Blythgate Manor

Tynedale Drive, Blyth NE24 4LH
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3.0 57 Reviews
  • Blythgate Manor, Blyth
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Sarah Bowles (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
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Blythgate Manor Reviews (57)

3.0

Blythgate Manor has a Review Score of 3.0 (3.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Blythgate Manor has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Blythgate Manor
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Total of 57, showing 1-20
Review from M E (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room for improvement!
Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you for your feedback. We appreciate you taking the time to share your views. All of the team are committed to providing the best possible care experience for all of our residents. If you would like to discuss any concerns, please don't hesitate to reach out to us at the home. Alternatively, please visit our Four Seasons Health Care website to find our feedback form. Thanks.

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Review from H C (Daughter of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum was admitted in 2021 and, thanks to staff, went from being bedridden to fully mobile. However, this year has seen a change. Her appearance is dishevelled and her fingernails are overgrown and filthy. Clothes often crumpled from laundry not being put away properly. Sometimes she wears things that
aren't even hers.
It was requested that Mum be seen by a dentist and get replacement dentures (hers were lost in initial admission). She was apparently seen, but no dentures! She has lost a noticeable amount of weight and this is due to a combination of lack of dentures and her coeliac diet not being adhered to. The family do take in gluten-free goodies and drinks, but these are always found unopened in the room.
Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!
Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you, for your comments about Chasedale care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We would like to reassure you that our Home Manager is investigating your concerns actively and has since been in touch. Should there be any further concerns, please contact the Home Manager directly. Thanks again.

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Review from Stuart J (Son of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident for just over three months. During my visiting periods I have noticed all staff are very helpful and very pleasant in their duties. All are very informative of any events concerning my mother's care. Kept up to date with any falls etc. Very happy with her care.
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Review from M E (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, the care at Chasedale Care Home is good. Residents appear to be well looked after and appear to be treated with dignity and respect by the staff. I always get to be made welcome in the home and most staff are pleasant. Most of the problems I have experienced recently are 'nurses' forgetting
to give medication, which is not ideal.
Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you for your comments about your recent experience at Chasedale Care Home. Our residents’ well being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are sorry to hear of your concerns and would like to reassure you that our Home Manager is monitoring this directly. If you would like to discuss this further, please contact us at the home. Thanks again.

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Review from Mark G (Husband of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall quite satisfied with the care home. The staff are friendly and seem to treat residents well, not sure about food as I am not there at meal times. The main concern is decor and furnishings in rooms as they are looking tired and shabby, also, lack of communication of what is going on. Although
I do get phone calls if there is any sort of incident.
Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you, Mark, for taking the time to leave our home feedback. All of our staff are committed to providing the best possible care experience for our residents, and it is very rewarding to have their efforts recognised. We have acknowledged the concerns you have and the suggestions you have raised. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Review from S C (Son of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite happy with home overall.
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Review from Moira A (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Experience of staff interaction with myself and my relative is generally polite, helpful and appropriate. My relative has Alzheimer's and dementia and needs constant supervision and assistance. The all-male environment of his unit regarding residents is a place he is comfortable and affirmed. On occasion,
when understaffed, I have raised issues of poor care when his room was untidy and he was unkempt. I found management proactive to address the matter, I received an adequate apology and since then standards have improved. I value an environment where good attempts are made to address problems. While the bedrooms are requiring updating, I do value the hard-working, underpaid care staff and value the safe place Chasedale Care Home is for my relative.
Reply from Katie Barnett, Marketing Administrator at Blythgate Manor

Thank you, Moira, we always appreciate individuals taking the time to give their feedback and we are pleased to hear that your experience at Chasedale Care Home has been overall positive. We are glad to hear the issue was rectified and that you were satisfied with the outcome. If there is anything more we can do to help, do not hesitate to reach out.

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Review from Valerie L (Sister of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from the wrong appointment time, mix-up, the review went well. It was nice to do a face-to-face review.
I was able to ask questions and offer more background information on my brother.
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Review from Carole M (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time my dad has lived at Chasedale Care Home, I found all the care staff, management and support staff, nurses etc. to be very supportive of his needs. They go the extra mile with him which my dad needs.
He is still missing my mum and often has periods of melancholy which they recognise
and offer appropriate distraction techniques i.e. one-to-one or simply sit and talk to him. They have been very understanding and supportive of family dynamics, especially from abroad - Canada!
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Review from F C (Wife of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful. The home and rooms are clean and well appointed. Cannot really comment on the food but my husband seems to like it. Only two issues really:-
1) Not sure if any activities are undertaken. Important for dementia patients.
2) Clothes go missing or get mixed up.
Not good when I buy new clothes for him.
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Review from Joseph W (Husband of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is getting well looked after. No complaints.
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Review from Dawn E (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents recently moved to Chasedale Care Home as their needs increased. The care has been fantastic and my parents have settled in well to the two different floors they live on - Bamburgh and Alnwick. Both appear very happy and well cared for. Staff are always approachable and helpful. We, the family,
feel happy with Chasedale and feel we chose well.
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Review from B D (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
If I had a choice my father would not be in this care home, but with his dementia and mobility being so limited he does need 24-hour care and as I visit every week I do have a number of concerns.
My father has lost two gold rings, one was found and I received a phone call regarding this three months
ago. I ask each week but still have not received it back. I have been greeted the past two Sundays by a member of staff saying that you will have a bad day today as she has had words with him and put him in a bad mood about 1 x sugar in his tea and the next his coat, but I think it's her manner and the way she treats the residents, not good.
No activity or stimulation, only TV.
Dad said vegetables are so hard and undercooked.
No help with using the toilet and is unsteady on his feet.
I had to report the toilet twice for not working correctly.
I had to ask them to put in a new light bulb as not working.
Reply from Katie Barnett, Marketing Executive at Blythgate Manor

Thank you for taking the time to leave a review, we are aware that you are in direct contact with the home manager to resolve these concerns but we wanted to take the time to respond to some of your points. In terms of help with personal care, such as using the toilet, we conduct assessments with all residents to understand what support is required and to make sure we can arrange this. The home manager will speak with you directly to make sure any support needed is in place for your father. We are disappointed to learn that you are dissatisfied with the activities. Our home manager will make sure to speak with both you and your father directly to make sure he is aware of what is on offer and how to get involved. Your dad's rings are stored safely after they were found under the wardrobe. Our teams work hard to ensure that our residents are safe and happy and we always take care to listen to feedback.

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Review from Brenda B (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Chasedale Care Home very good. My husband's room is always clean and tidy. He is happy there but, due to his condition, he gets in moods at times. He loves the staff and they are very good with him and they are very polite and friendly with myself also and can't do enough to help.
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Review from Tina M (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff within the home are always friendly. I have never had any issues regarding the care and support for my dad. They always call to keep you updated. I can safely say my dad is well looked after and treated with respect and dignity.
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Review from J M (Friend of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had not seen our relative for some time, generally due to Covid restrictions, and have to say we were very pleased to see her looking much better than we could have anticipated.
It is clear that she is receiving great care and being very well looked after. During the limited contact we had with
staff it was immediately apparent that they are highly committed and very caring people who are doing a great job, during difficult times. Whilst we were there nothing was too much trouble for them. We cannot thank them enough for the care, kindness and dedication they have obviously shown.
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Review from Rosemary T (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Chasedale Care Home for over eighteen months and I am very pleased with the care he receives from the professional and friendly staff. He can be awkward and uncooperative but is always treated kindly and sympathetically. I am regularly kept updated regarding any incidents and
I feel he is in the best place for his needs.
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Review from E A (Wife of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident in the home for two years having moved from a different care company. I was very happy with the care he got here and can not praise the staff highly enough. I was always kept well informed and never worried about his well-being. Thank you to everyone concerned.
Reply from Olivia Shields, Marketing Assistant at Blythgate Manor

Thank you for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Joanne W (Friend of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Chasedale Care Home just over a year ago.
I would like to say a massive thank you to all within the home for their care and support but most of all the love and devotion they give not just to my friend but to all who have the privilege to call Chasedale their home.
It was a great
pleasure to come and visit and see my friend.
Having my temperature taken and wearing PPE for my short visit, which I thoroughly loved, was nothing that staff are having to endure every day to keep our family members safe along with themselves.
Thank you all once again. Stay safe. Love and light.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor

Thank you, Joanne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chasedale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from Ian W (Son of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is very difficult to provide an assessment on behalf of my father when I have not been into the care home since March 2020. What I can say is he is safe, secure, happy, healthy, well-fed and cared for and when I say cared for, he is treated with warmth and genuine affection. The staff do a very difficult
job with diligence, dedication and humour and I can only say thank you. I know he is in good hands.
Reply from Kristen Fitzgerald, Marketing Assistant at Blythgate Manor

Thank you, Ian, for your comments about your recent experience at Chasedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Current Review Score: 3.0 (3.000)

Overview of Review Score

The Review Score of 3.0 (3.000) out of 10 for Blythgate Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.000 for Blythgate Manor is calculated as follows: ( (12 Satisfactorys x 3) ) ÷ 12 Ratings = 3
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Blythgate Manor is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 0 Positive Reviews ÷ 12 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Blythgate Manor

What types of Care is Blythgate Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Blythgate Manor have?

There are 60 Single Rooms.

What are the Facilities & Services at Blythgate Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Blythgate Manor to the centre of Blyth?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blythgate Manor to verify any information. View our terms and conditions. Blythgate Manor has an Basic Service - more info.