Bluebell Manor

I would recommend this care home to anyone. They have always been polite and friendly. Nothing is too much trouble. The staff arrange lots of activities and treat the residents as individuals. Their care is second to none. In fact, when my mother had a fall two of the staff sat on the floor with her until the paramedics arrived.

My husband has had a couple of episodes that cause extreme worry not only for myself and family but for the carers too. The staff have shown such love towards my husband and in these difficult times such dedication I really appreciate everything that they have and are doing for not only him but for all residents thank you all from the bottom of my heart.

As a family, however, we have been extremely happy and grateful for all the help, care and level of support that has been given to our dad since his arrival and for the feedback that has been given and willingness to keep us up to date with how he was doing. We have quickly felt at ease that we have made the correct decision and the staff have proved to be amazing throughout. So thanks to all.

Excellent staff and I appreciate all the hard work they are doing to keep everyone safe and well in this very difficult time. They sent photos of my Grandma so we could see how well she is doing and it was lovely to see them. Also, you can ring any time, and they will inform you how she is doing; they are doing a fabulous job.

Both of my parents are in residential care in East Riding Care Home. They both have settled in very well and my dad has been there since December 2018. Sadly mum had to follow in April 2019 to another care home at first then was reunited with dad. I never wanted them to go into care but the decision was taken out of our hands due to safety reasons and dad was wandering out of his home. The staff go over and beyond the call of duty to keep the residents safe.

The staff are very helpful and caring and performance of their duties is satisfactory. The nursing care in treating my mother's ulcerated legs is very good. My mother is kept clean and her toilet requirements are looked after in a satisfactory manner. She is always provided with food and drink if or when required.

We have been very happy with my dad's care at East Riding - the staff are caring and the home well looked after.

Visitors are given much flexibility in visiting too which is greatly appreciated. I am able to take my mother out freely and I feel very welcomed which is a bonus. I try to be as helpful and nuisance-free as possible. Again a big thank you.

Some areas organisation and administration is weak. Lack of coordination.

My mum has been at East Riding Care Home for one and a half years, she has had several infections and falls. I cannot fault the nursing care ( I am an ex-nurse) she has also had several blood clots. Her room has her own furniture and the Chaplin is great (she is a church goer).

The rooms and gardens are currently having a facelift so looking forward to the finished result.

Most of the outdoor leisure arrears are sparse and uninviting in spite of enormous efforts by some members of staff to provide better. This and other problems appears to be a lack of funding from Four Seasons rather than responsibility by the management of East Riding Care Home whose staff make this worth a very good recommendation.

I could not have wished for a better service for my mum who has Alzheimer's. She has been in the home since September 2014 and she is safe and very well looked after. whenever I visit, the staff are never too busy to discuss any of mums or my needs. All the staff know of my mum and how she is on any particular day, and this I find particularly reassuring as there are two floors and the staff on a different floor to mum still know of her (up to date) situation. Nothing is too much bother and all staff pander to mum's immediate needs and she can on occasions be very demanding. I cannot praise the home, staff and facilities enough. Highly recommend.

I would certainly recommend this home as providing a very caring service.

Excellent care in a very friendly environment. Staff were always professional. My husband was always happy, well dressed and always clean. Many thanks.

My late nanna spent the last few months of her life in this home. My nanna thought a lot of the nurses, carers and management and said herself she felt 'cared for' and 'you couldn't get better than this!'. Many going the extra mile to make my nanna feel at ease and even laugh and smile, despite her painful illness. The only area I feel needs improvement, would be the room cleaning. Toilet cleaned but no dusting or mopping of her laminate floor.

I cannot thank enough each and every member of staff at East Riding Care Home, Morpeth for the love and care shown to my mother during her two year stay. Particular thanks go to those who looked after her during her final days for their dedication and compassion and for the tact and consideration show to visitors at a difficult time. The family will always be grateful.

I cannot complain about the treatment my husband receives at East Riding. The carers are cheerful, kind and helpful - some over and beyond what might be expected. He is always clean and fully dressed - even when I pop in unexpectedly. The only quibble I have is, with all the paperwork the carers have to cope with. They do not have lots of time to spend with the residents. It would be nice to think that at least one carer was in the sitting room at all times. More staff might be the answer and perhaps more pay for the excellent work that they manage to do.