Blythgate Manor

Room for improvement!

Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!

My mother has been resident for just over three months. During my visiting periods I have noticed all staff are very helpful and very pleasant in their duties. All are very informative of any events concerning my mother's care. Kept up to date with any falls etc. Very happy with her care.

Generally, the care at Chasedale Care Home is good. Residents appear to be well looked after and appear to be treated with dignity and respect by the staff. I always get to be made welcome in the home and most staff are pleasant. Most of the problems I have experienced recently are 'nurses' forgetting to give medication, which is not ideal.

Overall quite satisfied with the care home. The staff are friendly and seem to treat residents well, not sure about food as I am not there at meal times. The main concern is decor and furnishings in rooms as they are looking tired and shabby, also, lack of communication of what is going on. Although I do get phone calls if there is any sort of incident.

Quite happy with home overall.

Experience of staff interaction with myself and my relative is generally polite, helpful and appropriate. My relative has Alzheimer's and dementia and needs constant supervision and assistance. The all-male environment of his unit regarding residents is a place he is comfortable and affirmed. On occasion, when understaffed, I have raised issues of poor care when his room was untidy and he was unkempt. I found management proactive to address the matter, I received an adequate apology and since then standards have improved. I value an environment where good attempts are made to address problems. While the bedrooms are requiring updating, I do value the hard-working, underpaid care staff and value the safe place Chasedale Care Home is for my relative.

I was able to ask questions and offer more background information on my brother.

He is still missing my mum and often has periods of melancholy which they recognise and offer appropriate distraction techniques i.e. one-to-one or simply sit and talk to him. They have been very understanding and supportive of family dynamics, especially from abroad - Canada!

2) Clothes go missing or get mixed up. Not good when I buy new clothes for him.

My wife is getting well looked after. No complaints.

My parents recently moved to Chasedale Care Home as their needs increased. The care has been fantastic and my parents have settled in well to the two different floors they live on - Bamburgh and Alnwick. Both appear very happy and well cared for. Staff are always approachable and helpful. We, the family, feel happy with Chasedale and feel we chose well.

I had to ask them to put in a new light bulb as not working.

I have found Chasedale Care Home very good. My husband's room is always clean and tidy. He is happy there but, due to his condition, he gets in moods at times. He loves the staff and they are very good with him and they are very polite and friendly with myself also and can't do enough to help.

Staff within the home are always friendly. I have never had any issues regarding the care and support for my dad. They always call to keep you updated. I can safely say my dad is well looked after and treated with respect and dignity.

It is clear that she is receiving great care and being very well looked after. During the limited contact we had with staff it was immediately apparent that they are highly committed and very caring people who are doing a great job, during difficult times. Whilst we were there nothing was too much trouble for them. We cannot thank them enough for the care, kindness and dedication they have obviously shown.

My husband has been in Chasedale Care Home for over eighteen months and I am very pleased with the care he receives from the professional and friendly staff. He can be awkward and uncooperative but is always treated kindly and sympathetically. I am regularly kept updated regarding any incidents and I feel he is in the best place for his needs.

My husband was a resident in the home for two years having moved from a different care company. I was very happy with the care he got here and can not praise the staff highly enough. I was always kept well informed and never worried about his well-being. Thank you to everyone concerned.

Thank you all once again. Stay safe. Love and light.

It is very difficult to provide an assessment on behalf of my father when I have not been into the care home since March 2020. What I can say is he is safe, secure, happy, healthy, well-fed and cared for and when I say cared for, he is treated with warmth and genuine affection. The staff do a very difficult job with diligence, dedication and humour and I can only say thank you. I know he is in good hands.