Eastside Gardens

Kent Avenue, Howdon, Wallsend NE28 0JE
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8.1 108 Reviews
  • Eastside Gardens, Wallsend
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Joanne Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (90)
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Eastside Gardens Reviews (108)

8.1

Eastside Gardens has a Review Score of 8.1 (8.106) out of 10, based on 2 reviews in the last 2 years.
Over all time Eastside Gardens has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Eastside Gardens
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Total of 108, showing 1-20
Review from Joanne K (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and compassion towards all clients
Staff engaged in making sure the residents get the best experience they can
Engagement with families and regular opportunity to see visible leadership daily in all areas
Reply from Nicola Bowles, Chif Operating Officer at Eastside Gardens

Thank you very much for your comments. I will pass these on directly to the care team who will delighted.Nicola.

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Review from J K (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing! They looked after mam so well. Everywhere was very clean and tidy. There was plenty going on to keep the residents occupied. Family always made welcome. We were kept informed at all times.
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Review from E D (Granddaughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot fault the service and the care she has had. The staff are all friendly and accommodating and very understanding of the needs of our family member. Accommodation is suitable and has everything our family member needs. Having their own toilet has helped her keep her dignity and personal hygiene
up to scratch. Great service all round! Thank you.
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Review from Charlotte R (Granddaughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and supportive, the staff are more than happy to answer any questions we have. The staff support my family when we visit to and assist us in communicating with her in the best way during her end of life care. I feel that my grandmother is cared for very well and I am confident
in the care she receives.
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Review from J H (Daughter of Resident) assisted by family/friend published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam is very happy here. The staff all treat her with respect and are all friendly with her. Family and friends when visiting. We have no issues.
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Review from K L (Niece of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie says that everyone is very lovely. She thinks the staff should know that they are amazing and she loves staying here. I am very happy with my aunties care.
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Review from D S (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has always spoken very highly about the care she has been receiving over the last year. We have always been kept informed of any issues and hope this level of care continues.
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Review from Sharon O (Sister of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Please, please do not send any of your relatives to this care home!
I have had to stay positive about this care home for my sister but unfortunately, I cannot any longer. I walked into this building tonight to collect my sister's things to take to hospital and didn't see one member of staff on her
floor on the way in and on the way out then I went back two nights later to collect all of her belongings and that included a large TV and was not challenged by any member of staff on the way out and these were staff I had never seen before.
Reply from Hannah Burke, Marketing Executive at Eastside Gardens

Thank you, Sharon, for taking the time to leave feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. Our home manager has an open-door policy and had you brought this to our attention, it would have enabled the home to undertake a full investigation at the time. Here at Howdon, we take all comments seriously and see them as an opportunity to improve the services we provide. Please reach out if you wish to discuss this further. Thank you again.

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Review from Pat T (Wife of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband sadly had to go into full time care which started last year the difference for me was the genuine interaction from carers to the residents.
The staff never stop caring but not just for the residents they take time out to ask how I am doing. They make me feel welcome and will answer any
questions I have, if I cannot visit they will phone me.
The meals are lovely if my husband refuses them they will go out of their way to find something he will eat. There are drinks and snacks throughout the day too.
They have entertainment coordinators that will encourage residents to join in.
The cleaning staff are also amazing and they also take time to talk and care for us.
The handymen have been in my husband's many times as he has a tendency to take things apart they are lovely with him.
All office staff and management are also so friendly and again there if you have any concerns.
I would like to thank each and every one of you including the laundry staff and kitchen and hairdresser.
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Review from Paul P (Son of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been a permanent resident at Howdon Care Centre since last October and the care she receives is excellent. The staff are attentive and nothing is too much trouble. They always make time to chat with her and make her feel like a member of the family. The communication from the home is very good
and I'm informed immediately of any issues relating to my Mam.
Overall excellent service and care.
Reply from Harriet Sharland, Marketing Administrator at Eastside Gardens

Thank you, Paul, for letting us know how we are doing at Howdon Care Home. The care and well being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a lovely day.

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Review from J S (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam has been at the care home as a permanent resident for 6 months now. She is well looked after and it's a relief to us as a family that she has settled in well. From what I observe the staff are very kind and caring.
Reply from Harriet Sharland, Marketing Administrator at Eastside Gardens

Thank you for your comments about your recent experience at Howdon Care Centre Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Patricia G (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in this home for a good while now and in that time she has been looked after very well. Every time I visit, she is always clean, tidy and well-dressed.
She is very happy and gets on with the staff very well. Every time I telephone the home to find out how she is, nothing is too much
trouble for them. They keep me informed of mams well being and if she needs anything. The staff are always very polite and friendly. I find it feels like a family atmosphere which is very nice. The home is clean and tidy. The activities are very good. My mam likes the music and sing-alongs. The staff work very hard to make sure the residents are looked after and entertained. I would not hesitate to recommend this home.
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Review from Jackie G (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed in the care home for respite care. I can't fault the care she was given by the staff. They were very understanding of her needs and might too. Nothing was too much bother for them. Completely take my hat off to this profession. Well done and keep up the good work. We are very lucky
in Howdon to have a place for the people of Wallsend.
Reply from Katie Barnett, Marketing Executive at Eastside Gardens

Thank you, Jackie, for your comments about your recent experience at Howdon Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J S (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was placed in this care centre for two weeks of respite care. He was very well looked after. He was clean and well-fed, and all the staff were lovely and attentive to his needs.
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Review from L D (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff on Unit 4 have provided professional and responsive care to my mum over the past five and a half years. Her end of life care was first class and I can’t thank everyone enough for their care and support. The staff have worked tirelessly throughout Covid but took every measure possible to
allow relatives to visit as quickly as they could. I would recommend this care home to anyone.
Thank you again for supporting and caring for my mum throughout her stay she was happy and well looked after.
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Review from Sylvia H (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are helpful at all times and keep me informed about my father's welfare. They always have his needs at high priority and have worked tirelessly at keeping the residents safe during Coronavirus.
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Review from Jacki B (Daughter-in-law of Resident) published on 31 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care provided to our family member was non-existent, creating a spiraling decline of health in a short space of time which they were ultimately unable to recover from.
There was no communication, no care plan, no contact, no home from home comfort. Just nothing.
Shameful, shocking, and unforgivable.
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you call us on 0330 134 8810 or alternatively reach out to us at the home directly. We look forward to hearing from you.

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Review from Ann A (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is happy, the staff are all nice and friendly, they are also helpful.
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Review from J T (Husband of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
my wife audi has dementia and i phone the home up 3 times a week .i get good reports from all your staff but in particular from natasha jade and peter.audi went into howden in march 2020 and in that first year i only saw her for about 5 hours so it was essential i got good communication with the home.
audi has bad cellulitus and was in hospital dec 2020 and again in march this year i was so glad when i found out that audi was going back to the home from hosp. iknew she would settle among the friendly faces of your staff. it would have been upsetting for her in hosp amonst people she didnt know.before she went into your care home we had visited 9 other homes to see if they were suitable yours came out on top. since i have been allowed in to see audi i have noticed a change in her communication skills.i can understand a few of her words now.i get tested before i am allowed in and that is good for all concerned in my opinion howden care home is the best and all the staff be given extra
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Review from J G (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thanks to all the staff.
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Current Review Score: 8.1 (8.106)

Overview of Review Score

The Review Score of 8.1 (8.106) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Eastside Gardens is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.236 Points relating to the number of positive Reviews for Eastside Gardens is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 2 Positive Reviews ÷ 18 = 0.111
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Eastside Gardens

What types of Care is Eastside Gardens registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastside Gardens have?

There are 90 Single Rooms.

What are the Facilities & Services at Eastside Gardens?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Eastside Gardens to the centre of Wallsend?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastside Gardens to verify any information. View our terms and conditions. Eastside Gardens has an Basic Service - more info.