Howdon Care Centre, Wallsend, Tyne & Wear
Howdon Care Centre, Wallsend, Tyne & Wear
Howdon Care Centre, Wallsend, Tyne & Wear

Welcome to Howdon Care Centre.

At Howdon Care Centre, staff put the health and happiness of residents at the heart of everything they do. All residents’ needs matter and staff go the extra mile to ensure they are met.

A wide range of care provides peace of mind to all, for as the needs of residents change the team are able to continue to care for them without the need to find a new home. The care offered includes nursing, dementia support and respite care for those who need a short-break.

As a modern, purpose-built home is close to local shops, amenities and public transport. Inside, each floor boasts light, airy lounges and dining rooms and all bedrooms are en-suite. Outside, landscaped grounds with a sensory garden, are the perfect place to enjoy the fresh air.

Group: Four Seasons Health Care

Person in charge: Ruth Todd (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 18+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Howdon Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Howdon Care Centre has a Review Score of 9.5 (9.501)

The Review Score of 9.5 (maximum of 10) for Howdon Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 55 Reviews over all time. This Average Rating is also the rating value for Howdon Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.557 for Howdon Care Centre is calculated as follows: ( (423 Excellents x 5) + (188 Goods x 4) + (29 Satisfactorys x 3) + (9 Poors x 2) + (4 Very Poors x 1) ) ÷ 653 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.944 Points relating to the number of positive Reviews for Howdon Care Centre is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 17 Reviews ÷ 18 Target = 0.944

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    37
  • Good
    16
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Howdon Care Centre?

  • Extremely LIKELY
    43
  • Likely
    11
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Howdon Care Centre

  • Resident / Service User
    21
  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • more

My father has been looked after in the past 6 weeks in this home and couldn't have had better care anywhere else. he was treated with dignity and always clean, with very good care, staff all friendly and even treated all of our family with empathy at a very sad time, they were absolutely fab. Thank you.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot say enough about the wonderful staff that work in this home. They all had a special bond with my grandad and showed great compassion when he passed. They all went over and above looking after us as a family. I am very thankful he spent his last few months in a home that cared for him and showed him dignity and compassion.
Thank you, simply isn't enough.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Howdon Care Centre are very helpful and try to gave your requests for assistance utmost urgency. They are almost always cheerful and are always clean and tidy. Visitors can come any time of the day within reason and are made to feel very welcome and are encouraged to stay as long as they wish. Residents are allowed to bring items from home ie pictures, photos to help him settle in.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mum was diagnosed with dementia 3 years ago. Through this period, she has been in 2 care homes. I am so glad that she has been placed in this care home as for the first time in 3 years, my mother has started to live again and I can see from the pictures of her joining in all the activities that she is happy and content. The care in this home is exceptional, the staff fully understand her condition and go out of their way to make sure my mum is happy. I am so pleased that she has found happiness within your care.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Me and my sister settled my mother into HCC a few weeks ago and although I don't live nearby, I get regular updates from my sister about mum's progress. The way she has settled in is nothing short of a miracle. She is happy (mostly!) and content and has regained some skills she lost while in hospital. The care, friendship and acceptance she has received is of a very high standard and I can not imagine anywhere which would have suited her better. Staff are also so welcoming to us as family members and the environment is lovely. I have been a social worker for over 30 years and I have a very good understanding of what constitutes excellent care and Howdon Care Centre certainly provides this. Thank you from the bottom of my heart. It is a weight off our minds to know how well she is cared for and cared about.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would recommend Howdon Care Centre to anyone looking for a Home for their loved one. My Mother was a resident at Howdon Care Centre for over three years until she passed away in January 2017 and was looked after with the utmost professionalism, kindness and support throughout her time there. Her room and her clothes were always clean and she was washed daily with baths or showers regularly. She had her hair done by the hairdresser whenever possible.
Myself and my brothers and sisters could not fault the home. The nurses, carers, domestic, kitchen, activity and office staff were always pleasant and helpful and we owe them a great deal.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff good.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been here since August and now seems settled. The staff are wonderful. If I have expressed any concern they are dealt with as soon as possible. Dad's only complaint is the food he has a good appetite and will eat anything but complaining the food is not often cooked well. Particularly the fish! He was taken to the coast on a trip last Friday and had an ice cream. He had a wonderful time.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I had a very nice stay and enjoyed every minute.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Rooms: Excellent

Value for Money: Good

The staff I've met are all lovely.
Don't have any complaints about them.
Only trouble is that my friend seems to stay in her room a lot.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Open, friendly and helpful staff - Very willing to help and discuss any difficulties that may arise.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We can't get up to visit very often as we live in West Yorkshire, so we love to be updated on my sister-in-law's progress and the staff are well informed and eager to tell us how she is fairing. Since moving here, she has gained weight and become more relaxed and settled in. It's obvious that she has come to terms with living in the care sector (due to chronic illness) and it has given us some reassurance that she is in safe hands. It is obvious that they treat her with kindness and humanity and the result is, she is thriving. She is sleeping better at night and family visiting hours are relaxed and informal. It's a win win situation and for that we are grateful.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

My friend is in the dementia sector she still recognises me and is able to share a joke with staff and myself. She has settled well the staff are excellent very patient and caring.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very warm and friendly place. My mam seems very happy here. The staff are lovely and can't do enough for you.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

No complaints.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff. Generally good standard of care. All residents treated with dignity and respect. Good activities programme. Friendly atmosphere in the house. I feel that my father is well looked after and safe here.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mam has been in the home for almost 18 months. My sister and I are very pleased and comfortable with the home. The staff are wonderful, very caring and soon spot a problem when there is one. They are also very good with our family, very friendly and always keep us informed of any problems. The activity ladies are also great, they are very much for the residents and look very hard to keep them happy and to raise money so they can have special treats. No complaints!

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I think Howdon Care Centre is magic. Wonderful staff, food is great. no complaints.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good for my requirements and excellent when dealing with older people.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with mams care. Staff are great. Thank you.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Grandmother resided there for the past 4 years, her care was was excellent however, they are very short staffed in my opinion. On a night shift they only have one nurse and one carer, even on a day shift they have a lot of paperwork etc. which takes them away from the care they need to give.
Our Nana was unwell on her last week and all the staff needed to give her more attention and they did not put on extra staff. This matter needs to be addressed as we are talking about people's lives and the care and dignity they need.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The thought of my husband going into care was so heartbreaking after 54 years of marriage that I kept putting off the decision until my family really insisted. Howdon Care Home is lovely, the staff are caring and welcoming whenever I visit my husband, he has a lovely room with an en-suite. I never would have thought that I would be happy for him and me, but I am.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am more than happy here. I have made some good friends. The staff are excellent, all very helpful. There is always something to do and someone to talk to. I feel very comfortable here. Thank you all.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here, it's friendly and I've made some pals. I enjoy the activities and joining in. All of the staff are very nice and are good to me. I want for nothing.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's lovely here, I am enjoying myself. I have everything I need and lots of company.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the staff here are wonderful especially the ones in red. I like everything about the place, everyone makes a real effort to look after me. I love it all.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is very pleasant. Cleaners always work very hard, the place is gleaming. The activity girls are extremely good, always come into see me every day, I spend a lot of time in bed but I am always invited to join in, I am particularly interested in art work so I like to get up and join in with that. Management is great the place runs like a dream, laundry staff are nice they do a good job. The carers do a lot of work, I am always thanking them. Food is okay I would like to see more variety, mainly at tea time.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here over a year now, my room is nice and homely. I have lots of my own things. I'm happy and settled here, I have everything I need. The staff are very good and there is lots to do.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very comfortable here, I like it very much. I enjoy going to the hair salon and having my nails done. There is lots to do and always someone to talk to. It's lovely.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been with the care home for over one year now. See has been well looked after and I know at times she can be demanding. The staff have been very patient and understanding. I feel the staffing levels could be increased as when visiting for an hour, I rarely see staff calling in to check on my mum unless she uses the call button. I find the cost of the home is excessive for the care/food provided.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Ruth Todd, Home Manager at Howdon Care Centre responded to this review on 05 Apr 2016:

Hi Alan, thank you for your review of Howdon Care Centre. I’m very pleased to read such kind words about the service provided here, in particular the care from our dedicated staff. I would just like to mention a couple of things in relation to your comments. Our menus are changed daily and offer variety to suit a number of dietary requirements. I can also assure you that there are adequate staffing levels to ensure your Mum’s needs are seen to. If you would like to talk in more detail about the fees and any concerns, I will be more than happy to meet with you. Best wishes, Ruth.

This is my fifth stay in respite here, I enjoy coming back, everyone is friendly and very helpful. I've made some pals and enjoy it every time I come. There's lots to do, always busy and interesting. I enjoy joining in with the activities and I like going out on outings. The food is lovely , I can have anything I want.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When mam came here the home was not full and lots of work going on, it was quite dirty and hectic but it has gradually got better and better. Mam seems happy now after the upheaval of moving home. So in general i am quite pleased with the home. She enjoys her food but often says the portions too small.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Staff are top class, management is great. All the staff are lovely and treat me as if I were their own family, I love it here. I cannot fault anything from the laundry to the handyman, food and drink is beautiful, care staff are worth their weight in gold, they're brilliant. The two girls in the office are always very pleasant and have time to chat with me. I enjoy joining in with events taht are organised on a daily basis to keep me busy. And last but not least our manager runs this place just great.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family was relieved and delighted to find this establishment, which caters for all levels of dementia through ro the end. Howdon looks good and smells good and the staff - all of them - are unfallingly helpful and sympathetic. They are just what my mum needs.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my wife came to Howdon I have been very impressed with the care that has been given, so much so that i have considered coming to live here myself. The staff are very friendly and nothing is too much trouble for them. The activities team involve my wife as much as they can and are always willing to assist my wife in any way they can. I chose Howdon Care Centre as I don't think I could have chosen better.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home provides a caring environment for my mum. They are very responsive to ours and her respects.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are lovely, my family visit regularly. I enjoy getting my hair done weekly, in the hairdressing salon along with a manicure. The food is nice. I enjoy going out on the minibus and playing dominoes. Nothing is a bother or too much for staff to do..

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is ideal here I can't fault it. Everything is lovely I'm very happy.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's gorgeous here. I have lots of friends. There is always lots going on and we have fun and I love the dancing and singing.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mam has been in home for 6 months, staff seem caring and look after her. Activities ladies are very good and caring. Sometimes there doesn't seem to enough staff on, if a buzzer goes they have to wait to be seen to but staff come a soon as they can, but some residents need two staff.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Our mother is a resident in this home and we couldn't be happier. The staff are all very caring and patient. They are also very helpful. Since our mother came into this home there have been no issues. Mother is always asking when she will be going home but the staff deal with without any upset to mother.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 4 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has settled in very quickly and the quality of care has been excellent, together with the organised activities.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Happy with everything and food.
Staff are very helpful and caring and kind.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is very good, my brother was well cared for. Staff are all excellent and very caring, they couldn't have been better in all ways. No smells at all. Food very good.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was transferred to Howdon Care Centre on 6th Jan 2016 as an emergency as his permanent care home had a leak in their roof and had to move all residents until repairs could be carried out. My first impressions are:
Poor communication between carers, nursing staff and management, important information relating to my husbands condition not relayed between staff?
In my opinion not enough staff for the amount of residents?
Not much interaction between staff and residents due to staff being too busy doing other things?
I find it difficult to get an update regarding my husbands eating, medication, just in general how he has been as staff are too busy and records are kept in the office on another level. These are questions asked by his consultant at hospital appointments to monitor his condition.
There is an events co-ordinator, however I visit every day and I have seen things advertised but not much seen not much happening even though I visit at different times?
Not very pleasant living space, carpets, flooring mismatched throughout. I can only comment on my husbands bedroom but it s very small a bit on the tired side, bathroom door hanging, grotty and grubby. My husband is unable to communicate with staff but they keep closing bedroom door which exacerbates the problem?
Several problems regarding daily care i.e. dressing, shaving, appearance re-occur on a daily basis.
Truthfully I think this home caters more for the care of old people who just need care for everyday needs such as washing, dressing and eating I do not think they have the expertise or staff for anyone with complicated needs. This is not a reflection on the staff but the way the home is actually run.
I could go on but....
My husband has been here a month and nothing has changed my mind. If it were not for the fact that this will only be a short stay I would most certainly be looking for somewhere else.

How likely would you be to recommend Howdon Care Centre? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Very Poor

Value for Money: Very Poor

Ruth Todd, Home Manager at Howdon Care Centre responded to this review on 25 Feb 2016:

Thank you for taking the time to review Howdon Care Centre. It disappoints me to read the issues you’ve raised about the service here. I can assure you that all of the team here are always kept fully up to date with important information about the residents who are always at the heart of everything we do here. Since receiving the review I have investigated all of your points thoroughly and have wrote to you with my findings. I would be happy to discuss anything further with you in a meeting if required. Best wishes, Ruth Todd.

This home was fine but I have moved my husband for my health reasons and it was nearer for me to visit.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband died in what was swan Lodge, because he was so well cared for I became a volunteer at the home and I see at close hand how well everything works with care and compassion.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff make you very welcome. The residents are very well looked after, nothing seems a bother to the staff. It is very clean and tidy, the cleaners are on the go all the time. They deserve more money.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On my many visits to this care centre I have found the staff friendly and most helpful. The centre is clean and fresh smelling. I love coming to this centre it's like coming home.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my brother has come into this home we have noticed a big improvement in his walking, staff are very pleasant, kind and very helpful. The home is very clean and immaculate. We are happy with all activities which they have and with all the films which are shown to them. It is great how everybody gets involved.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son has settled in and is happy. Staff are very good at attending to all his needs and show patience with all.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and facilities very good. Staff especially good and helpful.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Howdon Care Centre looks after my husband and I could not have found a better home. The nurses, care staff, activity officers, everyone is excellent.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the first time we have used a respite facility. It has been a very positive experience. Mam has felt at home, with company and activities to keep her occupied. The family have been able to enjoy a holiday in the knowledge that mam was safe and cared for. The staff are very professional in a friendly and caring manner, and support and respect all of the family.

How likely would you be to recommend Howdon Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good service. Staff always respond to questions and requests immediately. Good individual care. Always understaffed, very few activities to involve residents.

How likely would you be to recommend Howdon Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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