Eastside Gardens

Kent Avenue, Howdon, Wallsend NE28 0JE
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8.8 108 Reviews
  • Eastside Gardens, Wallsend
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Joanne Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (90)
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Eastside Gardens Reviews (108)

Total of 108, showing 21-40
8.8

Eastside Gardens has a Review Score of 8.8 (8.805) out of 10, based on 7 reviews in the last 2 years. Over all time Eastside Gardens has 108 reviews.

Overall Experience

  • 70
  • 33
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Date Published

108
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Review from M M (Respite Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very nice to me. Nothing was a trouble to them.

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Review from F H (Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairly quick response when pressing help button. Alwats responded to and help given.

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Review from R C (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home great care.

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Review from S B (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend as have had my mother in Howdon Care Centre for several years and am highly satisfied with her care and the kindness of the staff.

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Review from Julie H (Daughter-in-law of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my relative has had since January has been fantastic. Her health has improved beyond anything we thought possible a few months ago. Also, she is happy and settled. All the staff are lovely and Howdon has a lovely atmosphere, always very welcoming and ready to share a joke.

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Review from Bill H (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with everything at Howdon. Mum is so much better now thanks to all the care she has received. Th staff have been excellent to her and us and I can't thank them enough.

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Review from Sharron B (Relative of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the care of our relative and the support we receive from staff and management.

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Review from Steven F (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the care home very clean and very welcoming. Keeping me informed by telephone saying how Mum's doing. Getting cards from Mam is a very nice touch too.

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Review from John F (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, efficient and supportive. They give my mother excellent care and attention.

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Review from Wendy M (Stepdaughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has had amazing care during his time here. He is much stronger and happier than when he arrives. Staff have been so supportive of the family.

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Review from Gwendoline M (Wife of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My thoughts on my own experience visiting Four Seasons that the reception staff and care staff are all caring and polite and very pleasant. They all put you at your ease and very helpful. The building is lovely and clean, bright and airy.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Gwendoline, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Anne S (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been at Howdon Care Centre nearly a year now and is happy there. I am very happy too that she is being looked after by the wonderful staff. In the last year due to the Pandemic I have been unable to visit since March 2020, I live in Greater Manchester.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Anne, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from J D (Respite Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and a lovely home, great atmosphere. The food was lovely. The staff worked really hard to get me back home. Can not thank the staff enough for everything they are doing, especially during the Covid pandemic.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Howdon Care Centre was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from L S (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all of the staff for providing such high-quality care to my mum during her stay at Howdon. I couldn't have asked for better care through such difficult times. It was really hard when we couldn't see her but the staff went out of their way to make sure that we could have regular
video calls with her so we were reassured she was alright. Thank you once again - you are all doing an amazing job.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from M S (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely home, everyone is very kind but most of all I feel safe here.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you for letting us know how we are doing at Howdon Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from M B (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. Nothing is too much effort. I am very happy here.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.

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Review from Anne T (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home has been over the last 3 and half years and I have always spoken highly of the staff and the care they provide, but this last 9 months has proven even more that my mam couldn't have a better home. The dedication, care and love the staff have given through this year has been
outstanding. Faced with such an exhausting time they've shown their dedication and love for the residents and cared for and loved them when relatives needed to depend on them so much. I couldn't recommend Howdon anymore highly.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Anne, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Kim M (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and safe. While she may have reduced capacity, she regards the care home as her home. She thinks very highly of the staff. She eats well and is 'cared' for and not just 'looked after'.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Kim, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Take care.

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Review from Vivienne S (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been there for 5 years now; the standard of care is excellent. The staff are professional and sympathetic to their resident's needs. I am informed immediately if there are any issues with Mam, which myself and family appreciate. Wouldn’t have Mam anywhere else.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Vivienne, for letting us know how we are doing at Howdon Care Centre. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from M S (Respite Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at this care home was excellent in every aspect. The staff, cleanliness, food, medical care and physio were excellent, from a good exchange to laughter I was impressed and thank you all.

Reply from Kristen Fitzgerald, Marketing Assistant at Eastside Gardens

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Current Review Score: 8.8 (8.805)

Overview of Review Score

The Review Score of 8.8 (8.805) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Eastside Gardens is calculated as follows: ( (60 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.089 Points relating to the number of positive Reviews for Eastside Gardens is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 7 Positive Reviews ÷ 18 = 0.389

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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