Northlea Court Care Home

As soon as one walks through the door of Northlea Court Care Home, you can feel the love. My relation is at end-of-life and the love, care and commitment from staff at all levels are excellent. Thank you so much.

So happy to have my parents-in-law looked after so well. The staff in every department do their very best at all times and put themselves out on many occasions for the residents. My in-laws are happy and contented. We are now able to relax knowing they are in safe hands. Thank you to you all.

All staff go above and beyond to look after residents. Activity staff very often keep residents busy with bingo, games and organising singers. The staff are always available and make time for me if I have any issues with my father. If my father has any medical problems or falls they always ring me to keep me updated.

I was lucky enough to be at Northlea Court with my mum on the day of the summer garden party which was arranged by the events coordinator. It was a wonderful warm and sunny day with the residents outside under the shade enjoying live music, refreshments and ice creams. The residents and staff sang along, danced and joined in with the very happy atmosphere that had been created. Listening to my mum singing and seeing the joy in her face is such a special memory that will stay with me and she also loves to remember the day. The singer was amazing and included all the residents, as did the events coordinator and all the staff to ensure a lovely day was had by everyone, confirming to us that Northlea is a home from home.

My sister appears to be well looked after, clean and has put on weight, which means she must be eating quite well which she hadn't been while looking after herself. Obviously, due to the pandemic, certain aspects have gone by the board, ie: podiatry care or hairdresser, which I am told will shortly be happening. The staff are always pleasant and helpful and if I request something for my sister, they always oblige. My sister is not a mixer, so I'm not sure what activities exist, but I am sure they are adequate.

Staff are very friendly, very helpful and caring.

During these most difficult of times, I have found comfort in that my mother is receiving very good support and care across a range of staff led by positive home management. It is clear that my mother is very well settled and her needs attended to in a professional manner, this confirmed during my phone conversations. My previous visits before lockdown allowed me to see a very clean home with a welcoming team and a warm feeling with staff keen to engage and respond where required.

We are reassured to know that the care provided to my mother-in-law is top quality, especially during these difficult times where we cannot visit. Staff help with telephone/video calls. We are confident that she is very well cared for by lovely, kind, cheerful staff and a manager who is always available and lovely too.

Kindest regards to you all, can't thank you enough.

Just wanted to do a review to say thanks to all the staff at Northlea Court for their efforts during this very difficult time. My wife has been in Northlea Court for nearly 9 years now (with vascular dementia) and although I've not been able to see her since last March, the staff have kept me informed by telephone on how she is on a regular basis. All the staff have worked extremely hard to keep Covid at bay, as best they can from within the home, through their procedures and working practices and for that, I'm truly grateful. Thank you.

During this terrible time of Covid-19, the home is exercising excellent strict isolation rules to protect its staff and vulnerable residents. These times are difficult, not only for residents and their relatives but for all of the staff too, who are doing their best to keep the residents safe and happy. I have nothing but praise for the care home and all its dedicated staff dealing with this awful pandemic situation.

My mam moved into Northlea Court in September 2019 when she was no longer able to look after herself and her home became difficult and she needed extra support whilst maintaining a degree of independence. The care both her and her family have received since then has been fantastic. However, in these current testing times, it is so reassuring to know that she is being looked after by the most caring people possible. All of the staff at Northlea go out of their way to make sure the residents are happy and can keep in touch with family members easily by such methods as video call. I would personally like to thank all of the staff for their continued support.

My mum was admitted to Northlea Court for respite care but, when it was apparent that she could no longer manage on her own, she became a permanent resident. The staff at Northlea are second to none. I cannot praise them highly enough. They are so caring and loving towards both the residents and their families. Sadly my mum passed away mid-February but in her last few days, staff sat with her, holding her hand and chatting to her and were so caring towards me and my sister when we were there. I would have no hesitation whatsoever in recommending Northlea Court to anyone.

Whenever my mum is not at her best, the staff can always help the situation and make her cheerful again. Nothing is too much trouble. It's a happy place.

His faculties, though fading, are still able to allow him to join in with some activities, notably singing and the staff made a DVD of his appearance on TV in the 1980's which he enjoys seeing - this was a very thoughtful thing to do!

Lots of care and attention given how busy they always are.

My husband has been resident in Northlea Court now for 1 year 9 months. He settled very well. He was in another home for 4 months which he did not settle. He is well cared for at Northlea.

In my opinion, I think my brother is cared for very well. Just wish he could get out of bed at times but I'm pleased with his care.

Such a lovely care home with lovely staff. So attentive and geniune, a lovely place for my grandad and I wouldn’t want him anywhere else.

Since Dad moved in to the home in September 2017 we have had nothing but good to say about the home. Communication is great when anything goes awry; if dad is unwell. Staff are always friendly and approachable, going the extra mile. They were so helpful when we needed to arrange an urgent transfer. We cannot say how grateful we are that Dad is being cared for here and doing so well. The staff from the efficient admin, all of the care and housekeeping staff, all the way to the Deputy and the Manager are all approachable and helpful on each occasion we have spoken to them. No criticism whatever.