Dolphin View Care Home

The only negative for my Mum has not been having her own toilet otherwise all has been good for her.

Was well looked after by caring and attentive staff. Name badges!!!

We used Dolphin View Care Home for end-of-life care for my relative and they were fantastic from my first enquiry right through to the hospital discharge. Unfortunately my relative was only at the home a very short time, but during that time they were treated with dignity and respect, which we are so thankful for. The home has beautiful sea views, a friendly and committed staff team and a good range of activities on offer.

My grandmother was a resident of the carehome for approx two years. she was treated beautifully by all staff and me and my family could not be happier with the services provided. all the staff treated my grandmother like their own, and without a shadow of a doubt saw her as not only a client but a best friend. due to her dementia, she could be very challenging at times, but the staff went above and beyond to accommodate to her needs, meaning she did not have to be sent to a specialist facility, which would have altered her precious routine, strip her from familiar surroundings that provided her with comfort, and kept her near family. I cannot praise the staff enough, and it meant so much to the family seeing so many of them attend her funeral, such personalised care, allowing us to go about our days comfortably knowing she was being so brilliantly cared for up until the very end. Thank you dolphin view for all you have done

No issues at all, feel my mother is being kept well, clean, tidy and safe. She is very settled in the home at the age of 98. The staff are very helpful, pleasant and hardworking. I am happy to have my mother in Dolphin View

My father was in Dolphin View for two and a half years, he was very well cared for and always appeared happy. During his first year in Dolphin View there were many changes in staff and management which was concerning but now with the new manager there is an altogether calmer atmosphere in place.

Thanks to all the staff at Dolphin View Care Home for taking care of my lovely Aunty for the last 12 years. The caring roles you do are so important in society as not all relatives live near enough to look after their family members. You have all treated and cared for my Aunty wonderfully, with professionalism and compassion. At the end of her life you were there for her and ensured she died peacefully and pain free. For this our family have peace of mind and eternal gratitude, can't thank you enough and will never forget you all.

Dad arrived following a long stay in hospital after a fracture of his hip. Standards of care in hospital were poor and Dad suffered from this and made no real recovery. His care in Dolphin view is so different and positive. Staff are purposeful and helpful and have been very proactive in procuring appropriate medical provision for Dad, to keep him comfortable. Dad is now in end of life care & funded. I would recommend Dophin View and all members of staff who have been very professional in their approach to Dad.

My brother gets an excellent chiropodist in the home, his preadmission hairdresser visits (but there is also a resident hairdresser if he needed), his friends visit to play him chess and he can order whatever he wants from a bookshop or supermarket online. Lastly he gets his papers delivered. He seems very happy in Dolphin View

My brother David moved to Dolphin View on 2nd July. He has type 1 insulin dependant which could not be managed at home even with nurses going in to administer insulin and check blood glucose. On May 19th the nurse found him in a non responsive state, and administered emergency treatment an ambulance was called. He was in hospital(Cramlington & Wansbeck) till being discharged to Dolphin View. David does not understand diabetes or symptoms of hypos/hypers there for needing nursing care. The staff on the whole are friendly and helpful. My brother says that the staff are nice, and he enjoys the meals and he is happy, and that is the important thing to me my brother is safe nurses keep checking blood sugars and intervene when they get low/high. The caring staff also help him with personal care. I have had little experience of care homes, but no care home is perfect. I would like to thank everyone for looking after David and keeping him safe.

Jimmy

Most of the staff and carers seem kind and considerate. There have been three managers in a space of five months! The food seems plentiful. The rooms are basic and dated, however families are allowed to make their relatives room more personal. More communication would be good as to what residents are up to. My mother suffers with dementia and so does not remember anything to tell us on visits. Surprised to learn that wheelchairs are not proved, and so we had to purchase one. As a relative to a resident we do not have any other experience of care homes but really thought on a whole Dolphin View would be better than we have experienced. However we are extremely grateful for all the staff do. Thank you.

Mum came into this home a year past September 2024. We have found the care home to be very caring. The staff look after residents well whilst still allowing their dignity. We have had some days where mum has been upset when we are visiting. This is about the situation she is in noting to do with the home. When she gets upset we also get upset. The staff are really good with us also, and they reassure us.

Excellent admin support - very good to my bother and to me. Excellent handyman - put up his picture, TV set etc. Excellent and very caring, capable nurses giving him all the care my brother needed to be readmitted to hospital frequently, now that he gets the right care he has remained well. His room is small but he has a view and there is a day room close by. One of the nurses ironed on all his name tags. The cook made him a lovely omelette when he did not find the menu tempting.

Unfortunately, my experience wasn't particularly good. My dad was admitted to Dolphin View on the 14th of June 2024 after suffering a stroke in April and he needed a nursing home. I went and visited Dolphin View on the 12th of June. I met with the manager who was very nice and staff. I went to have a look around and pass on mine and my sister's contact details so that if we needed as I live close by I could be there asap. However, the manager didn't enter our contact details to my dad's file. As a consequence of these actions my dad passed away on the 10th of July without any of his daughters being there to say goodbye. The police came to my door at 6am that morning to inform me that my dad had passed away. I did have a meeting with someone from head office regarding this. I believe the manager has since resigned from her post. I do believe there are new measures in place. I really hope so as I would hate anyone to go through this experience.

The staff made mum laugh again and feel safe. They were all so kind and helpful.

We needed to find a nursing home for dad and feel very fortunate to have secured a place for him at Dolphin View. The care and respect he has been shown have been great alongside care and consideration for mum and us as a family as we adjust to his care arrangement. Managers are available and respond positively to feedback and are committed to quality care. The staff are kind and professional and work really hard.

Care home is very clean. The staff are very helpful and friendly and listens to what we have to say regarding our bother's needs.

Very good. Nice people.

I can't express my relief that my Mum has ended up here, at the ripe age of 99! It had been increasingly difficult to be her sole carer and I now know that she is safe, contented, well fed and in the care of a highly professional staff. I feel I have a real friendship myself with these terrific people. They genuinely love my mum and give her the best care possible. Thank you.

Dolphin View helped us through a really difficult time and that’s mainly down to the fantastic staff. I would name them but not sure if I’m allowed but they know who they are. Thank you Dolphin View family!