Eastside Gardens

Kent Avenue, Howdon, Wallsend NE28 0JE
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8.8 108 Reviews
  • Eastside Gardens, Wallsend
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Joanne Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (90)
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Eastside Gardens Reviews (108)

Total of 108, showing 101-108
8.8

Eastside Gardens has a Review Score of 8.8 (8.805) out of 10, based on 7 reviews in the last 2 years. Over all time Eastside Gardens has 108 reviews.

Overall Experience

  • 70
  • 33
  • 0
  • 2
  • 3

Date Published

108
1
2
7
101

Review from Pat (Friend of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make you very welcome. The residents are very well looked after, nothing seems a bother to the staff. It is very clean and tidy, the cleaners are on the go all the time. They deserve more money.

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Review from Joyce (Friend of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my many visits to this care centre I have found the staff friendly and most helpful. The centre is clean and fresh smelling. I love coming to this centre it's like coming home.

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Review from J P (Sister of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother has come into this home we have noticed a big improvement in his walking, staff are very pleasant, kind and very helpful. The home is very clean and immaculate. We are happy with all activities which they have and with all the films which are shown to them. It is great how everybody
gets involved.

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Review from J P (Mother of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has settled in and is happy. Staff are very good at attending to all his needs and show patience with all.

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Review from Pat W (Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and facilities very good. Staff especially good and helpful.

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Review from David (Wife of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Howdon Care Centre looks after my husband and I could not have found a better home. The nurses, care staff, activity officers, everyone is excellent.

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Review from Ben (Nephew of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Staff always respond to questions and requests immediately. Good individual care. Always understaffed, very few activities to involve residents.

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Review from Julia C (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have used a respite facility. It has been a very positive experience. Mam has felt at home, with company and activities to keep her occupied. The family have been able to enjoy a holiday in the knowledge that mam was safe and cared for. The staff are very professional in a
friendly and caring manner, and support and respect all of the family.

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Current Review Score: 8.8 (8.805)

Overview of Review Score

The Review Score of 8.8 (8.805) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Eastside Gardens is calculated as follows: ( (60 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.089 Points relating to the number of positive Reviews for Eastside Gardens is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 7 Positive Reviews ÷ 18 = 0.389

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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