Dolphin View Care Home

Having to wait for someone to open the door is taking away staff who are very busy with patients.

From the time my sister was admitted into Dolphin View Care Home until her death, she never once complained about any of the staff regarding her treatment. All the staff had time for her, popping in for a quick chat and laugh. She called Dolphin View her home and was happy there. As far as we were concerned she was treated with dignity and well cared for. That was all that mattered to my wife, brother and I.

Thank you to all the amazing staff who gave her the best life when she could no longer do this herself.

I have been a resident since February 2020. I have received care second to none. The staff care for me as they would their own family.

Excellent.

The standard of care provided to my father is outstanding. The staff are professional and kind to my father and I get regular updates from management. I can't thank the staff enough.

Resident has been here for 12 years. All the staff know him very well and treat him as an individual, not as a man who has a stroke.

I have found the girls and manager to be very helpful and caring. Always keeping me informed if either of my parents are unwell or if they need anything. They often stop and chat with Mam and Dad if they are passing their room if they have time. Overall I'm very pleased with Dolphin View.

Keep me informed all the time.

Very helpful staff.

All carers have been very friendly, having been here for thirteen years I cannot fault them.

Visiting arrangement regarding Covid well organised.

I was so worried about putting mum into a care home. I couldn't believe how quickly she settled in. She's now eating well and looks so much better after only 3 weeks. This is all down to the wonderful staff. I'm so impressed at how we just have to ask for something and it happens immediately. An example of how all care homes should be run.

The staff were unbelievably caring kind and considerably to my father and all of us family. I always got asked if I would like anything down to a drink and often a snack. My father had his last 2 months at this establishment from him coming to Northumberland due to very ill health and I'm so pleased that the last few months he had with us was in the hands of angels from Dolphin View. Hand on heart I owe all the staff a massive thank you from the bottom of my heart and may god be with them all. x

My father stayed for respite in Dolphin View due to his COPD (chronic obstructive pulmonary disease). He was always treated in a dignified manner. Staff were friendly and helpful. The manager was very approachable for chats. Rooms were small without en suite but were very adequate and kept clean. My father had no problems with the food the month he stayed.

As daughters, we are very happy with the care our father receives at The Dolphin Residential Care Home at Amble. The carers are extremely kind to our father and talk to him, which he enjoys, as when living by himself he did lack company.

I do not "enjoy" being here. One is left to get on with it. That's fine if a person can. I cannot always do that.

Not enough activities. That may be the fault of the clients who do not attend and take part. I came here on the rebound from having chemotherapy and did not feel good.

My immediate and first day here was quite pleasant. An apology for that came from lead person and had to accept that apology, and did, but was not happy.

Had to wipe no2's from the toilet seat when assisting mum on the toilet as carers walked by. Mum's tablets left on her table. I told carer that mum had a toothache and was told: "I'll get the nurse to give her painkillers". My mum is at risk of falls and was struggling to walk and told to hold the rail. They haven't refunded what's left of my mum's hairdressing money after 3 weeks. Glad she is out of there.

My husband has lived here for 18 months and I am very happy to find such a good home nearby, The standards have been good and consistently maintained. The management and staff do a good job here.