Northlands Nursing Home, Morpeth, Northumberland
Northlands Nursing Home, Morpeth, Northumberland
Northlands Nursing Home, Morpeth, Northumberland

Northlands is a detached property with a large purpose built extension. Northlands is set within its own private grounds in a quiet, leafy suburb of Morpeth close to the town centre and local amenities with good transport links.

Northlands has 35 single rooms all with ensuite facilities. Northlands became part of Parkside Care in 2017. Parkside Care is a small family run company which has been providing quality care to older people for 30 years.

Northlands is undergoing a substantial refurbishment to update and improve the whole building. The refurbishment program started in May 2017 and the nursing home is following a rolling program to minimise distruption to residents, with the aim to be complete before the end of 2018.

Group: Parkside Care Ltd

Person in charge: Linda Pritchard (Nurse Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Northlands Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Reviews

9.2 Northlands Nursing Home has a Review Score of 9.2 (9.242)

The Review Score of 9.2 (maximum of 10) for Northlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Northlands Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.385 for Northlands Nursing Home is calculated as follows: ( (42 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 78 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Northlands Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northlands Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northlands Nursing Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

I have watched quality of improvement about every aspect with delight and apprehension. My room and my husbands can reflect our wishes and we enjoy looking at and using various pictures and family photographs.
I especially enjoy talking to the owner's father and various members of his family, especially separate ones.

How likely would you be to recommend Northlands Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

High praise for all staff, who go above and beyond to provide high quality care for residents. There seems to be genuine warmth towards residents from all carers. Recent upgrades to the home have enhanced the homely atmosphere.
A slight criticism would be that they need better communication with relatives to share 'what to expect' when relatives move in.

How likely would you be to recommend Northlands Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A very short stay but my wife was cared for well.

How likely would you be to recommend Northlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since present manager took up her post there has been a progressive and marked improvement in all aspects of care, decor, staff selection, social activities and fundraising to name but a few. The staff are mainly mature ladies with life experience which is so important when understanding the needs of the elderly. They, in turn, are excellent role models for younger girls coming into the workplace, most of them were not just carers but personal friends of myself and my late aunt. The senior qualified staff are observant and vigilant, I mainly refer to the day staff, they follow up any concerns, explain any problems and have always kept me up to date regarding my aunt's welfare. Northlands Nursing Home has a friendly welcoming feeling, all residents rooms are personalised to their taste with photo's, ornaments, items of furniture etc from their own home. I feel it is important that having senior male carers is essential as it gives elderly residents a choice when dealing with certain aspects of care.
The social interaction with functions that celebrate not only residents birthdays, but really all events on the calendar e.g easter, summer fete's, Halloween etc keeping elderly residents in tune with things that they would have celebrated in their own homes at one time in their lives. Northlands is also animal-friendly both domesticated and wildlife interactions are important and precious especially the red squirrels and many birds that frequent the garden. Northlands social organiser plays an important part in this. My aunt especially enjoyed the painting, music and film sessions.
The team of cooks, handyman, and visits from the opticians, chiropodists and especially the hairdressers all work so hard for the benefit of the residents. It is important that those behind the scenes are not forgotten. I do feel that relatives should give more personal input and could help out when seeking entertainers for all the residents. Next year I hope it will be possible to invite a group of residents and carers to my home to have tea and see my garden and listen to some music. I have always tried to give support to Northlands when they have strived to give a special function for all residents. I welcome this opportunity of giving a small amount of my views. I can only say God Bless and thank you for caring for my aunt.

How likely would you be to recommend Northlands Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have visited my friend since she arrived in Northlands. I have always been impressed with the very high standard of care given to her and other residents, by all staff. I have tried to record this in my comments at residents meetings, which have been minuted.

I have also seen numerous acts of kindness by staff towards my friend and other residents. Finally, a lot of work has been done this year on the building and furnishings.

How likely would you be to recommend Northlands Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think the care and all the other things associated in Northlands is brilliant. Once the renovations are completed, Northlands will be superb! Well done to everyone!

How likely would you be to recommend Northlands Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The new owners are investing extensively in the property and it would be good to see them investing to the same extent in the staff, their most important asset. Happy, supported, well-trained staff are key to the residents’ comfort and wellbeing.

The middle floor can be a lonely place in the evenings with few staff around and I am told it can take time to respond to residents’ call alarms when, for example, they need to go to the bathroom.

There can be a lack of consistency regarding communication and delivering information. The staff, however, do care very much and do their best especially when they appear to be a little short on the ground.

How likely would you be to recommend Northlands Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Andrew Kerr, Director at Northlands Nursing Home responded to this review on 05 Nov 2017:

Thank you for your review.

Parkside Care acquired Northlands in March 2017 and as you note we have started a major refurbishment program. Our investment in the fabric of the building will make the home fit for purpose and improve facilities for both residents and staff.

We have also undertaken a staff survey and have made some improvements to staffing levels and conditions for staff. We will continue our development program with guidance from staff meetings and resident forums.

Our new nurse call system can monitor the response times of staff and the management will be reviewing this closely.

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