Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX
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9.7 61 Reviews
  • Northlea Court Care Home, Cramlington
Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away.

The centre provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential and nursing care for those who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A range of activities are offered which can include sport sessions, pet therapy, local entertainers, monthly church services and day trips out to name a few.
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Care Provided by Northlea Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1305
  • Self-Funded Residential Dementia Care: from £1520
  • Self-Funded Nursing Care: from £1406
  • Self-Funded Nursing Dementia Care: from £1520

These prices are only a guideline, please contact Northlea Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sandra Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Northlea Court Care Home Reviews (61)

9.7

Northlea Court Care Home has a Review Score of 9.7 (9.665) out of 10, based on 17 reviews in the last 2 years.
Over all time Northlea Court Care Home has 61 reviews.

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Reviewer Connection to Northlea Court Care Home
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Total of 61, showing 41-60
Review from M S (Wife of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thanks to the staff it's very pleasant.
It's a lovely airy home.
If I have a problem it's usually put right quickly.
My husband has had the best of nursing care and is very comfortable.
The staff here care for their residents 24/7.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home

Thank you for your comments about your recent experience at Northlea Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Elizabeth P (Sister of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would strongly recommend Northlea Court Care Home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home

Hello Elizabeth, thank you for taking the time to leave such a positive review for us at Northlea Court Care Home. We're happy we could meet your expectations and really appreciate the recommendation. Have a fantastic day!

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Review from Rosemary B (Niece of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Because I live about 170 miles away and visit my aunt at Northlea only about once a month, I do not have a proper view of how a typical day or week is spent there. All the residents I have seen upstairs appear well cared for, appropriately dressed, clean and well fed. My aunt's room is always clean
and tidy, bed made, although her pictures and framed photos have still not been mounted on the wall, and some of the clothes are not hers. There are activities noted on a board and I have seen photographs of my aunt taking part in some of these.


My aunt settled in well (she has been there 9 months and 2 years in Beacon). She is calmer now and her hair is nicely cut and washed, a reflection of her calmer attitude.

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Review from F B (Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is a lovely place to live in.
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Review from J C (Daughter-in-law of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Room could sometimes be cleaner that it is, bedding and sides of the bed could sometimes be cleaner.
Staff are good, I don't know what residents get to eat.
Reply from Sandra Smith, Home Manager at Northlea Court Care Home

Thank you for your valuable feedback, I will review the cleaning schedule for your mum's room and ensure staff check on the bedding an bumpers throught the day.
Menus are displayed in the main reception area for all to view, however if you wish to know your mum's choices for any particular day please just ask a member of staff.
Once again thank you for your feedback

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Review from Hazel D (Sister-in-law of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've put good for food and drink and activities as my sister-in-law is not taking part at the moment, but from what I can see, everybody seems to be happy.
The best thing from my husband and my personal point is that my sister-in-law is safe and cared for. We have a full night sleep as she no longer
rings us at night now she is settled.
Well done to all the staff at Northlea Court Care Home.
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Review from Susan S (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 3 months. During this time she has been looked after extremely well and the family are happy with her care and well-being. She is aged 94. Any concerns or queries we have raised were dealt with immediately and effectively.


All of the staff are professional, kind

and courteous and nothing is too much trouble. Mum seems quite happy and content, not always easy!
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Review from S W (Son of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has and continues to provide excellent care for my mother.
Any queries are dealt with and updates as to her well-being are given on visiting arrival.
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Review from Ian W (Son of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very homely and friendly care home. My mother moved here as a result of a former home closing down, the transition as seamless and she settled in immediately. The care quality is second to none and we feel confident and extremely comfortable that the care provided is very good. The staff are very
friendly and attentive and I would have no hesitation in recommending Northlea Court to others.
the rooms/living areas are kept very clean and comfortable and there are always plenty of activities going on.
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Review from Gillian A (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently been transferred from another home due to closure. The move went very smoothly, and the staff have ensured her anxiety to be minimum. The manager has her finger on the pulse on all matters in the home, also retaining the staff (familiar to the residents) has been a very wise move.
I've noticed how all of the residents from her previous home have settled well. The home has a very calm and homely feel, which helps to make residents families confident with their care.
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Review from Margaret S (Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy and safe and its nice to feel wanted.
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Review from George S (Son of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother went into Northlea Care Home we feel her health and well-being has improved. She is well cared for by all staff.
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Review from Ron C (Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good and friendly everyone helpful.
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Review from R C (Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is second best from home.
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Review from Violet L (Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are great the home is very friendly.
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Review from Ada J (Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy safe and contented the food is nice and nothing is a problem.
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Review from Michael M (Resident) assisted by family/friend published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy and great staff.
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Review from P S (Husband of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a massive stroke I placed my wife into Northlea Court Care Home. The home is clean, tidy and pleasant. She has a nice room and is warm and comfortable. The staff are kind and friendly and helpful. There are a number of activities provided by the staff.
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Review from Maggie F (Niece of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie has been in this home for nearly four years and I am very pleased that she is such a caring, warm and humorous environment. The staff are friendly, attentive and treat the residents with dignity and love. I cannot praise this home highly enough when they continue to show such dedication in
overworked and understaffed conditions.
Reply from Sandra Smith, Home Manager at Northlea Court Care Home

Thank you for taking the time to complete a review for Northlea Court. We appreciate everyone’s feedback and make sure we act upon it in the best way we can. I’m delighted to hear your kind words about Northlea Court and to see you would recommend us to others. If you’d like to discuss further the issues you have mentioned then I’d be happy to talk in more detail with you. Thank you again for your comments.

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Review from Robert S (Son of Resident) published on 15 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and facilities are all good, room is kept clean, tidy and warm. Staff are always cheerful and helpful in all ways and at all times the meals are good.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Northlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Northlea Court Care Home is calculated as follows: ( (149 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 203 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northlea Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Sandra

Sandra Smith

Job Title: Home Manager at Northlea Court Care Home, Cramlington

Sandra qualified as a Registered General Nurse in 1994 and dived straight into the care sector. She has gained a wealth of knowledge from her various roles, including Deputy Manager and Home Manager. Sandra left the business for a year in 2011 before returning as a Home Manager: she has been in her current post at Northlea Court for 10 years. When not at work, Sandra enjoys making and decorating cakes, and her favourite summer hobby is visiting her caravan in Northumberland every weekend. Words of encouragement from Sandra for someone looking for the right care home would be: “Make sure you get a good feeling from the home and the team.”


“The staff at Northlea are very welcoming and will make you feel at home.”

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