 2020 and again in march this year i was so glad when i found out that audi was going back to the home from hosp. iknew she would settle among the friendly faces of your staff. it would have been upsetting for her in hosp amonst people she didnt know.before she went into your care home we had visited 9 other homes to see if they were suitable yours came out on top. since i have been allowed in to see audi i have noticed a change in her communication skills.i can understand a few of her words now.i get tested before i am allowed in and that is good for all concerned in my opinion howden care home is the best and all the staff be given extra

Thanks to all the staff.