Dolphin View Care Home, Morpeth, Northumberland
Dolphin View Care Home, Morpeth, Northumberland
Dolphin View Care Home, Morpeth, Northumberland

Dolphin View Care Home is located in Amble, a small fishing port, and has lovely views of the harbour, up river towards Warkworth Castle and out to the North Sea. The village centre and its amenities are less than half a mile away.

Dolphin View can cater to different levels of care including: residential care, nursing care and palliative end of life care. Care is personalised to each individual dependent on their needs. Dolphin View also offers a respite service for when care is needed over a short time.

The purpose-built home is set over two floors and has various communal spaces for residents to take advantage of. The home has a garden area offering picturesque views across the harbour which is popular when the weather is nice.

Group: Four Seasons Health Care

Person in charge: Jacqueline Bird (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Dolphin View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 17 Nov 2017

Bed Vacancies

Reviews

8 Dolphin View Care Home has a Review Score of 8 (8.032)

The Review Score of 8 (maximum of 10) for Dolphin View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Dolphin View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.806 for Dolphin View Care Home is calculated as follows: ( (22 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 72 Ratings = 3.806

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.226 Points relating to the number of positive Reviews for Dolphin View Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.4 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dolphin View Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Dolphin View Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My dear father resided until he passed at Dolphin View Care Home Amble.
I highly recommend this very caring nursing home not just to other loved ones and friends but to everyone whom has a loved one in need of tender care.
The staff were unbelievably caring kind and considerably to my father and all of us family. I always got asked if I would like anything down to a drink and often a snack. My father had his last 2 months at this establishment from him coming to Northumberland due to very ill health and I'm so pleased that the last few months he had with us was in the hands of angels from Dolphin View. Hand on heart I owe all the staff a massive thank you from the bottom of my heart and may god be with them all. x

How likely would you be to recommend Dolphin View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My father stayed for respite in Dolphin View due to his COPD (chronic obstructive pulmonary disease). He was always treated in a dignified manner. Staff were friendly and helpful. The manager was very approachable for chats. Rooms were small without en suite but were very adequate and kept clean. My father had no problems with the food the month he stayed.

How likely would you be to recommend Dolphin View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As daughters, we are very happy with the care our father receives at The Dolphin Residential Care Home at Amble. The carers are extremely kind to our father and talk to him, which he enjoys, as when living by himself he did lack company.

How likely would you be to recommend Dolphin View Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I do not "enjoy" being here. One is left to get on with it. That's fine if a person can. I cannot always do that.

Not enough activities. That may be the fault of the clients who do not attend and take part. I came here on the rebound from having chemotherapy and did not feel good.

My immediate and first day here was quite pleasant. An apology for that came from lead person and had to accept that apology, and did, but was not happy.

How likely would you be to recommend Dolphin View Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Good

Value for Money: Poor

My husband has lived here for 18 months and I am very happy to find such a good home nearby, The standards have been good and consistently maintained. The management and staff do a good job here.

How likely would you be to recommend Dolphin View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very disappointing. Fall risks identified at hospital not put in place. Sink in mum's room didn't drain in all the time she has been there.
Had to wipe no2's from the toilet seat when assisting mum on the toilet as carers walked by. Mum's tablets left on her table. I told carer that mum had a toothache and was told: "I'll get the nurse to give her painkillers". My mum is at risk of falls and was struggling to walk and told to hold the rail. They haven't refunded what's left of my mum's hairdressing money after 3 weeks. Glad she is out of there.

How likely would you be to recommend Dolphin View Care Home? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Poor

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Awards / Recognitions

August 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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