Care Homes Owned by Lifestyle Care (North East) Opco Ltd in Northumberland

and patient. The home is currently undergoing modernisation and is being done in such a way the residents don't know it's happening. I would not hesitate recommending Bluebell Manor

call, either in person or on the phone, you are met with a warm welcome. We are so grateful to everyone at Bluebell Manor Care for everything you do.

air, a nice 10-minute walk. You need to be let into the home which is good security! The manager is friendly and staff say hello. I've found the activity coordinator and lady that works in the kitchen very friendly, helpful, are very welcoming and will do anything for you! My grandma's very stubborn but they are encouraging her to join in which is a great relief to us she's not just sat in her room. She does struggle with some staff but I think that's more because she's deaf. Her room's nice and we could change it around but only downside is she doesn't have her own bathroom where others do, which seems unfair when she's paying same price. Room and clothing are always clean and home doesn't smell like some do.

aren't even hers.
It was requested that Mum be seen by a dentist and get replacement dentures (hers were lost in initial admission). She was apparently seen, but no dentures! She has lost a noticeable amount of weight and this is due to a combination of lack of dentures and her coeliac diet not being adhered to. The family do take in gluten-free goodies and drinks, but these are always found unopened in the room.
Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!

to give medication, which is not ideal.

I do get phone calls if there is any sort of incident.

improvements that have been made and am very pleased with the improvement in staffing levels and overall care of residents. I know how hard the staff are working to ensure that East Riding becomes the kind of home we would all wish our relatives to live in. My mum is very old (over 100) and needs an awful lot of care and attention in all areas of her life and I cannot fault the staff for the way in which they constantly seek to make things as safe and comfortable for her as they possibly can. Under new management, I can see East Riding becoming a first-class 'home-from-home' for its residents.

people, dedicated, professional and caring, thank you so much.

when understaffed, I have raised issues of poor care when his room was untidy and he was unkempt. I found management proactive to address the matter, I received an adequate apology and since then standards have improved. I value an environment where good attempts are made to address problems. While the bedrooms are requiring updating, I do value the hard-working, underpaid care staff and value the safe place Chasedale Care Home is for my relative.

and offer appropriate distraction techniques i.e. one-to-one or simply sit and talk to him. They have been very understanding and supportive of family dynamics, especially from abroad - Canada!

Not good when I buy new clothes for him.

feel happy with Chasedale and feel we chose well.

ago. I ask each week but still have not received it back. I have been greeted the past two Sundays by a member of staff saying that you will have a bad day today as she has had words with him and put him in a bad mood about 1 x sugar in his tea and the next his coat, but I think it's her manner and the way she treats the residents, not good.
No activity or stimulation, only TV.
Dad said vegetables are so hard and undercooked.
No help with using the toilet and is unsteady on his feet.
I had to report the toilet twice for not working correctly.
I had to ask them to put in a new light bulb as not working.